As you may have noticed, we have moved the Clearspace projects within JIRA in-house. The reason for this is to integrate our issue tracking into many of our other internal applications that help with development. While having JIRA publicly available has been a perk we have been able to offer, the primary purpose of JIRA has, and continues to be, a location for the developers to track the work they are doing, and what is going on.
Support will still be providing you with JIRA ID's. If you ever want to know the status of an issue, just contact support, and we will gladly provide you a status update.