Welcome to Welcome to the Social Business Revolution - Introducing Jive SBS 3.0! We just upgraded our Jivespace community to SBS 3.0.1, and along with it upgraded the Supportal customization, adding a few new features and improvements.
If you see any issues, please post a discussion in our [Archived] Jive Community Information & Feedback space or create a public case there, and we'll get it addressed quickly.
Now, on to the new features:
An updated Open Cases widget allows prioritizing by the customer
We previously allowed you to view your open cases, but sometimes when you have a few open cases it can be helpful to rank them in importance--both for you and your company, but for us as well. Have a look at it here, and it will automatically be in your account's secure space next time you log in!
Account Member Management falls into the hands of the Customer
Prior to this Supportal upgrade, if you wanted to add or remove someone from your secure space, you needed to ask Support to do so. Well, with the upgraded Supportal, you can now put this power into the hands of someone that is currently a part of your account. There is still one manual step, asking Support to appoint one of your users as 'user admin' for your account. Once designated, the user admin can add and remove users, as well as add/remove the admin privilege should that assignment need to change. You can see the link to manage account members on the Group Membership Widget on your secure space overview. Don't see it? Ask Support to add it to your account space today!
First integrated Environment tracking on cases
Are you tired of Support continually asking what version you're running, or similar questions? Well, we're tired of asking it too ! We've now taken the first step to associating Environments to each and every one of your cases. That way, if the version does matter, we can simply take a look at the environment you have associated with the case and dive right into troubleshooting. What's the catch? We are going to need you to keep these as current as possible in order to make this all work smoothly. We are hoping to evolve this to be able to eliminate the Product drop down and solely use Environments in the future. We welcome your feedback and help in shaping this new feature in the Supportal. Please visit our [Archived] Jive Community Information & Feedback space to do this.
Lastly, some new UI when creating a case
As you can see from the screenshot above, we've added some indication of what fields are required when creating a new case, and something you may also not notice is that we have taken away the 'Stage' detail as it was not useful to us.