Jive Software's Support Solution has been named in the top 10 for Best Web Support of 2010 by the Association of Support Professionals!!
We've continued to improve our Support offering for our customers and prospects, largely driven by comments and suggestions by you: our customers! Thanks for all the help so far, and thanks in advance for your continued help and support as we work together to build what works best for all of you! Couldn't have done it without your help, and a big thanks to my team for delivering top notch support along the way!
In case you're interested, here's the criteria for the award:
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:
Overall usability, design, and navigation
Knowledgebase and search implementation
The major site development challenge
I am personally extremely happy we received the award this year as there was a lot of hard work done to move to social groups, improve navigation, upgrade our search, as well as upgrade to SBS 4.0 among other smaller improvements! We won't stop here either, we're already looking ahead to next year!
As an update we'll be moving to our 4.5 release within a couple months, and I'll be posting announcements about that when the time moves closer. Have a feature you've been dying to tell us about? Let me know either on this blog post, or in our Website Feedback space right here in Jivespace.
Also, if you happen to be in Chicago next week for our Get Social Tour, keep your eye out for me there!
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.