In 5.0 it will be even easier to create cases! The streamlined case entry page has fewer fields to fill out and its improved layout highlights the most critical information. We've retained the same basic usage pattern, so little or no ramp up time is required to be fully productive on this new version.
Stay tuned to this blog for previews of the look and functionality, as well as common usage scenarios and how to use features that are all new in 5.0. Please post your questions and comments below.