We are temporarily disabling JIRA integration with the Support Community on July 22 at 6 p.m. Pacific. It will again be available on August 5.
The integration is between Jive engineering's JIRA issue tracking system and the links available to you in Support cases and the "Product Issue Cases" tab in your customer group. The downtime is for upgrading and testing JIRA, data fields, and the process used to manage issues, and is one of the multiple systems being upgraded as part of the Jive Community upgrade to Jive 5.0.
Please plan ahead and immediately review any urgent JIRA issues. Otherwise, during this downtime you can always post a question regarding a JIRA issue in the linked Support case.
We apologize for the inconvenience of the downtime but are confident that the new capabilities of Jive 5.0 as well as improved processes will be well worth the wait! Stay tuned to this blog for progress updates.
Please post your questions and comments below.