Buckle-up because we are on the fast track to upgrading the Jive Community.
Now, no matter who you are or how much work you're willing to do to make the application fit your needs, Jive is all about You. When we upgrade this community to Jive 5 on August 4, we will bring personalization and customization to everyone who signs in! It's the new way to personalize: implicitly, based on what you do and what matters to you.
I've already spent a lot of time talking about What Matters, so here are 5 additional improvements you'll see:
1. Jive Apps
RSS widgets, OpenSocial Gadgets, and views into other systems. Jive Apps are selected by you and live on personal Apps Dashboards. (Yes, plural! Organize away!) Apps are naturally more powerful and interactive than any widget, and they provide an upgrade-safe way to extend what you can do in Jive.
2. Jive Genius
Stop missing the good stuff! Find out what you should have known about, before you're late to the party. Jive Genius looks at what you read and write, who you interact with the most, and where you engage to develop an opinion of what you'llfind interesting. It then considers your interests and general popularity of an item to recommend the stuff you shouldn't be missing.
3. @Mentioning - the Power to Reference Anything Quickly and Easily
Linking in Jive is a great way to create a path to or from key information. And now with Jive 5, you no longer need to spend valuable time clicking through the link picker everytime you want to add a simple link. Typing an @ to search or pick from your history is a whole lot faster.
4. Jive Community To-Go
Whether on BlackBerrys, iPhones, iPads, or Androids, you can stay connected with your this community via your favorite mobile device.
5. All new ways to get back there, fast!
Remember that thing that you commented on – or did you edit it? It was awhile ago... It was about something to do with... Jive...? Search doesn't work well for finding something again when you can't remember the specifics. But, soon you will have four new tools in Jive 5 to help you.
a. Bookmarking Jive content and getting back to your bookmarks is streamlined all the way down to one click, and with eye candy, too! Click that Bookmark button over there on the right side of content, then check out the bookmark icon in the nav bar. Ooh, glowy... (You can still add notes and tags too if you want: edit the bookmark in that same spot over on the right.) Want to get back to something you've bookmarked? Click on the icon in the nav bar for all your recent bookmarks or to get to all your bookmarks.
b. If you've been there recently, it's in your History. History is right next to bookmarks in the navigation bar. In Jive 5, your history sticks with you, even across browsers and devices. So, if you visited something in the office and want to get back to it at home, History will get you there.
c. The new Browse Content page has a filter just for you: stuff you've participated in. This is every piece of content to which you've contributed. Don't remember if you wrote it, or just edited it, or just commented? It will show up here in any case.
d. When you get to any Browse view, you can do a fast type-ahead search or quickly filter on the fly by any one or many criteria to hone in on what you want. Even search by multiple tags, with suggestions from popular, related, and your frequently used tags.
WHAT ARE YOU MOST EXCITED ABOUT GETTING YOUR HANDS ON?
We are temporarily disabling JIRA integration with the Support Community on July 22 at 6 p.m. Pacific. It will again be available on August 5.
The integration is between Jive engineering's JIRA issue tracking system and the links available to you in Support cases and the "Product Issue Cases" tab in your customer group. The downtime is for upgrading and testing JIRA, data fields, and the process used to manage issues, and is one of the multiple systems being upgraded as part of the Jive Community upgrade to Jive 5.0.
Please plan ahead and immediately review any urgent JIRA issues. Otherwise, during this downtime you can always post a question regarding a JIRA issue in the linked Support case.
We apologize for the inconvenience of the downtime but are confident that the new capabilities of Jive 5.0 as well as improved processes will be well worth the wait! Stay tuned to this blog for progress updates.
In 5.0 it will be even easier to create cases! The streamlined case entry page has fewer fields to fill out and its improved layout highlights the most critical information. We've retained the same basic usage pattern, so little or no ramp up time is required to be fully productive on this new version.
Stay tuned to this blog for previews of the look and functionality, as well as common usage scenarios and how to use features that are all new in 5.0. Please post your questions and comments below.
On August 4, we're upgrading this community to Jive 5, unleashing hundreds of new features and enhancements.
Below is an overview of some of the new capabilities. Stay tuned to this blog for updates, and post questions and comments below.
Jive What Matters
Jive What Matters makes it simple to stay on top of information, communicate, and take action. There are Three Main Parts to Jive What Matters: Activity, Communications, and Actions.
1. What Matters Activity
The Activity section of Jive What Matters shows you what is happening across your community, or among people you follow. You can interact directly with updates within the What Matters activity stream. In addition to replying to content, and other actions (such as liking, tracking, or sharing) you can preview content directly within What Matters. You can also easily tune your What Matters activity stream by hiding particular discussions, or updates from groups.
2. What Matters Communications
What Matters captures and read tracks important communications (such as direct messages, replies to content you've created, or places where someone mentions you) so that you don't miss them.
3. What Matters Actions
What Matters also tracks things you need to do--and makes it simple to take action without jumping to a new page, or logging into a different application. When combined with Jive Apps you can provide a simple way for users to do things like approve expense reports without jumping to a different application.
Here's a video providing a general overview of how we're trying to get better at proactively highlighting and recommending people, places, and content relevant to your areas of interest while reducing the noise form topics you're not as interested in.
In addition, we've created an entire library of technical, strategy and implementation materials to help ensure a successful upgrade, so please check those out here.
I want to take a moment to acknowledge the incredible effort, energy and passion that was required of the team at Jive -- Engineering, QA, Products, Support, Professional Services, Sales Engineering and too many others to list -- to deliver on Jive 5. We hope you enjoy using it as much as we enjoyed creating it -- now on to the new way to business!