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Jive Talks

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We love to see you succeed. One of the reasons I fell in love with JiveWorks is because this is the place where ideas are born and inspiration is shared selflessly between all of us regardless of where we are and where we work. We all team up to make things better for people – our customers, our employees, our users. I wanted to share a few customer stories, two Q&A interviews and one article about how Viavi is using Jive to make a difference, that were published in the last couple of weeks. All three of these customers were recognized as Digital Transformation Award Winners for 2017!

 

Jive Customer Q&A: Powering Collaboration at Western Digital

Western Digital needed a way to connect and engage 75,000 worldwide employees that had been fragmented across multiple intranets. With Jive, they were successful in creating a "virtual office" which allowed top-level leaders to communicate with employees and employees to leverage Jive for business use cases. We had the honor of interviewing Western Digital's Chief Information Officer – Steve Phillpott – to talk about employee engagement, changes to the workplace, and what he was looking forward to at JiveWorld17.

You can also see his main stage presentation during the opening keynotes on Tuesday: JiveWorld17 Main Stage Day 1: Western Digital.

 

 

 

Jive Customer Q&A: Commvault Transforms Work with Communications

Commvault joined us last year and has made incredible progress in improving employee collaboration and communication. We had the pleasure of interviewing Bill Wohl, Commvault's chief communciations officer, about employee engagement, changes to the workplace and what he was looking forward to at JiveWorld17. Bill Wohl left us with a great piece of advice, "Before you can put out any fire (in business or elsewhere), you have to get agreement on the approach, you have to collaborate, and you need access to the right people and equipment to do the job."

Check out Bill Wohl's main stage presentation on Wednesday: JiveWorld17 Main Stage Day 2: Bill Wohl

 

 

Viavi Solutions Launches Jive's Collaboration Hub Across Entire Business Ecosystem

Viavi spent the past year rolling out Jive both internally for its employees and externally for its partners and, more recently, exploring how Jive can help improve customer loyalty and retention to create the biggest business impact. Working with Jive, Viavi talks about how they have changed the way they work - "we've increased agility, improved knowledge capture and benefit from intelligent workgraph analytics that tell us where our networks are working well and where we can improve." Find out how Viavi has boosted partner engagement and fosters holistic employee collaboration with Jive and became a 2017 Digital Transformation Award winner for their through their hard work and dedication to making a difference!

Today marks two weeks since JiveWorld. With all the excitement surrounding seeing old friends, meeting new friends, and learning how to make your community even more successful - we want to make sure the important highlights don't slip through the cracks. For those of you who were not able to join us at JiveWorld17, we want to make sure you don't get left out! Here are the Top 5 highlights from JiveWorld17 that you need to know:

 

1) Jive Labs Unveiled

On Wednesday, May 3rd we announced the first inter-organization virtual research lab that connects network science researchers in the industry, academia with Jive. On stage we revealed an organizational network prototype designed to make measurable impact on business operations. Read the press release to find out what features Jive Labs' includes and how this will make an impact.

 

 

2) Jive Teams up with TemboSocial with Integrated Polls and Surveys

On Tuesday, May 2nd we were excited to announce a new partnership with TemboSocial to offer their surveys, forms, and polls add-on to make it even easier for businesses to collect feedback in a seamless integration. Find out more in Jive's press release for what key features to look out for.

 

 

 

3) Day 1 and Day 2 Recaps

Want to know what was going on each day without all the fluff? Check out the Day 1 and Day 2 recaps to learn about the highlights each day.

 

 

 

 

4) Jive 5 Winners of the Digital Transformation Awards Announcement

We narrowed the winners down to 25 companies for our 8th annual Digital Transformation Awards and the final 5 were announced on the last day, Wednesday May 4! Congratulations to Carlson Wagonlit, Citi, Providence St. Joseph Health, Trane and U.S Department of Veterans Affairs!

 

 

5) Complete Index for ALL Main Stage Events and Sessions

Regardless of whether you missed a session, want to review a session, want to take a closer look at the slideshow notes or were unable to attend JiveWorld17, we got you covered. Check out our handy JiveWorld17 Recap Videos and Presentation Index - In Progress.

I know we're all sad that JiveWorld17 is over, but this next installment of How I Work should cheer you right up! This month I am so excited to introduce Kirsten Laaspere from Akamai Technologies. You should know her because she's our current Peer-to-Peer Internal Community Manager in JiveWorks! She was also a speaker at JiveWorld17 (check it out: How do I prove my value? Measuring the Community Manager and making the case to grow the team), is a Jive Champion, a hockey fan (even if it IS an inferior team to the San Jose Sharks ), a fabulous community member and much, much more. Want to know what "much, much more" means? Read her interview to find out!

 

HELLO EVERYBODY! WELCOME TO THE WORLD OF ME.

 

Let's start with a photo album of adventures. Photos are fun. And I am particularly biased towards my particularly excellent adventures.

 

My brother got married in Cinque Terre, Italy... it was pretty nice.

jivechampions swag

My mom and I look NOTHING alike.

I MET THE BRUINS! (There are three more photos like this one with other players. I'm like, you know, a bit of a fan... or whatever.)

Oktoberfest... the real one. Surpasses the hype.

halloween

I may have scared a few people...

Overlooking Barbaresco, Italy.

So. Much. Wine.

Switzerland made me a rainbow!

 

 

Where do you work?

Akamai Technologies. I am based out of our Cambridge, MA office, also our headquarters, but I interact with incredibly smart people around the globe.  Also, if you don't know what we do, check out our website. I'm seriously not trying to sell you; Akamai effects literally all of our lives and I find it immensely fascinating. nerd

 

How would you describe your current job?

I was recently called "Supreme Overlord," and I find that pretty apt. Not really, but it's still fun. I do have a lot of power. I manage the social intranet for a global company with thousands of people; and since social intranets are largely people driven, I essentially manage thousands of people. So, Supreme Overlord may not be too far off. People come to me with complaints - and sometimes chickens for my table - and it is my responsibility to listen and take action on behalf of my people. Even though I'm in charge, I work for the community, and everything I do is to improve the efficiency and effectiveness of our employees. I have an absurd amount of freedom with my responsibilities, which is absolutely divine. I am trusted to do what's best and what's right, and while I align up to the greater department and corporate initiatives, my day-to-day decisions and my larger priorities are usually my own to decide. This is awesome and is part of our company culture - we hired you because we trust you, so do your job. It's great.

 

How do you use Jive at work (internal community, external community, etc.); what use cases does it serve for your company?

Akamai uses Jive for both external and internal communities, but I'm purely internal. We launched our external community (October 2014) about a year before we launched the internal community (August 2015). Externally, our community is focused at customers, partners, prospects, and guests, serving as a knowledgebase, support system, and discussion forum. Internally, our community serves as a social intranet, having replaced our legacy static intranet for a DIY self-service intranet model. I am lucky enough to sit within our Corporate Communications team, which means I get to run the collaboration side of the intranet in direct parallel with the communications side. We also have a phenomenal relationship with our IT team, which makes us a wholly rounded team and a well oiled machine!

 

What about your community/communities are you most proud of?

I am most proud the underdogs. We all have a general understanding about who is going to easily learn and adopt social tools and who might be more difficult to onboard, but every once in a while a person or team just hits the ground running and defies expectations. The Legal team at Akamai is one of those cases. We did not target them as an early adopter, but they went ahead and became one anyway. By actively pursuing this new way of building a living knowledgebase and soliciting questions (employee-facing department spaces) as well as developing a super active, multi-faceted private collaborative community (team-only group with many projects), the Legal team became one of our top three divisions very quickly and has remained a shining example of successful social intranet adoption and engagement. If Legal can do it, so can you!

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I am a Mac convert (and it's an excellent story.) I still don't like iPhones, but I used to be 100% PC (largely due to the fact that there was a delete AND a backspace)... until I joined Akamai. A lot of the Akamai Helpdesk in Cambridge used to work at Apple, so not only are they Mac fans, but they know more about them.  I am friends with most of the wonderful people who work at our Helpdesk and so when my computer blue screened the first time, they made fun of me, but came to my rescue... when it happened the second time (3 months later) they gave me the stink eye and told me that if it happens one more time, they're just taking my computer and giving me a Mac. To prove how serious they were, they provided me with an external hard drive and helped me back up my content just in case. The third blue screen happened when I was at the physical Helpdesk getting something updated for my mobile email and they literally just went in the back room and requisitioned me a Mac. After some OS training and a print out of the shortcuts, I haven't looked back since.

 

Tell us what you use for your mobile device?

Technically it's a Samsung S5. But I'm not a huge technophile. I use my phone to check and reply to email - both work and personal, scan through social media occasionally (but not regularly, and I rarely post), and do things like call an Uber, deposit a check, or pay a friend for those tickets she bought us. If I left my phone at home, I'd be bummed and would absolutely try to avoid all possibility of an emergency situation, but I would not freak out. Other than for texting (which is pretty much everyone's life blood at this point), It's a convenience more than a necessity.

 

Pick one word that best describes how you work.

Honestly. I tell it how it is. That might be in regard to what Jive can/can't do for your use case, what I can/can't do for your use case, the fact that I absolutely and totally forgot about the action item I had for you, the fact that I really don't know when the roadmap item will actually be rolling out, the fact that our navigation/training/process is not perfect... you name it. I also treat everyone the same. I don't care if you're an intern or an executive - I'm going to send a quick and thorough reply and give you a straight answer, probably with a little humor in it. People see me as reliable, and I take great pride in that.

 

I am also honest with myself. If I'm being aggressively unproductive, I'll take a walk or just simply go home. It's of no benefit to anyone for me to stay at my desk and stare blankly at my screen. I also get a lot of credit for replying super quickly to emails; this has nothing to do with how responsive I am and everything to do with the fact that if I don't reply to you right now, I probably never will. I know this about myself and so I work around it. But hey, I'll take the compliments.

 

Besides Jive, what apps/software/tools can't you live without?

I could not survive (hyperbole, of course) without my Chromecast. I watch A LOT of television. It's usually intelligent, witty, and engaging (no reality tv) with the occasional dumb show thrown in for fun (usually something marketed to teenagers - I'm looking at you, Pretty Little Liars). I don't watch a lot of live television, so I have the smallest cable package that still allows me to watch major sporting events and awards shows. I watch most TV through my parent's online xfinity account, my Hulu account, and my grandmother's Netflix account (sharing is caring) but because of Chromecast, I can watch it on my egregiously large television. TV is one of the things I use to unwind and detach, which is super important within the "always-on" life that all community managers lead, so having this glorious tool to connect me to essentially any show or movie I want to watch is life changing.

 

Do you have a favorite non-computer gadget?

My wine opener. A) It's an awesome wine opener. All you do is twist and the screw goes into the cork, then you just keep twisting and the cork comes out of the bottle. It's so low effort (without being one of those total cop-out rabbit devices that don't make you feel like you're actually taking part in opening the bottle, which is part of the fun). B) I really, really love wine.

 

What you surround yourself with is important, what's your work space like?

There are a lot of snacks. Mostly healthy foods (right now I have natural peanut butter, an apple, pretzel crisps, honey, salt (for the hardboiled eggs I bring from home) and 2 boxes of high protein cereal on my desk and a whole drawer full of things like nuts and granola bars). I always have one "live" notebook at hand with my current To-Do list right on top and my set of colorful pens ready for annotations. I have a reusable water bottle with me at all times and usually an empty mug left over from my morning coffee (which I either reuse in the afternoon or throw in our office dishwasher - save the planet!). If I have some extra papers or notes I'm working on, they'll be around as well, but I generally try to recycle any papers when I'm done with them to keep things from getting cluttered. I also always have my 12-month calendar available - even though I have my Outlook calendar for work events and my Google calendar for live events, I still love to write everything down so I know what's going on this week/month in my life. I have a sit to stand desk, which I move up and down multiple times through the day, so I don't keep much on the part of the desk where I'm actually working, which helps with organization as well. One of my walls has lanyards from all the conferences I've been to over the past few years as well as all the work-related cards and thank you notes I've received. There is another wall for personal memorabilia (Bates pennant, Bruins sticker, etc.)

 

What do you listen to while you work?

Everything. I don't have a go-to work music; it depends on both my mood and the kind of work I'm doing. Usually, listening to music at work either serves to improves my mood or help me get through tedious tasks. Soundtracks are very often in the rotation: Finding Neverland, Hamilton, Moana, Pride & Prejudice, Out of Africa... and I often listen to music to prep for the many, many concerts and shows that I go to (I absolutely love live events... tickets are probably in my top 5 favorite things in the world.

 

I have a great story where I was listening to Childish Gambino - a particularly not explicit song - and my SVP at the time came up behind me to ask me a question. He startled me and I whipped around in my seat, pulling my headphones out of their jack and blasting very loud, very NSFW rap music to the entire office (at an upstanding Financial institution, no less).  It was HILARIOUS.

 

What's your best time-saving trick?

Short, simple, no frills videos. There are always things that we just keep explaining over and over again, and which usually need to be demonstrated to be understood, so I suggest creating simple videos - just screen recordings with voiceovers that you record in one take like you're doing a live demo (and if you mess up, don't worry about it - just go with it... like a live demo). Write down a bunch of topics (how to edit the home page, how to use the Document Viewer tile, how to add images and make them links to create basic buttons, how to use the Table of Contents feature, how to use quick search, how to add a bio to your profile... I could go on), go into a quiet room and just bang out a bunch of videos (never longer than 3 minutes, try for 30-60s). Then you can just point to them instead of scheduling a demo session with someone.

 

How do you balance work and life?

I follow the yin-yang theory for work/life integration. There's a little bit of personal in the work and a little bit of work in the personal, and that's totally fine. Do I need to call my hairdresser during the work day or take a 10 minute break to do some apartment hunting? Totally fine. Do I want to finish a deck in the evening while watching TV or check in before bed to make sure users in other time zones get answers at a convenient hour? Totally fine. Some people are big on drawing a line and having work stay at work, but I would rather bring my life to work and allow some flexibility for my work to flow into my life.

 

What's your sleep routine like?

I require a lot of sleep... and I make sure I get it. I've always been a fan of sleep and do my best to make sure I'm getting 7-8 hours a day over the course of a week. This means that if I have a 5 hour night, for whatever reason, I will take a nap later in the day or have a 10 hour night on the weekend to catch back up. I try to be in bed by 10:30 and asleep by 11/11:30 (usually depending on how good my book is). Wake-up is usually between 6:30 and 7:30. I like to have a decent amount of time in the morning to ease into my day, make breakfast, pack lunch, etc. but I also have PTSD from my years as a competitive rower and cannot stand to see anything earlier than 6 on my alarm clock in the morning. I exercise regularly, so sleep is especially important for rest and recovery. I also make sure to drink water right before bed and right when I wake up. I'm really big on hydrating.

 

Are you more of an introvert, ambivert or extrovert?

Ambivert, with a strong lean towards extrovert. Essentially, I am an extrovert 90% of the time, but when I become an introvert, I go FULL introvert. My personality means that I'm "on" all the time and that isn't sustainable for too long, so I have bouts where I need to totally disconnect. I sustain throughout the week by watching TV... a lot of TV... and reading, using that time to escape into other worlds for a while, but I also try to take self care days about once a month to make sure I reset my batteries.

 

What's the best advice you've ever received (and from whom)?

Be curious, not judgmental. This is probably the most valuable sentence in my life. It's very personal and introspective; if you are stressed or upset or running at a lower speed than usual, be curious about that - What might be going on? What can you do to support yourself? - instead of getting upset with yourself for being totally normal. (Everyone gets stressed. Everyone has bad days.) You don't need to have the answer to why you're feeling the things you're feeling; not all emotions come from something specific. The important thing is to be open to the fact that something is happening and not judge yourself with "I should" or "I shouldn't" statements. For example, if you wake up in the morning and are just dead to the world, be curious... "Am I sick? Am I burnt out? Do I just need another hour of sleep? Do I need a mental health day? What's best for my self care?" instead of judgmental... "Why can't I manage my time better? I can't afford to take an extra hour to sleep! If I work from home and don't have a good excuse, people will think less of me."

 

Real talk, I got this gem from a therapist. Mental health is just as important as physical health and going to therapy or needing therapy is nothing to be ashamed of.

 

 

Thank you Kirsten for your open, honest and funny interview. It was great getting to know you more! Thanks for being awesome!

If you thought the buzz following JiveWorld17 has died down, you guessed wrong!

 

We want to keep celebrating our awesome customers and the incredible work you do every single day! In case you missed it, we revealed 25 distinguished customers who are "the vanguard of enterprise collaboration and communication" shortly before JiveWorld17 kicked off. On the last day of the conference, we revealed the Jive 5 Elite Winners of the Digital Transformation Award on stage! As things settle down and return to normal following a great conference, we want to make sure the Jive 5 Elite customers who are back to work doing incredible things are recognized and appreciated for their hard work.

 

Among the hubbub and excitement of the conference, you may have missed why we selected these five companies. If you have a moment, check out 'Jive 5' Elite Winners Unveiled in our press release and News from JiveWorld17: Wrap-up and Jive 5 on the Jive Software blog to learn more about the companies and how they've made a difference in their field. Maybe you can even strike up a conversation in JiveWorks with some of the people who helped make it happen!

 

 

 

 

JiveWorks community, let's give a big cheer for the Jive 5 Elite winners!

 

  • Carlson Wagonlit Travel (for the Excellence in Employee Engagement award)

 

  • Citi (for the Culture of Collaboration award)

 

  • Providence St. Joseph Health (for the Excellence in Clinical Collaboration award)

 

  • Trane® (for the Powering Human Connection award)

 

  • U.S Department of Veterans Affairs  (for the Jive for the Greater Good award)

 

We are so proud of all our customers and the unique ways you make a difference in the world, whether it's through healthcare, services you provide, workplace improvement, entertainment, federal or any of the countless ways that make an impact on the way we live and work. Keep up the great work!

 

Healthcare affects everyone. We've all been to a clinic whether it was for a cold, broken bones, a long-term illness or something we've lived with since birth. The universal impact of healthcare is why we want to make the industry even better with being strategic about utilizing big data, collaboration opportunities, and improved customer experience. Until now healthcare has been struggling to work with fragmented information taken out of context.

 

Bill Klco, Director of Sales for Healthcare at Jive Software dives into the journey of healthcare in his article Overcoming Healthcare Data Challenges – where it has been, what it needs and where it's headed in order to assist healthcare professionals in making faster and better-informed decisions. With better access to contextual information, Bill points out that healthcare professionals can better meet the expectations of patients for receiving everything "faster, in a way that's convenient, affordable, transparent and tailored to their needs."

 

So what does this valuable information include? Having access to broader contextual information such as social conditions (birth, work, age), environmental factors (economic policies, development agenda, social norms), family history, and data from people with similar conditions and backgrounds merely scratches the surface. This information is available at our fingertips simply waiting to be analyzed and utilized.

 

Organizing this information in such a way that is quick, useful, and easily accessible is a whole different story – which is where the collaboration hub comes in to bridge this gap. Bill points out that while this information now exists, it lives in disconnected systems across various provider organizations or within separate files dedicated to a single patient. "Conversations are lost in siloed chat apps and email." Bill says, "Documents are often stored in multiple, difficult-to-find locations, unavailable to the clinicians who need them. Information that could impact a patient's health is often not shared in a timely, efficient way."

 

Working together in a hub brings all this information into one platform that is easily searchable and retrieved by clinicians anywhere and at any time. The benefit extends even further with possibilities for using this collective information for built-in machine learning and AI to improve performance and act as an aid for human decision makers.

 

Overcoming Healthcare Data Challenges  is rich with information about how the collaboration hub is perfect for the healthcare industry not only now, but the possibilities moving forward. While we still have a ways to go – and Bill is careful to point out current obstacles on this journey – integrating a collaboration hub is a giant step in the right direction. Even if you're not a healthcare professional yourself, this article is a great resource to learn about current struggles and progress in an industry that affects everyone. Wouldn't you want assurance that you are in the best hands?

 

What about you, JiveWorks community? Tell us how healthcare has changed for you in the past several years, and what you hope to see in the coming years. 

 

For me personally, I love being able to ask questions and contact my care provider from the comfort of my home, in addition to seeing all my records and family history easily accessible online. I feel more confident than I used to about doctor visits knowing that healthcare providers have a broader pool of information and research to tap into to make an informed decision about my concerns.

 

Please share your thoughts in the comments below!

Dear Jive Customer,

 

By now you’ve heard the announcement that Jive has entered into a definitive agreement to join the Aurea family. This change is a natural source of uncertainty, and may be raising questions for you and your teams.

 

Recognizing that, I’d like to take a moment to welcome you, and let you know how excited I am to get to know you.  I’ve already had the opportunity to meet many of you at this week’s JiveWorld, and hear the compelling stories of how you have deployed Jive within your companies.

 

I would also like to address why we believe this is both a meaningful advance for Jive and its products, and an exciting opportunity for you.

 

Let me start by sharing a bit of background on how we operate as a company. Aurea has developed a strong track record of successfully integrating and strengthening enterprise software companies.  Our operating model – expanding the investment in products and focusing on installed base client success as the basis for growth – has been the enabler of success at each of the roughly dozen software companies we have acquired in the last five years.  We’re confident this will be the case with Jive.

 

The combination will also create increased scale, nearly doubling the company in size to more than $500MM in revenue.  We believe this increased scale will enable greater R&D muscle to enhance our pace of innovation.

 

Another benefit of our operating model is that we are privately held. And as a private company, we are afforded the opportunity to think and invest long term, even when those investments may not yield immediate impact. This contrasts with a potentially constraining focus on shorter-term shareholder returns and all the tradeoffs it forces on companies.

 

Lastly, and perhaps most importantly, is the strategic fit we believe this represents. By bringing our two companies together, we will make the Jive interactive intranet and customer engagement solution key pillars of the Aurea customer experience vision.

 

While the transaction isn’t expected to close until June 2017, my team and I couldn’t be more pleased to welcome you to the Aurea family. It’s an exciting moment for us, and I look forward to having the opportunity to meet you in the coming weeks and months.

 

Best,

 

Scott

 

Important Additional Information and Where to Find It

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced. This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

Dear Jive Customer, 

 

Jive has been pushing the boundaries to help people work better together for the past 16 years. It’s this dedicated focus that has enabled us to deliver the enterprise collaboration products and solutions you’ve come to know and love. We created this market to help people effectively connect, communicate and collaborate within their own organizations and with the customers and partners that matter most. Customers like you have been our guiding light, and along the way we have grown the Jive family to more than 30 million people around the world and nearly 1,000 companies. Your passion and support of Jive have helped to make our vision possible.

Today, we’ve come to an important milestone on the next leg of our journey. This morning we announced that ESW, through its affiliate, Wave, is acquiring Jive and that Jive will become a part of the Aurea family of companies.  Aurea is a technology solutions provider that delivers transformative customer experiences. With over 1,500 customers worldwide including Disney, British Airways, Bank of America, United Healthcare and MetLife, Aurea combines a commitment to customer success with innovative technology and world-class delivery.

 

So what does this mean for you and for Jive?

Aurea and Jive will unite to bring the power of our respective platforms to the task of optimizing employee and customer experiences for companies around the world. This includes powering engaging and intelligent collaborative experiences throughout the global business eco-system. Together, Aurea and Jive will provide differentiated employee, partner and customer experiences that improve business outcomes by connecting people and content, enabling them to collaborate securely and effectively across applications and organizations, and allowing businesses to leverage this collaborative intelligence.

There will be more steps in the process of completing the acquisition. The exact timing and details of closing are not yet known, but we expect the transaction to be completed sometime in June 2017. We will continue to share information as it becomes available.

Thanks for your passion and support.

Elisa Steele

CEO

Jive Software

 

 

Important Additional Information and Where to Find It

 

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced.  This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

 

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

With an average of 329 apps available for employees to interact with at their fingertips, freedom to customize work clearly plays an important role in the modern workplace. While work was once considered by many as a place to go and make money, return home, sleep and repeat, that's not the case anymore. Employees want to work alongside the company doing something that is meaningful to them. Work is no longer simply a means to an end – it's an integral part of our lives that we seek satisfaction from and consider part of our well-being.

 

In my article published on CMSWire, I look at how employee engagement is always a win-win for both the employee and the company. While employees enjoy the freedom of working how they want and when they want, companies also partake in the benefits considering employees who are engaged and invested can outperform their peers by 147 percent in earnings per share.

 

Companies need to be careful, however, about how they manage this new approach to work. Allowing employees to engage freely with any app they choose – with hundreds to choose from – can also result in further fragmentation or loss of corporate memory as employees work within the silo of their own apps. Balancing and connecting these apps with an overarching collaboration hub is the perfect solution. It connects employees, their ideas, content and information while still allowing them to work the way they work best. Employees want to do their best work — they just want to do it in their own ways.

 

Find out more about how companies should invest in engaging their employees without fragmenting information for the ultimate benefit for them as well as having a positive impact on employee satisfaction. Who doesn't like a win-win situation?

 

And for those of you heading to JiveWorld17, I'm looking forward to discussing this and a whole bunch of other fun topics – whether in the hallway, in sessions or over drinks.  See you soon!

April is here with sunshine (in California, at least), flowers, pollen and the next How I Work blog! This month, bringing in the internet equivalent of sunshine is the woman with all the answers — Community Manager Dori Gray from Medidata Solutions. She is active in the JiveWorks community and is always willing to help. I'm not going to lie... after reading her community manager profile in the comment section of Community Manager Appreciation Day I wanted to know more about Dori Gray and how she works because I saw similarities between us (except running. The only way you will find me running is away from a spider or being dragged by my dog) and she has an incredible story. If you are interested in healthcare, Dori will be presenting at JiveWorld17  during the pre-conference Healthcare Summit on Monday, May 1st!

 

 

 

Where do you work?

I am a Community Manager at Medidata Solutions, we make cloud-based SaaS software to help plan, administer, and report on clinical trials. Our slogan is "powering smarter treatments and healthier people," and I love knowing that my work may be giving employees the platform they need to work better and smarter, and as a result we could potentially save more lives.

 

Funny story actually: I became a Community Manager by accident.

 

Before my current role at Medidata, I did employee communications at Verizon. I was tasked with using our new Jive instance to help communicate a potential strike. We created a space (that catered to 40,000 people) to help prepare management employees (people like us who go into an office and work at our desks) to learn how to do technician (think: climbing poles and crawling underground) and call center work in the event of this strike. This was an incredible change from the way this information was communicated in the past. It was a scary time for management employees, who had to go through extensive training in Virginia, book travel for the first possible strike day and prepare to leave their families and their lives for an extended and open-ended period of time. They couldn't plan vacations and often had to find people to help care for their pets or family members. Plus they had to learn a whole new set of skills and deal with customers!

 

I was on our space answering every single question that came in (and there were LOTS), sharing updated information in real time, listening to concerns and doing everything I could to help resolve them. I tracked down the right person to help in every situation, and I followed up with each employee, often referring them to similar questions that were asked before. I worked with Verizon Community Managers Edward Ford and Megan Halicek to create a subspace designed to match employees who wanted to swap strike assignment travel locations. (In the past, you went where you were told, even if it was far and someone else would rather be in that location. In the past, you emailed a shared inbox and knew you probably would never get a response.) And throughout it all, I kept the message strong: that even though this was a stressful time, we were ultimately doing this for our customers.

 

 

This experience consumed me and it changed me. I loved working, I loved what I did. I didn't mind coming in crazy early and having to stay later than I liked. I just wanted to help employees, to give them their answers — and fast. Tens of thousands of employees knew my name, they referred their friends to me as the one who could help them, as the one with all the answers.

 

I didn't realize this at the time, but I was a community manager.

 

When the strike didn't happen on the day we prepared for (it occurred about 8 months later), I had to get back into my "real job" of writing stories for our (non-Jive) intranet and employee emails. But how could I go back? How could I stop being the one with all the answers and go back to writing stories about the inner workings of fiber optics?

 

At the same time, a friend sent me a job description at her company, to be a Community Manager using Jive (up until then, by the way, I didn't even know that "CrowdAround," the name of our Verizon Jive instance, wasn't the name of EVERYONE'S Jive instance). I applied, and before I knew it I had a new job. A job as a Community Manager, not for one space but for the entire Jive instance that was also the intranet!

 

I've managed our Medidata Express community for over a year and a half now. And while I am constantly learning and adapting and growing, one thing remains the same: I am known here as the one with all the answers.

 

And that's no accident.

 

How would you describe your current job?

Fun, challenging and rewarding. Stressful at times, like when I have to present (something I had never done in my life before working here) but the exhilarated way I feel after makes it all worth it.

 

 

I get excited about projects in a way I never have before. My big one right now is my attempt to start an internal podcast. I have SO MUCH to learn about how to actually record and edit, but I am also way more excited than I ever was about any projects at previous jobs.

 

Check out my sweet setup:

 

 

How do you use Jive at work and what use cases does it serve for your company?

Medidata Express is our intranet and employee collaboration portal. It serves way more use cases for us than I can name, but I'll call out some of my favorites: A place to ask questions and find answers; a place to learn everything you need to know in real time about what's happening at Medidata whether it be about corporate news or system changes; a place to learn about and connect with colleagues; a place to share what you're passionate about; a place to get your work done smarter and faster; a place to search and find information; and most importantly, a place to collaborate and share knowledge.

 

What about your community/communities are you most proud of?

I am most proud of the way my community connects people.

 

I first really noticed this during my first week at Medidata. I wrote a blog post called "My Work Uniform," about why I wear black to work every day. Our Chief Technology Officer read it and sent me an email with the subject "In support of the uniform!" Her note was really nice, about how my post resonated with her and she does something similar and can't wait to meet me. To connect with my boss's boss's boss this way is just so unusual, and never would have happened without our incredible community.

 

I also love seeing how our community connects others. I've seen so many Medidatians (that's what we call ourselves) find common ground with someone else who works on the other side of the world, or has a completely different type of job, or both — and suddenly they are bonding over a shared interest discovered through our community, and as a result they're more comfortable when they have to work together on a project or walk past each other in the office.

 

I can't even take credit for this because when I started working at Medidata, our community was already six months old. My boss Daniel Mudgett and my teammates Nik Edmiidz and Chris Mandel (In Loving Memory) (pictured with me below at JiveWorld 16) not only built and launched our community, but they turned it into the type of place where people are comfortable making connections, the type of place that enabled the CTO to find my blog and reach out to me on my very first week. They set the groundwork to help me continue to grow and improve the way our employees connect with each other.

 

 

What's your computer situation... Do you use a Mac or PC (or something else)?

Before I even started my job at Medidata they asked me if I want to use a Mac or PC, and I knew this job would be a great fit. Mac. The answer is Mac. Most companies don't give you that choice!

 

Tell us what you use for your mobile device?

iPhone. I find it so much more intuitive than an Android, which I've also used in the past.

 

Pick one word that best describes how you work.

Scattered.

 

One example is that I often get distracted from my work with work I like better. For example, right now I'm working on slides for my JiveWorld presentation. Slides are not something I enjoy doing or am particularly good at. The way I handle that is by getting really excited whenever my Medidata Express inbox has a new item, deciding that whatever it is must be urgent, and dealing with that right away. So that work gets done quickly! But it's usually not more important that the work I'm supposed to be doing.

 

Another example is this: I'll decide to do a task and open my browser to begin . . . and then a second later I forgot why I opened my browser at all or what I was going to do.

 

Or I'll think about all the things I have to do, and start to do a little bit of work on 10 things at once when it will probably be a lot faster to focus on one task and finish it before moving on.

 

I'm generally just all over the place. I get done what needs to be done, so it's working for me, but I do wish I could be more organized. All attempts thus far have failed.

 

Besides Jive, what apps/software/tools can't you live without?

At work, I love SnagIt for capturing screenshots and adding arrows, circles, text, blurring out names, etc. I am sad they no longer support scrolling capture. I also wouldn't be able to do my job without Photoshop, but my brain doesn't really work that way and I am constantly impressed with my ability to do very basic things there.

 

My favorite non-work app is Bitmoji. My husband and I communicate solely via Bitmoji.

 

I also love my Apple Watch, especially now that Strava works on it so I don't have to run with two watches anymore. I looked pretty ridiculous there for awhile.

 

Speaking of Strava (it's a running/cycling/fitness tracking app), I need that because I have no idea how else I'd track how many miles are on my running shoes! How do other people do it? I also love Goodreads for keeping track of my books and getting recommendations based on what my friends like.

 

And both of those overlap with our community at work! Thanks to our MediRun and Medidata Book Exchange groups on Medidata Express, I connected with Medidatians who share these interests. As we discussed Strava and Goodreads more and more on Express, we realized we needed a way to connect on those platforms as well - and so we formed the Team Medidata running club on Strava and the Medidata Book Exchange on Goodreads.

 

As a result, the president of our company joined Strava, and now he and I give each other "Kudos" on our runs! When we run into each other in the office, he talks to me about running. Just like with our CTO, this is an amazing connection I never would have made without Jive!

 

 

Do you have a favorite non-computer gadget?

My Kindle. I am always either in the middle of a book or just starting a new one.

 

I only recently discovered that because I work in NYC, I can join the New York Public Library, which has a phenomenal selection of eBooks. I thought you had to live in NYC to join (I reside across the river in Jersey City), so I've spent the last 18 months wasting money on books I could have read for free!

 

It helps when you have a cute reading buddy:

 

  

 

What you surround yourself with is important, what's your work space like?

I surround myself with rainbow cookies and pictures of my dog. We also have a fair amount of Medidata Express swag, great for getting engagement in our community, not so much for the state of my work space. Cluttered mess is probably the most accurate way to describe it.

 

 

And yes, that is three boxes of rainbow cookies. If Rite Aid suddenly stops carrying them the way CVS did, I'll be prepared.

 

What do you listen to while you work?

I'm a runner (bear with me, I get to the point) and when I started running, I was obsessed with my music. I created specific playlists for each race, timed perfectly to end when the race finished. I published my playlists on the blog I used to write and shared them with others, and I could not run without my songs. Then one day in June 2012, I started a 10K race with my music on, and about a mile in I found the music in my ears so irritating that I pulled out my headphones . . . and never listened to music while running again.

 

Same goes for work.

 

I'm able to listen to music when I am working from home since the music is playing out loud, but I am just too irritated having it directly into my ears. I also like hearing what is going on around me at work.

 

What's your best time-saving trick?

Doing as much as I possibly can from Jive Daily when I'm commuting, sitting around doing nothing, playing on my phone when I first wake up, etc.

 

How do you balance work and life?

I'm not the type of person who physically CAN work late. I am completely useless in the evening, I just shut down, so you'll rarely find me at work after 6 pm (at the latest). So in that aspect, it's easy for me to leave at the end of the day.

 

We also have unlimited PTO at Medidata which really helps work-life balance (for me, I know not everyone feels the same way - I was quoted in this article from The Muse about it, and both sides are reflected).

 

But . . . as you can see from my answer to the previous question, I am very, very, very guilty of using Jive Daily at all hours of the day and night, from wherever I am. I'll wake up at 2 am and start working from my phone. And again at 5 am. And then I'll check in at 8 pm. And throughout my weekends and on my vacation. But it doesn't FEEL like work, it feels like chatting with my friends and offering my advice, which is probably a sign that I love my job.

 

What's your sleep routine like?

Grandma with insomnia. I'm in bed by 9, but I often wake up in the middle of the night or really early in the morning and never get back to sleep.

 



Are you more of an introvert, ambivert or extrovert?

Not only am I an introvert, but according to Myers-Briggs I am the most introverted one can possibly be! I will never forget the day in 2010 when I read this Atlantic article called Caring for Your Introvert because I finally understood why I am the way I am. People from the internet are often surprised to discover this about me because I thrive in online communities! I love writing and sharing my thoughts and connecting with others — on the computer. It is way more natural for me to make friends through Twitter or connect with colleagues through Jive than to ever talk to anyone in real life.

 

My very accurate bag:

 

My dog's name is Larry, so this pretty much perfectly describes my life:

 

 

What's the best advice you've ever received (and from whom)?

For some reason both of my answers are about weddings, which is weird, but it really is great advice that I really wish I received in time for my own wedding.

 

  • Do not let your family influence any of your decisions. This is your day so do exactly what you want even if it upsets other people.
  • Hire a wedding day-of coordinator.

 

I have no idea who told me either of these but they have both stuck with me even though it's too late now. My wedding was fun! But it could have been a lot less stressful and a lot more me.

 

 

 

Thank you for sharing, Dori! I'm glad I'm not the only person who opens up several projects at the same time. At least we get our stuff done! Keeps us on our toes . I look forward to seeing you at JiveWorld17!

An effective marketing program is driven by a solid content marketing strategy. In my previous white paper, How to Leverage Customer Communities for Content Marketing Greatness, I shared tips on how to achieve this within customer communities, but we are still missing a great opportunity to consistently produce a variety of content that is engaging without breaking the bank.

 

This time, I’m going to share three best practice tips to get your internal community involved with content marketing in my article, Best Practice Content Marketing with Employee Communities. Organizations who fail to utilize the talent and experience of their employees – particularly those who are customer facing – are missing out. We all know that content is king, but being able to deliver relevant and consistent content is an expensive and difficult venture unless you tap into resources you already have - your own employees.

 

In my article published on the Jive Software website, I’ll outline three best practice tips focused around true collaboration, crowdsourced content creation and gamification to encourage employees to contribute without feeling obligated. If you already have a collaboration platform, you already have all the resources you need in one single place and it's incredibly easy to reach out to potential contributors. All you need to do is take advantage of your collaboration hub. It’s the only place where employees are all in one place and working out loud so you know who is the perfect contributor for your next article. Avoid pouring money into content marketing with unnecessary hires or agency spend and look toward the experts – your customer-facing employees.

 

Don’t forget to reward your employees! While some may be more than happy to devote time to creating content for you, a bit of incentive can go a long way. When your employees go above and beyond, you should want to show your appreciation and give them the recognition and motivation to do more. By leveraging your internal and external communities together, you will have an unbeatable team to produce consistent, creative and relevant content.

 

Check out my article for more on content marketing, common pitfalls and three best practices for involving your employee communities in the content creation process.

 

Want to hear more about leveraging your external or internal communities for content marketing? I'll be available to chat at JiveWorld17 (May 1st - 3rd). Don't worry if you haven't registered yet, you can still register! Hope to see you there!

Corp memory small.jpgBreaking down silos requires more than just software – it requires a change of mindset. Up until now we have been trained to work independently and share our work only after countless drafts. When we come across something outside our expertise, we do the research and find the answers for ourselves because we don’t know who to ask. What if we could collaborate to bring in other experts, build on the work of others and have the support to improve speed and productivity?

 

We can’t change the way we work if we can’t change the way we think about work. In the article Corporate memory: the secret ingredient for success in the ‘age of the customer’ John Schneider, VP of Product Marketing, explains strategic ways to rethink work, as well as how to utilize collaboration software to foster corporate memory, break down silos and help your company work more effectively in cross-departmental teams. In the face of rapid change in the information age, companies face culture shock as they struggle to meet the the new customer expectation of being engaged with the company and to understand that highly skilled and specialized knowledge workers are the cornerstone of a business’ success.

 

It’s an issue that some have tried to solve by tossing the latest apps at their employees which only creates more noise and misalignment between them and their company leaders. In the end, it causes more fragmentation with duplicated work across the company, disjointed communication and an increase in the employee turnover rate. Even with collaboration software, it takes a dramatic evolution in the nature of work to truly understand how to connect your employees making more visible, more productive and more collaborative with other teams.

 

There's an undeniable advantage of integrating products so everyone can work in a visible environment without losing the freedom to use the tools they prefer. When you combine the meta-knowledge gleaned from your collaboration hub and visibility of integrated products together, you can easily pull together a powerful and productive team of experts to meet the need of a specific project. You can even take collaboration a step further by connecting your employees to your customers to engage and benefit from their feedback and advice, building a relationship that will keep your customers involved and aware of your organization.

 

Read the full article now to help you utilize Jive to its full potential to preserve corporate memory, build teams, relationships and drive visibility across the company whether it’s with employees or customers.

2017.3.20_Be_yourself_laughing_free.jpgJust like chameleons, humans have the ability to blend in. While our skin doesn't change colors, what we say, how we act, what we do and how we dress often depends on where we are and who we are with - whether consciously or unconsciously. We often talk about our "work life," "love life" and "personal life" as if they are different things despite being a part of the one single life we live. In the opening line of the article Can you really be yourself at work? posted on BBC News, it asks a pointed question: "When you're at work, do you behave in the same way as you do when you're at home? Or do you have a work persona - a duller, more subdued version of your real self?" We all have different versions of ourselves, but is that really the healthiest approach to separating work and life? Is it actually damaging the company?

 

Elisa Steele, Jive CEO and firm believer that work and life are one and the same, talks about how society is shifting and how she's embracing the change. While businesses tend to mold their employees into a certain role without considering them as a unique person, they are starting to rethink how they treat their employees. There is a push back from employees who want to be able to be themselves at work and demand a culture that supports and allows them to thrive as an individual.

 

Elisa explains how Jive has welcomed new Jivers and accepts them the way they are from Day One. "They feel the culture," she says, "because they have complete access to the whole company the first day they start." Being transparent is the best way to encourage people to in turn becoming transparent about who they are and how they work, rather than simply doing as they are told. Elisa intentionally works transparently so that Jivers, no matter how new to the company, has a solid understanding of the foundation the company is built on and staying connected.

 

In the past, businesses have favored CEOs that rule with a strong hand who tells everyone exactly what to do and how to do it. That isn't cutting it anymore. Dr. Doty, the founder and director of The Center for Compassion and Altruism Research and Education at Stanford University School of Medicine talks about how this kind of leadership creates stress and does not actually improve productivity. Treating employees as replaceable is not beneficial for the company and can mentally drive employees into the ground with anxiety, stress and pressure.

 

Read the full BBC News article for more in depth discussions with Elisa Steele of Jive, Dr. Jim Doty of Stanford University School of Medicine and Sebastian Siemiatkowski of a Swedish start-up called Klarna. See how the industry is changing, what kind of leaders foster the best employees and why you should celebrate the freedom of being yourself in the workplace.

co-authored by Darshita Maniar

 

Live webinar, March 23: "Analytics Best Practices with Jive Insights Advanced."  Click here to register.

 

 

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For those who have read Why the Digital Workplace Needs Jive, you know analytics is one of our six key pillars of innovation.  Each of these pillars represents a focal point that shapes product and service innovation at Jive.

 

We are eyeing the ever-expanding role that workplace and customer analytics plays in our customers' organizations, especially when it comes to helping you make more informed, data-driven decisions.  And of course we recognize that leveraging data and analytics to measure the impact of your investment in Jive is critical to the success of your community program.

 

With this in mind we are excited to announce the launch of an expanded and refocused offering around our sentiment analysis module - formerly known as Resonata and formerly only available for Jive-x - and updating the name to Jive Insights Advanced.  Jive Insights Advanced delivers detailed qualitative and contextually intelligent insights into employee and customer engagement, perception and attitudes at scale.

 

Please join us March 23rd for our next Jive Best Practices webinar featuring Shaun Slattery, Principal Strategy Consultant, Dane Slutzky, Professional Services Data Engineer, and Darshita Maniar, Sr. Product Marketing Manager.  During this live event you'll learn more about Jive Insights Advanced and best practices for deepening your measurement strategy and leveraging its capabilities to build insights into employee or customer engagement.

 

Topics and scenarios covered will include:

  • Gathering detailed insights into engagement with and response to critical communications and initiatives
  • Identifying and developing influencers, hidden advocates, detractors and subject matter experts
  • Early warning and heat mapping to identify trending topics and themes within your employee or customer population 
  • Going beyond aggregate usage statistics and gaining expanded visibility into the interactions and mindset of your users to drive higher or more targeted and effective engagement

 

This session will focus primarily on Jive-n employee engagement and corporate communications uses, but will also include customer engagement / Jive-x examples and many best practices can be cross-applied.

 

Find out more and register at Analytics Best Practices with Jive Insights Advanced | Jive Software.  (As with all our Best Practices series webinars, it will also be recorded and posted to JiveWorks.)

 

Have questions?  There will be Q&A at the webinar event, or feel free to ask them here or in Advanced Customer Measurement.

 

We hope you'll join us and encourage you to share this with your colleagues who may be interested.

 

cc Alex Larralde Pele Ahloo Claire Flanagan

The latest installment of the How I Work Blog Series is here! Our special guest for the month of March is none other than the witty, clever and always helpful Dennis Pearce from Lexmark! Dennis is not only an integral part of our community in JiveWorks but an advocate for community managers everywhere. One of the many things I look forward to in JiveWorks is reading Dennis's posts because they are either helpful and insightful or completely off topic but funny. Ever want to know what makes Dennis tick? Everything you ever wanted to know and more is in this blog, including a panoramic shot of his library desk and the fact that he is from Mars.  Really.

 

 

Where do you work?

I work for Lexmark International, Inc. (a printer company) at our headquarters in Lexington, KY, home of bourbon, basketball, and beautiful horse farms!

 

3570956257_b32e7b4983_b.jpgfarm-fence-desktop-wallpaper-50434-52125-hd-wallpapers.jpg KentuckyBourbon002.jpg

 

I actually have more years with Lexmark than the company has been in existence, because it was originally IBM’s printer division when I joined in 1983 and my service time carried over when it was spun off as an independent company in 1991.

 

How would you describe your current job?

Since 2012, I have been the community manager for our internal Jive instance, supporting about 12,000 employees worldwide.  Since 2008, my job has also included developing strategies for collaboration and content management within the company.  Jive is my primary focus right now, but I sometimes get involved with other tools, especially if they intersect with Jive in some way.

 

How do you use Jive at work and what use cases does it serve for your company?

We use Jive for our internal community, open to all employees and any contractors who have a Lexmark email address.  Use cases include:

    • As a social intranet for functional areas (HR, IT, Facilities, etc.)
    • As a collaboration tool for teams and communities of practice
    • Support sites for internal tools and processes
    • Strategic communications platform for executives
    • A place for social activities (employee sports and hobbies, diversity groups, etc.)

 

What about your community/communities are you most proud of?

I can think of some great examples of how our executives used it strategically to manage change, and also specific groups such as the very active one for Field Service Engineers scattered across the globe who share problems and tips with each other.  But overall, I think about the fact that we named it “Innovate,” which sounds a little strange at first when you hear that word being used as a noun.  But after 5 years, it’s very common to hear anyone from the lowest levels up to the CEO saying “that’s on Innovate,” and leaving it at that as if everyone should automatically know what that means.  This is an indication to me that our Jive instance has burrowed so deep into our culture that it is taken for granted.

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I had an Apple many years ago (see my comments in Community Manager Appreciation Day: plus JiveWorld17 Special Offer ) but then I went to work for IBM.    I’ve had PCs ever since just to maintain compatibility between work and home.

 

Tell us what you use for your mobile device?

iPhone 6

 

Pick one word that best describes how you work.

Well, I'll pick two words: “thoughtful procrastination.”  I tend to let things go to the last minute, but that doesn’t mean I’m not thinking about them (consciously or unconsciously) up until then.  The ideas I have under time pressure are often some of my best.

 

Besides Jive, what apps/software/tools can't you live without?

I can’t really think of any.  When I was a kid, I had microscopes, telescopes, model rockets, chemistry sets, electronics kits.  I’ve been surrounded by technology my whole life.  Yet I think back to how nice it was in those days to just have a single phone in the house attached to the wall with no answering machine.  If someone called and you didn’t answer they didn’t freak out, they just tried again later.  And if someone called and you couldn’t get to the phone in time, you didn’t freak out either – you just assumed that if it was important they’d call back.  I guess books were considered high-tech once upon a time.  Give me one of those and a comfy chair and I’ll be happy.

 

Do you have a favorite non-computer gadget?

We have a Slingbox and a Chromecast, as well as a smart TV.  It’s interesting how technology is headed toward allowing us to watch whatever we want, wherever we want, on whatever device we want.  I also have a Livescribe pen, which really has changed the way I take notes.  It’s especially great at conferences like JiveWorld.

 

What you surround yourself with is important, what's your work space like?

Full of books.     I have about 150 at work (mostly on KM, collaboration, social business, etc.) and another 500 or so at home on a variety of other topics.  Lexmark is full of big cube farms.  Here's a panoramic shot of my desk:

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I work most days in my cube but occasionally work from home, where I get to sit in my sun room or back patio and look out onto a couple of lakes:

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I keep a few things around my desk to remind me of ideas to keep in mind while I work:

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The Pets.com puppet reminds me that no matter how successful you think you might be, it can all come crashing down quickly.  The phrenology map sculpture reminds me that just because something has a scientific veneer doesn't mean it's real science.  And the replica Rosetta Stone reminds me that seemingly intractable problems can be solved with a little luck by coming at them from different angles.

 

What do you listen to while you work?

I’m a prog rock fan from way back, going to see groups like Yes, ELP, Genesis, and King Crimson when I was in high school and college, probably because I played a lot of classical music in band and orchestra (I played trombone in high school and college, then learned steel drums and played in a steel drum band for a few years after school).  I still gravitate toward long, undanceable songs with complex arrangements and weird time signatures.  Some of my current favorites are bands like Riverside, Unitopia, and Porcupine Tree.

 

What's your best time-saving trick?

Don't look at the clock. 

 

How do you balance work and life?

By not treating them separately.  Work IS life, just like every other part of it.  I do a lot of volunteer work with groups trying to improve education in Kentucky.  So whether it’s working for Lexmark, volunteering, reading at home, raising kids (now no longer an activity), training my dog, whatever – I try not to have too many artificial boundaries that might keep me from applying something I learned in one part of my life to another part of it.

 

I have some quirky interests, I think because I grew up in a small town in western Pennsylvania called Mars.  Having to deal with the laughter and embarrassment every time someone asks where you're from shapes your personality in strange ways.  For example, here's a bumper sticker you can buy from the town souvenir shop (and yeah, we have a flying saucer in the middle of town):

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The fact that the designer felt the need to add the words "THAT IS!" in all caps, exclamation point and quotation marks just shows how deranged living there can make you.

 

For fun I collect things, not one big collection but several small ones.  I mentioned somewhere else on JiveWorks that I collect books from the 19th and early 20th centuries that have either out-of-date science or theories that were crackpot from the beginning.  I also have little collections of weird book topics like books on numbers:

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Because I spent the first 10 years of my adult life as a plastics engineer, I also like to collect plastic toys that make you think "why did someone think making this was a good idea"?  I try to imagine having a job designing and manufacturing things like those below.  And of course I also have my collection of fine beverage containers.

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And for pure mindless entertainment, when I finished my PhD dissertation at the end of 2014 which exhausted my brain, I decided that since I had never seen Doctor Who I would watch it all in order from the very beginning (1963).  Over two years and a hundred Netflix DVDs later, I'm almost caught up -- now on the last season!

 

What's your sleep routine like?

Earlier and earlier as I get older.  Go to bed around 11:00, get up between 6:00 and 7:00, walk the dog and maybe exercise.

 

Are you more of an introvert, ambivert or extrovert?

An introvert in the sense that Susan Cain describes.  I’m not shy – I don’t have a problem speaking in front of people and I don’t mind socializing.  But given the choice, I would rather find a nice quiet place and read.

 

What's the best advice you've ever received (and from whom)?

Three pieces of advice that tie together.  One is a famous quote from Samuel Johnson: “Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it.” There is so much information today and so much of it is constantly being updated.  I think it has become at least as important if not more so to have the kind of knowledge that can tell you where good sources of information are vs. trying to remember that information yourself.

 

Another is a quote from physicist John Archibald Wheeler: “We live on an island surrounded by a sea of ignorance. As our island of knowledge grows, so does the shore of our ignorance.” The more we learn, the more we realize how much we don’t know.  But that’s actually a good and useful thing, because the more topics we know we are ignorant of, the more places we have to go explore when we’re trying to solve a problem.

 

Finally, the solution to Wheeler’s dilemma for me was some advice I got from the professor of my first chemical engineering class when I was a college sophomore: “Take an introductory class in everything so that you learn the jargon.  Then you can get the rest from the library.”  Really great innovations happen in the intersection between disciplines.  If you know just enough about everything such that you can learn more about any given topic if you need to, you become aware of the size of your ignorance and keep building that mental library of the knowledge of where to find things.

 

 

Thank you Dennis for taking the time to share your life with us in the JiveWorks community! You are always full of surprises and I truly admire your passion and commitment to everything you care about. Not to mention you have a hunger for knowledge and willingness to share that knowledge which is AWESOME. Rock on!

2017.3.8 Women's International Day.jpg"Let today be the day you open a new door for a working woman in your world," says Elisa Steele, Jive CEO, in her post today on LinkedIn. Today is International Women's Day, where we celebrate women and their accomplishments. We have accomplished so much, and yet still have so far to go. You can focus on the fact that the pay gap still remains at 20 percent or you can celebrate that there are more female CEOs in the Fortune 500 than ever before. I prefer to focus on the latter, while remembering that the fight isn't over. Let's remember this day so that we don't become complacent! In her post, Elisa has words of encouragement for everyone, that "each of us, in all different meaningful ways, have the power to make a difference for the women in our lives."

 

Elisa calls out some Jive customers who have made differences in the lives of women including Pink Petro, the GoDaddy CEO and the HeForShe movement. Read the LinkedIn post for inspiring words and encouragement -- from a woman who overcame obstacles and became a CEO herself. Elisa continues to be an inspiring leader and empowering role model for all of us at Jive, and I hope you find encouragement in her words and actions.

 

So please take a moment today and remember what you have done to help women, or think about what you can do to open doors for women in your life.

 

Please share your story to inspire us in the JiveWorks community to keep moving forward together!

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