Jive is a complete collaboration hub and interactive intranet, powering a wide range of essential functions and processes in leading companies worldwide. We’ve compiled and templated numerous use cases and process flows to help customers build successful strategies.
Customers report that Jive has helped them align their organizations from the front lines to the CEO, unleash high-performance collaboration within and across teams, capture and capitalize on institutional knowledge and drive new levels of employee engagement and retention. The independently-verified numbers speak for themselves:
Explore seven of the top Jive use cases that helped companies achieve these breakthrough results.
Today’s digital workplace is a beautiful and terrible thing. Technology helps us get more done, more quickly, than ever before, but it comes with its own challenges, from security to sprawl. In fact, the average business today uses over 300 applications, and employees shift between those applications every two to three minutes. This scenario impacts everything from IT’s overall strategy to each individual’s productivity.
One key unintended consequence of the digital workplace is the loss of corporate memory – a challenge we at Aurea are working hard to help companies solve with Jive’s interactive intranet. With so many applications and so much content in so many places, company culture gets diluted and eventually lost. Culture is often a fuzzy topic but the ramifications of the loss of corporate memory are serious and tangible: companies spend an average of $430,000 per departing employee due to corporate memory loss in addition to standard replacement costs.
What’s the solution? Create a digital workplace strategy optimized to foster corporate memory. I lay out the blueprint for this strategy in my recent article on CMSWire, How to Build a Blueprint for Your Corporate Memory.
You can read all the details there, but in a nutshell, it involves 5 main steps:
None of these are simple, but we believe they’re critical for any company that cares about corporate memory, and we hope to facilitate each step through Jive product innovation over the coming months and years. Done right, the digital workplace can transform an organization in countless ways. It gives us technology tools, but also enables us to connect with each other in new and meaningful ways - and that’s where the real value comes in.
Chief Product Officer
Enterprise social collaboration, as defined by the Aberdeen Group, is “an organizational initiative where employees or partner organizations work together to accomplish business-related tasks, via user-generated (social) content creation and sharing.” The analyst firm also notes that social collaboration “connects internal stakeholders… for timely and effective information exchange,” which is a definition closer to our own interpretation here at Jive. Put simply, social collaboration connects people to each other and to knowledge within an organization.
What does social collaboration entail? Collaboration tools include a broad range of functions, from instant messaging to company intranets to document collaboration to knowledge bases, forums, and user groups. If it brings together people and information, it’s probably a social collaboration tool.
The “what” of social collaboration is pretty straightforward. In the context of business, it’s more relevant to ask why collaboration tools are so important. At the highest level, social collaboration tools break down silos to improve access to the people and information that help work get done more quickly and accurately. Those silos may be technological, geographical, organizational, personal, or all of the above. With better collaboration, they can be integrated in an effective way.
In its report, Enterprise Social Collaboration: Driving Customer Experience Excellence through Teamwork, the Aberdeen Group measured the benefits of social collaboration specific to customer-focused use cases. Their findings clearly prove that social collaboration delivers serious business impact. Compared with average companies, organizations with best-in-class collaboration programs demonstrated:
· 12% better customer retention rate
· 16% faster time-to-information (access to business information within published internal expectations)
· 13% better organizational operational efficiency
The best-in-class organizations also showed significant gains in year-over-year improvement in response time to customer requests, and year-over-year improvement in on-time project delivery and SLA compliance.
Benefits of social collaboration go beyond customer experience as well. Additional advantages include:
Now that you know what social collaboration is and why it matters, how do you choose the right social collaboration tool for your organization?
Aberdeen provides useful guidance here, too. The organizations in their research that demonstrated best-in-class use of social collaboration cited three main capabilities as being “essential” to an enterprise social collaboration platform:
1. File sharing and document collaboration
2. Activity streams and conversational messaging
3. Business process integration (e.g., the ability to authorize a purchase request from within the stream’s workflow)
Here at Jive, we agree with these wholeheartedly and would add a few of our own. The Jive-n Interactive Intranet includes additional crucial capabilities for today’s modern workforce, like:
As with any technology purchase, the first step is to identify your use cases and objectives, then make sure that each social collaboration tool on your shortlist can address your needs now and in the future. And speaking of the future…
While people’s inherent need to connect to each other and their work doesn’t change, the tools by which we make those connections do. Emerging technologies like artificial intelligence (AI) and machine learning will transform social collaboration tools into smart, predictive hubs that serve up knowledge when and where you need it. The first step in this direction – and one that we’re actively pursuing at Jive – is semantic search. Semantic search adds context to your search queries, returning results that understand the intent of your question, not just the words themselves. From there, social collaboration will only get more intelligent, delivering on its promise to connect people and information in new and ever-changing ways.
Pearson is the world’s learning company, with expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Pearson’s mission is to help people make progress through access to better learning.
With more than 30,000 people across 70 countries, Pearson needed a way to provide employees with tools that would foster collaboration, improve productivity and drive success – in short, a digital workplace. To that end, in 2011 the company launched Neo, an interactive intranet powered by Jive. Neo quickly attracted thousands of users and helped Pearson create a unified culture, including improved dialogue between execs and employees, an easier way to find and share content, and a hub for employee engagement and experience.
Seven years later, Neo is still going strong. The team recently released a video designed to introduce new employees to the platform, which includes some quotes from Neo users. According to Pearson employees, Neo is…
Watch the video below to see how Neo is transforming communication and collaboration at Pearson:
The value of enterprise collaboration (EC) seems intuitive: of course it’s better to have customers, employees, and partners working together in a holistic way. Measuring collaboration, however, isn’t nearly as straightforward. Even when you can see the results of engagement in action, it can be challenging to benchmark and prove the impact of your enterprise collaboration initiative.
That’s where Forrester comes in. Register for the on-demand webinarhttps://www.jivesoftware.com/resource-library/on-demand-webcasts/benchmarking-enterprise-collaboration-with-guest-forrester/to hear guest speaker, vp and principal analyst Art Schoeller reveal the findings of his February 2018 report, Create a Benchmark Strategy For Your Enterprise Collaboration Technology. Art will explain why organizations often struggle with the benchmarking effort and outline the critical elements of a benchmarking strategy that you can use to improve your understanding of collaboration in the enterprise.
Topics covered include:
Register for the on-demand webinar to hear all of Art’s insights firsthand. Registrants will also receive a complimentary copy of the Forrester report, Create a Benchmark Strategy For Your Enterprise Collaboration Technology, to ensure you gain the tools and techniques you need to successfully measure enterprise collaboration at your organization.
Our AlertFind team recently created a very helpful active shooter assessment tool for businesses. Whether or not you use our AlertFind emergency notification system today, any company can benefit from this valuable exercise, which will help you think about how best to protect your offices against such an attack.
With 20-year law enforcement veteran Jason Bryant, we put together the free tool to provide evidence-based, concrete recommendations that can help HR and risk management teams protect employees. No one can predict where an active shooter will strike next, and the sad truth is that business locations have been the site of nearly half of these events over the past 15 years. Yet most companies have no formal plan for the first three minutes of an attack — the average amount of time it takes law enforcement to arrive on the scene.
“Creating a plan, implementing recommended procedures and practicing them with employees are the best ways companies can ready their workforce for the stress and panic of an attack. Tools like the AMS AlertFind assessment provide a framework that can help businesses increase their employees’ chance of survival during an active shooter event.”
For instance, the framework includes tips on how to control your entrances and identify interior shelters, as well as implement physical improvements to office spaces. It also explains why it is so critical to adopt a notification system and have an active shooter preparedness plan and trainings in place, so employees know what to do if the worst happens.
I encourage anyone interested in learning more to check out our many useful active shooter preparedness resources at https://alertfind.com/activeshooter/.
Recently, Aurea's own Katherine Evans chatted with an editor over at HostingAdvice.com, who wrote an in-depth feature article about trends in enterprise collaboration and the benefits of Jive's solution in particular. He explained today's increasingly siloed and dispersed work environments, and how Jive's interactive intranet can cure the resulting challenge of corporate amnesia for better employee engagement and productivity.
Many of the points covered in this piece are things we hear from our customers all the time about growing challenges with their modern work environments: application overload, geographical dispersion and the loss of corporate memory. Katherine shared some of the best practices we've observed, such as using collaboration to drive knowledge and expertise discovery, reduce employee onboarding time, and provide a gateway to a company's most important assets -- its knowledge and people.
She also offered up some insight into our future direction for Jive:
"We’re leveraging AI and natural language processing to intelligently connect workers with the right people, content, and knowledge,” Katherine said. “Right now, we’re building a tool called a work graph that tracks all of the content with which users interact, then surfaces that information when the relative criteria is searched. As we improve our solutions, our customers will see their time savings increase exponentially.”
In addition, she gave a nice shout out to all of the great collaboration amongst all of you right here in AureaWorks:
"We’ve used that portal to gather a large group of community managers who come together and share information,” Katherine said. “They discuss best practices and help us understand how our customers are using our solutions. If we were only talking to one customer at a time, we might learn one or two things. But when we talk to a group of customers gathered together, we learn a lot very quickly."
Check out the full article for more great insights: https://www.hostingadvice.com/blog/jive-software-delivers-comprehensive-collaboration-solutions/.
From HR to the C-suite, people at every level of today’s organizations are discussing the digital workplace: what it is, how it impacts the employee experience, and perhaps more importantly, how to create a successful one. But defining “digital workplace” isn’t as easy as it sounds.
What is a digital workplace?
Deloitte calls it “the natural evolution of the workplace” – not exactly the most descriptive definition. CMSWire says it’s the “virtual equivalent to the physical workplace” – not much better. Even the Digital Workplace Group itself offers up eight definitions of digital workplace and encourages readers to choose their favorite.
Our favorite definition in the wild comes from CIO.com: The digital workplace is “a business strategy aimed at boosting employee engagement and agility through consumerization of the work environment.” They go on to explain that “Your digital workplace should help individuals and teams work more productively without compromising operations… [and] bring that same simplicity and intuitiveness to employees when they’re doing their mission-critical work.”
Employee engagement. Agility. Productivity. Intuitiveness. These are ideas after our own hearts here at Jive. However, we often speak of the digital workplace in even simpler terms. To us, at its core, the digital workplace is an ecosystem of people and knowledge.
The growth of the digital workplace
The digital workplace, like most things digital, began in the 1990s. Work was still largely tied to a physical location, but began to more strongly rely on technology. Imagine four people, sitting in a conference room, perhaps on the phone, typing and saving the meeting minutes onto a local computer that lived at the office (and still printing out paper copies).
The 2000s saw a more dramatic shift. Now work included email, chat, text messages, and remote servers. Connected by technology, employees started working from home. The workplace shifted from centralized and physical to dispersed and remote relatively quickly.
These days, we’re firmly in the middle of the digital revolution. There is an app for everything, dozens of communication channels, all of it in the cloud. The average enterprise ecosystem includes 329 apps, with employees context-shifting between apps every 2-3 minutes. Each of these apps is designed to improve the productivity of a single task, and often, they succeed. The challenge arises, however, when the entire ecosystem attempts to work together.
Without a solid strategy behind your digital workplace, it’s easy to fall into application overload. It becomes increasingly difficult to find people and knowledge and the employee experience suffers. Employees ask things like:
· What if I need to find an expert? I can’t just walk into the office and ask.
· How can I manage all these communication channels? Slack, Skype, email, phone, text… it’s impossible to keep track of it all.
· How do I know where to look for information – and when I find it, how can I easily get back to it without digging through all the apps again?
· What happens when my co-workers leave? It feels like all their knowledge walks out the door with them.
These digital workplace challenges won’t go away on their own. And the impact is significant. McKinsey and IDC estimate that almost 50% of the average knowledge worker’s time is spent searching for information and managing communications. A recent survey found that corporate memory loss – the loss of accumulated corporate knowledge – costs companies an estimated $430,000 per departing employee on top of the “usual recruitment replacement costs.”
To combat these issues, organizations need a digital workplace powered by a people and knowledge hub: the center of the ecosystem that acts as a corporate brain across multiple endpoints. Interactions and relationships within the ecosystem will drive the identification of knowledge needed by the user, which will become available proactively. However the organization evolves, whatever hot new apps comes in, it still works because you have one gateway to power collaboration.
3 must-haves for a successful digital workplace
So how do you get there? The right tool, for starters, but of course that can be different for different organizations. Whatever technology you choose, your digital workplace strategy should be built on three core pillars.
· Cloud. Your digital workplace must be powered by a cloud-based solution. Cloud-based technology is faster, more scalable, more efficient, and typically more cost effective. Innovation happens in the cloud, and the digital workplace must be a constantly evolving, innovative space.
· Mobile. There is no digital workplace without mobility. But that doesn’t just mean a smartphone app; your digital workplace solution should connect your employees easily and effectively no matter where they are. It should create a seamless employee experience across all channels with zero friction between and among them.
· Data. The digital workplace is powered by data. From the emerging capabilities of artificial intelligence (AI) and machine learning to semantic search and beyond, your digital workplace hub should use data from the entire ecosystem to help people work smarter, faster, and more productively, and ultimately, transform employee engagement.
This is the heart and soul of what we do at Jive, and we’re passionate about leading the way to a better digital workplace. Learn more about how Jive empowers the digital workplace.
From Paperwork Piles to Customer Data at their Fingertips: How Aurea CRM Catapulted Pluradent into the Digital Age
Pluradent is a group of companies that provides services and products for dentists and dental technicians. With over 1,300 employees, 35 subsidiaries across europe and revenues over 300 million Euros, the company is one of the largest retailers in the European healthcare market. Pluradent offers not only dental products, but also logistics, professional training and conference services, as well as consulting on accounting, quality management and more.
With so many lines of business, Pluradent’s IT team is focused on implementing easy-to-use, robust tools to support employees. Since 2000, the company’s sales department has used Aurea CRM to help manage and improve client relationships. Today, half of the company leverages our software for everything surrounding customer interactions, with around 200 super users who rely on the Aurea CRM mobile experience every day. The software tracks all the information they need about customers, generates consultation reports and visualizes key sales workflows around the clock.
We recently had the chance to speak with Roland Gell, CRM system architect and long-term employee at Pluradent, about his company’s nearly twenty years on Aurea CRM and what he finds most remarkable about the solution.
Copyright "Pluradent AG& Co KG
Aurea: If you had to sum up what Aurea CRM means to Pluradent in one sentence, what would you say?
Roland Gell: Aurea CRM is of fundamental importance for our success today. It keeps our sale representatives on top of their game, providing them with all of the indispensable facts and details they need about their customers, while delivering outstanding usability.
Aurea: Why did Pluradent initially choose Aurea CRM?
Roland Gell: Our search for a suitable CRM provider started in 1999 before I even joined Pluradent. Back then, the company had paper cards and written reports for everything, so sales reps were carrying around file folders to customer appointments. It took people much longer to gather information or answer customer inquiries because they always had to call the back office to get the details.
I was hired after the company selected what was then called update.CRM, because they wanted to ensure a smooth rollout and ongoing administration of the new tool. In those years, the focus was on capturing customer data and making it available at any time—something Aurea still provides today. The system did everything we needed at the time, and has improved quite a bit over the years.
Aurea: How did you drive adoption for Aurea CRM?
Roland Gell: It took some time for the company and our employees to understand the importance of a well-functioning CRM solution. When we first introduced Aurea CRM, some people were a bit suspicious and reluctant to change their workflows. The biggest challenge was to convince especially older co-workers of the benefits of the system, as they were afraid of being too transparent or doing something wrong.
We offered helpful trainings and, once we got our top management on board, many others followed. The executives led by example, so the employees quickly learned to use the software and started enjoying the advantages of having all our customer data in one place. Now they work with Aurea CRM every day and can hardly imagine life without it. These are great accomplishments, given that the dental industry and dealers in Germany are pretty “old school.”
Aurea: What do Pluradent’s sales reps like best about the solution?
Roland Gell: Aurea CRM really changed their daily work. Today our sales representatives have customer information at their fingertips and can gather details about offers, complaints or pricing before (or even during) a customer meeting. Afterwards they can easily share a recap, so that everybody in the company has insight into what’s been discussed.
The modern and intuitive interface of Aurea CRM is easy to understand, and our sales representatives work with it naturally from any place at any time. Now, they can generate all necessary reports and documents without paper, and knowledge becomes immediately accessible to their colleagues. Our reps especially love the mobile app that lets them work on the go and switch seamlessly back and forth from the desktop version. In the words of one of our oldest employees, who has been with Pluradent for more than 40 years: “If I had Aurea CRM 25 years ago, my job would have been so much easier all the way through.”
Aurea: What are your future plans for digital transformation?
Roland Gell: Pluradent definitely wants to become more digital and use state-of-the-art technology. That is on the top of our priority list for the coming months and years. For Aurea CRM, we are also planning a roll-out across company borders. Our logistics division will be the next adopter of the technology in order to streamline complaint management and make their work easier. With this step, we will probably increase usage by 20%, and I am sure many more groups will follow as soon as they have seen the benefits.
Today, customer expectations are continuously growing, demanding exceptional quality and service. The key to delivering such an experience starts with having an engaged and connected workforce. In fact, a recent survey from Gallup found that companies with high employee engagement had 10 percent higher customer ratings than those with low engagement.
In an effort to improve engagement levels, many companies look to deploy an interactive intranet like Jive to allow employees to easily connect, collaborate and locate information. While its objective is to increase productivity and satisfaction levels, it’s important to realize this doesn’t happen right away. In a recent CMSWire article, I discuss what it takes to have a successful intranet that fosters collaboration and why you need to look at each phase of your intranet’s life to ensure it maps back to your desired business outcomes.
Collaborative and connected environments result in happier, more engaged employees, which results in better customer experience. By deploying a hub where connecting with information and one another is easily done, employees, customers and the business can all reap the returns.
I’d love to learn more about your best practices and experiences with employee engagement. Please share any thoughts or insights in the comments below.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
~ John Quincy Adams
Last month we gave a long overdue shout out to Helen Chen for her incredible contribution to AureaWorks and other customers in Shout Out to the Incredible AureaWorks Community Member, Helen Chen! It would be a miss on our part not to express our appreciation for someone else that we think deserves recognition for her passion and dedication to helping people work better together. I'm sure you've seen her around the AureaWorks community leading testing groups, offering advice and helping out fellow community members on a daily basis.
We want to give a huge shout out to Tracy Maurer!
|Tracy Maurer (second from left) pours her passion into everything she does both in and out of the office. She's like the mailman of running – nothing but thunderstorms or tornados stop her.|
One of the many things that really stands out to us about Tracy is her profound passion for not only her work, but making sure her own customers are well-taken care of and informed. We also appreciate her willingness to share her extensive knowledge about Jive and AureaWorks to assist other AureaWorks community members, whether it's answering questions, pointing to documentation or informing them of changes.
I talked about how collaboration is not possible without people in my blog about Helen, but I also think an important aspect of collaboration is leadership. You need someone to give direction and to spearhead initiatives to help get things moving. Tracy has gone above and beyond to step up as a leader in the AureaWorks community. As an example, she not only dove into testing for the upcoming release, but she invited other AureaWorks community members to follow her lead making sure to thoroughly test various Jive functionality.
Another leadership quality that we admire in Tracy is being willing to point out when things are amiss – taking the time to say "hey, this isn't right" and then working with us to correct the issue. I've personally seen her working through issues over the weekend to make sure the impact on her customers is mitigated. That kind of care and commitment is something we appreciate about Tracy and why she is such an asset to the AureaWorks community and all of its members.
Thank you for everything you do, Tracy! You definitely inspire us to do more and become more. Thank you for being a leader and pillar to the AureaWorks community.
~ Sarah O'Meara and the AureaWorks Community Management Team
P.S. As a little thank you, we are awarding you with a special AureaWorks badge and 1,000 points.
There’s a good reason that so many businesses are moving to cloud-based email services like Gmail and Microsoft Office 365. These are familiar vendors with a promise of exceptional performance and ease of use with seemingly zero trade-offs. Unlike the headache of managing on-premises email systems, cloud vendors take care of hardware, upgrades, availability and more. Your company’s email “just works,” and all you have to do is pay the bill every month. Right?
Unfortunately, it’s not that simple. Despite the hype, cloud-based email is far from perfect because it can introduce significant vulnerabilities and risk into your organization. While convenient, cloud-based email may not meet all of the needs of your business as it adapts and grows. We’re not suggesting that customers change their strategy in favor of on-premise, but we do encourage them to make sure they fully understand both the pros and the cons.
Bill Gates famously said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.” Wise words, but how can you take action without understanding exactly what change will occur?
Gartner attempts to answer that question in its recent report, How We Will Work in 2028*. We believe this is an excellent read for anyone in the modern workplace, from CIOs to freelancers, the report covers the evolution of both people and technology, and explores how the two will work together in the near future.
The rise of “We Working. "Gartner defines “We Working” as “a work philosophy that depends on ensembles of autonomous and high-performing teams fulfilling crucial outcomes.” This is a theme near and dear to us at Jive and something we work hard to enable. In practice, it looks like more non-routine work, where people are constantly adapting and improvising, forming ad hoc teams to solve specific problems and then regrouping to tackle new challenges. Gartner’s report illuminates these ideas, exploring how we will get there and what it will mean for traditional management structures.
The importance of ongoing learning. It has always been important to stay up-to-date with changes to your industry, but the demand for continuous and agile upskilling will skyrocket. Gartner emphasizes the growing rise in non-routine cognitive work, which will put new pressure on employees and organizations as we shift from traditional education models to constant, organic knowledge-sharing and learning. The report also offers three concrete recommendations for CIOs to improve and foster this required digital dexterity.
The blurring of boundaries. No surprise here: we’ve all witnessed the shift to the remote workplace. The allure of freelancing and the gig economy will intensify, according to Gartner. We believe this is due to boundaries breaking down and teams and technology become more fluid. As the system matures, new challenges (notably security) and solutions will kick in, requiring more of the recommendations provided in the report. Gartner specifically calls out the importance of “continuity and organizational knowledge” for critical roles and how “Strategically minded CIOs will play a key role in using technology and information to build a hybrid workplace - physical and virtual - that embraces work styles of all people.”
The revolution of smart machines. AI, machine learning and the like will move from hype to reality. We feel this report does a particularly good job of articulating
what that will look like and how it will impact people across industries and roles, even speculating that “By 2028, departments of ‘robot resources’ will begin to rival ‘human resources’”. Thankfully no hysteria about robots taking our jobs here, though – just a thoughtful analysis of how humans, robots, and AI will work together, with machine intelligence complementing human power versus replacing it.
The final point in How We Will Work in 2028 is perhaps the most compelling: that in spite of (or maybe because of) advanced technology and greater flexibility, we will work for purpose and passion, not just money, but that that passion and drive will introduce a dark side to work-life balance. Their analysis here is very interesting and worth the read for leaders who must navigate these new waters and employees who are learning to navigate them.
Download the full report to read Gartner’s complete analysis on how we will work in ten years, including their six assumptions and CIO recommendations for each. Get your copy.
*Gartner How We Will Work in 2028, De’Onn Griffin, Mark Coleman, 27 February 2018.
“Alone we can do so little; together we can do so much.”
~ Helen Keller
AureaWorks provides a platform for collaboration, but there is no collaboration without people. This is a place for you – Aurea customers – not only to get updates on your products, but also to share your best practices, ask questions of other community members, and inspire ideas to make the most out of your Aurea product(s). You know the saying that two heads are better than one? What about the knowledge and experience of over a thousand heads put together? That's what AureaWorks does, thanks to all of its participating community members.
While we have so many amazing and helpful individuals here in the community, all of us at Aurea wanted to take this time to give a special shout out to one person in particular that has stood out in the AureaWorks community, going above and beyond in helping out her fellow community members – Helen Chen from Carbon Black!
Helen hanging out with a dragon at JiveWorld
You've probably seen Helen around the community and seen firsthand the impact she's made in AureaWorks over the past several months answering questions, offering advice, and even planning and hosting the Jive Boston User Group along with Stephanie Field. We want to thank her for her contribution to the collaboration happening in AureaWorks on a daily basis. There have been so many times I've logged into AureaWorks prepared to answer questions only to realize that Helen already beat me to it! It's absolutely incredible to see people like Helen offering a helping hand to someone who is new or experimenting with a new idea. This is truly what collaboration is all about.
The past several months we have been so grateful to Helen for her proactive stance on answering questions and helping out other AureaWorks members when she can. We also want to acknowledge the time she has taken out of her day to help out in AureaWorks and with the Jive Boston User Groups.
I hope you all join us in thanking Helen for being an impactful presence in the community and for all the work she has done for her peers.
Thank you for being a part of the AureaWorks community, the Jive family, and always being willing to help out people in need, Helen!
~ Sarah O'Meara and the AureaWorks Community Management Team
P.S. As a little thank you, we are awarding you with a special AureaWorks badge and 1,000 points.
Chat apps are everywhere in the enterprise, and rightfully so. Email is inefficient, nobody (unfortunately) answers the phone anymore, and teams are looking for ways to get work done faster. Real-time messaging apps provide exactly that: a place for employees to gather quickly, seek expertise and stay connected across dozens of departments, offices and countries.
But chat should only be one part of a company’s larger real-time collaboration strategy. While chat can bring big benefits, it too often results in fragmented conversations that don’t actually help your business become more efficient on a whole.
Check out these pitfalls and recommendations in my latest piece for cmswire to ensure chat plays the optimal role in your company's digital workplace.