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Blogs: Jive Talks

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PeopleContentPlaces


Here at Jive, we pride ourselves on using our own product internally. Customers are always curious, "How does Jive do that?!" Jivers use the 3 Pillars of Jive - People, Places and Content - and we get work done each and every day. While Jive is built for getting work done, and we most certainly do that, we also have a very open and engaging culture - here are just a few of the many ways Jivers use Jive internally.

 

People

 

 


We have locations and Jivers not just all over the US, but all over the world! They follow and keep up with their colleagues and find people they are looking for, and do it fast. Each Jiver has their own profile with information about their department, an Org Chart, where they sit, contact information and a bio.


While all of these features are fantastic in keeping us informed and productive, they're also what bridges the location gap between offices. Jivers are able to meet and connect with each other in all of our locations, building relationships with one another by collaborating and joining groups based on common interests. "Sit in our Palo Alto office and are an avid cook? So is one of our Jivers in Boulder!" It's Jive's chatting around the water cooler to the next level.

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Content


 


Screen Shot 2014-03-28 at 4.13.26 PM.pngWe're constantly creating, discussing, uploading, gathering information and ultimately saving time and getting work done.  We are blogging about strategy, and updating our fellow Jivers about what's going on within the organization. We're sharing our wins with clever status updates. We're collaborating on documents to share with our customers, partners and fellow Jivers.


Jivers are also using our fabulous integrations and bring in content from all sorts of integrated systems.  One example is the way we use our products hand in hand with other systems to seamlessly manage accounts. From the pre-sales stage of the sales cycle all the way through close, support, and management - we pull in data from multiple systems and streams to create a universal hub for account information. Our teams  handle content created using Jive and access  content pulled from other systems like Salesforce, Jira, OpenAir, and others to manage our information in a single place. This makes it easy for new people to ramp up quickly, and for current Jivers to get a hold of what they need to fast.


Jive has a  beer-loving culture, and we use our product to create and collaborate on all sorts of content relating to beer! We take polls and have discussions to decide which kegs will be featured in each office, and we do it all in places about Jivers sharing the best of the brew and their location.


Places



Each place within Jive is a living thing - we use formal areas to collaborate and post content around office locations or business units, and less formal groups for focused interest and discussions like beer, biking, backpacking, and new hires.


A place can be a Group with uploaded information, documents, and discussions or a Project where you can set a goal and track the progress! One way we use this internally is to give our new hires all the information they may need to get introduced and ramped in the company. Instead of overwhelming new Jivers with information from a fire hose, we have a group where they can find all of the information, content and answers to any questions a new hire might have. We're making sure they have all of their new hire paperwork complete and initial questions are answered with a new hire orientation, but that orientation is structured around Jive.  New Hires follow this Place to have access even after the orientation to access all the materials and answers they may need to have a super successful start.


Places aren't just for finding information to get your job done, they're also about connecting with fellow Jivers on a topic they're passionate outside of work.  Jive Hikes and Camps is an excellent place to post a blog and share stories about recent hikes you've taken, upload your photos from your awesome camping trip, start a discussion and ask for suggestions for the best places to take a weekend backpacking trip!

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In short- we use Jive in many ways, and we are constantly iterating on the design and structure of how we use Jive. Matching the culture of the company, the product is used very openly, and information flows fairly freely across groups in the organization. This allows Jivers to work without barriers and innovate, collaborate, and continue to improve Jive, and how we serve our customers.


Have any questions? I'd love to answer them in the comments below!


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HealthSparq, a wholly owned and incubated healthcare start-up within Cambia Health Solutions, has created a wellness community using Jive. HealthSparq's mission is to help people make smarter healthcare choices.

 

HealthSparq believes the best forms of information and support come from peer to peer and expert to peer interactions. Yet, people don't always know how or where to find help and support when dealing with health and wellness issues, not to mention gaining access to this help and support can be hard if you’re not already in a doctor’s office or medical center.

Jive gives HealthSparq the ability to overcome these obstacles and humanize the healthcare experience by connecting people to each other and people to experts online. The value HealthSparq brings to their partner health plan members is a warm and open community that offers education, knowledge, support, and expert resources.

 

Healthcare is challenging, and leveraging Jive, HealthSparq is able to welcome people into these facets of their community with open arms.  For HealthSparq, it is about improving knowledge about healthcare (or what HealthSparq calls Healthcare IQ) and increasing brand satisfaction. Achieving these objectives relies on building an engaged, secure, and collaborative virtual environment encompassing patients, peers, and experts. Employers using the platform can help their employees to better understand and navigate healthcare, helping lower the number of calls to customer service or benefits advisors, and creating a hub for centralized information around any health care topics of interest to members and employees.

 

HealthSparq's online community is monitored by 7 moderators, 6 experts (such as nurse practitioners), a dedicated community manager, and a product owner. This structure allows questions and discussions to be answered in real time by subject matter experts. It is truly all about the people, engagement, and dedicated resources that provides true satisfaction: getting people involved in the community and collaborating on their healthcare issues. There is an emphasis of partnership with HealthSparq’s health plan partners, rather than a "sell it and forget it" mentality. These concepts lead to better health outcomes and enhanced collaboration throughout the care process.

 

Healthcare can be overwhelming. HealthSparq's health and wellness community connects people to their health outcomes. Using Jive, HealthSparq has built a network that helps people better understand their treatment options, enables people to get one on one support with certified experts, and enables true patient engagement with their peers. It gives people the advice that is specific their to lives. People become less overwhelmed with dozens of sources of information with one central place to improve their health. Their wellness community ties directly into the mission of humanizing healthcare. Soliciting engagement at every step connects people to the community while rewarding engagement with content. Jive gives Healthsparq the tools to make healthcare a human experience.

 

Healthcare

GoDaddy Makes 5000+ Employees Feel Like a Small Team

 

We all know there's no question that Jive can play an integral role when it comes to employee culture. Granted, we still go back and forth when we ask ourselves the quintessential, "chicken or the egg" question for community managers: What comes first, the culture or Jive? One of my favorite JiveWorld16 sessions honed in on this question.

 

And the answer? It depends on who you ask. More on that here: What Comes First? Culture or Jive? (Employee Engagement and Communications Track)

 

For GoDaddy, it seems they had already established a sense of closeness and transparency that was easy to maintain back in their start-up days. But they were rapidly growing, on a global scale, and they wanted to maintain that spirit of a small team. So how do you make a company of 5000+ employees feel like a small team?  In anticipation of this challenge, they turned to Jive.

 

 

A Mosh Pit of Ideas

 

It's often hard for us to describe what Jive is to our company's and the role it plays in our companies' culture. As such, I've heard some really creative metaphors for Jive but GoDaddy provides the most fun one I've heard in a while: "Jive is a mosh pit the of ideas in our organization."

 

So here's a challenge to my fellow community managers: what metaphor do you use when you describe your Jive community?

Let's see how we creative we can get and give GoDaddy a run for its money.

Today's Tip: Collaborating on a blog post

 

What You Need

  • Jive version: current cloud version

 

Step One:

Create a document in a place (group or space) where all collaborators (including the person who will be publishing the blog) have access to the content.

 

Step Two:

Create engaging content in the document.

 

Step Three:

Once the document has engaging content and is ready to be published as a blog, blog author should:

  • Go to the document
  • Select Actions
  • Select Create a Copy
  • Select Blog as the content type

 

Ready to go?

Publish it!

 

Do you have other suggestions on how to effectively collaborate on a blog post? Share in the comments below.

 

 

 

 

Other blogs in this series:

Jive Tips & Tricks: Simple & Purposeful Places

The clock is ticking and we are in the final countdown to the submission deadline for the JiveWorld16 Digital Transformation Awards. I’ve personally submitted to the awards twice in the past, and while I’ve been selected as a finalist, I’ve never won. But despite the slight sting of missing the limelight of the winner’s circle, I wouldn’t hesitate to participate again and again and again. Why? Because regardless of who’s selected as winners and losers, it’s always win/win.

 

Why should you submit?

Aside from the potential accolades you’d receive if you win (and there are plenty), there’s actually a much greater value proposition to participating, in my mind. This is your opportunity to look back and reflect on the social transformation you have personally ushered your business though. Having a documented story not only serves as a submission to this awards contest, it also becomes hard evidence, a case study, to share internally with your leadership team or share externally with peers and communities of practice. This asset will help articulate and prove the value of your community.

 

But sitting down and reflecting back on your life as a community manager can easily get overwhelming with details. So, here are some tips on how to simply pull together a compelling story:

 

Define your challenge statement (Think: Point A to Point B)

Look back at the past year and how you spent your time as a community manager. What initiatives did you focus on, and more importantly, why? Answering the latter question will help you develop your story into a “cause and effect,” “before and after,” or “Point A to Point B” solution. Some examples might include:

    1. We wanted to increase employee satisfaction and productivity
    2. We set out to increase engagement with our prospects and customers
    3. We needed to improve our customer support experience

How did you get from Point A to Point B?

Now that you’ve established your challenge statement, how did you go about solving it? Sure, key Jive product features might have played a large role in this (and be sure to embellish these if you want to catch the eye of the judges). But we all know, as community managers, that they are other keys to success. Things like navigating through political landmines, gaining consensus across key business units, uncovering user mindsets and personas, influencing user behaviors, and driving user engagement all play a critical role in successful communities. The better you can articulate this part, the more strategic experience you can prove.

Results

Results can sometimes be the trickiest part. You’ve busted your hump for the last year so what do you have to show for it? Hopefully you have performance dashboards to look back on and compare quantitative results. But sometimes, the qualitative, anecdotal feedback gives us the most satisfaction. These results are the most important part of documenting your story, because it demonstrates the actual proof of why you love your job, and why your business should continue to invest in your programs in the future.

Some examples of results might include:

    1. Adoption of our new Jive instance was overwhelming with employees. Employee satisfaction results increased YoY.
    2. Our community blog was selected as one of the best industry blogs of the year. And traffic from our community to our gated assets increased xx%.
    3. Today, more than xx% of questions asked on our community have correct answers. And of those answers, more than half were provided by the community!

 

Walking through these three steps will not only make you a shoe in for the Jive Awards, but more importantly, it will provide you with a tangible story to feel proud of. And not to get too mushy, but that’s the bigger WIN in my mind. Share your story with your leadership team, share it with your peers, and share it out in the world for other people to admire and learn from.

 

  Click here for more information about the JiveWorld16 Digital Transformation Awards and instructions on how to submit. You’ll need to include some screenshots of your community too. But be quick about it! The deadline is February 5, 2016.

Happy New Year Jive Community!

 

There are so many neat things you are able to do in the Cloud version of Jive and I love that these features are making my enterprise community management job at Jive so much more simple, engaging and fun.  With Tiles & Pages and introduction of Call To Action Banner Tile in 2015, we are now able to create simple, beautiful and purposeful mobile friendly places within minutes.  Does your place need a face lift?  Check out my video blog for some new ideas.

 

 

Tip: Simple & Purposeful Places

 

 

 

 

 

 

 

 

Applicable for:

  • Jive version: Cloud
  • Community Managers, place owners/administrators with space admin or group ownership rights

 

Thanks for tuning in, until next time!

Time for some self-reflection on a day to "treat yo'self"

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Let’s face it. Being a stellar community manager is sometimes taken for granted. On the surface, you’ve got an active, engaged community, free of spam, full of answers, and running on a steady stream of peer-to-peer participation. Behind the scenes, you are moderating new members, punting questions to subject matter experts, tracking engagement metrics, pitching to leadership, and constantly playing match-maker between people, places, and content.

 

I’m not sure about you, but I rarely had people lined up to pat me on the back for keeping the pulse of healthy community at a strong, steady pace.

 

So on this Community Manager Appreciation Day, perhaps it’s time for us to call a timeout, take a healthy dose of self-reflection, and remember why we got into this career path in the first place. We asked some of our favorite community managers and here’s what they had to say:

 

Dina Vekaria (@dinavekaria) from Pearson reminds us:

“Being a community manager gives me a sense of belonging. Our community is more than just blogs, ideas, polls and documents. I see people. Generous, smart, hard working people helping each other in new ways so they can do their best and be their best. Being a part of that, is really something special.”

 

Jessica De La Torre  (@JessDLT) from BlueGreen Vacations brings to mind:

"For me, the best aspect of being a community manager is bringing people together. Jive truly helps to humanize our team members from across the country and we all work better together because of it."

 

Rachel Duran (@TheRachelDuran) from CA Technologies admits:

"I'm passionate about empowering every employee in the organization to share, create, and lead through online community interactions. Enterprise Social Networks are where culture evolves into community."

 

Keeley Sorokti (@sorokti) from MapR Technologies shares that:

"I enjoy creating spaces that facilitate serendipity. When people unexpectedly 'bump' into each other in an online community I know that we've built something of value. They log in with one purpose in mind and then see something else that catches their eye and end up collaborating around a shared topic of interest. It's even better when this leads to problem solving, new insights and an expanded network!"

 

So I want to know: what affirmation keeps you going? Why is it great to be a community manager?

Let’s pile on the positive vibes and be sure to thank ourselves.

 

Because after all, it’s Community Manager Appreciation Day. How you gonna treat yo'self today?

 

Treat yo'self to a Starbuck by answering Adam Mertz's call for participation in this festive day, see: 2016 CMAD Love to Jive Community Managers

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Bonus item:

Perhaps you are appreciated but are you getting paid enough? Download the Community Manager Salary Survey from 2014. It's an oldie but goodie that should empower you to treat yo'self.

It's been a long time coming (over a year), yet we finally found the perfect time to chat with Andrew Mishalove! From launching his second Jive community, to flying all over the world presenting at conferences, to working from his "office" at 39,000 feet, I was happy to get 45 minutes on the phone with Andrew to learn more about his workstyle and his exciting new gig.

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Leigh: Where do you work?

Andrew: I work at CallMiner as Director of Enterprise Social Business.

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Leigh: How would you describe your current role?

Andrew: Our initiative is strategic as far as where CallMiner is taking the business. Currently our community is in Phase 1, but we've planned three unique Phases. Phase 1 is about creating a thought leadership industry news and best practices space and a place for peer-to-peer networking of our customers.

 

My role involves the strategy behind the initial launch and ongoing strategy work in terms of the evolution of the platform so we're always bringing value to our customers and prospects. My role is very strategic and very operational at the same time because I'm once again working with a lean team and limited resources. I'm working with internal stakeholders and execs, aligning with sales, marketing and product teams as well as managing our vendor partnerships. I'm also on-boarding content creators, vendors and partners that will help us put together case studies and whitepapers available to the folks coming to our community. Finally, I'm closely aligning with customer advocates who can help champion the community so other users gain value from the experience.

 

So I would say there's not an area of the Jive community that I'm not going to touch at a detailed level. I'm living and breathing Jive, all day, every day.

 

Leigh: So how do you use Jive at CallMiner?

Andrew: On December 7th we launched our external community called EngagementOptimization.com. The initial use case was to create a peer-to-peer user networking community, which is specific to CallMiner customers, focusing on product specific collaboration and sharing best practices.

 

There's a more open area of the community that holds industry news and best practices. This is more thought leadership content that has everything from videos to webinars, blogs, whitepapers, case studies and infographics. We're leveraging Jive technology to build community around the customer engagement space. It's really to associate CallMiner with thought leadership and to provide folks with a resource in the business, and leverage the best practices section of the site to intrigue prospects into becoming customers.

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Leigh: Since this is your second Jive community launch, what did you learn from the last one to make this one more successful? What were you the most happy about with this launch?

Andrew:

  1. Content planning is absolutely essential. I've been to tons of conferences and I keep hearing 'content is king'. It's absolutely true. Without robust content, you can create a beautiful site, but if there's nothing to draw users there and back, all that technology goes to waste. For my first launch we didn't have a great communication strategy for launch, nor an on-going content development strategy.  We eventually got this going and overall the community was highly successful, but it took longer than I had hoped.
  2. The CallMiner community strategy development was very condensed, but we put a lot of time and effort into the strategy. I started on October 5, I had two international conferences (Berlin & London) in between my first day and the community launch on December 7. We wanted to have a great design. We wanted to provide an easy transition for customers that were on a former platform to the new Jive platform. We wanted to have a great content strategy, so now we're working on a strong editorial calendar.
  3. Really good launch communications is essential. We have a great marketing team that is supporting us with great content, newsletters, etc.

 

I'm mostly happy because it was flawlessly executed; not one issue! I've received nothing by accolades and kudos from our users and internal stakeholders. Because of the success of the launch, I'm getting flooded with ideas (internal and external) for the community, and we're getting strong executive sponsorship. Our internal teams feel like it's a good value prop for prospects, and they're excited that the new customer base will have lots more functionality and they can find the intelligence they need much faster to make them more effective.

 

Leigh: Are you attending JiveWorld16? If so, what are you looking forward to the most?

Andrew: Definitely. I've been to the last 3 JiveWorlds, and I was focused on internal use cases at that time. I'll switch gears and network with external community leaders this time. I'm really excited about it, as it presents a whole new set of challenges. It expands my knowledge base of the Jive products and about building communities in general.

 

I'm also excited about getting back on stage; I'll be telling my new story about how Jive is helping to change our business. The community is already having a huge impact on the customer engagement space and in particular how CallMiner is able to communicate with customers and reach out to prospects.

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Leigh: Are you familiar with the Jive WorkTypes? If so, what was your WorkType?

Andrew: Yes. It was very much on point, but I feel like I fall into a lot of these. The one that stands out above all is the Energizer. I draw my energy from the work I do and from the impact it has on my organization. I then share that passion with others and like to movitate them like Jordy from wolfofwallstreet

 

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Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?

Andrew: PC's don't come near my home. Mac til the end. iPhones. Apple TV. Mac mini. MacBook, MacBook Pro, iMac.

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Leigh: Tell us how you use your mobile device?

Andrew: Mainly it enables me to work anywhere anytime: email, calendar, chat, social. I'm able to keep my ear to the ground in my work and personal life or just for fun. It's all about being productive personally and professionally. Apps that are currently open: messages, mail, phone, calendar, Google, Google Maps, NFL fantasy football, Uber, Facebook, Skype, Skype for Business, Jive, Twitter, American Airlines, FlightAware, GoToMeeting.

 

Leigh: Besides Jive, what apps/software/tools can't you live without?

Andrew: On my phone: Google hangouts. Twitter. LinkedIn. On my computer: Chrome, mail, Excel, Skype, GoToMeeting, BlueJeans, Password Manager, Google Drive.

 

Leigh: Do you have a favorite non-computer gadget?

Andrew: My cars. I choose to invest some of my money in exotic automobiles; I have two rare exotic cars. Every week I take them out on a drive to keep them running.

I also used to be a DJ - so I have two Technic 1200 Turntables. It's classic DJ equipment. I'm definitely an audiophile; I love my sound equipment.

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Leigh: What you surround yourself with is important, what's your work space like?

Andrew: I'm very clean and organized. OCD. There's nothing extraneous on my desk. You can take a ruler and measure the distance between everything uniformly.

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For this role I'd say I'm 50% at my home office in Miami, and 50% remote (ie: conferences, in office, on a plane, hotel rooms, coffee shop, at parents).

 

Leigh: What do you listen to while you work?

Andrew: White Noise. Silence.

 

Leigh: How do you balance work and life?

Andrew: I don't do this very well . I will take very few breaks throughout the day or week, which may not be the best technique. I do Yoga and meditation to stay grounded. I work late hours during the week to have flexibility on the weekends to do some personal and enjoyable things. It's nice to have the ability to work while I'm out and about. I try to continue working through the day - to accomplish all I can. I'll typically work on Friday night in order to enjoy some downtime on Saturday or Sunday.

 

My home also brings me a lot of peace and when I'm feeling overwhelmed, I will breathe and look out over my balcony:

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Leigh: What's your sleep routine like?

Andrew: I'll take in some TV, around 11pm when I'm starting to unwind. I'll go to bed around 1am, and I'm up around 7am-7:30am. Which doesn't satisfy my sleep need, but I've been living at this pace for the last 4-5 years. My adrenaline is pumping when I'm on work mode which allows me to function. When I'm on vacation I often crash and sleep a lot.

 

Leigh: Are you more of an introvert or an extrovert?

Andrew: It depends on the topic and activity. If I'm passionate about it I'm an extrovert.

 

Leigh: What's the best advice you've ever received (and from whom)?

Andrew: There are 3 that come to mind:

 

1)  From a fortune cookie:  "Success is getting up just one more time than you fall down."  I'm never afraid to take calculated risks and learn along the way as long as the lessons are manageable and are not doing damage to my cause. I'm constantly taking calculated risks and expanding my zone of comfort so I can grow and continue to be successful at the things that I do. I'm allergic to mediocrity.

 

2)  "The only impossible journey is the one you never begin." - Tony Robbins, a motivational speaker, personal finance instructor and self-help author.

 

3)  workingoutloud - John Stepper - "Sharing your knowledge in an observable narrative way so that it may help others.  You will also learn from those who are working in the same way, grow your network and build trust among your peers."

 

workingoutloud in real time with my friends from intreluk and @INTRA_NET_WORK in beautiful london

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Leigh: Any last minute thoughts?

Andrew: It's been an amazing experience working with the Jive technology, and it's opened up a lot of new doors for me. Moving from one Jive client to another means more challenges, and I look forward to continuing to grow and learn about what Jive to can do for everyone, for us internally and for our clients. I'm grateful to have the opportunity to work with Jive, to create bonding professional and personal relationships. It's been a great experience.

 

Shout out to Kenny Lum, my former Groupon co-worker and now Jiver and friendforlife!

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Kenny helped me create Skynet, Groupon's corporate ESB platform.  Another shout out to Skynet:

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To learn more about me, please connect with me on LinkedIn at http://www.linkedin.com/in/andrewmishalove and Twitter at https://twitter.com/andrewmishalove.

 

Leigh: Thank you very much, Andrew, for chatting with me about how you work. I really love your fortune cookie advice. It's something I need to remind myself of often.

 

Does anyone want to pick Andrew's brain about his new external community launch?

elisa.steele

Jive for the Holidays

Posted by elisa.steele Employee Dec 18, 2015

2015 is quickly coming to a close! Thank you to our customers who make our business so meaningful year round. From 150M content searches per month across Jive-n interactive intranets to 224M monthly activities across Jive-x communities, to 16B page views generated each year from our products, you've all brought Jive to new heights. That's why the biggest standout of this year at Jive has been you!

 

Favorite Moments

My favorite moments on the job are hearing about what Jive uniquely means to each of our customers. You have accomplished much by leveraging Jive, and we're grateful for the role we play in helping further your missions. Here are just a few highlights of 2015:

  • Organizations around the world are turning to Jive to help build amazing company culture. Cisco, Cristal Union, Deutsche Telekom, Devoteam, FICO, GoDaddy, Grant Thornton, Modern Times Group, Portland Trailblazers, Standard Chartered Bank, SunEdison and Wichita State University are just a sampling of companies leveraging Jive-n as their hub for digital transformation.
  • We’re proud to support the work of HeforShe, a UN initiative that promotes gender equality around the world. I want to extend a big thanks to the program sponsor, PwC, for their partnership and commitment to supporting this solidarity movement. Jive-x is being leveraged to create a global networking community that drives awareness, activation and participation in the HeforShe campaign. Organizations like Akamai, Conecteo, Ellucian, Lifesize and Pink Petro (just to name a few) have also built powerful new Jive-x communities to connect their customers, partners and other important audiences.
  • We've made great strides for Healthcare solutions this year. Innovative providers – like Aetna, Humana, Parkview Health, Spectrum Health, UnitedHealthGroup, The University of Texas MD Anderson Cancer Center and the U.S. Department of Veterans Affairs are all building interactive intranets to help thousands of physicians and employees better collaborate and share valuable medical knowledge that ultimately improves patient care.
  • Jive's cloud business is now growing rapidly. The majority of Jive's new customers are selecting cloud for their solution. And many of our larger customers like Aetna, Cisco, Cox Automotive, Pearson, Starwood and Thomson Reuters are taking advantage of our cloud offering at scale.

 

These examples are just the beginning when it comes to the amazing stories I’ve heard from our customers all year long - the list of new and established communities goes on and on.

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Product Innovation Driven By You!

I'm proud of how much of your feedback we've incorporated into our Jive-n and Jive-x releases, as well as our Jive 8 hosted offering in 2015. Your input came in through the Jive Community Ideas Space and meetings with our product teams. This input prompted great improvements to our news experience, mobile apps and much more. We also revamped how we deliver new features and communication around quarterly releases in direct response to your feedback. You'll continue to see plenty of customer-driven innovation from us in 2016, so keep pushing us to do even better and we'll keep listening.

 

I would also like to recognize all of our members who make the award-winning Jive Community such a great place for peer-to-peer support. I'm thrilled that we've just launched our brand-new Jive Customers space, and can't wait to see how it becomes your central communications hub for all things Jive. And a special shout out to our Jive Champions, Advocates and Executive Advisory Board who share their product input, implementation stories, answers to newcomer questions and general support for other members.

 

It’s inspiring to see all the wonderful ways your efforts are helping the world work better together. I'd love to hear any stories you want to share as comments on this blog.

 

I look forward to a great 2016 with all of you and I especially look forward to seeing many of you at JiveWorld in Las Vegas March 14-16! We have tons of surprises in store.

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#jiveon

Here at Jive, we have our own Jive-n Instance called Brewspace, where all Jivers collaborate daily. On the HR Team, on our main use cases of  Brewspace is to ramp up new employees globally. In the first 3 quarters of 2015 alone, we onboarded 251 new employees in 5 countries and 14 states. Not bad for a small but mighty HR team. Over the year, it became increasingly apparent that we had a great opportunity to streamline our company onboarding process and provide a clear source of official content. Through the process I learned four key things (along with lots of other nuggets of wisdom) that kept us on track and marching toward our goals.

 

1. List out goals before the process -

Our goal was to create an environment within Jive to help new employees find the resources, information and assistance they need to become engaged, connected and productive. At the end of the day, it doesn't matter how beautiful or well thought out the new hire space is if it doesn't meet the goals of the organization. We partnered with our Professional Services Practice Manager, Dorothy Toppercer, and our Community Manager, Kosheno Moore, who guided our HR implementation team through the process and identified the following goals:

  • Onboarding employees more quickly, so that they can be productive and provide value as quickly as possible;
    • Increase ease of access to information and increase HR efficiency by reducing the amount of time spent responding to queries or FAQs;
    • Increase Employees efficiency by sharing important documents, procedures and links with new employees;
  • Ensure new employees are well versed in the company strategy, goals and structure;
  • Integration and awareness into company culture; and
  • Simplifying the new employee experience (cleaning up the existing content and processes).

 

2. Break it down -

We have employees onboarding in several countries, each with their own unique requirements. Historically, we used a single new hire checklist for all employees and denoted which locations each task was applicable for. Through the process of preparing a detailed activity inventory (identifying each activity a new hire would be involved in) and breaking it down by location (country, in office vs. remote, etc.), we found that it made more sense to have separate checklists for the Americas, EMEA/APJ, and Israel. Beyond that, we were able to detail applicable information unique to the employee using that particular checklist. No longer were Israeli employees trying to decide if they need to provide an I-9 form, instead that item only showed up in the checklist for employees in the United States. Below is a sample of our Americas checklist. You'll see the large pink buttons at the top of the page allow the employee to make a copy of the checklist, customize it and save it for frequent use.

JC1.png

 

3. Keep it simple -

Once we built out our checklist, we developed "wrapper content" explaining each item on the list and provided a talk track to go with it. While we meet with new hires on their first day to talk through all the items, there are many details they can't just absorb all at once. These wrappers allow us to provide the correct information in our Jive-style: conversational, helpful and friendly. By marking the content as official, new hires can be positive they found the HR-sanctioned information that is up to date and accurate. This helps to help cut down on the amount of questions our HR representatives were answering on a weekly basis.  You'll also notice that we formated the content to provide a consistent visual that these are all a part of the same onboarding. Jive pictures up the fun factor and break up the large blocks of text.

JC2.JPG

 

4. - It's not just what we do, but how we do it -

Culture is critical to Jive's continued success. We talk about it openly and often. We knew when building out the new onboarding that it would be crucial for us to impart that on new Jivers and give them a way to practice this early on. One of the key pieces of being a Jiver is working in Brewspace (our version of Jive-n). We used the new checklist as an opportunity to get our Brewspace Onboarding program front and center, complete with all the reasons getting ramped on Brewspace is so important. By linking all our resources, including Brewspace Onboarding, into the checklist we ensure we are keeping employees in the product to do the training, learning and exploring. We also give them the opportunity to start DOING. They are encouraged to join a group, post a status, follow the executive team, write a "first week" blog introducing themselves to Jive, and more. All these activities let them put into action the things they are learning and  practice working out loud.

JC3.JPG

 

Two months post-launch, I am happy to report that we have accomplished our goal. We have a beautiful new group that, more importantly, has allowed us to create an environment within Jive to help new employees find the resources, information and assistance they need to become engaged, connected and productive. Check out the final product:

 

JC4.png

 

Now tell me this, what things do you do to onboard your employees quicker and more efficiently? Have you found anything critical to your success in ramping up new employees? Share your tips in the comments below.

I met Nikhil Nulkar many years ago at JiveWorld13. This was also the JiveWorld where he was mentioned on Mainstage as the attendee that traveled in from the farthest away! He was incredibly friendly, very encouraging and very into the gamification at the conference. It is always a pleasure to talk with Nikhil and I jump at any chance I get to do so. Enjoy getting to know how Nikhil Nulkar works:

 

Leigh: Where do you work?

Nikhil: I work in the Social Media & Workplace Reimagination team at Tata Consultancy Services (TCS). We bring in a combination of Social Interaction Design, Gamification & Human Cloud Analytics to re-imagine how organizations co-create with customers and how employees collaborate in a hyper connected workplace.

 

Leigh: How would you describe your current job?

Nikhil: I would like to call myself a Consultant. Keeping it simple and generic gives me the ability to work across a breadth of opportunities to help clients understand the changing workplace. In my role as a consultant, I strategize and guide customers to re-imagine their workplace providing them with advice to improve their internal & external collaboration ecosystems. Unlike my previous role, which was internally focused, here I get a chance to work daily with a new customer and a new challenge.

Nikhil with industry analysts.pngNikhil with Alan Lepofsky and Gil Yehuda at JiveWorld13

 

Leigh: Are you familiar with the Jive WorkTypes? If so, what was your WorkType?

Nikhil: Yes. I’m an Explorer and Planner.

 

Leigh: What was your favorite part of attending JiveWorld last year?

Nikhil: People. Meeting people, sharing experiences and building relationship with other customers, partners and Jivers is an enriching experience. It was my third JiveWorld and I always look forward to meeting old and new friends in person. IMHO there’s tremendous learning opportunity at JiveWorld, not only about Jive as a company or platform, but about the larger social business community network.

 

JiveWorld13 was a turning point in many ways, and I would like to point to my experience report from that year - a good time to reflect and know that we’ve come a long way.

JiveWorld13.png

This is where I first met Nikhil. Hasn't the Social Command Center come a long way?!

 

Leigh: So how do you use Jive at work (internal community, external community, etc.)?

Nikhil: I have used Jive as an internal community for the past 5 years and now in my current role, I use it in every possible way, depending on the client’s ecosystem.

 

Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?

Nikhil: Macbook Air. I love Apple (not a crazy fanboy though) and I am mostly working remotely or traveling, so it works best for me.

 

Leigh: Tell us what you use for your mobile device?

Nikhil: Mostly an iPhone. But occasionally an iPad too. Earlier this year I happened to work completely out of my mobile devices for almost a couple of months. It was quite an experience.

nikhil tools at work.png

Nikhil's favorite devices

 

Leigh: Pick one word that best describes how you work.

Nikhil: Wannabe-futuristic

 

Leigh: Besides Jive, what apps/software/tools can't you live without?

Nikhil: Browser. Tweetdeck on Mac and Tweetbot on iPhone.

 

Leigh: Do you have a favorite non-computer gadget?

Nikhil: Camera

 

Leigh: What you surround yourself with is important, what's your work space like?

Nikhil: It’s strange, but I’ve never been one of those who deck-up their workspace tables. A large part of my last few work years have been remote working - so one would typically find household and travel related items around my workspace.

Nikhil on tires.pngNikhil hard at work!

 

Leigh: What do you listen to while you work?

Nikhil: I love electronic music. It being a wide spectrum in itself helps me change the tempo based on my work-mood. Try give a listen to artists like Above & Beyond or Eric Prydz.

 

Leigh: How do you balance work and life?

Nikhil: In today’s era and with the kind of role I am in, work and life are very fluid and interlinked. When you travel and mostly work remotely, you end up having work and life overflow into each others territories. Having said that, loving what you do, helps in ensuring there’s never a dull day. Also, it’s important to prioritize and give your 100% when involved to ensure you do justice to the task.

 

Leigh: What's your sleep routine like?

Nikhil: I love my sleep. I usually love to have my eight hours of sleep. Though I end up sleeping quite late in the night.

 

Leigh: Are you more of an introvert or an extrovert?

Nikhil: Extrovert.

 

Leigh: What's the best advice you've ever received (and from whom)?

Nikhil: “You can never connect the dots looking forward” and the entire Steve Jobs speech at Stanford University. It’s the most inspiring thing I know of and I always go back and listen to it, every now and then.

Leigh: Thanks for reminding us of this amazing speech. I'm watching it again, right now!

 

Leigh: Thank you so much, Nikhil, for taking the time to share how you work with the Jive Community. I love how well you're set up to work remotely and 'on-the-go'. Thanks also for being an amazing advocate for Jive's internal and external communities as you help organizations re-imagine how they co-create.

 

Does anyone have any questions for Nikhil?

Today is the final day of our blog series featuring notable trends from 2015 and predictions for 2016!

 

Kathryn Everest offers up her insights into corporate culture and what we should expect from business leaders who want to foster a healthy organization environment.

 

Take a look here and let us your plans for  employee engagement in the new year via the comments below.

Today marks the fourth day of our year-in-review and predictions blog series - and we celebrate the occasion with a post featuring Kevin William, vice president of customer support at Jive. Did you check it out yet?


We want to know what you think via the comments below...

 

And, if you haven't already, please read the earlier blogs featuring notable trends from 2015 and predictions for 2016:

Blog Discussion: 2015 Year in Review & 2016 Predictions - CIO/IT

Blog Discussion: 2015 Year in Review & 2016 Predictions - Marketing Edition

Blog Discuss: 2015 Year in Review and 2016 Predictions - HR/People Edition

Today, over on the Jive Blog - you've heard from John Schneider about his prediction for 2016 (hint: it's about KPIs) and what he believed to be notable in 2015 for HR organizations.

 

What do you think? Do you agree?

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