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It's been another eventful week here in the JC ... so this is whats going down.

 

System Announcement Recap:

 

Jive Community Hosting Migration will happen on December 2nd - 4th

The downtime during this window has yet to be established, but will be planned based on the results from the dry run.  More information and reminders to come for sure!

Jive Community User Relationship changes are a coming ...

Thank you everyone for your feedback in the Would you prefer to have Friend or Follower relationships in Jive Community? poll.  Based on the feedback received by both customers and Jivers, we plan to change the User Relationship policy to Connections/Followers rather than Friends.  This should improve the general interactiveness between users, and make it easier to define streams of influence in Jive.  We will need to do some validation with our 5.0.0.1 instance to make sure that we are not re-opening any SPAM doors, and then we'll make the change.  Worst case, this change will happen with our upgrade to 5.0.1/2 sometime early in 2012 we hope.  Stay tuned!

 

Hats Off?

This is a bit of an off-topic hats off, but thought it made sense to share.  For those of you who attended The specified item was not found. or noticed The specified item was not found. in The specified item was not found..  I have been working on an Evernote Integration for Jive 5 since the beginning of September.  The idea is to try and write a (the?) killer plugin for Jive allowing users to use Evernote from whatever device (online or offline)... and have your notebook(s) synced into Jive when they log in.  If this existed, I believe this would an amazing solution for use-cases like "meeting-notes" that could be enriched with pictures, markup, etc.. and would go a long way in helping our customers evangelize Jive in their organizations and getting them to use the tool. 

Knowing that you were the person who made this level of significant change to your organization, for the better, and seeing it take off and flourish is absolutely amazing.  And both Jive and myself want to do everything we can to equip our customers with the right tools to make this happen!  It's one of the reasons why I started writing and sharing my plugins ... and it is THE reason I joined Jive.

Seth Hitching_small photo.png

Before you go, whoa....Ryan...hat's off to yourself?  Pretty lame dude! ... just want to let you know that I am no giving Hats Off to myself...but to Seth Hitchings.  Who you ask?  This is a guy from Evernote that I have been working with ever since I got the idea to write the plugin.  About 2 months ago, I ran into a problem where the Evernote API was conflicting with the Jive environment and appeared to be an insurmountable road block.  Seth offered up the time to look into it, and was able to cut me a completely new version of the API that should be compatible with Jive (not a small undertaking).  I haven't tested it yet, but I would be a miss if I didn't take a second to at least acknowledge and publicly appreciate this guy for going above and beyond.  If you get a second, Tweet him the message .... "@SethHitchings - Hats off and thanks for your help with the Evernote Plugin for Jive!  Sincerely, the Jive Community @JiveSoftware" or something to that regard .. it would be great.

 

I plan to start back on this plugin during the holidays and see if I cant get a Beta/Alpha available for early 2012.  So stay tuned!

What Have I Been Doing?

 

Well, as I've said in my previous announcements.  This week I attended Enterprise 2.0 and spoke at the Designing Social Applications panel.  The panel was put together by David Carr @ The Brain Yard and included myself, Jonothan LeBlanc from X.Commerce and Aaron Aycock of TRX and CubeVibe.com.  I will be posting a recap of the topics discussed in the Jive Talks blog, so stayed tuned for that.

 

I've also been doing quite a bit of other stuff.  This week, I went through and created Regional User Groups for all of the United States.  West User Group, Northwest User Group, Southwest User Group, Midwest User Group, Southeast User Group, and Northeast User Group.  Why you might ask? As I look to flesh out the final stages of the new Jive Community structure, it is apparent that there is not a clear place for everyone to communicate on a regional level (in the Americas).  This is fundamental to the experience I would like to amplify in the JC, which is "know who is around me" and make relationships that go beyond the digital world.  Ideally, growing into something as prominent as the Bay Area User Group which I consider to be a micro regional, face-to-face + digital, user group.  But it all starts on getting people coalesced into the right group, so making sure there was a group to at least start them in was a first step.  Also, in the works, is a Space called "Groups" (original, I know) where I plan to promote these User Groups (as well as some of our other Thought Leadership ones) to give a better browsing experience for them.  Note:  I am not turning a blind eye to our international users, such as UK User Group and Le Club - Jivé

 

If there is an area/region internationally that would like to help me setup user groups for their location ... please let me know!

 

I've also been involved in the discussions from the Re: Opinions on 4.5.7? and Jive Documentation and Feedback for Version Bugs discussions.  Working with Robert Brown and company to make sure that the process we put into place is both acceptable (meets your needs), as well as, scalable, repeatable, and sustainable.  Hope to have answers to this in short order and a road map + solution very soon.

 

Oh yeah, and above all that ... I've also been making it my goal to personally welcome each new user to the community (and kill each spammer from it).  The idea here is to be authentic, original, and relevant.  If I know where they are from based off the information they have shared publicly, then I will recommend a User Group for them to join.  If I know based off their title what they are interested in...I will recommend them to thought leadership groups that align.  Most important, I want them to know, as I hope ya'll (there's my Texan slip for the day) are starting to see, that I care deeply for this community and I want to see it and its constituents be successful.  Having been at Jive for 1 month now, I can honestly say that I've accomplished a lot towards this goal ... but there is so much more to be done, so many ideas left to explore, and so much energy and passion left untapped. So let's get to work!

 

What's Next?

Heading into the holidays is always a hard time to get things done.  Had to postpone most of my meetings regarding the new community structure until after Thanksgiving; so plan to make incremental progress on that for now.  Also, trying to roll out changes that do not require massive overhaul, when and where I can.  Because of the migration, we need to reduce the number of big system changes.  This is one of the reasons why some of my plugins are not installed on the community yet.  Once we are on the other side of this migration (possibly an upgrade if needed), I hope to look at opening the doors for some of my plugins (and others as well) that I think will add value to the JC. 

 

Do you have plugins that you would like to see installed and operational on the Jive Community?  If so, let me know with a comment, for now... and will keep the suggestions in mind. =)

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week here in the JC ... so this is whats going down.

 

System Announcement Recap:

Email Digests Temporarily Disabled in the JC (posted November 1st, 2011)

Update:  We are planning on coordinating the changes to our mail infrastructure with our upcoming hosting migration.  At this time it makes the most sense, when it comes to changing up our mail routing configurations.  More information to hopefully come next week on commitments.  But wait, what did I say ... "hosting migration?"  ... that's right ... and that leads me to my next announcement.

 

Jive Community Hosting Migration slated for early December ... (tentatively the weekend of December 2nd - 4th)

As with  growth of most software, it has come to pass that our beloved JC will now be moved to a hosted data-center.  In fact, the same data-center where we host our customers.  Why is this move happening?    These many years it has been run by Jive's awesome IT team; however, as we look to improve the cadence of the JC (keeping it up to date with the latest and greatest of Jive) ... it has become apparent that we can gain operational efficiencies by managing the instance in the same manner we work with our hosted customers.  Once this date is locked and downtime window has been  set I will post a System Announcement with the final details.  If there are any questions, please feel free to ask me

 

https://community.jivesoftware.com/profile-image-display.jspa?imageID=7391&size=350

Hats Off

In this episode of Hats Off, I'd like to give a shout out to Asaf Haddad from LivePerson for sharing his Bulk Upload Plugin in the Plugin Downloads this week.  From the initial reaction, it sounds like people are very pleased with the quality of the plugin.  So if you have a chance, give his plugin a try and let him know your feedback.  If you like it, be sure to rate, like, comment on the plugin ... (us developers like it when people do that).  =)

 

Do you have a "Hats Off" you'd like to share about another community member?  Let me know, and I'll bring it up in the next weekly recap.!

 

Speaking of Plugins ...

 

What Have I Been Doing?

 

This week you may have noticed some updates from me on the SBS Widget Pack - Plugin.  If not, I recommend checking out the following posts:

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In short, while doing my analysis for the information architecture  for the JC, I realized that there were some key features missing for me to do what I want to do moving forward.  So being the crazy person I am, I said "What if I could develop them?" ... and well...I did.  These new widgets (FeaturedPlaces, FeaturedUser, and FeaturedAd) are very functional, but very basic/rough for the Administrator ... but will do what I need to get the job done for the upcoming JC changes.  As such, rather than sitting on the code, I decided to share the functionality in one of plugins.  Basically, if its good enough for me to use, why shouldn't you have a shot at it as well.  And for free. =)

 

Lastly, you may have also noticed (I know John Schwiller has here) that I've been doing a lot of greetings to people as they join the community.  My intention is two fold.  First off, it's great customer service that can only help in my opinion ... but secondly, if I can help, in any way, people to go from lurkers to even mild participators in the community ... it will help our community by bringing new ideas and perspectives to the table.  Plus, it helps me scan for spam profiles ... so maybe John can get some work done.   Ok, maybe that's three fold. =)

 

What's Next?

 

Next week, I will be presenting at Enterprise 2.0 ... and then its back to getting things done on the Jive Community.  I hope to finalize the information architecture structure and float it by key Jive stakeholders for preliminary buy-in.  Once it has been approved, I plan to share the structure with the Jive Champions to get some additional customer feedback.  If you are not a Jive Champion, but are interested in providing feedback ... please let me know. 

 

Note: If you are interested in becoming a Jive Champion, you can contact laurie martin for more information.

 

Also, User Groups didn't get much traction this week, but I'm optimistic that next week we'll get some takers.  Feel free to reach out to me if you would like to participate.  If you do not know anyone in your area, let me know and I'll do the leg work and see what customers might be willing to participate. =)

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

Hello Jive Community (the JC) members,

 

I wanted to check in at the end of my first full week here at Jive (focused on the JC) and provide some insights as to what is going on.

System Announcement Recap:

Email Digests Temporarily Disabled in the JC (posted November 1st, 2011)

Due to an infrastructure issue with the mail servers for the Jive Community, we have temporarily disabled the Email Digest feature in the Jive Community.  This feature is responsible for sending you daily, weekly summaries of activity and is controlled in your User Preferences.

I made this decision to curb unnecessary impact to the broader audience that use one-off notification emails.  Fortunately a project was already underway to revamp the mail infrastructure which should be ready soon.  Our plan is to re-enable this feature once the new hardware is in place, and a similar system announcement will be done at that time.

Please note:  At this time, our investigation shows that the issue(s) should be limited to only Jive Community instance alone, and should not impact any other instances (hosted or otherwise).  If there are any changes to in scope or impact, I will be sure to update the Community first thing.

 

In an effort to keep our support staff focused on your top  issues, if you require any further information on this announcement, either share your thoughts here: Open Discussion Re: Email Digest Temporarily Disabled in Jive Community or invite Ryan Rutan (myself) to discuss in private.

We appreciate everyone's patience as we work through this issue,

 

Sincerely,

Ryan Rutan - Your Community Manager

 

Report as Abuse threshold dropped to 1 from 3.

This should make it easier for the community at large to remove spam when discovered.  Thanks to April Jacobs for the suggestion and John Schwiller for his relentless attempts to help keep the JC spam in-check.  Given all the changes at Jive over the past year, Community Management has been a volunteer effort by many Jivers (Curtis Gross Gia Lyons Deirdre Walsh and Kristina Johansson to name a few).  Please join me in thanking them (and those unlisted) for their efforts to keep the Jive Community eco-system moving forward.

 

 

What Have I Been Doing?

 

Well, like I said in my last post, I believe Voice Amplification is very important to getting the JC moving in the right direction.  Knowing the right place to collaborate is essential to this function.  As such, I took a look at the Space and Groups that were available to users and discovered that we have quite a few options. *understatement

 

In fact, on Wednesday, I went through and purged over 200+ Public, Members Only, and Private groups from the system.

Why?  A few reasons:

  • Public and Members Only Groups are cesspools for SPAM.  They are out of the way, no one notices them ... but they add to the activity stream the same as a space.
  • Group noise reduces utility and value of features such as "Groups like this" or drop-down auto-completes with noise.

 

In addition to purging, I logged the remaining groups and started grouping them together into themes.  I plan to use this information to help drive the new JC Information Architecture and structure.  Once finalized, we will be looking to insure that their is a clear ownership for each of these groups for the users to follow.  This could mean that there will be someone(s) from Jive to liaison feedback to Jive, or it could also mean that there is an explicit declaration that there is no liaison and that users should not assume that Jive is listening to the group.   Either message, will  clearly set expectations with users ... giving them confirmation on what Jive audience is listening.

 

 

What's Next?

 

Next week, I see more of the same ... as there is a lot of data to sift through for the new JC IA.  So making sure all the groups and themes are thought out and represented in a logical (customer centric means) is very important.  I expect to start shedding some focus on plugging the User Groups initiatives on JC, such as Le Club - Jivé and Bay Area User Group to see if we can find more pockets of people who would benefit from meeting up and sharing ideas in the local region.

 

Are you attending Enterprise 2.0?  If so, I'll be there for a short stint presenting on Tuesday Morning, so stop by and say if you get a chance.

http://www.e2conf.com/santaclara/2011/speaker-list/?speaker=ryan-rutan

 

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

I hope everyone has a safe and enjoyable weekend!

 

Sincerely,

Ryan Rutan - Your Community Manager