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It's been another eventful week here in the JC ... so this is whats going down.

System Announcement Recap:

 

Profile Privacy Reminder - Please double check your profile privacy settings.

If you are having trouble @mentioning someone, chances are they have hidden their Name inadvertently.  Double check your profile to make sure others aren't experiencing the same problem.  See Getting Started in the Jive Community - Steps to Setup Your User Profile for details

 

Hats Off

In this episode of Hats Off, I'd like to give another shout out to Bill Chamberlain, Project Manager at Milward Brown, for his team's successful roll-out of their Jive 5 installation to over 70 countries.  Needless to say this is no small feat, and their hard work will almost certainly be rewarded by rapid adoption. =)  What makes Bill's story especially interesting to me, was that he leveraged the community as a place to talk out his journey, culminating in a series of countdown status updates that got me genuinely excited for his team.  As more and more of us join the Jive Community, I look forward to moments like this where we share our steps into the new (only) way to business.

 

Launching Jive for the first time?  Upgrading to Jive 5?  Share your journey with the community?

 

What Have I Been Doing?

 

This week has been pretty busy.  It started with me:

  • drafting the Terms of Use on our upcoming Community Blogging Space, then
  • added a new field to the Jive Community Profile called, "Job Function" to try and provide yet another way for people to find each other.  Still working on the final set of values; however, should have decent coverage.
  • releasing an updated versions of the QuickLinks Plugin and SBS Widget Pack - Plugin with customer feedback from Tracy Maurer and Brad Fitzgerald (a.k.a. The Donut King), then
  • rolling out the ShareThis Social Share Toolbar on the Jive Community.

Want to see how I did it, you can check out the steps here: Using Freemarker, Themes, and System Properties to add a Social Share Toolbar in Jive

 

What's Next?

 

Next week, there is an awesome webcast coming up with Forrester, Jive, and AllScripts to discuss Customer Service as it relates to Social Business.

Drive customer loyalty, empower support teams, and reduce costs. Get social.

 

Would like to continue driving adoption of our new Social Solutions groups: The specified item was not found., The specified item was not found., and The specified item was not found..

If you are interested in talking about best practices, and discussing Social Business impacts in these areas, definitely join the conversations.

 

I've mined the feedback from What are your Top 3 Admin & Top 3 User Ideas you'd like to see in the Jive Product? into a list and plan to organize and present it to Product Management in the near future and see what comes of the discussion.  No promises yet, as this is something I did more for my own benefit to better understand the needs of the community, but will let you know. =)

 

Working on the structure and releasing new features to the community as soon as they are ready, continues!

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map.

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week here in the JC ... so this is whats going down.

System Announcement Recap:

 

Maintenance Update - Jive Community Scheduled Maintenance Tonight @8:00pm PST:

Upgrading to the latest Archived (Do Not Use) and Jive Events Extension.  Estimated downtime, <30 minutes

 

Profile Privacy Reminder - Please double check your profile privacy settings.

If you are having trouble @mentioning someone, chances are they have hidden their Name inadvertently.  Double check your profile to make sure others aren't experiencing the same problem.  See Getting Started in the Jive Community - Steps to Setup Your User Profile for details

 

Hats Off

In this episode of Hats Off, I'd like to issue a shout out to two amazing bloggers:  Trisha Liu (left) and Marnie Pasciuto-Wood (right).    Most recently, Trisha posted Community Management 101: No Censorship, By Trisha Liu, ArcSight, an HP company.  An awesome article for up and coming community managers about how to embrace participation and both sides of an argument.  Definitely a must read, as the urge to delete is very difficult to overcome when getting started.  Next there is Marnie, who posted some awesome social analysis on Who Won the Brand Bowl? Results from Super Bowl Social Showdown.  Whimsical, yet educational.  Definitely a must read if you are new to social media monitoring and analysis.

 

Haven't read these blog posts?  Take a few minutes, you'll be glad you did!  Care to share any thoughts?

 

What Have I Been Doing?

 

Continuing on from last week, I've been working on rolling out some of the new places for collaboration in the JC.  The themes we are looking to establish are strong vectors in Regional User Groups, Thought Leadership, and what we call Social Solutions.  (as noted in the Links menu, right)  In case you haven't noticed, here are some of the new Social Solution places in the JC for members to join to talk about what interests them:

 

If you have a topic that you'd like to discuss, please feel free to join a group and share your thoughts!

 

What's Next?

 

Just released updated versions of the QuickTemplates - Plugin and QuickLinks Plugin, so that's my development spurt for a while.  Looking to take the feedback from What are your Top 3 Admin & Top 3 User Ideas you'd like to see in the Jive Product? (feedback window ends tonight at 9PM PST) and curate the results for discussion with product management.  We'll see what happens. =)  I greatly appreciate everyone who has taken the time to submit their feedback.  So stay tuned ...

 

Additional work on the structure and releasing new pieces of the community as soon as they are ready.

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map.

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week here in the JC ... so this is whats going down.

System Announcement Recap:

 

Update on DM / Share SPAM Fix Configuration for Jive 5.0.1+:

Just wanted to leave an FYI for those people looking to uptake Jive 5.0.1+ externally and plan to enable the DM/Share SPAM fix.  In addition to the SPAM configuration located at Admin Console > Management > Settings > Direct Messages and Sharing (simple checkbox), there is a very handy permission located in the Admin Console > Permissions > Home Page Permissions screen allow you to grant Share/DM Spam Override to Permission Groups.  In short, these people will not be constrained by the SPAM user follow requirements.  Since it was so easy for me to overlook, I thought it would be worthwhile for everyone to share.

 

Also, related to this ... you can check out a new feature in the Admin Essentials Plugin that may provide more options in this arena.  See: AutoFollowListener.

Maintenance Update - Jive Community to install updated Jive for Outlook, Events, and Ideation Plugins next week:

Just a standard heads up.  We will be doing a quick update to apply some patch fixes next week (most likely Friday), which will require a small amount of downtime.  With this maintenance we will be installing the Jive for Outlook Module - v1 plugin, as well as updating the Jive Events Extension and Archived (Do Not Use) to their latest version.  Most notable will be the ability to Share ideas again.  This feature has been non-functional since the 5.0.2.0 upgrade.

 

As always please let me know if there are any concerns or issues.

Hats Off

In this episode of Hats Off, I'd like to issue a shout out to Christine Schmidt.  Most recently, her team has upgraded to Jive 5 and has done a great job of leveraging the community to help her through the endeavor.  Everything from  training, configuration,  best practices and support, I have seen her leverage the Jive Community and its many constituents in full.  Thank you for sharing your conversations, and please continue to let us know how we can help.  rockstar

 

Upgrading to Jive 5?  Already on Jive 5, and have some best practices?  Care to share?

 

 

What Have I Been Doing?

 

This week has been busy, as I made my first trip up to Portland to meet my fellow Jivers on their home turf.  While the trip was rushed, definitely lots of positive things came from it. Most recently, I have started on an effort to a series of Social Solutions groups in the JC.  My first one is The specified item was not found. which I plan to promote with various customer service professionals to get conversations around how Social Business can be leverage to amplify customer support.  Hoping to get Will Rose and some other notable customers in there talking about their use-cases.  If you are interested, you should stop by and join, or check out the upcoming WebCast:

        Drive customer loyalty, empower support teams, and reduce costs. Get social. (Jive Webcast)   

 

Lots of great content on the subject coming down the pipe.

If you have questions about how to participate in these discussions, please do not hesitate to let me know.

 

Also, dont forget to check out these conversations,

What are your Top 3 Ideas you'd like to see in the Jive Product?

    Note: This "survey" ends on February 10th, so please share your top ideas before it closes.

What are some of your best and worst customer support experiences of all time?

Want to improve search relevancy in Jive?  Here's your chance!

 

What's Next?

 

More of the same, but I'm excited that things are starting to wrap up such that we can start revealing piece of the our new structure, layout and community.  So stay tuned ...

 

But there is one order of business that is left to discuss, the Super Bowl.  You know the standard question, "Who do you think is going to win, and by how much?"  If you'd like to answer that, go right ahead...but I'm interested in which company that has announced their Super Bowl commercials is going to take #1 as the most popular Super Bowl commercial of 2012?

 

My pregame front runner is Audi and their S7 commercial:

 

Check out this discussion:

What is the best and/or worst Super Bowl commercial of all time?

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map.

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager