It's been another eventful week here in the JC ... so this is whats going down.
System Announcement Recap:
Maintenance Update - Jive Community Scheduled Maintenance Tonight @8:00pm PST:
Upgrading to the latest Archived (Do Not Use) and Jive Events Extension. Estimated downtime, <30 minutes
Profile Privacy Reminder - Please double check your profile privacy settings.
If you are having trouble @mentioning someone, chances are they have hidden their Name inadvertently. Double check your profile to make sure others aren't experiencing the same problem. See The specified item was not found. for details
In this episode of Hats Off, I'd like to issue a shout out to two amazing bloggers: Trisha Liu (left) and Marnie Pasciuto-Wood (right). Most recently, Trisha posted Community Management 101: No Censorship, By Trisha Liu, ArcSight, an HP company. An awesome article for up and coming community managers about how to embrace participation and both sides of an argument. Definitely a must read, as the urge to delete is very difficult to overcome when getting started. Next there is Marnie, who posted some awesome social analysis on Who Won the Brand Bowl? Results from Super Bowl Social Showdown. Whimsical, yet educational. Definitely a must read if you are new to social media monitoring and analysis.
Haven't read these blog posts? Take a few minutes, you'll be glad you did! Care to share any thoughts?
What Have I Been Doing?
Continuing on from last week, I've been working on rolling out some of the new places for collaboration in the JC. The themes we are looking to establish are strong vectors in Regional User Groups, Thought Leadership, and what we call Social Solutions. (as noted in the Links menu, right) In case you haven't noticed, here are some of the new Social Solution places in the JC for members to join to talk about what interests them:
- The specified item was not found. - Place for people to come together and discuss their social business best practices and use-cases as it relates to customer service.
- The specified item was not found. - Similarly, for people looking to optimize their Marketing and Sales workforce with Social Business. What works? What doesn't work?
- The specified item was not found. - The use case to end all use-cases. Social business platforms as a social intranet. Lots of stories to share here!
- The specified item was not found. - A place for business minded technical folk to meet and discuss technical issues as it relates to social business adoption & enablement.
If you have a topic that you'd like to discuss, please feel free to join a group and share your thoughts!
Just released updated versions of the QuickTemplates - Plugin and QuickLinks Plugin, so that's my development spurt for a while. Looking to take the feedback from The specified item was not found. (feedback window ends tonight at 9PM PST) and curate the results for discussion with product management. We'll see what happens. =) I greatly appreciate everyone who has taken the time to submit their feedback. So stay tuned ...
Additional work on the structure and releasing new pieces of the community as soon as they are ready.
What are your Thoughts?
If you were the community manager, where would you focus your time? Help me understand what's important to you and help me incorporate that into my road map.
Remember: This is not MY Community ... this is OUR Community!
Ryan Rutan - Your Community Manager