It's been another eventful week here in the JC ... so this is whats going down.

System Announcement Recap:


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If you are having trouble @mentioning someone, chances are they have hidden their Name inadvertently.  Double check your profile to make sure others aren't experiencing the same problem.  See The specified item was not found. for details


Hats Off

In this episode of Hats Off, I'd like to give another shout out to Bill Chamberlain, Project Manager at Milward Brown, for his team's successful roll-out of their Jive 5 installation to over 70 countries.  Needless to say this is no small feat, and their hard work will almost certainly be rewarded by rapid adoption. =)  What makes Bill's story especially interesting to me, was that he leveraged the community as a place to talk out his journey, culminating in a series of countdown status updates that got me genuinely excited for his team.  As more and more of us join the Jive Community, I look forward to moments like this where we share our steps into the new (only) way to business.


Launching Jive for the first time?  Upgrading to Jive 5?  Share your journey with the community?


What Have I Been Doing?


This week has been pretty busy.  It started with me:

  • drafting the Terms of Use on our upcoming Community Blogging Space, then
  • added a new field to the Jive Community Profile called, "Job Function" to try and provide yet another way for people to find each other.  Still working on the final set of values; however, should have decent coverage.
  • releasing an updated versions of the QuickLinks Plugin and SBS Widget Pack - Plugin with customer feedback from Tracy Maurer and Brad Fitzgerald (a.k.a. The Donut King), then
  • rolling out the ShareThis Social Share Toolbar on the Jive Community.

Want to see how I did it, you can check out the steps here: Using Freemarker, Themes, and System Properties to add a Social Share Toolbar in Jive


What's Next?


Next week, there is an awesome webcast coming up with Forrester, Jive, and AllScripts to discuss Customer Service as it relates to Social Business.

Drive customer loyalty, empower support teams, and reduce costs. Get social.


Would like to continue driving adoption of our new Social Solutions groups: The specified item was not found., The specified item was not found., and The specified item was not found..

If you are interested in talking about best practices, and discussing Social Business impacts in these areas, definitely join the conversations.


I've mined the feedback from The specified item was not found. into a list and plan to organize and present it to Product Management in the near future and see what comes of the discussion.  No promises yet, as this is something I did more for my own benefit to better understand the needs of the community, but will let you know. =)


Working on the structure and releasing new features to the community as soon as they are ready, continues!


What are your Thoughts?


If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map.

Remember:  This is not MY Community ... this is OUR Community!



Ryan Rutan - Your Community Manager