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  • A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for You

    Search is one of the most critical components of a healthy community. A solid search tool helps you find people, plac...
  • Content types, Object ids, permissions and you

    Have you ever wondered what a content type is? or how the number 1, 102, or 38 is important to you?   Throughou...
  • AureaCRM_SystemRequirements_v11.9.0.pdf

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    Bookmarked 2 weeks ago by bjn
  • Add-Ons.pdf

    This is a reference document I put together for a client to show how Jive add-ons are packaged and to provide some ad...
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    Bookmarked 3 weeks ago by kmara
  • Managing "unsubscribe" requests from email summary notifications

    Typically, Thursday's are a big day for community managers who manage Jive-powered communities. It's when the system ...
  • Jive for Outlook

    Overview What's New in Jive for Outlook v3 Structured Outcomes in Outlook Streams in Outlook Convert to...
  • Question of the Week - Questions to post to encourage engagement, camaraderie in your community

    I'd love to crowd source this, as I know it is something that a number of community managers have done at one point o...
  • Community Engagement Cheat Sheet for Place Owners

    This is a cheat sheet I've given to place owners after training to remind them of things they can do to encourage eng...
  • Product Support End of Life (EOL) Dates and Policy

    This document is here to show the End of Life dates for Jive Software's product releases. This document will be updat...
  • Jive 9.0.3 VPAT

    Older VPAT, but still relevant for Jive 9
  • Using the V2 Jive Data Export Service (Analytics)

    NOTE: This is version 2 of the Analytics service. Anyone currently using Cloud Analytics can use this version. This v...
  • Developing Your Own Simple Stream Integrations

    Starting with the 2015.2 Jive Cloud Release, you can easily build your own activity stream integration with a 3rd par...
  • Image Rotator - Start Here

    Image rotators are an amazing and simple way to 'grab' the attention of users. Here is a simple starter to use moving...
  • Finding the Content ID and Place ID using Jive v3 API

    Summary Understanding the Different Types of IDs Content IDs Place IDs How do I find the correct cont...
  • What can Jive Support help you with? What can't Support do?

    Summary What will Jive Support help you with? What can Jive Support NOT help you with? Related Informatio...
  • List of Tiles that display in Jive Daily | Jive Cloud

    As of March 2017, Place Pages are now displayed in Jive Daily.   Not all Tiles are yet displayed. Here is a lis...
  • Hosted Instance Upgrade Process Overview

    Also See: Minor Upgrade Fast Track Program Overview Hosted Instance Upgrades FAQ   Overview Getting St...
  • How To: Use the Data Export Service API Explorer

    Overview The Data Export Service is a powerful way to access analytics data introduced with Jive 7.0. It allows you ...
  • Jive UI | Capturing HAR Web Requests in Chrome for Jive Support

    Summary How to Capture Web Requests (HAR) in Chrome for Support   OverviewIn some situations, Jive Support will ...
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    Bookmarked 4 weeks ago by rsana
  • Providing Troubleshooting Information to Support for Performance Issues

    Background Questions to Answer when Experiencing Performance Issues Logs to Provide to Jive Support for Troub...