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  • Community Engagement Cheat Sheet for Place Owners

    This is a cheat sheet I've given to place owners after training to remind them of things they can do to encourage eng...
  • Product Support End of Life (EOL) Dates and Policy

    This document is here to show the End of Life dates for Jive Software's product releases. This document will be updat...
  • Jive 9.0.3 VPAT

    Older VPAT, but still relevant for Jive 9
  • Using the V2 Jive Data Export Service (Analytics)

    NOTE: This is version 2 of the Analytics service. Anyone currently using Cloud Analytics can use this version. This v...
  • Developing Your Own Simple Stream Integrations

    Starting with the 2015.2 Jive Cloud Release, you can easily build your own activity stream integration with a 3rd par...
  • Image Rotator - Start Here

    Image rotators are an amazing and simple way to 'grab' the attention of users. Here is a simple starter to use moving...
  • Finding the Content ID and Place ID using Jive v3 API

    Summary Understanding the Different Types of IDs Content IDs Place IDs How do I find the correct cont...
  • What can Jive Support help you with? What can't Support do?

    Summary What will Jive Support help you with? What can Jive Support NOT help you with? Related Informatio...
  • List of Tiles that display in Jive Daily | Jive Cloud

    As of March 2017, Place Pages are now displayed in Jive Daily.   Not all Tiles are yet displayed. Here is a lis...
  • Hosted Instance Upgrade Process Overview

    Also See: Minor Upgrade Fast Track Program Overview Hosted Instance Upgrades FAQ   Overview Getting St...
  • How To: Use the Data Export Service API Explorer

    Overview The Data Export Service is a powerful way to access analytics data introduced with Jive 7.0. It allows you ...
  • Jive UI | Capturing HAR Web Requests in Chrome for Jive Support

    Summary How to Capture Web Requests (HAR) in Chrome for Support   OverviewIn some situations, Jive Support will ...
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  • Providing Troubleshooting Information to Support for Performance Issues

    Background Questions to Answer when Experiencing Performance Issues Logs to Provide to Jive Support for Troub...
  • Jive for Office

    Overview What's new in Jive for Office 3.0 Structured Outcomes in Office Release Notes Latest release ...
  • Engagement Analytics Events Classifications - Participation Ladder and Engagement Ladder

    Overview The following table shows events captured within Cloud Analytics, along with all possible Jive object(s) th...
  • Configuring Jive Daily (Android) for Enterprise Distribution

    Overview Supported EMM providers App Distribution MDM Enterprise Security Mobileiron Airwatch B...
  • How to Find a File in Jive's File Storage System

    Summary Example of finding a specific file in the file system Step 1 - Upload a file in Jive Step 2 - Find ...
  • Latest Jive Daily add-on package

    Installing an add-on package:   1. When logged in as an admin, open the add-on panel   2. Uninstall the...
  • Performance Improvements and Fixed Issues in Jive Hosted on Premise 9.0.7.1

    Jive Hosted on Premise 9.0.7 introduces important performance improvements and fixes. It also remediates security iss...
  • Adding translations to the Jive 8 i18n bundle

    There doesn't seem to be any documentation for this area of customisation, so I thought I'd write up what I've found....