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  • Installing an Add-on from the Global Registry

    Did you know that a community manager can import many useful add-ons (containing apps, tiles, and other Jive extensio...
  • Jive Support Process in AureaWorks FAQ

    How do I get access to my company's group? How do I grant access to my company group? How do I find my compan...
  • What to do if you see strange text strings or i18n text errors in Jive

    Summary Versions Symptoms Possible Causes Steps to resolve the issue Other settings to check ...
  • How to find the logs for Jive mobile apps

    Overview Jive and Jive-x for Android (Native App) Jive and Jive-x for iOS (Native App) Jive Daily ...
  • How to send your browser's developer tools console errors to Jive Support

    Summary Details Chrome Firefox Internet Explorer   Summary  If you are experiencing an ...
  • Jive 9 On-premises Upgrade Checklist

    It is important to complete these tasks before an upgrade. Also see Upgrading. Customizations can be reapplied after ...
  • REST V3 API - Tips & Tricks

    Overview Related Materials Basics Authentication cURL Postman Tips & Tricks Suppressing...
  • Fixed Issues in Jive 9.0.3

    Component Problem ID Severity Release Notes Title SSO / LDAP CUSTOM-3120 S1 "Keystore actions" option is hidden in SA...
  • Jive 9.0.3 Maintenance Release Now Available for Jive-n and Jive-x

    Jive 9.0.3 Maintenance Release - Now Available As mentioned in October's Product Update Blog, Jive continuously impro...
  • Optimal Image Sizes

    There are lots of images within the Jive platform, and finding the optimal size to use can get confusing. Use this ta...
  • Merging, Purging, Deleting, Housekeeping

    Hi Everyone, We started our Jive implementation with very few restrictions and that probably is the right thing to do...
  • Have you defined a "clean up" process for your community?

    Howdy folks!   We've begun to look at the ins and outs of a "Clean up" activity and related process for our int...
  • Can the Database Query Plugin get user points?

    Hi,   I see the Database Query Plugin lets admins query the application database. Does that mean we can get inf...
  • REST API & Webhooks - Developer Resources

    OVERVIEW ESSENTIAL LINKS LEARN MORE TUTORIALS EXAMPLES REFERENCES   OVERVIEW  Jive...
  • Product Support End of Life (EOL) Dates and Policy

    This document is here to show the End of Life dates for Jive Software's product releases. This document will be updat...
  • Choosing the Right Content Type (Jive 7)

    There are many different types of content within a community and it is very important to choose the correct content t...
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  • Common Jive Add-On Use-Case Patterns

    Non-Middleware Patterns OAuth2 API Client Simple Stream Integration Analytics (Data Export) Client Cust...
  • Using Postman to set up Webhooks

    Introduction   Webhooks are a powerful Jive feature that allow you to subscribe to events that occur in the sys...
  • Looking for suggestions on content categorization

    Hi All! My boss and I are currently in the beginning stages of a site-wide revamp, working space by space to decide ...
  • Video Module FAQ

    Installation Do I need a license or plugin? Can I use the video module if my Jive instance is on-premise (self-...