I've had this happen a few times already, where I identify and report something that turns out to be a bug in the product, but I've been told that it's Jive's policy to close my case before the bug fix is delivered. Our other top-tier vendors typically leave the issue open until the code fix is delivered.
It's hard enough that we have to wait for a maintenance release to get the fix, but even harder when I have no ETA that I can communicate back to my community. I'd feel like Jive was showing more empathy if they left the bug-pending cases open so we both have a reminder of what's preventing me from being as successful as possible. I assume it would also help Product Management to know which bugs are causing people problems, so they can prioritize accordingly.