Case #170935: Cannot delete user


I have a user that I had deleted, but they now want to come back into the community. When I do a search for their name in the Admin Console->People area, the contact shows up, even though I deleted this account a couple of weeks ago.


jerice prob.png


Now, when this user logs in, they can see the front page, but CANNOT get to any content. If I tell them to try to create a new account (we only have one email addr per person, so no way to do something there), they get a 'email already exists' message.

jerice prob 2.png.jpg


Back on the console, I still see them, but I cannot delete the account. HELP.



UserID: 2140




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