Case #182245: Message Templates - Certain tokens not allowed


Our clients were not happy with the email notifications they were receiving. We're hoping to make them more engaging and uniform, but have encountered a hurdle. Some emails begin with the greeting: "Hi, (User's first name)". We'd like to have this on all of our emails. Unfortunately, for some of them only certain tokens are permitted, and "${user.firstName!?html}" and "{!?html}" are not among the tokens listed. Is there any way to life the restrictions on tokens or add certain ones to the list of permitted tokens?


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