Case #95103: Error message on creation of inline comment


We have just updated production to 4.5.3 from 3.0.8.

A user has noticed that when using the Add Inline comment feature there is an error message displayed when the create button is pressed.
The error message states: "The requested operation could not be completed due to an unexpected error."

This message is only temporary and after it has disappeared, the page can be refreshed and the inline comment is displayed correctly under the Inline Comment tab at the bottom of the page.

I've included a screen print showing the error message.

Can anyone tell me whether this is a known issue - I've tried searching the Jive Community site but can't find anything relating to the message, or how I would find out what is behind the error message.

We can replicate the issue on our test instance and I have checked the log files but have not found anything that looks connected with the message displayed.


Finally, our testing has shown that this only seems to affect documents uploaded to the 3.0.8 version.  The error message does not appear for documents uploaded since the upgrade to 4.5.3.


Many thanks


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