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Case #97225: Problem with User Account


I have a user with an account that has forgot his password. I am able to see a user account for him in the system and I know his user correct user ID.


When he tries to have his password e-mailed to him he gets an error message telling him that a user with hsi user ID is not found.


Then when he tries to created a new user account, he gets an error that a new user account can not be created because there is an existing account with his ID.


How can I get this guy his password and user account working?





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