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Hi   Customer support asked me to migrate to 10.0.12   "Note: There was a bug with this solution and fixed in 2018 R2(10.0.12)  version. Please make sure you are using latest 10.0.x release to avoid this issue. "   Please provide download link for the 10.0.12. This will help me validate if upgrade to 12  resolves the error.   Also please… (Show more)
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Hello AureaWorks Community,   This note is to inform you that our weekend migration of AureaWorks to AWX (originally scheduled for 3/31) is temporarily delayed. Here is the latest from our Principal Engineer Don Forbes: Aurea SaaSOps encountered an unexpected issue with Amazon Web Service's DataSync Service that inhibited us from proceeding, and… (Show more)
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As an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and learn more about Aurea products that can potentially solve your biggest challenges.     Here are some of the Portal’s most significant… (Show more)
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Aurea Support Experience How-To Part 2: Tracking Known Defects   You can now see when an issue has been submitted to engineering as a suspected product defect. Access the Knowledge Base from Support Home. Once you are there, log in to the Support Portal. Select "Known Issues" to see the latest issues, known defects and their status.  …
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Aurea Support Experience How-To Part 4: Downloading Software Updates   Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software versions, please submit a support case. Updates are found in the FTP folder linked from the Aurea Support Portal page. You can access the…
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Aurea Support Experience How-To Part 6: Submitting Cases   As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in case urgent action is necessary. You can access the Knowledge Base from Support Home. Once you are there, log in to the Support…
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Aurea Support Experience How-To Part 5: Product Documentation     You can easily locate product support documentation in the Portal.           Related How-To: Aurea Support Experience How-To Part 1: Using the New Knowledge Base Aurea Support Experience How-To Part 2: Tracking Known Defects Aurea Support Experience How-To Part 3:…
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Aurea Support Experience How-To Part 3: Engaging the Community       In the new Portal, it's easy to chat with other customers to share best practices, ask & answer questions about your configuration, or reach out to our Product team with suggestions for improvements. Questions or chat threads can be posted to learn from your peers and Aurea…
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Aurea Support Experience How-To Part 1: Using the New Knowledge Base     Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, and even relevant cases you have previously submitted. It is a one-stop-shop for all the specific documentation related to a particular topic.…
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