Life is full of changes, and AureaWorks is no different! In early December we rebranded the community from JiveWorks to AureaWorks, introduced a new look and feel to the design, and introduced two new Aurea product spaces into AureaWorks: Customer Relationship Management (CRM) and Customer Experience Platform (CXP).
Now we are excited to announce that we have launched four new spaces for Aurea products! These include:
We are looking forward to inviting Aurea customers (along with all of you!) to these new spaces so that as we build engagement and activity, AureaWorks members will gain access to:
Of course, these spaces are available to the entire AureaWorks community, so stop by and take a look! Feel free to ask questions and start discussions if you're curious about other Aurea products (since you get them free anyway as part of Aurea Prime!).
Next month we will be rolling out the remaining Aurea products in AureaWorks, so stay tuned!
When I came to Jive in 2014, I was taking a gamble on this tool called Jive because I thought it could change the world. I still believe that collaborative tools like Jive can change the world via the way we work together. And it's this belief that I take with me as I leave Jive/Aurea on February 9.
Let's reminisce for a moment. This community has come a long way in the last (almost) four years. From a rag-tag collection of places managed by a large group of people, we've elevated the look and feel through several redesigns, conducted many upgrades and updates, reduced our key places and improved the community structure, focused the conversations and became clear on our purpose. The result is what you see here today in AureaWorks.
Being your community manager has been one of my greatest pleasures. Serving you and trying to make the community experience as enriching for newcomers as well as experienced members alike has been challenging and rewarding at the same time. I hope that I've made your work-lives better as well as a result.
The acquisition by Aurea brought significant change for Jive and this community has rolled with it. We've added new business places and will continue to add places over the next few months. We are adding support staff every day and have plans to improve our support process for you across Aurea.
What's next for me. Most people don't mention where they are going when they leave but I want you to know what I believe in and what's next for me. My vision for the next phase of my career is shaped by Jive and its various mottos throughout the years.
And I've got a company that I believe can truly make an impact in the world to put my personal power behind: Agilent Technologies. Before coming to Jive, I worked for Agilent, a company that produces innovations in life sciences, genomics, and chemical analysis. I'll be going back to a company that I consider home.
My final words of wisdom. Nothing is static. Evolve with change. And while change can be a bumpy ride, often we are led to some really great places as a result. I'm leaving you in great hands with Sarah O'Meara and Kosheno Moore. They will carry on the torch for me. And who knows, you might see me around here in the community. I'll be a power user of Jive at Agilent and could need your advice someday!
Contact me in the future on:
As previously mentioned in my blog Change is happening for Jive.. and for JiveWorks as well, we have evolved JiveWorks to become the customer community for all Aurea products and customers. With this evolution, our community has been renamed AureaWorks. Take a moment to appreciate the change before and after on our home page:
BEFORE as JiveWorks
You'll now see a new look-and-feel for this community as well as changes to the top menus and navigation.
We've also welcomed two of Aurea's business units initially -- the Customer Experience (CX) Platform and Aurea Customer Relationship Management (AureaCRM) product -- with the rest of the company's products and business units being added in the new year.
As a result of the Aurea products being introduced to the community, new members will join us to get access to:
Eventually, we plan to offer new community members support through the community. While this transition will happen over time, we're encouraging our new members to jump in and join the conversations that are currently underway. This means you will start seeing a lot of new faces around the community, especially in the Customer Hub where all executive communications and pre-release updates and event invitations to customers will be published. Of course, we will still have Jive product-specific places, like Jive Platform where customers can find content specific to Jive's features and functionality.
Tips and tricks for getting around
Please join me in warmly welcoming our new community members and showing them the power of human connection inside our community!
Change is happening in every facet of our company right now, for Jivers, Aureans as well as customers. With this transition underway, we are getting a clearer picture of how JiveWorks, our customer and partner community, will be impacted.
I attended a Jive+Aurea Marketing offsite last week in Austin that was very enlightening. We got clear direction from Eric Levine - Aurea's Chief Marketing Officer, Jonathan Berkowitz - Aurea's Chief Product Officer, as well as Ben Cohen - Aurea's Chief Revenue Officer. Additionally, I've met with Scott Brighton - Aurea's CEO and Mowgli Montier - Aurea's SVP of Customer Experience (Support). I'm starting to develop a clear idea of where JiveWorks is headed and want to share some of that direction with you, our community members.
Changes for JiveWorks
In the coming months, you'll have the chance to get to know more about our new executive team, our new processes for customer success and support, as well as our product road map.
Be sure to follow the Customer Hub's blog so that you can stay on top of the webinar invitations and customer-only updates as they come in. See: The Best Way to Follow the Latest Product or Customer-Only Updates
Thanks in advance for your support!
Hello, JiveWorks! Have you noticed anything different coming into JiveWorks today? If you have, that's because we are now running on Jive 9.0.1!
When did it happen?
The upgrade started at 5pm PT last night (April 4th), and our team immediately started working on the upgrade. Their hard work and preparation paid off, because we were back online 5 hours later! We had estimated 8 hours, but our team got things done smoothly and efficiently.
Want to learn more about our cool new features and see what Jive 9 has to offer? Check out the Jive 9 Upgrade Planning Guide and start with Step 1: Learn What's New in Jive 9. Since we are 9.0.1, you may want to check out fixed issues for this release: Jive 9.0.1 for Hosted and On-Premise is now available.
What do I need to do?
In the upgrade process, some keys were reset. If you are experiencing issues, please restart your browser or clear your cache and try it again. Still experiencing problems? Please let us know by creating a question in AureaWorks Help.
Thank you for all your support, JiveWorks! Let us know what you think of the upgrade, if you discover any cool tips or tricks for Jive 9, or are experiencing any persistent issues!
In order to take advantage of Jive's latest features and capabilities for a hosted community, JiveWorks is upgrading to Jive 9.0.1 on Tuesday, April 4, 2017 starting at 5 pm PT. Since this is a major upgrade, the system will be in maintenance mode for around 8 to 10 hours and will not be accessible during that time. If you need to submit an urgent case during that time, the emergency support number will be listed on the maintenance page for the community.
Why we're excited about Jive 9
First off, we are setting a good example as leaders of the upgrade pack! We know that a lot of you rely on the JiveWorks experience in order to plan your own upgrades. By upgrading to Jive 9, we think this will give you a feeling of what Jive 9 has to offer and possibly inspire some of you to make the move as well!
Second, Jive 9 offers an abundance of new features for JiveWorks
We are already busy testing and making sure JiveWorks will be ready for you on Wednesday morning, April 5.
You can post a question in AureaWorks Help or comment on this post.
If you are a new member of the JiveWorks, I would love for you to take part in a proof of concept for new member onboarding. Details are below. If you'd like to take part, please comment below and I will add you to the secret group and send a follow-up welcome message.
What do we mean by new member onboarding?
Onboarding is the process of learning how to accomplish key first steps in a new community. In this case, we are focusing on:
What's the proof of concept?
The proof of concept is focused on the new member learning experience. The concept is that we will have three different methods of learning as well as special events (like webinars) and individual assignments (learn how to design a group/project). We'll have experts on hand to answer questions and help get you started towards community success. All interaction/involvement in this learning experience is purely optional.
Here's how it works:
We want to hear from you!
We have experts in the proof of concept but we need new learners as well. If you would like to take part in the proof of concept and provide us with feedback on the process, we would love to have you! Please let me know in the comments below if you would like to help us out in this important project. We hope to launch the new onboarding program in spring 2017. Thanks!
With the launch on November 9th of Jive's new JiveWorks community, I'd like to tell more of the story behind the project. Many of you are in similar situations: you came in to manage a community that you didn't have a hand in building, and maybe you've realized that the structure or organization of your community is no longer serving your members.
I've heard many of you ask, "how do you evolve a community?" More specifically, maybe you've received complaints that your community is hard to navigate, users don't know their way around, or content isn't where they expect it to be. If you've got a community more than a few years old, you could be facing the same situation we had here in this community: tons of places, no clear structure for user pathways, and confusing navigation.
With the launch of JiveWorks (our new 'Jive Community') we can tell you first-hand how to go about evolving your own community. In this blog, we'll focus on three related topics:
Get clear on your use cases.
For our community, we have several use cases which we've been clear about for years but maybe didn't have enough rigor around managing the process or organizing the structure. They are as follows:
Your use cases are the most important thing to be clear about in your own communities. Be sure to do the work with your own teams and bring in a strategist if needed (we worked with our own Jennifer Kelley) to help you work through them.
Understand the user pathways.
About three months ago, we brought together a working team to talk about our use cases and what we believed users come to this community to accomplish. The team was made up of the use case owners as well as key stakeholders in different departments. We didn't start with the focus on navigation, but instead approached the exercise purely from the member's point of view of what they need to get done in our community. We came up with member-focused statements like:
We ended up with a fairly long list of these statements and then put them into some logical groupings... Items about learning were all grouped together, same with event topics. Topics about product and support were so similar, we put those in the same bucket. We then came up with user-centered statements about the pathways that felt inclusive of all of the types of things that could happen in that category.
In the end, we had a very rough sketch of what people come to the community to accomplish (a.k.a. the user pathways):
At this step, we were getting closer to understanding how these purposeful user pathways could shape the navigation scheme.
Develop navigation to key places.
One of the things we evaluated was the key places to which we want to drive members. As a 16-year-old community, we have an excessive number of places to visit and they often mapped more to our internal departments than to a logical space hierarchy. Additionally, we want to focus user activity in some places that are core to our community use cases. We considered our use cases and the key places related to them, then mapped the key places to the user pathways.
This gave us a start on our navigation menus (which we sketched out in PowerPoint):
Once we had this straw model, we realized that many of the places needed some clean up or new places needed to be created (such as our Events hub). It's important to do this work for your own key places before you rework your navigation so that community member experience is maintained as they move through your site. We recommend reviewing this work with a few of your super-users to make sure that you are hitting the mark.
When you are ready for implementation, the navigation menus can be updated through the theme (for those who have admin privileges). You can see more about the before and after navigational impacts here: JiveWorks Navigation: Getting Around to Key Places
This is a very simplified explanation of the process we followed, in fact, the whole project took several months to complete and the work of about 12-15 different people. I also haven't yet addressed the design/theme changes you see in JiveWorks today. That will have to be the focus of my next blog!
I would love to hear whether or not you like the new navigation. Your experience here is first hand! Also, be sure to post any questions you have about these recommendations. If you run into any problems about the community, you can also post a question in AureaWorks Help.
It's one thing to talk about changing a site navigation scheme in the abstract with diagrams that look like they come from a PowerPoint slide. It's another thing altogether to not be able to find your way around once the menu of options has actually changed. For some people, it may be helpful to see how the menus used to be in order to mind map their way to the new navigation.
Below is a table representing our old menus and where and how to access the same links.
|Place (direct link)||Old menu||New menu or how to access|
|Content, People, Places||Browse menu||Use direct link or advanced search|
|Products||Browse menu||Products & Support menu > Product Announcements and Features|
|Topics||Browse menu||Use direct link or search|
|Customers||Connect menu||Customer Hub menu > Customer-only Announcements|
|Jive Developers||Connect menu||Developers & Partners menu > Developers|
|Jive External Communities||Connect menu||Learn menu > External Communities|
|Jive Internal Communities||Connect menu||Learn menu > Internal Communities|
|Partners||Connect menu||Developers & Partners menu > Find a Partner or Partner Home|
|Contact the Admin||Connect menu||Use direct link or search|
|Ask a Question||Get Help menu||Use direct link or search|
|Documentation||Get Help menu||Use direct link or search|
|Jive Support||Get Help menu||Products & Support menu > Product Support|
|Producteev Support||Get Help menu||Use direct link or search|
|Jive Training||Get Help menu||Learn menu > User & Platform Training|
|MyJive Group||Get Help menu||Products & Support menu > MyJive Support|
|My Jive Licenses||Get Help menu||Apps menu > My Jive Licenses|
|About||About Us menu||Learn menu > About JiveWorks: Getting Started|
|Blogs||About Us menu||News menu or direct link to Blogs|
|Careers||About Us menu||Use direct link or search|
|JiveWorld||About Us menu||Events menu > JiveWorld|
|Products||About Us menu||Products & Support menu > Product Announcements and Features|
Please post any feedback or questions you have below. Thank you!
Welcome to AureaWorks, the one place for our customers, partners and other interested professionals to come together for product updates, product / support questions and answers, and conversations about running and succeeding with their selected products.
Join our new member onboarding class below:
Visit: Getting Started
Here in this community we encourage our members to develop relationships with each other in order to share best practices and success stories. Additionally, employees are engaged to provide subject matter expertise and to answer key questions.
To learn more about this community, check out the space AureaWorks Help or review the topics below:
The community is organized according to key topics of interest and user pathways. Most areas are visible to the public and other areas require registration and special permissions to view (such as our customer-only places). These areas are accessible via the top navigational menus.
Note: If 24 hours has passed and we have not granted you customer access, please seeHow to Join This Community and Get Customer-Only or Partner Access
Questions? Contact the community manager by responding to this post. Thank you!
In order to improve our service to you, our community members, we have relaunched this community as of Wednesday, November 9, 2016.
To post issues or feedback on this update, please submit a question in AureaWorks Help
Keep in mind, the changes below only impact this community, not any of your own Jive communities.
Relaunching the community... what does that mean?
We have an amazing community, however, the amazingness doesn't always shine through. Navigating the site has become a challenge, the homepage isn't very dynamic, we haven't had a good way of onboarding customers versus visitors to the community and the name can cause confusion. The time is right to reset our vision for the community and realign it to our goal to be a showcase customer engagement community. On the morning of Thursday, November 10, we unveil the new community with a handful of key changes:
The Jive Community = JiveWorks!
A sneak peek into our new look-and-feel
Other key initiatives as part of the relaunch
We hope you are excited as we are to have a fresh new experience here in the community!
Join me in welcoming our new community manager for the Jive Community, Sarah O'Meara!
Sarah will be joining me in making this community even more amazing for you: our Customer Hub, users, and Partners. She's new to community management as a discipline, but brings a great deal of blogging and project management experience to our team here at Jive.
Cool facts about Sarah
Sarah spent several years travelling and working in Japan. She worked as an English teacher to Japanese high school students, helping them to find creative ways to complete assignments and share their results. She even gamified the question and answer portion of the student presentations to create more engagement between the classmates. Sarah also wrote online articles for a Japanese travel company to promote travel and activity engagement in the region. Additionally, Sarah published monthly blogs about travel, food, festivals in the Fukushima Prefecture in Japan. You can check out her blogs here: Sarah Chaney - Japan Travel Member Profile - Map Your Journeys - Japan Travel - Tourism Guide Her editorial prowess will serve her well here in the Jive community as she works on our content governance and publishing processes.
You'll see Sarah around the community, posting in Blogs with fabulous blogs such as [ARCHIVED - JSDC wrapper] Using Jive to Build a Parent Community for Online School, she'll be helping out with the How I Work interviews, and responding to your submittals in Ideas for Jive just to name a few of her responsibilities. Sarah will also play a critical role in onboarding new customers, so many people will meet her as their first step into the fold.
If you have any questions about where to get started or who to reach out to here in the community, please don't hesitate to contact Sarah or myself Libby Taylor.
In the meantime, give Sarah a virtual high-five for joining the team!
You may have heard me talk about the Unicorn badge here in the Jive Community. It's a badge that I personally give to people who help me out with special tasks. You know you want it, maybe you even covet it when you see others getting it. Eh hem Dina Vekaria.
Deep in your soul, you know you're a unicorn.
Now's your chance to earn the "Yes, You Are A Unicorn" badge and also earn a ton of advocate points in the process
Here's the deal for anyone who is interested. Starting in October, we'd like to engage a community manager in each of these active "communities of practice" : Jive Internal Communities and Jive External Communities. The position is volunteer and temporary and any member of the Advocate program can apply. In exchange for being a community manager to either place for a three month assignment, we're offering a whopping 500 Jive Advocate Points. For anyone who is interested in earning their way into JiveWorld, this is likely the simplest and most effective way to get there.
Basically, you get to do what you do best: be a community manager to a community of community managers. Participants must be willing to commit to the following activities for a three month period, including the following:
If this sounds interesting, send a direct message to me, Libby Taylor, (or you can email me at email@example.com) indicating which space you'd like to commit to ( either Jive Internal Communities and Jive External Communities ) and include two to three sentences on why you'd like to be considered. HINT: to send me a direct message here in the community, you must follow me and I will follow you back. If I get multiple interested people, we might schedule out the whole year!
And don't forget all the other ways you can continue to earn Jive Advocate Points and all the ways you can redeem them: NEW: How to Earn Jive Advocate Points in JiveWorks
To see the open spots and the on-going sign up: Volunteer Community Managers for Peer-to-Peer Places
Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to customer-only announcements, our advocates program, the cloud release center, and the hosted and on-premise release center as well within our Customer Hub space.
In this blog, I'll describe the process to become a community member and what you can do to join some of our private places for customers and partners (if these apply to you).
For new customers, your first contact with this community could be an emailed invitation from a member of our account team. If this is the case, you will need to join the community first before you can accept the invitation sent to you. The email you receive will take to directly to the community to start the registration process described below. Also, be sure to request access to the Customer-Only places in the community using the instructions below.
Almost anyone can join this community. That said, we do like to know who you are upfront. As a result, we moderate (approve or deny) all new users into the community.
Please note the following when registering:
Sometimes registration confirmation emails go awry... they are grabbed by spam filters or junk mail folders and you may miss our confirmation or welcome email. If this happens:
Because our community is primary a place for customers, we have some special places just for them. We relay important information just for customers in these private places. Two of the most important customer-only places are:
Steps to Get Access
In case you are a new partner reading these instructions, you will want to get access to the partner-only Partner Home. We've got training and direct contact to our partner enablement team in this place.Steps to Get Access
Ever wonder how you rack up points here in the AureaWorks community? This a list of activities that earn you points as you go about learning, asking, sharing and contributing to the community. If you are a customer, you can even apply these points towards our Aurea Advocate program! For more information on becoming an Aurea Advocate, visit the Customer Hub (If you are unable to access the link, please see: Are you a customer? Request customer-only access today).
Points for Activities
Actions with corresponding points are below:
Complete missions with badges
Complete these missions and we'll reward you with a special badge on your profile signifying your contribution for others to see. Some of these missions have multiple levels, so keep up the hard work in order to earn the higher-level badges.
Keep coming back to this Community!
Log in 10 times in 30 days
Awarded for your first blog in the Blogs space.
For guidelines, see: Blogging Guidelines
|Inquisitive (multiple levels)||Ask questions! Encourage conversations.|
depending on level
|Influencer (multiple levels)||Get followed! Encourage quality interactions.|
depending on level
|Responder (multiple levels)||Add comments! Encourage conversations.|
depending on level
|Crackerjack (multiple levels)|
Answer questions! Provide peer-to-peer support by encouraging and
giving good answers and marking good answers.
depending on level
|Helper (multiple levels)||Get your reply marked helpful! Ask people to mark your reply if it was helpful.|
depending on level
|Help the Helpers (multiple levels)||Mark other replies helpful! You can mark the replies to your questions as helpful and earn points.|
depending on level
|Correct (multiple levels)||Get your reply marked correct! Ask people to mark your reply if it was correct.|
depending on level
|Seal of Approval (multiple levels)||Mark replies to your questions as Correct! You can mark the replies to your questions as correct and earn points.|
depending on level
So get started collecting points!