Skip navigation

Community Help

1 Post authored by: alex.larralde

We're thrilled to announce that this week we are relaunching the current Jive Customers group—and introducing an all-new central communications hub in its place. You told us in this year's customer satisfaction survey that the Jive Community is the number one place you go for finding help, so we set out to make our customer-exclusive area better. In addition to being easier to navigate and locate relevant content, we're quadrupling the size of our customer community—meaning that you'll have access to more of your peers than ever before when you have a question or need feedback from someone facing similar challenges. By introducing a page structure, we're making information about products and programs easier to find, and our use-case focused tag categories will enable you to browse and discover relevant content and conversations quickly and easily.

 

Visit the new Customer Hub

 

Don't have access? Request access here: Are you a customer? Request customer-only access today

 

What to Expect

We've migrated content from the old group to the new space and archived some content as well. All members of the previous group who are active, current customers, should automatically have access to the new space. If there's a piece of content you can't find and must locate, don't hesitate to reach out to me directly.

 

Why You'll Love the New Space

 

A Bigger Community of Your Peers

We're expanding access to include thousands of additional customers by launching a new space. Customers will have automatic permissions, rather than having to request membership—instantly expanding your network and growing the content resources our customer community collectively has access to.

 

Topical Pages

We're making things easier to find by organizing links to key content on dedicated pages within the space. New pages include:

  • Jive Advocates: your one-stop shop for all things related to Jive Advocates, including a list of upcoming opportunities for you to earn points.
  • Products: access to all things product, including the latest on upcoming cloud releases, upgrade planning information, and customer-exclusive access to our "Ideas for Jive" space.
  • Training & Education: a consolidated view of and access to customer-only training courses, as well as best practices and thought-leadership content from Jive subject matter experts.
  • Interest Groups: a place to find content specific to your line of business and role, upcoming user group information, and other virtual interest groups that will help you connect with like-minded peers.

 

A Comprehensive Customer Calendar

From upcoming webinars, to speaking opportunities, to user group meetings, to rolling cloud release dates, our new calendar will provide a snapshot look at every upcoming customer event. Gone are the days of one-off announcements (although to be fair, I'm sure the occasional last minute event will pop up from time to time) — you'll be able to plan attendance for key customer events weeks in advance, and easily share them with your colleagues.

 

Our all-new SMB Labs Space

As part of the rollout of this new space, we're also introducing a brand new customer subspace designed exclusively for folks who manage instances of Jive at small and medium-sized companies. You, our SMB customers, face a totally different set of challenges in launching and managing communities. Complete with brand new SMB community playbook content and expert moderation, SMB Labs is your go-to spot to connect with other Jive customers who are looking to solve for the same problems you are.

 

Exclusive Customer Access to Ideas for Jive

You're the experts on managing and using our products, and we want to know how you think we can make them better. In the coming weeks, we'll be moving Ideas for Jive to the new Customers space as well, and refining our internal processes for how we intake, prioritize and respond to your product feedback.

 

We're now in the process of adding new tag categories to content that has been created in the last 18 months, which might explain why you're seeing some older content crop up in the "Recent Content" stream. Bear with us!

 

We're excited to provide what we believe will be an improved customer-exclusive experience here in the Jive Community. Our goal is to provide a safe and private platform for our customers to connect and share with one another and also to make mission-critical information more easy to find, ensuring that you never miss an important announcement or upcoming opportunity to learn. As the new space launches and our community of customers continues to grow, I'd love your feedback on how we can continue making it better. In the meantime, I'm looking forward to your initial thoughts and reactions!