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AureaWorks Community Help

27 Posts authored by: Libby Taylor

Hello Jive Community!


We're in the process of cleaning up the Jive Community architecture, spaces and groups in order to make this community sparkle and shine; as well as focus traffic in key areas. You'll start to see more blog posts like these from me about the impacts of these efforts.




Cleaning up the Blogs

We're starting the clean-up with our two dedicated blog places here in the Jive Community, Blogs and The specified item was not found..


On Friday afternoon, April 29, 2016 to Monday morning, May 2:

We will be combining these two places into one, with the following benefits:

  • One-stop for Jive and community member thought leadership!
  • One-place to follow and visit for the latest in blog content.
  • Community members will still be able to post blogs (it will now occur in Jive Talks).


What you need to know

Specifically, I will be moving the content from Social Business into Jive Talks. If you are following Social Business, we urge you to follow Blogs now. Also, I will not be moving or changing the blogs that are currently published in some of our peer-to-peer, partner or developer spaces. All those spaces will remain unaltered by this exercise in cleaning.


  • You may receive system notifications regarding new blogs being published in Blogs (please note, these are simply the blogs being moved) if you are following the Jive Talks blog in your InBox. Even with the selection for "update streams" turned off, you will still receive these notifications. You can simply delete them or check out some of our older blogs, if you so desire.
  • Only content pertinent to currently supported versions of the software were moved (there were quite a few blogs relating to older features or versions).


Action for you

There's nothing you need to do to enjoy the new set-up. The blogs posted in Jive Talks will continue to flow to the News link in our main navigation menu and the Blogs space will be featured under the About Us menu as well.


If you have any direct links to any content in the The specified item was not found., you'll need to update the links after the move. For example, if you published a blog in Social Business blogs, and shared that link with your coworkers or social network, you'll need to update those links to the new URL after the move is complete. We apologize for any inconvenience.


Please let me know if you have any questions in the comments below. Thanks!

Hey there Jive Community members,


On Friday, March 11, we will be turning off the automated email digests that are sent from this Jive Community and replace them with curated newsletters. We'll have a monthly newsletter for general community members as well as a newsletter targeted at our customer community members. This Thursday (March 10, 2016) is the last automated digest that you will receive here in the Jive Community. In addition to being emailed to  you, the curated newsletters will also get posted as blogs in the Blogs and Jive Customer Hub places and will appear in the News feed as a result. We are covering all of the communication bases with this change.


Note: This does not impact the digests that you receive from your own communities and does also not impact the product in any way. This is simply a decision for this community, The Jive Community, to communicate in a more effective way with our members.


The benefits of moving to this model are:


  • You'll get targeted information for the hottest content and places
  • You won't miss the important stuff (such as product updates or executive posts)
  • We'll be able to track your responsiveness to content (via click-though tracking)
  • We'll be able to be more responsive as we learn what you like and don't like


For those of you who rely on the digests for updates as well as enjoy the reminder to get into the community, we hope that our curated monthly newsletters can serve the same purpose. And if you miss having a completely personalized content feed, we can show you how to set up custom connections streams for which you can also receive a regular email notification.


Thanks for being a member of the Jive Community!

Hey everyone,


Just a note from me, your Jive Community community manager, to let you know that here in this community that personal content has been disabled. Note that this pertains only to the Jive Community, not in your own communities.


You might be thinking, "hey Libby, that was a really confusing statement and I have no idea what that means."


I figured that, so let me take this in steps:


  1. You are here in the Jive Community. This community is totally separate from your own communities. You with me so far?
  2. Here in this Jive Community, we recently re-disabled personal content. Personal content is anything that lives within your profile only and is not posted within a space, group or project.
  3. As a result, you can no longer access any personal content you created, nor can you create additional personal content.



Adding personal content to a community is like floating a message balloon from the roof of your house.

No one living inside the house is going to see the message unless they are specifically looking for it.

Always find a room (space, group, or project) for your content to live.


Historically, personal content in the Jive Community was disabled so that members would have to pick a place (space, group, project) for conversations, blogs, ideas, tasks or documents to live. We want that to happen so that we can be sure we are seeing your content and responding accordingly. When members are able to create personal content, such as an idea that lives only in their profile, there is absolutely no way for us to ensure that this content is getting the eyes that it needs. So questions are not answered, ideas go unrecognized, discussions suffer from neglect, and well, you get the picture. It's not a good practice for member engagement.


As I stated before, historically we have disabled personal content in the Jive Community. However, the way we disabled it was part of a customization. When the customization was removed from the Jive Community in our quest to get to cloud, personal content was unknowingly turned back on. It took us a while to discover this fact. Needless to say, some of you may have created personal content in the meantime. In fact, I know many of you have.


If you created personal content that you can no longer find in your profile (check under Your Profile > Your Content) please reach out to me and we will schedule some time when personal content will be re-enabled so that you can move your items to a place (space, group, project) to live. You can contact me in the comments below if you have any concerns. In the meantime, please refrain from creating personal content if you find that you are able to do so (we may have the settings tuned on in order to move content quickly). Find your content a place to live.


Thanks for understanding!


FYI The specified item was not found. [ARCHIVE] Jive External Communities Jive Developers Partner Home The specified item was not found.

You heard me right, the Jive Community is getting an upgrade!


We'll be moving this community to version 8.0.1 on Thursday, August 27, 2015 starting at 5 pm PDT. Since this is a major upgrade, the system will be in maintenance mode for around 8 to 10 hours and will not be accessible during that time.


Highlighted features with version 8


Besides the obvious reason of being on the latest and greatest hosted Jive platform, moving to version 8.0.1 brings the following benefits which are of particular interest to the Jive Community:


  • Being able to offer a branded experience across devices.
    With responsive page sizing/design: the screen sizes with you! Regardless of your screen size or device the page will size appropriately. Now we can design for our brand once and let the software do the heavy lifting across devices!
  • Mobile version of the site to get you to your cases faster.
    With version 8, we get a bunch of new options for tiles in order to build a fantastic mobile home page experience. And since we are primarily a support community, we'll also be building in direct access to your cases and discussions straight from the mobile home page so that you can view and respond to them as quickly as possible.
  • News stream featuring Jive thought leadership articles and product updates.
    Just like many of you, we are going to implement the News feature to focus all of Jive's really important news into one spot!
  • Promoted search content gets you to the right stuff.
    It's my goal at Jive to make sure you get the answers you seek. With the ability to promote search content, we can bump more official and current content to the top of the search results!
  • Helps us make the transition to cloud.
    Being able to make some of the changes needed in our customer support groups in version 8 helps us prepare to make the move to a cloud environment. It's all part of our master plan!

While there are a lot of other features in Jive 8, these are the focus for us at this point. As we evolve the community, we will start to utilize more features as well.


If you have any questions or concerns about this upgrade, please don't hesitate to reach out to me in the comments below.


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7/29/2015 : SUCCESS!

We have successfully loaded the new design in the Jive Community! Congrats to the Social Edge team for fabulous work.

PLEASE NOTE: You may need to clear your browser cache and possibly update your browser (if you are using an outdated browser) in order to access the site correctly.




After many months of anticipation and hard work, we can finally say "we did it!" The Jive Community has been redesigned to reflect world-class community status. Do we still have more work to do to really achieve that goal? Of course. But first, I'd like to take a moment to thank everyone who helped out with the effort by providing their thoughts and feedback. We couldn't have gotten to this point if it wasn't for you.


Advance warning: downtime required


A maintenance window of 1 hour will occur this Wednesday night, July 29, at 8 pm Pacific Time in order for us to turn on the theme/design and quick-check functionality. That window provides us with enough time to check the design and set it back to the previous version if something isn't quite right. Please be sure to save any work you are doing in the Jive Community prior to that time.




Check out the new design


Once the new design has been launched you can come back to this blog and learn more about the changes below.


What's changing


Here's the short list of what's different in the community as a result of the new theme and design:


  • The sidebar has been removed from the home page. We want to get the home page closer to the look-and-feel of version 8 and this does the trick.  It will look familiar to what you see in version 8 today (if you have version 8). You can access your Inbox with the link provided in the navigation bar, look for this icon... And the Activity feed is now visible on the Home page in the Latest and Trending widget.


  • Featured content is smaller so the Find Answers widget is more visible. We still have featured content but it only takes up one spot and that spot is much smaller, allowing the important content below it to reside higher on the screen.
  • Call-to-action for new users to get registered or to visit the Getting Started space. Depending on how a visitor enters the site, they will either see the prompt to register or a link to the getting started page for new users.
  • Product and technology updates/news has a spot all its own. Users will not have to dig around to look for the latest news or updates from our product team. When there's no new product news, we will use this spot for links to more technical blog posts.
  • The search widget is better than ever. It searches from Jive Support, Jive Knowledge Base, and the Documentation website as soon as the user starts typing in the search box. Not seeing the answer you need? We also link to a document that explains where users can find the types of answers they might be looking for in other places.
  • Content is tailored based upon your interests. In the Your Track widget, you can select the type of content you are interested in seeing. Maybe today it's Community Manager content, maybe tomorrow it's Developer content. You can easily change your track in the pop-up selection window. This connects to a new profile field for interest track. So in the future, we will be able to get a feel for the numbers of people coming to the community for a particular type of content or interest.
  • Activity and Trending feed on the home page. Users will be able to see the pulse of the community right on the home page.

What you should know

Any time there is change it can take some getting used to. While the points above represent some great developments, a few of the features might create a stir, so I'd like to address your concerns here:

  • Where's my cheese!? The removal of the sidebar links mean that many users who have pinned the Inbox or Activity Stream as their home page will no longer have that option. Since many of our long-time users have pinned the Inbox as their home page, I suspect there will be some adjustment required. Granted, the move to version 8 would create the same change, so really we are simply moving this pain forward in time.
    • Our answer: Selecting the (@) at the top of the navigation bar will you to your Inbox. From there, you can create a bookmark in your browser and use that as your way into the Jive Community. Be sure to bookmark:
  • Why is the navigation bar so tall? We are choosing not to use the skinny/sticky navigation bar in order to accommodate links for global navigation back to our web properties. The old Jive Community design has the same type of global persistent navigation.
    • Our answer: The new JC navigation bar is actually skinnier than the old navigation bar. So it's an improvement space-wise.
  • You'll be asked to pick a track. The first time you log in to the Jive Community after the redesign, a pop-up window will appear asking you to select a track. It should only happen once if you select a track at that time. It's possible that having to select an interest track might create some additional questions when people want to select a new interest track. If you have any questions about the tracks, please let me know.
    • Our answer: Select a track when you see the pop-up. You won't see the pop-up again until you want to change your content track. Change your track either by clicking on "Change Track" in the home page widget or by editing your profile (scroll to the bottom of your profile to Track).
  • We have a new space just for Community Managers. This was a result of the need for more focused content in the Community Manager interest track. We discussed combining the two community groups into one, but that idea wasn't well received. And at more closer examination, I discovered that most of the content in those groups was user-generated discussions. The community still had the need for a single, official Jive place for Community Manager best practices.
    • Our answer: While a single place was needed we didn't have to change what is already in place. In the same way we have a home for Partners, Developers and Customers, we now have a home for how-to and best practice content aimed specifically at Community Managers. I've pulled in discussion feeds from both the Internal and External Communities groups and point out to CM training in the Community Manager space as well. We will continue to add to the official content in the The specified item was not found. space over time.

Next steps

The exercise of conducting the redesign really uncovered a bunch of work for the near future:

  • Upgrade to version 8. In order to really delivery a world-class experience, we need to get on the latest version where our support case creation and management system will work. We are planning to do just that with an August update to version 8.0.1 hosted.
  • Rearchitecture. Much progress has been made simply as a result of the redesign. However, we still have too many spaces where nothing is happening. We need to really look at combining some of our Jive-owned groups in order to simplify and clarify the experience for users.
  • Clean up the mess. The architecture is being streamlined and slimmed down. But there are still HUNDREDS of Jive-created groups that are random with no activity. Since this requires quite a lot of effort, we will be reaching out to you for your help with clean up as needed, one topic at a time.
  • Get to cloud. We have been using our own platform for customer support for 14 years. With the introduction of Jive Cloud, we began to evaluate the many customizations utilized by the Jive Community. With the upgrade to 7.0.3 in 2014 we were able to eliminate a majority of the customizations. The larger, more labor-intensive customizations still remain. To address these customizations, Jive's Support team is working very closely with our Engineering and Product teams on specific business processes and will be making both changes to the process and enhancing the available add-on framework to accommodate overall business needs.  We've determined that to take advantage of the functionality in newer versions of Jive and continue our progress toward Jive Cloud, the Jive Community will be upgraded to Jive 8 in August 2015 (further announcement to come). Planning continues toward a Jive Cloud migration (the timeline has not yet been set). Jive is committed to the Jive Cloud product and is excited to move closer to being able to use it for our business activities.

Once the site is live, please let me know what you think!


The specified item was not found. [ARCHIVE] Jive External Communities Jive Developers Partner Home The specified item was not found.

We are in last stages of redesigning the home page and theme of the Jive Community. I wanted to give you all a sneak peek of what's to come and give you some key information about what's changing and how it will make your life easier.


Go-live timing


The new home page will be launched sometime in the next few weeks. We are working hard to test all of the widgets as well as streamline the design. We want to make sure it's ready for prime time before loading into the Jive Community.


What's in it for you


Our objective is to design a world-class showcase community that gets you (our users) to the answers they seek as quickly as possible.


Other features:

  • Key content about product updates and social business best practices on the front page
  • Help for new users to get started & encourage newcomers to join the community
  • Get users to the content/answers they need as quickly and easily as possible with a new search widget
  • Find new content by your area of interest (content tracks)
  • Show off the cool things that can be done in Jive


New Home Page design.jpg

The new Jive Community home page will look a little something like this.


Never visit the home page? Here's why you might want to take a second look


We hope some of the new features of the home page will make you take a second look in case you don't use the home page to enter the Jive Community.


Some added benefits:


We hope you enjoy the new home page!


Follow us for updates


More changes are coming soon in the Jive Community, so be sure to follow this place for further updates!

Recently we have been working on something special for our hosted and on-premise customers in this Community.


It's called My Jive Licenses


For hosted or On-premise customers, you can access it here:


This app allows you to see or manage the Jive-n or Jive-x software that you've purchased.







Happy Anniversary Jive Community!


I'm coming up on my first anniversary at Jive and what a year it's been! Seriously, it's been a love story and a roller coaster ride all in one! It started with a JC face-lift using our new brand designs, then the intensity of JiveWorld14, and finally our upgrade to with a lot of blogs, projects and clean-up happening in between.


And now that I have more experience with Jive under my belt, we are looking toward some exciting new developments for 2015!


As I've mentioned before, the Jive Community has an extensive history and in some aspects resembles the Winchester Mystery House (see Where to start when your community resembles a mystery house). At Jive, we live to empower our employees to get stuff done and part of that power includes the ability to create groups in the Jive Community. Honestly, it's like trying to stop the ocean waves from washing up on the beach. New groups are being created by Jivers every day. So while I haven't figured out the right approach to stem the creation of new groups while still promoting collaboration, I am focused on developing a space architecture that covers our top spaces. I'm working on a permissions scheme as well to be sure we are allowing the right people the right access. In order to clean up our spaces, I am using data to tell me the story of where users are going and what they are trying to achieve. I'd say it's a fairly good start and focuses on the paths that users are already taking. What it's led me to is this: we are not currently enabling our users to get to their destinations (answers) as quickly and easily as possible. Soooo we are...


Redesigning the home page

One thing that has become clear is that we have several different audiences in the Jive Community. Not only do we have customers, partners and prospective customers (as well as non-registered users), even our customer audience can be broken down into different roles like Developer, Community Managers, and Management/Executives. Serving everyone the same content is problematic at best and results in a longer path (both in clicks and time) from entry to answer for each user.


We are working to change all that! We have launched a project to redesign the home page with an eye towards tailoring the experience based upon the user's "track." It's our goal to help you accomplish what you came here for as quickly and easily as possible. Then depending on the track you pick in your profile, what you see on the home page would be customized. We'll be working behind the scenes to make sure each track is well stocked with the content that you need.The tracks we are considering are similar to the tracks that we use at JiveWorld:

  • New to Jive
  • Community Management
  • Developer
  • Implementation/IT
  • Partner


Next steps - evaluating cloud

Jive makes some awesome products and we think the Jive Community should reflect the latest and greatest of what is available. That said, we are evaluating the move to the cloud or at the very least to version 8 as soon as possible. We will be working through our major road blocks (see, we all have road blocks!) and following our own best practices for upgrade planning. For those of you who have gone through the upgrade planning process you know that we won't be making any sudden changes in the next weeks but rather over the next several months.


Please consider this blog as the first heads-up for these upcoming events.

As always, please let me know if you have any questions.

I'm writing to address three issues that have come up in the Jive Community:


  • Spam attack
  • Inbox error affecting Inbox loading
  • Akamai error requiring restart


Spam attacks

Unfortunately anyone who runs a community will end up dealing with Spam. What we didn't anticipate were the tricks that came with this new wave of spam. We know that you are dealing with some of the same issues in your own communities as well. We've even started a private community for those of us who have to deal with Spam on a daily basis: [ARCHIVE] Spam Management Ideas. This group is discussing creative ways using Jive and associated plug-ins to manage spam. To be accepted in that group, you'll need be active in the community in places such as [ARCHIVE] Jive External Communities ... We don't want to add any possible spammers!


Regarding the recent Spam attack, our team worked quickly to address the posts as well as disable the users. In the process of addressing these attacks, we decided to turn off new user self-registration for 24 hours. We did this starting on Tuesday, March 3, in case you encountered any errors registering your coworkers or team members during that time.


Greater controls in the Jive Community over new user registration


Here's the approach that we are using to address spam in the Jive Community:

  • Only new registrations from customer email domains are auto-approved. All new users may register themselves and will be automatically approved if their email domain ( matches a domain on our Community Domain list. We pulled our community domain list from our list of current customers. We will be updating the email domains as new customers are brought on board. You can manage this list in your own communities in the Admin Console under the People > Settings > Registration Settings path. Enter the approved domains in the box for Community Domain List. What this means for our customers is that if you have contractors who work for you and use non-company email addresses, they will have to go through the moderation queue to get approved. See image below.


  • Moderate new users with generic email address. When users sign-up with email addresses not on the approved Community Domain list, they will get sent into a moderation queue. We also maintain a "black list" of generic email domains adding more if spammer slip through. The list includes email domains such as, and We have a standard email response to send to people whose registrations are moderated which asks them about their interest in our community. If they can provide us with the appropriate response, we will allow them into the community.

  • New User Content Moderation under consideration. We are considering moderating the content of new users in order to capture those people early on who look like potential spammers. Random posts about nothing in particular are usually a red flag. Other signs of possible spamnation might be a person who re-posts content from anther portion of the site with words like "This is really great" appended to the front of it. While we are not turning this feature on now (because of the new user moderation steps above) we might need to turn it on if spammers still find their way through the net.



Jive Inbox errors

At the same time of these spam attacks, we were experiencing intermittent errors with the Jive Community home page and Inbox links. We investigated the error and determined it was due to a bug that happens when turning off the feature that allows external bookmarks. We had turned that feature off in order to control spam avenues. It was been turned back on until the bug is fixed.

Unexpected Jive Community Downtime

Finally, to round out a fabulous day, we needed an unplanned restart of the Jive Community in order to correct an Akamai error. Around noon on Tuesday, March 3, 2015, we brought the Jive Community down in order to accommodate the required restart. We apologize for any inconvenience this may have caused you.


If you have any questions about these events, please let me know in the comments below.

I'm not usually a fan of new year resolutions. I think that the ability to make a decision and stick to it should be a year-round thing. Think of the promise that each day would bring if we imbued it with the magical power of the new year! Plus, there was that one year where I put P90X on the new year resolution list thinking it was a high-energy vitamin drink and instead discovered that it was a physical workout that I'm pretty sure was trying to kill me. That didn't last long.


I realize not all resolutions are destined for failure, so in the spirit of the new year resolution I've come up with a list of my own for the Jive Community!


2015 New Year Resolutions for the Jive Community

  • Keep a clean house. Here's a little secret, folks, keep it between you and me: The Jive Community has some junk in its trunk. We Jivers are certainly enthusiastic with our group-making capabilities. Got an idea, make a group! Want to talk about something, add a space! There are very few communities out there who could boast of more places than us. I vow to clean house and put in more stringent requirements for when someone wants to create a group. Fewer spaces and more conversations, hooray!
  • Create a Community Management blog series. There's a lot of stuff we know collectively about building awesome communities. And there's a lot that people want to know when getting started building their communities. I want to bring the two together in a blog series. A combination of reorganizing content we already have and soliciting new content from people, just like you (and me).  It will live in JiveTalks and be organized by category with appropriate tags.
  • Work together on our challenges. Sure, "work better together" is a marketing slogan but it really means something when you think of the power of all of us working together. As I mentioned in my holiday blog, we are the community of community managers! Oftentimes, we are all trying to answer the same questions. Let's see if together we can solve some of our biggest challenges such as how to increase user adoption or improve communications.


I think three things on the resolution list is enough considering all of the other things already on my plate: managing the community, guiding new use cases, driving the governance board, striving to world-class status, and more.


What are your new year resolutions?

By now, you've seen the system announcement that the Jive Community is getting an upgrade on Friday, January 23.

IMPORTANT: This upgrade does not affect your company's community and is not related to the cloud upgrades happening this week for customers or any additional upgrades you might have planned individually for your communities. This upgrade only applies to the community found at this URL:


What's happening?
The Jive Community will be upgraded to version on Friday, January 23 at 5 pm, Pacific Time. Because the Jive Community is made up of several nodes, it will require a downtime of approximately 6 to 8 hours to conduct the upgrade. Luckily, we are able to schedule it on a Friday night and no customer upgrades are planned for that day.


What happens when JC is down?

Visitors will see a custom maintenance page which directs customers to call a support number for critical issues and asks them to hold off on submitting cases for non-critical cases.


What do you need to do?

Nothing! Great news, right? Relax and enjoy your weekend and there will be an upgraded Jive Community back online when you return to work.



Please let me know in the comments below. Thank you!

You never know where life is going to take you.

Yet sometimes, if you're lucky, it will take you exactly where you need to be.


Weeks ago I posted a blog A love letter to Jive. If you had told me that within two weeks of posting that blog that I'd actually be working for Jive as their external community manager I would have called you crazy... wackadoodle... or maybe just plain NUTS. Sometimes I need Darcy Pierce to pinch me just to be sure it's all real.


Brain_on_Jive488937193_small.jpgNow in my second week at Jive, it's starting to feel like it's real....although I'm still a bit of a newbie dork. In the spirit of full disclosure, it took me three days to figure out how to copy and paste on my new Mac (I'm coming from PC world, people). I had serious trouble with on-screen scrolling. I still don't know how to set-up a teleconference or WebEx.


Luckily, there is one thing that I DO know and that's how to be a community manager. Let me give you a little bit of my background.


I come from Agilent Technologies, a Jive customer, where I was the Internal Community Manager for our Jive implementation reaching over 11k employees. During the two years I spent as community manager, I worked to bring Jive to Agilent's employee base to improve collaboration efforts; allow for greater recognition and participation in innovation; and to eventually replace Agilent's intranet portal.


So I get where you are all coming from. I understand, firsthand, the challenges of trying to make working socially actually work.


And in case you are thinking "two years experience, ppthpt, that is nothing!" I also have an additional 20+ years of experience leading a variety of enterprise marketing programs related to content management, brand identity, and global logistics/fulfillment. Before Agilent, I also worked for Hewlett-Packard, TMP Worldwide, and Transamerica as well as a handful of small companies.


Most of all, I want you to know that my job now is to focus on you here in the Jive Community and in making this community a shining example of what social communities can do. I know that Jive has plans in place to make this community rock which you'll see and hear more about it in the coming months.



For now, my promise to you is this:

  • I promise to act as your champion within Jive.
  • I promise to strive to make a better community experience.
  • I promise to make things fun or make you smile whenever possible (because we all need more fun and smiles).


Finally, I'd like to ask, what do you need from me? I know that I am going to need your help moving forward, so please don't hesitate to ask the same of me. Reach out here or send me a private message if you want.