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The past several months we've been busy adding new Aurea Products to the AureaWorks community and welcoming new community members from across the entire Aurea portfolio. Now we are excited to announce that Aurea has acquired a new company - Artemis - which will be joining us here in the community starting today on June 7, 2018.

 

What's Artemis?

Artemis International Solutions Corporation – now Aurea Planning Solutions – has reinvented the way project management is implemented. The only true end-to-end project management provider, Artemis offers a complete solution from time tracking to global planning, bid, and acquisitions, through final completion and project delivery. Artemis International Solutions Corporation is a global leader in large-scale project & portfolio solutions where investment management and cost control are of paramount importance. Learn more: Home - Artemis

 

We are looking forward to inviting Artemis customers (along with all of you!) to the Artemis from Aurea Planning Solutions Community so that as we build engagement and activity, customers and AureaWorks members will gain access to:

  • Product-specific executive communications

  • Product information and real-time updates

  • Best practices shared by subject matter experts

  • The ability to ask questions and get answers from product champions, subject matter experts and the Aurea product teams


Of course, the Artemis from Aurea Planning Solutions Community is available to the entire AureaWorks community, so stop by and take a look! Feel free to ask questions and start discussions if you're interested in learning more about Artemis (since you get it free anyway as part of Aurea Prime!).

Have any questions? Let us know in the comments below!

 

 

 

 

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With the General Data Protection Regulation (GDPR) taking effect on May 25, 2018, we are going to be upgrading AureaWorks from 9.0.1 to 9.0.4 so we are equipped with the right tools to stay compliant with the new European Union (EU) privacy laws.

 

The AureaWorks upgrade will happen on Wednesday, May 23, 2018 starting at 5pm PDT. The system will be in maintenance mode for about four hours and will not be accessible during that time. If you need to submit an urgent case during that time, the emergency support number will be listed on the maintenance page for the community.

What's new for 9.0.4

The purpose for our upgrade is primarily for GDPR-compliant features, but our engineering and Product teams have also made improvements on the admin side including CMR performance and resolved issues around APIs, Document Conversion, Records Retention and more. You can find a complete list of 9.0.4 product fixes on the Jive 9 Release Notes page.

 

Learn more about GDPR compliance and Jive here: Jive Interactive Intranet and GDPR Compliance (English) or visit Aurea and GDPR Compliance for information about GDPR for all Aurea products.

 

 

Questions?

You can post a question in AureaWorks Community Help or comment on this post.

As you may have noticed, the community is growing larger every day with the addition of Customer Relationship Management (CRM) Community and Customer Experience Platform (CXP) in December, AlertFind Community, Campaign Manager (ACM) Community, List Manager (ALM) Community and Messaging Solutions Community in February, and with the rolling out of individual Customer Hubs for each Aurea product over the next few weeks.

 

Keeping that momentum, we are heading down the home stretch as we launch the last four Aurea products in AureaWorks! These include:

  • Energy Solutions (AES) Community - A product that delivers the retail energy industry's only fully managed business process platform, enabling broad revenue and customer management capabilities throughout the customer relationship lifecycle. This allows retail energy providers to bill faster and more accurately, enter or migrate markets more easily, and retain more customers.
  • Insurance Solutions (AIS) - A product that bridges the gap between the front office and back-office for insurers, letting them optimize the entire producer management lifecycle. In today’s competitive insurance market, insurers need to empower producers in the front office, while streamlining and automating operations across the enterprise.

  • Life Sciences Solutions (ALSS) - A product that delivers end-to-end integrated solutions designed to address the specific workflow and compliance needs in the Life Sciences. ALSS brings industry leading document management solutions to market to address Clinical, Quality, and Regulatory requirements across Life Sciences.

  • Retail Solutions (ARS) Community - A product that delivers a suite of supply chain management and store management solutions that let you navigate today's complex combination of brick-and-mortar stores, and web and mobile eCommerce to create a seamless experience for customers across every retail channel.

 

We are looking forward to inviting Aurea customers (along with all of you!) to these new spaces so that as we build engagement and activity, AureaWorks members will gain access to:

  • Product-specific executive communications
  • Product information and real-time updates
  • Best practices shared by subject matter experts
  • The ability to ask questions and get answers from product champions, subject matter experts and the Aurea product teams


Of course, these spaces are available to the entire AureaWorks community, so stop by and take a look! Feel free to ask questions and start discussions if you're curious about other Aurea products (since you get them free anyway as part of Aurea Prime!).

Have any questions? Let me know in the comments below!

Life is full of changes, and AureaWorks is no different! In early December we rebranded the community from JiveWorks to AureaWorks, introduced a new look and feel to the design, and introduced two new Aurea product spaces into AureaWorks: Customer Relationship Management (CRM) Community and Customer Experience Platform (CXP) Community.

Now we are excited to announce that we have launched four new spaces for Aurea products! These include:

  • AlertFind Community - A product for enabling two-way multi-channel communications for emergencies and disruptions
  • Campaign Manager (ACM) Community - A cloud email marketing tool to deliver the right message at the right time
  • List Manager (ALM) Community - An on-premise email marketing tool to deliver the right message at the right time
  • Messaging Solutions Community - A combination of three products to centralize email archive and discovery search, ensure email continuity even during a network interruption, and provide cloud-based email security for anti-spam, anti-virus, and content control

 

We are looking forward to inviting Aurea customers (along with all of you!) to these new spaces so that as we build engagement and activity, AureaWorks members will gain access to:

  • Product-specific executive communications
  • Product information and real-time updates
  • Best practices shared by subject matter experts
  • The ability to ask questions and get answers from product champions, subject matter experts and the Aurea product teams


Of course, these spaces are available to the entire AureaWorks community, so stop by and take a look! Feel free to ask questions and start discussions if you're curious about other Aurea products (since you get them free anyway as part of Aurea Prime!).

Next month we will be rolling out the remaining Aurea products in AureaWorks, so stay tuned!






Hello, JiveWorks! Have you noticed anything different coming into JiveWorks today? If you have, that's because we are now running on Jive 9.0.1!

 

When did it happen?

The upgrade started at 5pm PT last night (April 4th), and our team immediately started working on the upgrade.  Their hard work and preparation paid off, because we were back online 5 hours later! We had estimated 8 hours, but our team got things done smoothly and efficiently.

 

What's different?

Want to learn more about our cool new features and see what Jive 9 has to offer? Check out the Jive 9 Upgrade Planning Guide and start with Step 1: Learn What's New in Jive 9. Since we are 9.0.1, you may want to check out fixed issues for this release: Jive 9.0.1 for Hosted and On-Premise is now available.

 

What do I need to do?

In the upgrade process, some keys were reset. If you are experiencing issues, please restart your browser or clear your cache and try it again. Still experiencing problems? Please let us know by creating a question in AureaWorks Community Help.

 

Thank you for all your support, JiveWorks! Let us know what you think of the upgrade, if you discover any cool tips or tricks for Jive 9, or are experiencing any persistent issues!