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In order to improve our service to you, our community members, we have relaunched this community as of Wednesday, November 9, 2016.


To post issues or feedback on this update, please submit a question in AureaWorks Community Help


Keep in mind, the changes below only impact this community, not any of your own Jive communities.




Relaunching the community... what does that mean?


We have an amazing community, however, the amazingness doesn't always shine through. Navigating the site has become a challenge, the homepage isn't very dynamic, we haven't had a good way of onboarding customers versus visitors to the community and the name can cause confusion. The time is right to reset our vision for the community and realign it to our goal to be a showcase customer engagement community.  On the morning of Thursday, November 10, we unveil the new community with a handful of key changes:


  • New community name: JiveWorks.  Using best practices, we brainstormed a list of names, picked them apart, narrowed the list and ultimately made the final selection on the new name for the community. While we won't be changing the URL for the community (browser bookmarks and links will still work), the name is perfect on many levels:
    • Jive works to bring people together in collaboration, communication and connection.
    • Our community helps customers get work done for their own communities
    • Definition of 'works' : effort directed to accomplish something; a place where a specific type of business is carried on

The Jive Community = JiveWorks!


  • New home page. Our new community home page will display vibrant curated community activity and featured thought leadership content. We have also streamlined Q&A with a dynamic ‘ask a question’ widget to get questions posted to the right places.  And with mobile top of mind, we have leveraged our responsive design functionality to ensure you can have a great experience on the community regardless of what machine or device you are using.  In addition, we have a more consistent look-and-feel with Jive’s family of web properties.

A sneak peek into our new look-and-feel


  • New navigation menus and updated information architecture. You'll find new sticky menus at the top of the site and reorganized support pathways as shown in the diagram below. We have also focused on making much more of the community accessible to anyone visiting and limited the amount of content in private spaces.

Other key initiatives as part of the relaunch

  • New Events space. We are combining all of our event related content into a one-stop-shop Events space.
  • Refreshed customer hub. The Jive Customer space will now focus on customer-private content and announcements only, as a result more content will be public.
  • New governance processes. We are improving our processes for new customer on-boarding, content planning, and private-vs-public content and space accessibility.


We hope you are excited as we are to have a fresh new experience here in the community!

Join me in welcoming our new community manager for the Jive Community, Sarah O'Meara!


Sarah will be joining me in making this community even more amazing for you: our Jive Customer Hub, users, and Partners. She's new to community management as a discipline, but brings a great deal of blogging and project management experience to our team here at Jive.


Cool facts about Sarah

Sarah spent several years travelling and working in Japan. She worked as an English teacher to Japanese high school students, helping them to find creative ways to complete assignments and share their results. She even gamified the question and answer portion of the student presentations to create more engagement between the classmates. Sarah also wrote online articles for a Japanese travel company to promote travel and activity engagement in the region. Additionally, Sarah published monthly blogs about travel, food, festivals in the Fukushima Prefecture in Japan. You can check out her blogs here: Sarah Chaney - Japan Travel Member Profile - Map Your Journeys - Japan Travel - Tourism Guide  Her editorial prowess will serve her well here in the Jive community as she works on our content governance and publishing processes.


You'll see Sarah around the community, posting in Blogs with fabulous blogs such as [ARCHIVED - JSDC wrapper] Using Jive to Build a Parent Community for Online School, she'll be helping out with the How I Work interviews, and responding to your submittals in Ideas for Jive just to name a few of her responsibilities. Sarah will also play a critical role in onboarding new customers, so many people will meet her as their first step into the fold.

If you have any questions about where to get started or who to reach out to here in the community, please don't hesitate to contact Sarah or myself Libby Taylor.


In the meantime, give Sarah a virtual high-five for joining the team!



You may have heard me talk about the Unicorn badge here in the Jive Community. It's a badge that I personally give to people who help me out with special tasks. You know you want it, maybe you even covet it when you see others getting it. Eh hem Dina Vekaria-Patel.


Deep in your soul, you know you're a unicorn.



Now's your chance to earn the "Yes, You Are A Unicorn" badge and also earn a ton of advocate points in the process


Here's the deal for anyone who is interested. Starting in October, we'd like to engage a community manager in each of these active "communities of practice" : The specified item was not found. and [ARCHIVE] Jive External Communities. The position is volunteer and temporary and any member of the Advocate program can apply. In exchange for being a community manager to either place for a three month assignment, we're offering a whopping 500 Jive Advocate Points. For anyone who is interested in earning their way into JiveWorld, this is likely the simplest and most effective way to get there.


Here's how it works:

Basically, you get to do what you do best: be a community manager to a community of community managers. Participants must be willing to commit to the following activities for a three month period, including the following:

  • Routine monitoring of new questions and conversations posted to the space, checking in at least once a week and responding to or escalating open discussions. Don't worry, there will be Jivers to back you up. But in these special communities of practice, we realize that it's really YOU, the community, that have the most value to offer. Feel free to bring other customer advocates into the conversation or point to docs or blog posts that answer the member's question. You know the drill here, you got this.
  • Regular sharing of helpful content and resources via at least one new blog post published per month. Now, don't be intimidated by this part. You can share links to helpful resources and discuss why they're helpful. Or you can whip up something original and see what others think. Or perhaps ask a question that's top of mind and have other community members weigh in. The key is providing something useful to these communities of practice, as a fellow practitioner yourself. We all know that part of keeping a community engaged involves a regular stream of helpful and/or interesting content. We see members post blogs all the time, so we know you've can cover this one as well.


If this sounds interesting, send a direct message to me, Libby Taylor, (or you can email me at indicating which space you'd like to commit to ( either The specified item was not found. and [ARCHIVE] Jive External Communities ) and include two to three sentences on why you'd like to be considered. HINT: to send me a direct message here in the community, you must follow me and I will follow you back. If I get multiple interested people, we might schedule out the whole year!


And don't forget all the other ways you can continue to earn Jive Advocate Points and all the ways you can redeem them: NEW: How to Earn Jive Advocate Points in JiveWorks


To see the open spots and the on-going sign up: Volunteer Community Managers for Peer-to-Peer Places


Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to customer-only announcements, our advocates program, the cloud release center, and the hosted and on-premise release center as well within our Aurea Customer Hub space or any of our product-specific Customer Hub spaces.


In this blog, I'll describe the process to become a community member and what you can do to join some of our private places for customers and partners (if these apply to you).


For new customers, your first contact with this community could be an emailed invitation from a member of our account team. If this is the case, you will need to join the community first before you can accept the invitation sent to you. The email you receive will take to directly to the community to start the registration process described below. Also, be sure to request access to the Customer-Only places in the community using the instructions below.


How to Join This Community


Almost anyone can join this community. That said, we do like to know who you are upfront. As a result, we moderate (approve or deny) all new users into the community.


Please note the following when registering:

  • For existing customers. When you submit your registration, please use your company email address. If our system recognizes the email domain as a customer address, your registration approval is streamlined.  After registration is complete, you will receive an email confirmation. To access important private customer places in the community, see the Customer-Only Access section below.
  • For new customers. New customers, you may have received an emailed invitation from a member of the account team to join your group in the community. Please register in the community using your company email address: we will look up your company in our database in order to confirm your customer status. Although your registration is processed immediately, it takes 24 hours to apply customer permissions (we operate during Pacific Time business hours only).
  • For potential-customers. If you are looking to learn more about Aurea's products, the community is a great place to start. Please use your company email address to register so we can more quickly process your request. We will manually look up your company in our database or online in order to confirm your status.


Sometimes registration confirmation emails go awry... they are grabbed by spam filters or junk mail folders and you may miss our confirmation or welcome email. If this happens:

  • Add JiveWorks to your accepted list of domains in your email filter (if you are able)
  • Check your junk mail or spam filter often
  • Follow up with an email to: Lauren Vescera if you have any issues.


How to Get Customer-Only Access

Because our community is primary a place for customers, we have some special places just for them. We relay important information just for customers in these private places. Two of the most important customer-only places are:



Steps to Get Access


How to Get Partner Access

In case you are a new partner reading these instructions, you will want to get access to the partner-only Partner Home. We've got training and direct contact to our partner enablement team in this place.Steps to Get Access

Ever wonder how you rack up points here in the AureaWorks community? This a list of activities that earn you points as you go about learning, asking, sharing and contributing to the community. If you are a customer, you can even apply these points towards our Aurea Advocate program! For more information on becoming an Aurea Advocate, visit the Jive Customer Hub (If you are unable to access the link, please see: Are you a customer? Request customer-only access today).


Points for Activities

Actions with corresponding points are below:

  • Your reply was marked as "correct" = 20
  • Create a blog post = 20
  • Your reply was marked as "helpful" = 15
  • Get someone to join the community = 15
  • Post a question = 10
  • Create a discussion = 10
  • Create a document = 10
  • Have someone like something you posted = 10
  • Upload a file = 10
  • Create an idea = 10
  • Receive a vote on your idea = 10
  • Tag a piece of content = 10
  • Comment on an idea = 5
  • Post a comment = 5
  • Post a reply to a question = 5
  • You marked a reply as "helpful" = 5
  • You marked a reply as "correct" = 5
  • You replied to a discussion = 5
  • Vote on an idea = 3
  • Vote on a poll = 3
  • You @mentioned a member = 3
  • Like content = 1
  • Have someone follow you = 1


Complete missions with badges

Complete these missions and we'll reward you with a special badge on your profile signifying your contribution for others to see.  Some of these missions have multiple levels, so keep up the hard work in order to earn the higher-level badges.

Badge Image

Mission name



239596_Admit-One_missionBadge_100x.pngAdmit One

Keep coming back to this Community!

Log in 10 times in 30 days


Awarded for your first blog in the Blogs space.

For guidelines, see: Blogging Guidelines

239596_Inquisitive-Lvl1_missionBadge_100x.pngInquisitive (multiple levels)Ask questions! Encourage conversations.

20-30 points

depending on level


239596_Influencer-Lvl1_missionBadge_100x.pngInfluencer (multiple levels)Get followed! Encourage quality interactions.

50-300 points

depending on level


239596_Responder-Lvl1_missionBadge_100x.pngResponder (multiple levels)Add comments! Encourage conversations.

25-400 points

depending on level


239596_Crackerjack-Lvl1_missionBadge_100x.pngCrackerjack (multiple levels)

Answer questions! Provide peer-to-peer support by encouraging and

giving good answers and marking good answers.

5-1000 points

depending on level


239596_Helper-Lvl1_missionBadge_100x.pngHelper (multiple levels)Get your reply marked helpful! Ask people to mark your reply if it was helpful.

100-1000 points

depending on level


239596_Help-the-Helper-Lvl1_missionBadge_100x.pngHelp the Helpers (multiple levels)Mark other replies helpful! You can mark the replies to your questions as helpful and earn points.

25-400 points

depending on level


239596_Correct-Lvl1_missionBadge_100x.pngCorrect (multiple levels)Get your reply marked correct! Ask people to mark your reply if it was correct.

150-5000 points

depending on level


239596_Seal-of-Approval-Lvl1_missionBadge_100x.pngSeal of Approval (multiple levels)Mark replies to your questions as Correct! You can mark the replies to your questions as correct and earn points.

50-800 points

depending on level



So get started collecting points!

The following update pertains only to this Jive Community at the URL: Your own communities are not impacted by this change.


Changes to the privacy of every Jive Community user's profile are planned for August 1.

In order to comply with data privacy regulations, Jive will be introducing privacy-friendly default settings to improve user control over the use of profile data. Any fields containing personal data (any information that could be used to identify a person) will be default set to be private to the User (or "Yourself").


The policy requirement is to set the following to Private to the User (Yourself):

  • Name
  • Email (personal and company)
  • Phone (personal and company)


On August 1, the following will occur:

  • The default for Name, Email, and Phone fields in Jive Community profiles will be set to 'Yourself'. This will reset any settings you may have made previously to your profile privacy.
    • Most other fields will be set to 'Registered Users'...
    • With the exception of Username, WorkType and Profile Images which will be set to 'Public'.
  • Other fields will be removed:
    • Home address
    • Alternate name
    • Alternate phone number and email
  • The privacy policy link will be added to all registration screens for the Jive Community so that new registrants will be aware of our privacy policy.


The Impact to YOU

You will no longer be able to see the real name (i.e. First Last: Joe Smith) for other members of the Jive Community unless they choose to set their profile privacy setting for Registered User visibility. Username (i.e. 'joe.smith') will be visible, however, which may not be helpful if the person has set their username to 'happypuppy.' This includes Jivers as well. Luckily, Jive follows the protocol 'first.last' for most Jive employee user names in the Jive Community.


While this action is being taken to protect your privacy, I would understand if some of you have concerns. I want to take this moment to reaffirm that these changes are necessary to protect your right to data privacy.


Specifically, our goal is to:


  1. Provide transparency and options for users to make informed decisions about the use of their personal data;
  2. To foster and maintain user trust through clear information about how their information will be shared;
  3. Comply with user rights recognized in national, regional and international privacy frameworks and respect the privacy standards of all countries where Jive operates; and
  4. Discourage and/or further improve measures against illegal activities, such as spamming or identity theft.


We understand that people may place value on having access to certain information, such as a community member's name. As such, we urge all customers to update their privacy settings as shown below if they would like to make their information more visible to others in the community.


ACTION: Update your profile settings AFTER August 1*

To make your name visible to the community after the default setting has been changed on August 1, follow these steps:


  1. Under your profile menu, select Edit Profile > Privacy
  2. Update your profile setting for Name, Email or Telephone for the visibility you prefer.
  3. Select Save at the bottom of the screen.


* Any setting changes made prior to the reset on August 1 will be updated to the default as a result of this change. Please wait until AFTER August 1 to make any changes to your privacy settings.

Note: If you are unable to save your settings (see comments below), please check that you have the Company, Title, and Expertise fields completed in your profile before you attempt to save the new privacy settings.

You heard me right, the Jive Community is getting an upgrade!


We'll be moving this community from version 8.0.1 to on Thursday, June 2, starting at 5 pm PT. The system will be in maintenance mode for around 6-8 hours and will not be accessible during that time.


Your individual communities will not be impacted by this upgrade. The Jive Community is a hosted community and completely separate from our customer's communities. The only impact to you is that this community will be offline during the upgrade, so you will not be able to submit support cases in your secret support groups. Please call the support service line for any emergency support. The phone number will be listed on the maintenance page in case of an emergency.


Highlighted features with version


Besides the obvious reason of being on the latest and greatest hosted Jive platform, moving to version brings the following benefits which are of particular interest to the Jive Community:


  • Better spam controls: We will be able to use the Spam Prevention Services in the product. The Jive Spam Prevention Service filters all new or edited content on the community. Content that is flagged as spam will be placed into the moderation queue.

  • Synonym support in search: The synonym search feature improves search results by allowing you to create lists of synonyms. For example, you might want a search for "big" to return results for "large", and vice versa. Or, if your users search using terms specific to your industry, you might want to set up a synonym that associates commonly used terms, such as "mobile" and "phone".
  • SEO improvements: Linking search results to the first page of a thread, correctly interpreting author and date, and more.


If you have any questions or concerns about this upgrade, please don't hesitate to reach out to me in the comments below.

Hello Jive Community!


We're in the process of cleaning up the Jive Community architecture, spaces and groups in order to make this community sparkle and shine; as well as focus traffic in key areas. You'll start to see more blog posts like these from me about the impacts of these efforts.




Cleaning up the Blogs

We're starting the clean-up with our two dedicated blog places here in the Jive Community, Blogs and The specified item was not found..


On Friday afternoon, April 29, 2016 to Monday morning, May 2:

We will be combining these two places into one, with the following benefits:

  • One-stop for Jive and community member thought leadership!
  • One-place to follow and visit for the latest in blog content.
  • Community members will still be able to post blogs (it will now occur in Jive Talks).


What you need to know

Specifically, I will be moving the content from Social Business into Jive Talks. If you are following Social Business, we urge you to follow Blogs now. Also, I will not be moving or changing the blogs that are currently published in some of our peer-to-peer, partner or developer spaces. All those spaces will remain unaltered by this exercise in cleaning.


  • You may receive system notifications regarding new blogs being published in Blogs (please note, these are simply the blogs being moved) if you are following the Jive Talks blog in your InBox. Even with the selection for "update streams" turned off, you will still receive these notifications. You can simply delete them or check out some of our older blogs, if you so desire.
  • Only content pertinent to currently supported versions of the software were moved (there were quite a few blogs relating to older features or versions).


Action for you

There's nothing you need to do to enjoy the new set-up. The blogs posted in Jive Talks will continue to flow to the News link in our main navigation menu and the Blogs space will be featured under the About Us menu as well.


If you have any direct links to any content in the The specified item was not found., you'll need to update the links after the move. For example, if you published a blog in Social Business blogs, and shared that link with your coworkers or social network, you'll need to update those links to the new URL after the move is complete. We apologize for any inconvenience.


Please let me know if you have any questions in the comments below. Thanks!

Hey there Jive Community members,


On Friday, March 11, we will be turning off the automated email digests that are sent from this Jive Community and replace them with curated newsletters. We'll have a monthly newsletter for general community members as well as a newsletter targeted at our customer community members. This Thursday (March 10, 2016) is the last automated digest that you will receive here in the Jive Community. In addition to being emailed to  you, the curated newsletters will also get posted as blogs in the Blogs and Jive Customer Hub places and will appear in the News feed as a result. We are covering all of the communication bases with this change.


Note: This does not impact the digests that you receive from your own communities and does also not impact the product in any way. This is simply a decision for this community, The Jive Community, to communicate in a more effective way with our members.


The benefits of moving to this model are:


  • You'll get targeted information for the hottest content and places
  • You won't miss the important stuff (such as product updates or executive posts)
  • We'll be able to track your responsiveness to content (via click-though tracking)
  • We'll be able to be more responsive as we learn what you like and don't like


For those of you who rely on the digests for updates as well as enjoy the reminder to get into the community, we hope that our curated monthly newsletters can serve the same purpose. And if you miss having a completely personalized content feed, we can show you how to set up custom connections streams for which you can also receive a regular email notification.


Thanks for being a member of the Jive Community!


A brand new game for JiveWorks

The JiveWorks community aims to be a place where Jive customers, champions, employees and experts meet and collaborate.  Our goal is to be the best example of a community that we possibly can be.  In order to promote that idea, we're introducing a new game for JiveWorks members to compete in.


Our goals for gamifying JiveWorks

  • Encourage peer-to-peer support amongst our customers, partners, and Jive employees
  • Provide a guided set of tasks for new users onboarding into the JiveWorks community
  • Incentivize completion of key profile data that helps a user establish their identity in the community
  • Reward members for engaging with one another


The new status levels

The theme for our new status levels is simply the word "Community."  What kinds of people do you find in a community, and how do they hold that community together?  Here are the levels:



New missions with badges

Complete these missions and we'll reward you with a special badge on your profile signifying your contribution for others to see.  Some of these missions have multiple levels, so keep up the hard work in order to earn the higher-level badges.

Badge ImageMission nameDescription
239596_Admit-One_missionBadge_100x.pngAdmit OneLog in 10 times in 30 days
239596_Blogger_missionBadge_100x.pngBloggerAwarded for your first blog in the Social Business space
239596_Inquisitive-Lvl1_missionBadge_100x.pngInquisitive (multiple levels)Ask questions!
239596_Influencer-Lvl1_missionBadge_100x.pngInfluencer (multiple levels)Get followed!
239596_Responder-Lvl1_missionBadge_100x.pngResponder (multiple levels)Add comments!
239596_Crackerjack-Lvl1_missionBadge_100x.pngCrackerjack (multiple levels)Answer questions!
239596_Helper-Lvl1_missionBadge_100x.pngHelper (multiple levels)Get your reply marked helpful!
239596_Help-the-Helper-Lvl1_missionBadge_100x.pngHelp the Helpers (multiple levels)Mark other replies helpful!
239596_Correct-Lvl1_missionBadge_100x.pngCorrect (multiple levels)Get your reply marked correct!
239596_Seal-of-Approval-Lvl1_missionBadge_100x.pngSeal of Approval (multiple levels)Mark replies to your questions as Correct!


Other ways to earn points

  • Get your reply marked correct
  • Get your reply marked helpful
  • Post a question
  • Create a discussion
  • Create a document
  • Have your post liked
  • Upload a video
  • Create a blog post
  • Create and idea
  • Post a comment
  • Reply to a question
  • Mark other replies as 'Correct' or 'Helpful'
  • Vote on an idea or poll
  • @mention sombody
  • Like content
  • Tag content
  • Get followed


What about our old badges?

Don't worry!! You won't lose any of your points that you've worked to achieve, and all existing badges that you've earned will still remain on your profile.  From this point on, however, some of the missions that existed in the community prior to the refresh will no longer be available to complete, and instead these new missions will be available.


I volunteer as tribute!!

Ready to play the game?  Get out there and contribute!  Follow key places like Jive Customer Hub, find a user group near you, get involved in the Jive Developers space, and get in the game!

We're thrilled to announce that this week we are relaunching the current Jive Customers group—and introducing an all-new central communications hub in its place. You told us in this year's customer satisfaction survey that the Jive Community is the number one place you go for finding help, so we set out to make our customer-exclusive area better. In addition to being easier to navigate and locate relevant content, we're quadrupling the size of our customer community—meaning that you'll have access to more of your peers than ever before when you have a question or need feedback from someone facing similar challenges. By introducing a page structure, we're making information about products and programs easier to find, and our use-case focused tag categories will enable you to browse and discover relevant content and conversations quickly and easily.


Visit the new Jive Customer Hub


Don't have access? Request access here: Are you a customer? Request customer-only access today


What to Expect

We've migrated content from the old group to the new space and archived some content as well. All members of the previous group who are active, current customers, should automatically have access to the new space. If there's a piece of content you can't find and must locate, don't hesitate to reach out to me directly.


Why You'll Love the New Space


A Bigger Community of Your Peers

We're expanding access to include thousands of additional customers by launching a new space. Customers will have automatic permissions, rather than having to request membership—instantly expanding your network and growing the content resources our customer community collectively has access to.


Topical Pages

We're making things easier to find by organizing links to key content on dedicated pages within the space. New pages include:

  • Jive Advocates: your one-stop shop for all things related to Jive Advocates, including a list of upcoming opportunities for you to earn points.
  • Products: access to all things product, including the latest on upcoming cloud releases, upgrade planning information, and customer-exclusive access to our "Ideas for Jive" space.
  • Training & Education: a consolidated view of and access to customer-only training courses, as well as best practices and thought-leadership content from Jive subject matter experts.
  • Interest Groups: a place to find content specific to your line of business and role, upcoming user group information, and other virtual interest groups that will help you connect with like-minded peers.


A Comprehensive Customer Calendar

From upcoming webinars, to speaking opportunities, to user group meetings, to rolling cloud release dates, our new calendar will provide a snapshot look at every upcoming customer event. Gone are the days of one-off announcements (although to be fair, I'm sure the occasional last minute event will pop up from time to time) — you'll be able to plan attendance for key customer events weeks in advance, and easily share them with your colleagues.


Our all-new SMB Labs Space

As part of the rollout of this new space, we're also introducing a brand new customer subspace designed exclusively for folks who manage instances of Jive at small and medium-sized companies. You, our SMB customers, face a totally different set of challenges in launching and managing communities. Complete with brand new SMB community playbook content and expert moderation, SMB Labs is your go-to spot to connect with other Jive customers who are looking to solve for the same problems you are.


Exclusive Customer Access to Ideas for Jive

You're the experts on managing and using our products, and we want to know how you think we can make them better. In the coming weeks, we'll be moving Ideas for Jive to the new Customers space as well, and refining our internal processes for how we intake, prioritize and respond to your product feedback.


We're now in the process of adding new tag categories to content that has been created in the last 18 months, which might explain why you're seeing some older content crop up in the "Recent Content" stream. Bear with us!


We're excited to provide what we believe will be an improved customer-exclusive experience here in the Jive Community. Our goal is to provide a safe and private platform for our customers to connect and share with one another and also to make mission-critical information more easy to find, ensuring that you never miss an important announcement or upcoming opportunity to learn. As the new space launches and our community of customers continues to grow, I'd love your feedback on how we can continue making it better. In the meantime, I'm looking forward to your initial thoughts and reactions!

Hey everyone,


Just a note from me, your Jive Community community manager, to let you know that here in this community that personal content has been disabled. Note that this pertains only to the Jive Community, not in your own communities.


You might be thinking, "hey Libby, that was a really confusing statement and I have no idea what that means."


I figured that, so let me take this in steps:


  1. You are here in the Jive Community. This community is totally separate from your own communities. You with me so far?
  2. Here in this Jive Community, we recently re-disabled personal content. Personal content is anything that lives within your profile only and is not posted within a space, group or project.
  3. As a result, you can no longer access any personal content you created, nor can you create additional personal content.



Adding personal content to a community is like floating a message balloon from the roof of your house.

No one living inside the house is going to see the message unless they are specifically looking for it.

Always find a room (space, group, or project) for your content to live.


Historically, personal content in the Jive Community was disabled so that members would have to pick a place (space, group, project) for conversations, blogs, ideas, tasks or documents to live. We want that to happen so that we can be sure we are seeing your content and responding accordingly. When members are able to create personal content, such as an idea that lives only in their profile, there is absolutely no way for us to ensure that this content is getting the eyes that it needs. So questions are not answered, ideas go unrecognized, discussions suffer from neglect, and well, you get the picture. It's not a good practice for member engagement.


As I stated before, historically we have disabled personal content in the Jive Community. However, the way we disabled it was part of a customization. When the customization was removed from the Jive Community in our quest to get to cloud, personal content was unknowingly turned back on. It took us a while to discover this fact. Needless to say, some of you may have created personal content in the meantime. In fact, I know many of you have.


If you created personal content that you can no longer find in your profile (check under Your Profile > Your Content) please reach out to me and we will schedule some time when personal content will be re-enabled so that you can move your items to a place (space, group, project) to live. You can contact me in the comments below if you have any concerns. In the meantime, please refrain from creating personal content if you find that you are able to do so (we may have the settings tuned on in order to move content quickly). Find your content a place to live.


Thanks for understanding!


FYI The specified item was not found. [ARCHIVE] Jive External Communities Jive Developers Partner Home The specified item was not found.

You heard me right, the Jive Community is getting an upgrade!


We'll be moving this community to version 8.0.1 on Thursday, August 27, 2015 starting at 5 pm PDT. Since this is a major upgrade, the system will be in maintenance mode for around 8 to 10 hours and will not be accessible during that time.


Highlighted features with version 8


Besides the obvious reason of being on the latest and greatest hosted Jive platform, moving to version 8.0.1 brings the following benefits which are of particular interest to the Jive Community:


  • Being able to offer a branded experience across devices.
    With responsive page sizing/design: the screen sizes with you! Regardless of your screen size or device the page will size appropriately. Now we can design for our brand once and let the software do the heavy lifting across devices!
  • Mobile version of the site to get you to your cases faster.
    With version 8, we get a bunch of new options for tiles in order to build a fantastic mobile home page experience. And since we are primarily a support community, we'll also be building in direct access to your cases and discussions straight from the mobile home page so that you can view and respond to them as quickly as possible.
  • News stream featuring Jive thought leadership articles and product updates.
    Just like many of you, we are going to implement the News feature to focus all of Jive's really important news into one spot!
  • Promoted search content gets you to the right stuff.
    It's my goal at Jive to make sure you get the answers you seek. With the ability to promote search content, we can bump more official and current content to the top of the search results!
  • Helps us make the transition to cloud.
    Being able to make some of the changes needed in our customer support groups in version 8 helps us prepare to make the move to a cloud environment. It's all part of our master plan!

While there are a lot of other features in Jive 8, these are the focus for us at this point. As we evolve the community, we will start to utilize more features as well.


If you have any questions or concerns about this upgrade, please don't hesitate to reach out to me in the comments below.


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7/29/2015 : SUCCESS!

We have successfully loaded the new design in the Jive Community! Congrats to the Social Edge team for fabulous work.

PLEASE NOTE: You may need to clear your browser cache and possibly update your browser (if you are using an outdated browser) in order to access the site correctly.




After many months of anticipation and hard work, we can finally say "we did it!" The Jive Community has been redesigned to reflect world-class community status. Do we still have more work to do to really achieve that goal? Of course. But first, I'd like to take a moment to thank everyone who helped out with the effort by providing their thoughts and feedback. We couldn't have gotten to this point if it wasn't for you.


Advance warning: downtime required


A maintenance window of 1 hour will occur this Wednesday night, July 29, at 8 pm Pacific Time in order for us to turn on the theme/design and quick-check functionality. That window provides us with enough time to check the design and set it back to the previous version if something isn't quite right. Please be sure to save any work you are doing in the Jive Community prior to that time.




Check out the new design


Once the new design has been launched you can come back to this blog and learn more about the changes below.


What's changing


Here's the short list of what's different in the community as a result of the new theme and design:


  • The sidebar has been removed from the home page. We want to get the home page closer to the look-and-feel of version 8 and this does the trick.  It will look familiar to what you see in version 8 today (if you have version 8). You can access your Inbox with the link provided in the navigation bar, look for this icon... And the Activity feed is now visible on the Home page in the Latest and Trending widget.


  • Featured content is smaller so the Find Answers widget is more visible. We still have featured content but it only takes up one spot and that spot is much smaller, allowing the important content below it to reside higher on the screen.
  • Call-to-action for new users to get registered or to visit the Getting Started space. Depending on how a visitor enters the site, they will either see the prompt to register or a link to the getting started page for new users.
  • Product and technology updates/news has a spot all its own. Users will not have to dig around to look for the latest news or updates from our product team. When there's no new product news, we will use this spot for links to more technical blog posts.
  • The search widget is better than ever. It searches from Jive Support, Jive Knowledge Base, and the Documentation website as soon as the user starts typing in the search box. Not seeing the answer you need? We also link to a document that explains where users can find the types of answers they might be looking for in other places.
  • Content is tailored based upon your interests. In the Your Track widget, you can select the type of content you are interested in seeing. Maybe today it's Community Manager content, maybe tomorrow it's Developer content. You can easily change your track in the pop-up selection window. This connects to a new profile field for interest track. So in the future, we will be able to get a feel for the numbers of people coming to the community for a particular type of content or interest.
  • Activity and Trending feed on the home page. Users will be able to see the pulse of the community right on the home page.

What you should know

Any time there is change it can take some getting used to. While the points above represent some great developments, a few of the features might create a stir, so I'd like to address your concerns here:

  • Where's my cheese!? The removal of the sidebar links mean that many users who have pinned the Inbox or Activity Stream as their home page will no longer have that option. Since many of our long-time users have pinned the Inbox as their home page, I suspect there will be some adjustment required. Granted, the move to version 8 would create the same change, so really we are simply moving this pain forward in time.
    • Our answer: Selecting the (@) at the top of the navigation bar will you to your Inbox. From there, you can create a bookmark in your browser and use that as your way into the Jive Community. Be sure to bookmark:
  • Why is the navigation bar so tall? We are choosing not to use the skinny/sticky navigation bar in order to accommodate links for global navigation back to our web properties. The old Jive Community design has the same type of global persistent navigation.
    • Our answer: The new JC navigation bar is actually skinnier than the old navigation bar. So it's an improvement space-wise.
  • You'll be asked to pick a track. The first time you log in to the Jive Community after the redesign, a pop-up window will appear asking you to select a track. It should only happen once if you select a track at that time. It's possible that having to select an interest track might create some additional questions when people want to select a new interest track. If you have any questions about the tracks, please let me know.
    • Our answer: Select a track when you see the pop-up. You won't see the pop-up again until you want to change your content track. Change your track either by clicking on "Change Track" in the home page widget or by editing your profile (scroll to the bottom of your profile to Track).
  • We have a new space just for Community Managers. This was a result of the need for more focused content in the Community Manager interest track. We discussed combining the two community groups into one, but that idea wasn't well received. And at more closer examination, I discovered that most of the content in those groups was user-generated discussions. The community still had the need for a single, official Jive place for Community Manager best practices.
    • Our answer: While a single place was needed we didn't have to change what is already in place. In the same way we have a home for Partners, Developers and Customers, we now have a home for how-to and best practice content aimed specifically at Community Managers. I've pulled in discussion feeds from both the Internal and External Communities groups and point out to CM training in the Community Manager space as well. We will continue to add to the official content in the The specified item was not found. space over time.

Next steps

The exercise of conducting the redesign really uncovered a bunch of work for the near future:

  • Upgrade to version 8. In order to really delivery a world-class experience, we need to get on the latest version where our support case creation and management system will work. We are planning to do just that with an August update to version 8.0.1 hosted.
  • Rearchitecture. Much progress has been made simply as a result of the redesign. However, we still have too many spaces where nothing is happening. We need to really look at combining some of our Jive-owned groups in order to simplify and clarify the experience for users.
  • Clean up the mess. The architecture is being streamlined and slimmed down. But there are still HUNDREDS of Jive-created groups that are random with no activity. Since this requires quite a lot of effort, we will be reaching out to you for your help with clean up as needed, one topic at a time.
  • Get to cloud. We have been using our own platform for customer support for 14 years. With the introduction of Jive Cloud, we began to evaluate the many customizations utilized by the Jive Community. With the upgrade to 7.0.3 in 2014 we were able to eliminate a majority of the customizations. The larger, more labor-intensive customizations still remain. To address these customizations, Jive's Support team is working very closely with our Engineering and Product teams on specific business processes and will be making both changes to the process and enhancing the available add-on framework to accommodate overall business needs.  We've determined that to take advantage of the functionality in newer versions of Jive and continue our progress toward Jive Cloud, the Jive Community will be upgraded to Jive 8 in August 2015 (further announcement to come). Planning continues toward a Jive Cloud migration (the timeline has not yet been set). Jive is committed to the Jive Cloud product and is excited to move closer to being able to use it for our business activities.

Once the site is live, please let me know what you think!


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We are in last stages of redesigning the home page and theme of the Jive Community. I wanted to give you all a sneak peek of what's to come and give you some key information about what's changing and how it will make your life easier.


Go-live timing


The new home page will be launched sometime in the next few weeks. We are working hard to test all of the widgets as well as streamline the design. We want to make sure it's ready for prime time before loading into the Jive Community.


What's in it for you


Our objective is to design a world-class showcase community that gets you (our users) to the answers they seek as quickly as possible.


Other features:

  • Key content about product updates and social business best practices on the front page
  • Help for new users to get started & encourage newcomers to join the community
  • Get users to the content/answers they need as quickly and easily as possible with a new search widget
  • Find new content by your area of interest (content tracks)
  • Show off the cool things that can be done in Jive


New Home Page design.jpg

The new Jive Community home page will look a little something like this.


Never visit the home page? Here's why you might want to take a second look


We hope some of the new features of the home page will make you take a second look in case you don't use the home page to enter the Jive Community.


Some added benefits:


We hope you enjoy the new home page!


Follow us for updates


More changes are coming soon in the Jive Community, so be sure to follow this place for further updates!