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Recently we have been working on something special for our hosted and on-premise customers in this Community.

 

It's called My Jive Licenses

 

For hosted or On-premise customers, you can access it here: https://community.jivesoftware.com/apps/jive-licenses

 

This app allows you to see or manage the Jive-n or Jive-x software that you've purchased.

 

 

 

 

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Happy Anniversary Jive Community!

 

I'm coming up on my first anniversary at Jive and what a year it's been! Seriously, it's been a love story and a roller coaster ride all in one! It started with a JC face-lift using our new brand designs, then the intensity of JiveWorld14, and finally our upgrade to 7.0.3.1 with a lot of blogs, projects and clean-up happening in between.

 

And now that I have more experience with Jive under my belt, we are looking toward some exciting new developments for 2015!

 

As I've mentioned before, the Jive Community has an extensive history and in some aspects resembles the Winchester Mystery House (see Where to start when your community resembles a mystery house). At Jive, we live to empower our employees to get stuff done and part of that power includes the ability to create groups in the Jive Community. Honestly, it's like trying to stop the ocean waves from washing up on the beach. New groups are being created by Jivers every day. So while I haven't figured out the right approach to stem the creation of new groups while still promoting collaboration, I am focused on developing a space architecture that covers our top spaces. I'm working on a permissions scheme as well to be sure we are allowing the right people the right access. In order to clean up our spaces, I am using data to tell me the story of where users are going and what they are trying to achieve. I'd say it's a fairly good start and focuses on the paths that users are already taking. What it's led me to is this: we are not currently enabling our users to get to their destinations (answers) as quickly and easily as possible. Soooo we are...

 

Redesigning the home page

One thing that has become clear is that we have several different audiences in the Jive Community. Not only do we have customers, partners and prospective customers (as well as non-registered users), even our customer audience can be broken down into different roles like Developer, Community Managers, and Management/Executives. Serving everyone the same content is problematic at best and results in a longer path (both in clicks and time) from entry to answer for each user.

 

We are working to change all that! We have launched a project to redesign the home page with an eye towards tailoring the experience based upon the user's "track." It's our goal to help you accomplish what you came here for as quickly and easily as possible. Then depending on the track you pick in your profile, what you see on the home page would be customized. We'll be working behind the scenes to make sure each track is well stocked with the content that you need.The tracks we are considering are similar to the tracks that we use at JiveWorld:

  • New to Jive
  • Community Management
  • Developer
  • Implementation/IT
  • Partner

 

Next steps - evaluating cloud

Jive makes some awesome products and we think the Jive Community should reflect the latest and greatest of what is available. That said, we are evaluating the move to the cloud or at the very least to version 8 as soon as possible. We will be working through our major road blocks (see, we all have road blocks!) and following our own best practices for upgrade planning. For those of you who have gone through the upgrade planning process you know that we won't be making any sudden changes in the next weeks but rather over the next several months.

 

Please consider this blog as the first heads-up for these upcoming events.

As always, please let me know if you have any questions.

I'm writing to address three issues that have come up in the Jive Community:

 

  • Spam attack
  • Inbox error affecting Inbox loading
  • Akamai error requiring restart

 

Spam attacks

Unfortunately anyone who runs a community will end up dealing with Spam. What we didn't anticipate were the tricks that came with this new wave of spam. We know that you are dealing with some of the same issues in your own communities as well. We've even started a private community for those of us who have to deal with Spam on a daily basis: Spam Management Ideas. This group is discussing creative ways using Jive and associated plug-ins to manage spam. To be accepted in that group, you'll need be active in the community in places such as Jive External Communities ... We don't want to add any possible spammers!

 

Regarding the recent Spam attack, our team worked quickly to address the posts as well as disable the users. In the process of addressing these attacks, we decided to turn off new user self-registration for 24 hours. We did this starting on Tuesday, March 3, in case you encountered any errors registering your coworkers or team members during that time.

 

Greater controls in the Jive Community over new user registration

 

Here's the approach that we are using to address spam in the Jive Community:

  • Only new registrations from customer email domains are auto-approved. All new users may register themselves and will be automatically approved if their email domain (@company.com) matches a domain on our Community Domain list. We pulled our community domain list from our list of current customers. We will be updating the email domains as new customers are brought on board. You can manage this list in your own communities in the Admin Console under the People > Settings > Registration Settings path. Enter the approved domains in the box for Community Domain List. What this means for our customers is that if you have contractors who work for you and use non-company email addresses, they will have to go through the moderation queue to get approved. See image below.

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  • Moderate new users with generic email address. When users sign-up with email addresses not on the approved Community Domain list, they will get sent into a moderation queue. We also maintain a "black list" of generic email domains adding more if spammer slip through. The list includes email domains such as yahoo.com, hotmail.com and yandex.com. We have a standard email response to send to people whose registrations are moderated which asks them about their interest in our community. If they can provide us with the appropriate response, we will allow them into the community.

  • New User Content Moderation under consideration. We are considering moderating the content of new users in order to capture those people early on who look like potential spammers. Random posts about nothing in particular are usually a red flag. Other signs of possible spamnation might be a person who re-posts content from anther portion of the site with words like "This is really great" appended to the front of it. While we are not turning this feature on now (because of the new user moderation steps above) we might need to turn it on if spammers still find their way through the net.

 

 

Jive Inbox errors

At the same time of these spam attacks, we were experiencing intermittent errors with the Jive Community home page and Inbox links. We investigated the error and determined it was due to a bug that happens when turning off the feature that allows external bookmarks. We had turned that feature off in order to control spam avenues. It was been turned back on until the bug is fixed.



Unexpected Jive Community Downtime

Finally, to round out a fabulous day, we needed an unplanned restart of the Jive Community in order to correct an Akamai error. Around noon on Tuesday, March 3, 2015, we brought the Jive Community down in order to accommodate the required restart. We apologize for any inconvenience this may have caused you.

 

If you have any questions about these events, please let me know in the comments below.

I'm not usually a fan of new year resolutions. I think that the ability to make a decision and stick to it should be a year-round thing. Think of the promise that each day would bring if we imbued it with the magical power of the new year! Plus, there was that one year where I put P90X on the new year resolution list thinking it was a high-energy vitamin drink and instead discovered that it was a physical workout that I'm pretty sure was trying to kill me. That didn't last long.

 

I realize not all resolutions are destined for failure, so in the spirit of the new year resolution I've come up with a list of my own for the Jive Community!

 

2015 New Year Resolutions for the Jive Community


  • Keep a clean house. Here's a little secret, folks, keep it between you and me: The Jive Community has some junk in its trunk. We Jivers are certainly enthusiastic with our group-making capabilities. Got an idea, make a group! Want to talk about something, add a space! There are very few communities out there who could boast of more places than us. I vow to clean house and put in more stringent requirements for when someone wants to create a group. Fewer spaces and more conversations, hooray!
  • Create a Community Management blog series. There's a lot of stuff we know collectively about building awesome communities. And there's a lot that people want to know when getting started building their communities. I want to bring the two together in a blog series. A combination of reorganizing content we already have and soliciting new content from people, just like you (and me).  It will live in JiveTalks and be organized by category with appropriate tags.
  • Work together on our challenges. Sure, "work better together" is a marketing slogan but it really means something when you think of the power of all of us working together. As I mentioned in my holiday blog, we are the community of community managers! Oftentimes, we are all trying to answer the same questions. Let's see if together we can solve some of our biggest challenges such as how to increase user adoption or improve communications.

 

I think three things on the resolution list is enough considering all of the other things already on my plate: managing the community, guiding new use cases, driving the governance board, striving to world-class status, and more.

 

What are your new year resolutions?

By now, you've seen the system announcement that the Jive Community is getting an upgrade on Friday, January 23.


IMPORTANT: This upgrade does not affect your company's community and is not related to the cloud upgrades happening this week for customers or any additional upgrades you might have planned individually for your communities. This upgrade only applies to the community found at this URL: community.jivesoftware.com

 

What's happening?
The Jive Community will be upgraded to version 7.0.3.1 on Friday, January 23 at 5 pm, Pacific Time. Because the Jive Community is made up of several nodes, it will require a downtime of approximately 6 to 8 hours to conduct the upgrade. Luckily, we are able to schedule it on a Friday night and no customer upgrades are planned for that day.

 

What happens when JC is down?

Visitors will see a custom maintenance page which directs customers to call a support number for critical issues and asks them to hold off on submitting cases for non-critical cases.

 

What do you need to do?

Nothing! Great news, right? Relax and enjoy your weekend and there will be an upgraded Jive Community back online when you return to work.

 

Questions?

Please let me know in the comments below. Thank you!

You never know where life is going to take you.

Yet sometimes, if you're lucky, it will take you exactly where you need to be.

 

Weeks ago I posted a blog A love letter to Jive. If you had told me that within two weeks of posting that blog that I'd actually be working for Jive as their external community manager I would have called you crazy... wackadoodle... or maybe just plain NUTS. Sometimes I need Darcy Pierce to pinch me just to be sure it's all real.

 

Brain_on_Jive488937193_small.jpgNow in my second week at Jive, it's starting to feel like it's real....although I'm still a bit of a newbie dork. In the spirit of full disclosure, it took me three days to figure out how to copy and paste on my new Mac (I'm coming from PC world, people). I had serious trouble with on-screen scrolling. I still don't know how to set-up a teleconference or WebEx.

 

Luckily, there is one thing that I DO know and that's how to be a community manager. Let me give you a little bit of my background.

 

I come from Agilent Technologies, a Jive customer, where I was the Internal Community Manager for our Jive implementation reaching over 11k employees. During the two years I spent as community manager, I worked to bring Jive to Agilent's employee base to improve collaboration efforts; allow for greater recognition and participation in innovation; and to eventually replace Agilent's intranet portal.

 

So I get where you are all coming from. I understand, firsthand, the challenges of trying to make working socially actually work.

 

And in case you are thinking "two years experience, ppthpt, that is nothing!" I also have an additional 20+ years of experience leading a variety of enterprise marketing programs related to content management, brand identity, and global logistics/fulfillment. Before Agilent, I also worked for Hewlett-Packard, TMP Worldwide, and Transamerica as well as a handful of small companies.

 

Most of all, I want you to know that my job now is to focus on you here in the Jive Community and in making this community a shining example of what social communities can do. I know that Jive has plans in place to make this community rock which you'll see and hear more about it in the coming months.

 

 

For now, my promise to you is this:

  • I promise to act as your champion within Jive.
  • I promise to strive to make a better community experience.
  • I promise to make things fun or make you smile whenever possible (because we all need more fun and smiles).

 

Finally, I'd like to ask, what do you need from me? I know that I am going to need your help moving forward, so please don't hesitate to ask the same of me. Reach out here or send me a private message if you want.