• The Aurea Support How-To Series, Part 1: Using the Knowledge Base

    Welcome to our new blog series, designed to provide quick and easy tips for using the Aurea Support Portal more effectively. Each post will cover one particular how-to topic. This week, we’ll start with using th...
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    last modified by whartwell
  • Jive platform using Internet Explorer main page slider reduced in size to half inch wide.

    When accessing Jive platform as an internal user specifically using Internet Explorer our main page slider is reduced in size to about half inch wide (image attached for reference), and the user is unable to see the c...
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    last modified by labron
  • How do I get a client access to this space ?

    How do I get a client access to this space ?
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  • How to Join This Community and Get Customer-Only or Partner Access

    How to Join This Community How to Get Customer-Only Access How to Get Partner Access   Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to custome...
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    last modified by Libby Taylor
  • Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 4: Downloading Software Updates   Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software ver...
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    last modified by kosheno.moore
  • Migrate from 10.0.11 to 10.0.12

    Hi   Customer support asked me to migrate to 10.0.12   "Note: There was a bug with this solution and fixed in 2018 R2(10.0.12)  version. Please make sure you are using latest 10.0.x release to avoid t...
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    last modified by pnataraj@freedommoble.ca
  • AureaWorks' AWS migration is temporarily delayed

    Hello AureaWorks Community,   This note is to inform you that our weekend migration of AureaWorks to AWX (originally scheduled for 3/31) is temporarily delayed. Here is the latest from our Principal Engineer Don...
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    last modified by kosheno.moore
  • Are you a customer? Request customer-only access today

    Product Hubs are available to Aurea Customers to get the latest updates from Aurea   Looking to access information posted in one of the following customer spaces? Aurea Customer Hub (available to all Aurea cust...
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    last modified by kosheno.moore
  • Meet the New Aurea Support Portal: 6 Can’t-Miss Features

    As an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and lear...
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    created by kosheno.moore
  • Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 2: Tracking Known Defects   You can now see when an issue has been submitted to engineering as a suspected product defect. Access the Knowledge Base from Support Home. ...
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    last modified by kosheno.moore
  • Aurea Support Experience How-To Part 6: Submitting Cases

    Aurea Support Experience How-To Part 6: Submitting Cases   As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in ...
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    last modified by kosheno.moore
  • Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base     Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, ...
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    last modified by kosheno.moore
  • Aurea Support Experience How-To Part 5: Product Documentation

    Aurea Support Experience How-To Part 5: Product Documentation     You can easily locate product support documentation in the Portal.           Related How-To: Aurea Suppor...
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    last modified by kosheno.moore
  • Aurea Support Experience How-To Part 3: Engaging the Community

    Aurea Support Experience How-To Part 3: Engaging the Community       In the new Portal, it's easy to chat with other customers to share best practices, ask & answer questions about your configurati...
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  • About AureaWorks – Aurea's Customer Community

    Welcome to AureaWorks, Aurea Software's community for customers and partners!   If you are new, first step is to register and set up your profile.   AureaWorks is designed with you in mind. We are here ...
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  • Online community administrator job-HELP

    Hi There,   I'm in search of job related to JIVE.I have overall 5.9 years of experience. In JIVE community administrator I have 4.2 yrs of experience. Let me know if anybody has job openings related to my skill...
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    created by susuryaw
  • Disable Rewards Tab of elses users for non-admins

    Is there a way to disable the Rewards Tab, so non-admin users can only see their rewards information and can not see anyone elses?   Thank you!
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    created by lucaslopes
  • is it possible to enter markup in a document

    I found a list of markup syntax https://community.jivesoftware.com/markuphelpfull.jspa but I see no way to enter them with the RTF editor, I would like to populate a document with document links by entering a series...
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    last modified by faust
  • What times are the community leadboards calculated?

    We are on the cloud and it says that the community leaderboard is calculated twice daily. Does anyone know what exact times that takes place? Thanks in advance! See screenshot below for reference.    
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    created by amcgowan
  • A perk with registration at AureaWorks community

    A couple of weeks ago, I successfully managed to register with AureaWorks community, although I did not expect to run into unforeseen "perks" in the process of registration. Yesterday one of my colleagues also wanted...
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    last modified by jon.whitaker