• Combining or Merging a Profile After Name Change

    Hello Everyone, I have someone who changed their name, and because of our SSN, after their name was changed, they no longer have access to the content they previously created.  Is there a way in which I would be...
  • Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base     Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, ...
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    last modified by tdavis
  • Comprehensive Guide to AureaWorks Places

    Here's a high level view of places available to you in AureaWorks with a brief description of the function for each place. This list includes spaces only, not groups (with a few exceptions). Have any questions? Leave ...
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    last modified by lauren.vescera
  • About AureaWorks – Aurea's Customer Community

    Welcome to AureaWorks, Aurea Software's community for customers and partners!   If you are new, first step is to register and set up your profile.   AureaWorks is designed with you in mind. We are here ...
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    last modified by kosheno.moore
  • How to Join This Community and Get Customer-Only or Partner Access

    How to Join This Community How to Get Customer-Only Access How to Get Partner Access   Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to custome...
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    last modified by Libby Taylor
  • @mention in custom Ideation fields

    Hello   I'm playing with some custom fields in the Idea content type, but @mentioning isn't working. Is this expected functionality or does a ticket need to be raised?   Thanks!
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    last modified by Oliver Beirne
  • How to Abandon Your AureaWorks Community Profile (Deactivate Account, Stop Emails)

    Steps to Abandon your Community Profile  1. Manual Unsubscribe from Emails If you know your username/password and can log into the Community, follow the steps below because you: No longer intend to use your Comm...
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    last modified by Libby Taylor
  • Changing the icon size of custom add-on

    We need to change the size of an image which has been added in our custom add-on. It is by default taking 16px*16px. Need to increase it to 18px. The style is being referenced to jive.css file. What should we do to in...
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    last modified by keerthanasundaram
  • Content rejected

    We tried to enable the report abuse functionality . What we noticed is even though the content is rejected , the content is searchable or if we have a link then we can still navigate to the content . Can anyone let me...
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    last modified by n_p
  • How to lock comment editing

    Dear colleagues,   we have got a problem regarding the comment-function and we are not sure whether its a #bug  or a  feature.   Imagine the following situation:   Person A created a #comme...
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    last modified by larscallsen
  • Documentation community everywhere functionality

    Dear community,   Does anyone know or use the community everywhere feature? I am looking for experience reports, best practices and a documentation. Unfortunately both jive documentations are not available. h...
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    last modified by beritmo
  • How do I update a license?

    I need to update a license. How do I do it once I have the .lic file?     Thanks, Tony
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    last modified by tonywoodall
  • How do I get to my news in AureaWorks?

    I feel pretty stupid for asking this and I'm sure I must be missing something obvious... but how do I get to my News page in AureaWorks?  On our Jive platform we have a link to your News in the global nav.  ...
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    last modified by Mark Mazza
  • The Aurea Support How-To Series, Part 1: Using the Knowledge Base

    Welcome to our new blog series, designed to provide quick and easy tips for using the Aurea Support Portal more effectively. Each post will cover one particular how-to topic. This week, we’ll start with using th...
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    last modified by warehartwell
  • Jive platform using Internet Explorer main page slider reduced in size to half inch wide.

    When accessing Jive platform as an internal user specifically using Internet Explorer our main page slider is reduced in size to about half inch wide (image attached for reference), and the user is unable to see the c...
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    last modified by labron
  • How do I get a client access to this space ?

    How do I get a client access to this space ?
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    last modified by garimasingh
  • Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 4: Downloading Software Updates   Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software ver...
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    last modified by kosheno.moore
  • Migrate from 10.0.11 to 10.0.12

    Hi   Customer support asked me to migrate to 10.0.12   "Note: There was a bug with this solution and fixed in 2018 R2(10.0.12)  version. Please make sure you are using latest 10.0.x release to avoid t...
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    last modified by pnataraj@freedommoble.ca
  • AureaWorks' AWS migration is temporarily delayed

    Hello AureaWorks Community,   This note is to inform you that our weekend migration of AureaWorks to AWX (originally scheduled for 3/31) is temporarily delayed. Here is the latest from our Principal Engineer Don...
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    last modified by kosheno.moore
  • Are you a customer? Request customer-only access today

    Product Hubs are available to Aurea Customers to get the latest updates from Aurea   Looking to access information posted in one of the following customer spaces? Aurea Customer Hub (available to all Aurea cust...
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    last modified by kosheno.moore