• Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 4: Downloading Software Updates   Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software ver...
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  • Are you a customer? Request customer-only access today

    Product Hubs are available to Aurea Customers to get the latest updates from Aurea   Looking to access information posted in one of the following customer spaces? Aurea Customer Hub (available to all Aurea cust...
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  • Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 2: Tracking Known Defects   You can now see when an issue has been submitted to engineering as a suspected product defect. Access the Knowledge Base from Support Home. ...
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  • Aurea Support Experience How-To Part 6: Submitting Cases

    Aurea Support Experience How-To Part 6: Submitting Cases   As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in ...
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  • Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base     Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, ...
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  • Aurea Support Experience How-To Part 5: Product Documentation

    Aurea Support Experience How-To Part 5: Product Documentation     You can easily locate product support documentation in the Portal.           Related How-To: Aurea Suppor...
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  • Aurea Support Experience How-To Part 3: Engaging the Community

    Aurea Support Experience How-To Part 3: Engaging the Community       In the new Portal, it's easy to chat with other customers to share best practices, ask & answer questions about your configurati...
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  • About AureaWorks – Aurea's Customer Community

    Welcome to AureaWorks, Aurea Software's community for customers and partners!   If you are new, first step is to register and set up your profile.   AureaWorks is designed with you in mind. We are here ...
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  • How to Abandon Your AureaWorks Community Profile (Deactivate Account, Stop Emails)

    Steps to Abandon your Community Profile  1. Manual Unsubscribe from Emails If you know your username/password and can log into the Community, follow the steps below because you: No longer intend to use your Comm...
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  • Terms and Conditions

    Jive provides AureaWorks (AWX) as a service to its users, customers and partners, to help them exchange ideas, tips, information, and techniques related to our products and services. The AureaWorks community is here f...
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  • Comprehensive Guide to AureaWorks Places

    Here's a high level view of places available to you in AureaWorks with a brief description of the function for each place. This list includes spaces only, not groups (with a few exceptions). Have any questions? Leave ...
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  • Key Places to Follow in AureaWorks for Aurea Customers

    AureaWorks has a lot to offer with a variety of spaces and communities specific to what interests you. Rather than periodically logging in and checking each space for activity, updates and announcements, let us notify...
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  • A Quick Guide to "My News" in AureaWorks

    Welcome to My News, the central place for you to see what's happening in the AureaWorks community relevant to you and the Aurea products you use.  You can also customize your own streams to keep track of what's i...
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  • About the Adoption Resource Center

    Whether you are just getting started and figuring out how to set up a community that will attract and engage users, or launching and need help onboarding users and cultivating behavior changes, or you have a more matu...
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  • Search Tips for AureaWorks

    Use this search reference to get the most out of searching in the AureaWorks community. How to Use Spotlight Search How to Use Advanced Search Search Tips How to Use Spotlight Search In case you missed...
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  • Navigating AureaWorks: Tips for Getting Around

    Finding your way around AureaWorks can be challenging if you are used to a more traditional Web navigation hierarchy. These tips should help you find the groups you are interested in and help you manage your time here...
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  • Jive's Privacy Policy

    Jive has a Privacy Policy that lives on the Jive web site and extends to the AureaWorks community.   Read the Policy here.
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  • Zero Tolerance Spam Policy

    ZERO Tolerance Spam Policy  AureaWorks has ZERO tolerance for Spam. All Spam complaints are taken seriously. Spam is considered an unethical form of Internet advertising and is HIGHLY disliked within AureaWorks....
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  • Top Places to Ask a Question in the Jive Community

    Before you ask a question, find out if your question is already answered!  Here's the easiest way to determine if someone has already answered your question: Use the spotlight search. It's that magnifying glass...
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  • Welcome to JiveWorks!

      I'm Libby Taylor and I'm the Jive community manager. AureaWorks Community Help is my place to hang out and keep you updated. Consider it my virtual office. I am here to help you navigate around the site and...
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