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Aurea Support Experience How-To Part 1: Using the New Knowledge Base Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, ... Here's a high level view of places available to you in AureaWorks with a brief description of the function for each place. This list includes spaces only, not groups (with a few exceptions). Have any questions? Leave ... Welcome to AureaWorks, Aurea Software's community for customers and partners! If you are new, first step is to register and set up your profile. AureaWorks is designed with you in mind. We are here ... Steps to Abandon your Community Profile 1. Manual Unsubscribe from Emails If you know your username/password and can log into the Community, follow the steps below because you: No longer intend to use your Comm... Aurea Support Experience How-To Part 4: Downloading Software Updates Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software ver... Product Hubs are available to Aurea Customers to get the latest updates from Aurea Looking to access information posted in one of the following customer spaces? Aurea Customer Hub (available to all Aurea cust... Aurea Support Experience How-To Part 2: Tracking Known Defects You can now see when an issue has been submitted to engineering as a suspected product defect. Access the Knowledge Base from Support Home. ... Aurea Support Experience How-To Part 6: Submitting Cases As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in ... Aurea Support Experience How-To Part 5: Product Documentation You can easily locate product support documentation in the Portal. Related How-To: Aurea Suppor... Aurea Support Experience How-To Part 3: Engaging the Community In the new Portal, it's easy to chat with other customers to share best practices, ask & answer questions about your configurati... Jive provides AureaWorks (AWX) as a service to its users, customers and partners, to help them exchange ideas, tips, information, and techniques related to our products and services. The AureaWorks community is here f... AureaWorks has a lot to offer with a variety of spaces and communities specific to what interests you. Rather than periodically logging in and checking each space for activity, updates and announcements, let us notify... Welcome to My News, the central place for you to see what's happening in the AureaWorks community relevant to you and the Aurea products you use. You can also customize your own streams to keep track of what's i... Whether you are just getting started and figuring out how to set up a community that will attract and engage users, or launching and need help onboarding users and cultivating behavior changes, or you have a more matu... Use this search reference to get the most out of searching in the AureaWorks community.
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