Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to customer-only announcements, our advocates program, the cloud release center, and the hosted and on-premise release center as well within our Customer Hub space.

 

In this blog, I'll describe the process to become a community member and what you can do to join some of our private places for customers and partners (if these apply to you).

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For new customers, your first contact with this community could be an emailed invitation from a member of our account team. If this is the case, you will need to join the community first before you can accept the invitation sent to you. The email you receive will take to directly to the community to start the registration process described below. Also, be sure to request access to the Customer-Only places in the community using the instructions below.

 

How to Join JiveWorks

 

Almost anyone can join JiveWorks. That said, we do like to know who you are upfront. As a result, we moderate (approve or deny) all new users into the community.

 

Please note the following when registering:

  • For existing customers. When you submit your registration, please use your company email address. If our system recognizes the email domain as a customer address, your registration approval is streamlined.  After registration is complete, you will receive an email confirmation. To access important private customer places in the community, see the Customer-Only Access section below.
  • For new customers. New customers, you may have received an emailed invitation from a member of the account team to join your MyJive group in the community. Before you can accept that invitation, you will need to register in the community. Please use your company email address to register: we will look up your company in our database in order to confirm your status. It takes 24 hours to turn-around your request (we operate during Pacific Time business hours only). In this scenario, when we confirm your company email, we will add you to the Customer-Only Access list below at the time of registration approval. After your registration is complete, you will receive an email confirmation. At that time, you login to the community to accept the request (now in your Jive inbox) to join your MyJive group (see the section below titled 'How to Join Your MyJive Group').
  • For potential-customers. If you are thinking about implementing Jive and want to check out the product first-hand, the community is a great place to start. Please use your company email address to register so we can more quickly process your request. We will manually look up your company in our database or online in order to confirm your status. It takes 24 hours to turn-around your request (we operate during Pacific Time business hours only). After registration is complete, you will receive an email confirmation.
  • For people using generic email accounts. If you use a generic email account to register (such as gmail.com, yahoo.com, etc.) we will email you asking what your interest is in the community. Simply watch for this email and respond with your reason and we will likely grant you access.

About denied requests for membership: Sometimes emails go awry... they grabbed by spam filters or junk mail folders. If you use a generic email address to register and miss our email asking you about your interest in the community, it's possible that we may deny your request for registration. If this happens:

  • Add JiveWorks to your accepted list of domains in your email filter (if you are able)
  • Check your junk mail or spam filter often
  • Follow up with an email to: community.admin@jivesoftware.com with the reason you'd like to join. We can always reactivate your registration on our end.

 

How to Get Customer-Only Access

Because our community is primary a place for customers, we have some special places just for them. We relay important information just for customers in these private places. Two of the most important customer-only places are:

  • Customer Hub - where customers can get early access to product updates, feature previews, and advanced training
  • Ideas for Jive - where customers can submit product ideas and feedback

 

Steps to Get Access

 

How to Join Your MyJive Group (Secret Support Community)

Each customer has their own dedicated question-and-answer place for support. This place is named after your company and can be found under the MyJive listing in the navigation menu. If nothing appears when you click the MyJive link, then you either need to accept an invitation to your MyJive group OR you have not yet been invited to your private support community. Here's what to do next. Typically, new customers are invited to their MyJive group by our account management team. If you were invited before you joined the community, the invitation might be waiting for you in your InBox here in the community!

 

Steps to Get Access

  • Test to see if you have an open invitation by clicking on the InBox bubble next to your avatar in the navigation bar at the top of the screen, see example below.

  • You should have a Notifications item in your InBox. If you click on the Notifications, you should see the notification with the ability to Accept the invitation to the group (in my case, Jive Software because that is my company!)
  • If there are no Notifications (and you think you should have an Invitation notification) email: community.admin@jivesoftware.com and we'll help you get connected to the right place.
  • For more information, see MyJive Secret Support Group Administration FAQ

 

How to Get Partner Access

In case you are a new partner reading these instructions, you will want to get access to the partner-only Partner Home. We've got training and direct contact to our partner enablement team in this place.Steps to Get Access