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Aurea Experience 18

17 posts

JiveWorld is a tough act to follow. As part of the Aurea leadership team, I learned that when we went to JiveWorld to announce the acquisition almost two years ago. The event had great energy, great content, and most importantly, an incredibly devoted group of customers.

 

When we starting thinking about how to evolve JiveWorld, we started right there: with our customers. We asked you what you loved about it and what could be better. We heard that five days is too long. You have families - and jobs - and five days in Vegas is a huge commitment. We heard that the Vegas scene is no longer as exciting as it once was. And we heard, overwhelmingly, that most of all you wanted to be able to learn from and connect with your peers.

 

Adib Abrahim of American Airlines leading a session on: Engaging Team Members Where They Are

 

Those were our marching orders. I’m proud to say that with 2018’s Aurea Experience events, I think we lived up to them.

 

We rethought Vegas and brought the show to Munich, to make it easier for our European customers to join, and New Orleans (hey, we couldn’t take all the fun out of it.) We concentrated the event down to two days. We worked hard to make sure that tightening the timeline didn’t shortchange the content, but instead forced us to prioritize only the most relevant presentations, stories and sessions.

 

Mixology reception at New Orleans

 

In Munich and New Orleans, we kicked off with a keynote from our CEO, Scott Brighton. Scott introduced our new Unlimited business model, then dove into the future of Jive. The headline here was PeopleGraph, our cutting-edge graphing technology powered by Amazon Neptune. PeopleGraph will allow us to put people at the center of Jive to deliver remarkable new benefits and capabilities by connecting people with each other - and the content that matters most.

 

CEO Scott Brighton on Aurea Unlimited and PeopleGraph

 

Subsequent keynotes from our product team and Amazon’s Brad Bebee provided even more detail around PeopleGraph. These teams did an excellent job of making something very technically complex feel tangible, explaining not only how it will work, but how it will impact your business. Jive has promised to put people at the center of its communities for years, and we’re thrilled that with PeopleGraph, we’re delivering on that promise.

 

CEO Scott Brighton on Aurea Unlimited and PeopleGraph

 

Amazon's Brad Beebe on AWS Neptune

 

For more on PeopleGraph, I highly recommend Scott’s detailed blog series on the topic: part 1, part 2part 3, and part 4. Each is a chapter in the PeopleGraph story, and I think you'll find them engaging, informative and exciting in terms of the value we can unlock together.

 

The heart and soul of Aurea Experience 18, though, came from you. The user-led content was just outstanding. Many of the sessions were standing room only. Jive experts from Thomson Reuters, Lloyds Banking, American Airlines, and more shared their wisdom and experience to an energized and engaged audience. We knew that the Jive customer base was one of its greatest strengths, but it was still remarkable to see it in action.

 

Aurea's VP of Product, Shai Sagi on technology behind PeopleGraph

 

All of the sessions from both Munich and New Orleans are now available on AureaWorks. Each and every one is worth a watch.

 

Finally, it was our pleasure to recognize the individuals who are truly showcasing what Jive can do at their organizations. Our seven Gold Standard Award Winners are an inspiration to all of us and it was an honor to hear their stories and successes. You can read more about each of them here.

 

Congratulations!

 

Aurea Experience 18 - our reimagination of  JiveWorld - was a celebration of what you’ve done and where we’re going – together. Thanks again to all of you who attended, and especially those of you  who presented. We look forward to seeing you at next year’s event - stay tuned for details on timing!

Greetings,

 

Aurea Experience 18 session recordings and presentations are finally available - you can access them through the following links:

 

Please note that due to technical difficulties, some audio files did not come through for multiple sessions.  These sessions are uploaded as either silent mp4, PDF slides or still in post-production. We apologize for any inconvenience this may cause you.

 

Please feel free to share your content across your social channels.

Pack your sneakers and come join us!

 

We are looking forward to seeing you at Aurea Experience 18 in New Orleans next week!

For those of you early birds, we are organizing a group to go on a 3-4 mile run to explore the Mississippi River and the French Quarter shortly after sunrise.

It doesn't matter if you are a beginner or a more advanced runner, all are welcome!

Meeting date/time:

Wednesday December 5th 6:30am at Astor Hotel Lobby

 

Organizer:

Kosheno Moore

 

Duration:

40min - 70min depending on pace

 

Weather Forecast:

Recommended Running Attire:

For 40-50 Degrees, long sleeve tech shirt, shorts or tights, gloves (optional), headband to cover ears (optional) are recommended.

See more @ Running in the Cold - Winter Running Gear

 

Suggested Route:

Final route may change slightly due to weather, construction conditions etc.

 

See you there!

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Digital Workplace speakers below will share their experience and expertise on all areas of community and technology! We hope to see you at AE18 New Orleans!

Register today to engage with technology experts and peers at Aurea Experience 18.

 

Digital Workplace SpeakersWhat You'll Get Out Of The Session

Innovative strategies to extend your community that drive unprecedented value at Royal Bank of Canada. by Aaron Kim and Sajneet Sodhi

Recipient of the prestigious Digital Leader of the Year award by Digital Workplace Group (DWG) and CMSWire, Royal Bank of Canada, shares their successful approach of continuously evolving RBC Connect (Jive), through new use cases and extensions to engage 63,000+ active users and their ever-changing needs, while delivering on key business objectives. This sessions will leave you inspired by RBC's community extension strategy to include employee peer recognition, advanced ideation, social learning and chat bots - resulting in unprecedented adoption and engagement rates and making RBC Connect one of the most valuable platforms within the organization.

Jive’s Intelligent Workplace - An Exclusive Look at Product Innovation & Roadmap by Shai Sagi

Today's digital workplace is fueled by 20+ years of nurturing collaboration, knowledge sharing and content creation, leaving employees feeling more overwhelmed than ever before by the nearly infinite content and plethora of tools at their disposal. Attend this session for an exclusive look into Jive’s product innovation roadmap featuring semantic search, people and expertise discovery, and mobile digital diary.  Learn how these innovations are shaping the intelligent workplace of tomorrow - and how they play an essential role in your digital workplace strategy.


Leveraging your Jive platform to drive business agility and carry an organization during times of change. by Ellen Anderson

Change is inevitable and vital to establishing and maintaining a sustainable competitive advantage. In 2018, Thomson Reuters underwent an organizational transformation unlike any other in its history, requiring company-wide alignment among 50,000 employees.  Attend this session to learn about the strategies behind how Thomson Reuters leveraged configurability and flexibility of Jive to drive business agility, lessons learned along the way, and how you can leverage the platform to support your organization during times of change.

From me to we: supporting change and transformation with community in the digital workplace by Jakkii Musgrave

With so much focus on digital workplace technology, we have continued to overlook the fundamental element in the digital workplace - the people. And it's becoming more evident: research consistently shows current digital workplace priorities for organizations are dominated by non-technology, people-related issues. Organizations are now playing catch-up, struggling to address challenges like culture, change and the employee experience. Openness, transparency, sharing and collaboration are fundamental in the digital workplace, but does your organization's culture support these behaviors?

Whatever the supporting toolset, the digital workplace is about enabling and empowering people to be effective by creating the conditions for engagement and connecting people to information, knowledge and each other through strategic and effective community management."

Against the odds: A flourishing community in a highly competitive and culturally diverse environment. by Julia Scherbina, Anna Kravets and Sveta Danilchenko

VEON, the 6th largest mobile network operator in the world, overcame obstacles of cultural diversity, competing tools and business priorities, to relaunch and create a thriving Jive community across 7 countries.   Attend this session to uncover specific strategies around nurturing collaboration among multi-language employees, co-existence with other collaboration technologies, and building executive support to advance your digital workplace.

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 Munich at https://www.aurea.com/experience18/new-orleans/!

I recently returned from Munich and our Aurea Experience 18  held there for our European customers. I was delighted to engage in many meaningful and candid discussions with many customers, and I’m looking forward to more of these in New Orleans at our North American Aurea Experience 18, coming soon in December.

 

In my last blog post, three of our focus items I mentioned were resolutions times, launching a new customer experience on our portal, and increasing the creation and sharing of knowledge across all of internal Aurea (support, development, services) and you, our customers, through the launch of Knowledge Centered Support (KCS). Here’s an update on our progress and what we are continuing to do to improve in each of these areas.

 

Resolution time is a direct function of product quality (defect count and severity) and the depth of knowledge in all of our Aurea teams (e.g. Support, Development). Let’s start with product quality.

 

The fastest resolution for a support issue is to prevent the issue in the first place! That is why development has been focused on a comprehensive quality framework spanning fixing defects, increasing quality testing, enhancing the underlying quality of the code and ensuring our hosted services stay available. The quality framework initiative will ramp up the correction of high severity issues, add over 10,000 automated tests to the release process to prevent future defects, and add over 30 new monitoring services to hosted components to ensure availability of hosted services. Support will continue to sponsor and advocate for this initiative, because we know how important product quality is and its direct impact on your experience with us.

 

But support also has to step up its game. Not every issue you raise is a defect and we need to do much better at getting you the relief you need more quickly. One of the main ways we plan to do this is by dramatically increasing the training of our people and via the pending launch of Knowledge Centered Support (KCS).

 

I mentioned before that KCS is a service delivery method that focuses on knowledge as a key asset of the organization, whereby the use, creation and refinement of knowledge is not secondary, it is integrated directly into the issue prevention and resolution workflow. It puts knowledge at the heart of every interaction, it allows our customers to self-service with speed and convenience, and it allows agents to respond to problems in a continuous learning and improvement cycle - the result is dramatically faster and smarter interactions.

 

A good number of our agents are now KCS trained and the systems required to support them are being readied for release this month. That means agents will create or refine knowledge in every single issue they encounter, are empowered to quickly and easily share it with you and other agents, and will be surrounded by technology that unifies, aggregates, indexes, scores and evaluates the knowledge to make it available to you in a contextually relevant way. How will you experience this improvement? Both in your self-service capabilities and in the knowledge of our agents managing your issues - both resulting in faster resolution times.

 

It has been a few months since the Support experience has changed for many Aurea customers and I realize how frustrating those changes were. I mentioned in my last post that we are committed to getting back to a customer experience that meets, and eventually exceeds, your past portal experiences. Our first step in that direction is the launch of a new customer portal experience.

 

The new experience will be an enhanced way of interacting with us, using Jive for social service in the form of collaboration and community, adding to it our KCS initiative to provide accessible and relevant knowledge via self service, complete with enhanced case management for assisted service.

 

The initial version of the experience will be made available to our Customer Advisory Board in late November, where we will garner input and adapt. Our current plan is to make it generally available in late December or early January. This is not a static launch. It will be a living, breathing and evolving experience - and we want all of your feedback. Our commitment is to gather it via Aureaworks and work as fast as we can on continuous improvement.

 

Coming soon in the next 6-8 weeks:

Customer Facing

  • New Support Home page on Aurea Works, centralizing all support needs to a single easy to use location
    • Including dedicated Product pages for quick access to only the content you find most important.
  • New UI for Case Management, simplifying navigation, and creating a seamless transition to all of our resources. (ie. synced ui to aureaworks support location)
  • Federated Knowledge Search, combining Articles, your cases, documentation, community posts, and more.

Internal with Customer Value

  • Adoption of KCS practices for internal teams to leverage all content across the company to accurately, and swiftly resolve customer issues.  Including article and content creation.
  • End-to-End process enhancements, placing a critical eye on how we operate and provide communication and results back to customers.

Coming Q1

  • Support Case Management portal - 2.1 -  New case layouts, behaviors and functionality, self service case following (and notifications),  simplified case creation. multi contact notifications.

 

I know we still have lots of work to do on our mission - respond to you quickly, resolve your issues fast, and communicate frequently and transparently at all steps. I strongly believe all of the things mentioned above are supportive of that mission and are moving us in the right direction. I personally will not relent on continuing to improve, and I know that you will continue to hold me and the entire team accountable.

 

I look forward to your continued feedback and input!

 

 

Dan Beer, Chief Customer Success Officer, Aurea

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Digital Workplace speakers below will share their experience and expertise on all areas of community and technology! We hope to see you at AE18 Munich! Register today to engage with technology experts and peers at Aurea Experience 18.

 

 

Digital Workplace SpeakersWhat You'll Get Out Of The Session

From a Dispersed Global Workforce to a Digitally Connected Workplace by Richard Thompson

Carlson Wagonlit's employees are globally dispersed - and many of them are home workers. Rich Thompson and team brought Jive in to create a digital hub, "Buzz",  which leverages CWT's pillars of communication, collaboration, content and conversation.   Secondarily, CWT has unequally monetized their internal community, creating an additional source of revenue and return on their investment. Attend this session to learn how to convert your community into the only workplace many people know, driving culture and shaping your modern organization - while delivering true business outcomes.

Jive’s Intelligent Workplace - An Exclusive Look at Product Innovation & Roadmap by Tej Redkar and Shai Sagi

Today's digital workplace is fueled by 20+ years of nurturing collaboration, knowledge sharing and content creation, leaving employees feeling more overwhelmed than ever before by the nearly infinite content and plethora of tools at their disposal. Attend this session for an exclusive look into Jive’s product innovation roadmap featuring semantic search, people and expertise discovery, and mobile digital diary.  Learn how these innovations are shaping the intelligent workplace of tomorrow - and how they play an essential role in your digital workplace strategy.

How to fuel a world-class digital workplace to encourage action, innovation and drive real business results. by Anna Kravets, Tetiana Kipiani and Andriy Yaremko

Recipient of the prestigious 2018 Worldwide Intranet and Digital Workplace Award, Vodaphone Ukraine, and their partner ANROM, share the challenges and lessons learned in achieving over 88 percent community adoption, driving improved employee satisfaction and delivering millions of dollars in cost savings with their Jive community. This session will leave you with plenty of techniques for engaging employees and best practices you can implement within your community today.

Digital Adoption - a make-or-break for a modern organization. by Andrew Gilleran

When Andrew Gilleran joined Fenergo, he was told that he needed to fix a stale community that "everyone hates". Within 6 months, Fenergo converted their Jive community into a digital workplace where employees come to get work done.  Join this session to learn how to overcome the most common challenges in driving community adoption, spurring knowledge management and inspiring a culture of knowledge sharing between employees and external community members.

Connecting the Digital Workplace to the Broader Organization for Improved Performance by Jon Ingham

The world of work has become more collaborative. Whereas ten years ago many people worked largely on their own, these days we spend most of our time on the phone, in meetings and answering emails and social updates. Implementing the social technology itself is the easy part. Linking a digital workplace to the physical organization is the greater challenge. After working with top global brands, author Jon Ingham shares his take on developing social capital and creating a successful digital workplace.

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 Munich at https://www.aurea.com/experience18/munich/!

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Boot Camp speakers below will share their experience and expertise on all areas of digital transformation! We hope to see you at AE18 New Orleans! Register here today to engage with technology experts and peers at Aurea Experience 18.

 

 

Boot Camp SpeakerWhat You'll Get Out Of The Session

Making the Case: The Business of Community by Rachel Happe

What is the value of your community initiative and how do you communicate that succinctly to stakeholders? Communities are playing an increasingly strategic role in innovation, organizational change, learning, knowledge management, support and marketing – and impacting every part of the organization. Yet community dynamics, business models and management are still poorly understood. In this session you will learn:

 

 

  • Findings from the 2018 State of Community Management showing the impact and value of communities
  • Why investment in community management is a strategic imperative
  • How to build a community business case including a strategy, ROI projection, and roadmap
  • Best practices and cases studies of how to build a community program

Building Your HR Hub on Jive: Tips, Tricks, Dos & Don'ts by Claire Fletcher

Setting up an HR hub or site on Jive is one of the most commonly requested use cases. Join Claire Fletcher to find out the questions you need to answer with your HR team before you begin building your HR site, how to overcome common challenges, and tips and tricks that will help you create an efficient and engaging HR site that will answer your employee's questions and help them find the information they need. In this session you will learn:

  • Key drivers for setting up an HR Hub
  • Place and Type features to maximize your community
  • Answers to key questions about company culture, HR communication and onboarding

Crowd Sourcing Strategy for Corporate Communication by Mary Desmond

Does your corporate communication content strategy include crowd-sourcing employee generated content? With well defined messaging and curation framework, you can turn your entire organization to content contributors.  Learn from the Morgan Stanley highly engaged community to effectively curate topical content from diverse groups of employees. In this session you will learn:

 

 

  • How to get employees excited about contributing
  • Ensuring quality content
  • Create your own crowd sourcing campaign

Enhance Cross-Functional Collaboration with a Strong Foundation

 

by Stacy Washington and Sarah O'Meara

 

Change is hard. Cross-collaboration upsets normal routine, requires learning new tools and adapting to other work styles. You can overcome these obstacles and streamline adoption with a strong foundation and clear expectations, whether you're launching a new project or revamping a current one. Join the US Department of Veterans Affairs to start building your tailored framework and training plan while learning new ways to utilize Jive features for your cross-collaboration efforts.

Strategies for Gaining and Maintaining Adoption by Keeley Sorokti and Tracy Maurer

You've launched your community, now what? Join Commvault to learn three core strategies for ensuring strong adoption that lasts over time. Make your community sticky by embedding it in how your employees work, by planning smart communications, and by giving your people the knowledge and the skills to make the most of Jive every single day. In this session you will learn:

  1. How to maintain strong adoption statistics
  2. Integrating business processes into community
  3. How to create a communication plan to promote your community

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 New Orleans at https://www.aurea.com/experience18/neworleans/!

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Employee Engagement speakers below will share their experience and expertise on all areas of engagement! We hope to see you at AE18 Munich! Register today to engage with technology experts and peers at Aurea Experience 18.

 

 

Employee Engagement SpeakersWhat You'll Get Out Of The Session

People Network - The Secret Force Driving Employee Engagement by Tej Redkar and Shai Sagi

Work used to be a lot simpler. Employees were often together in a single physical location. They knew the people they worked with and how to reach them.  Today, organizations are becoming more decentralized, more global and virtual. More people are mobile, and many are choosing their own devices and software. In a time of digital crowding, PeopleGraph technology will fundamentally change how employees engage at work.  Attend this session to learn how Jive’s innovative approach will streamline the way individuals collaborate, expedite how people find information and locate experts, and fuel an unprecedented level of employee engagement and productivity - deeply rooted in the people network.

Managing the Tipping Point of a Mature Community by Kim England

Keeping Jive relevant and vibrant through organisational changes and shiny new tools that compete for attention can be a challenge for mature communities. Kim England shares the challenges and successes she and her team have managed through Neo's eight years of being Pearson's communication and collaboration platform.

The New Social Intranet Schaeffler CONNECT by Katrin Fischer

Introducing a social philosophy into a traditional company Implementing an interactive intranet and social collaboration platform in a traditional organization is the easy part. Getting and keeping employees engaged and working in a new way is a much larger challenge - especially when over half of your employees are "deskless". Katrin Fischer shares her methods for changing the way Schaeffler employees communicate and collaborate and offers tips and tricks and best practices.

Advanced & Innovative Engagement Techniques by Hannah Saunders, Ernesto Izquierdo, and Steven Rigby

Got the basics down for engaging your employees using your Jive platform? Getting to the next level can be a challenge. Ernesto Izquierdo from ICRC and the UBM team have some creative ideas for using Jive as the basis for unique and specific types of engagement, including technique for more productive meetings and linking peer-to-peer recognition with charitable giving.

Creating A Learning Movement - Turning Employees Into Collaborators by Dan Thomas

Hive is LBG's social collaboration platform for over 90K employees. Through a carefully orchestrated roll out strategy, including comprehensive training for all types of users, Dan and his team have completely changed the way people work within the organization. In this session, he shares his engagement strategy, techniques, and tips and tricks for enacting this transformation in your organization.

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 Munich at https://www.aurea.com/experience18/munich/!

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Employee Engagement speakers below will share their experience and expertise on all areas of engagement! We hope to see you at AE18 New Orleans! Register today to engage with technology experts and peers at Aurea Experience 18.

 

 

Employee Engagement SpeakersWhat You'll Get Out Of The Session

People Network - The Secret Force Driving Employee Engagement by Tej Redkar and Shai Sagi

 

Work used to be a lot simpler. Employees were often together in a single physical location. They knew the people they worked with and how to reach them.  Today, organizations are becoming more decentralized, more global and virtual. More people are mobile, and many are choosing their own devices and software. In a time of digital crowding, PeopleGraph technology will fundamentally change how employees engage at work.  Attend this session to learn how Jive’s innovative approach will streamline the way individuals collaborate, expedite how people find information and locate experts, and fuel an unprecedented level of employee engagement and productivity - deeply rooted in the people network.

Engaging Team Members Where They Are by Adib Abrahim

 

The majority of American Airlines’ team members are “untethered”, making connecting and communicating with them a challenge. The airline has been on a post-merger journey to bring together two cultures and ensure that all team members have current, up-to-date and always accessible information. Learn more about how American has used the Jive platform to improve the team member experience, promote a transparent culture, and increase engagement with company news and corporate objectives.

Sparking Culture and Igniting Engagement - Best Practices on Building a Powerful Community: Morgan Stanley by Sheila Kindig, Mary Desmond and Fayaz Lalani

 

At Morgan Stanley, Jive is an integral element of the communications and social collaboration toolset. Communications teams use Jive for engaging employee audiences on global campaigns and initiatives, and facilitating leadership visibility and interaction with employee groups. Learn about the techniques used for campaigns such as Giving Back, Diversity & Inclusion, and Ask me Anything sessions with execs.

IA Before AI: How To Go Beyond Search To Build A Knowledge Hub by Keeley Sorokti and Mary Garwood

 

If you make it easy for employees to find key content, they can spend more time selling, supporting customers, and building new products and less time going down the search rabbit hole. Keeley and Mary Ann share their strategies for working with SMEs and content owners to make their content easy to find and absorb. Their content creation, organization, curation, review, and archiving practices help content authors and space owners be more engaged and aware of what is happening across the business and also reduces frustration for employees who often struggle with finding what they need.

Putting The Puzzle Together: Methods For Keeping Jive Thriving & Employees Engaged by Meghan Mehrens, Pierce Currid, Wendy Freitag and Josh Longyear

 

An immersive and honest dialogue amongst community leaders of all size Jive communities, focusing on Employee Engagement. During this session, you’ll hear directly from Citibank, FICO and the San Manuel Band of Mission Indians as they collaboratively discuss the puzzle pieces of community management as it relates to motivating their user base to interact and engage with the community, including measuring the community’s impact and how engagement in Jive leads to overall improved employee engagement with the company.

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 Munich at https://www.aurea.com/experience18/new-orleans/!

Aurea Experience 18 features many of Aurea’s most innovative customers and partners. The Boot Camp speakers below will share their experience and expertise on all areas of digital transformation! We hope to see you at AE18 Munich! Register here today to engage with technology experts and peers at Aurea Experience 18.

 

 

Boot Camp SpeakerWhat You'll Get Out Of The Session

Driving Adoption Through Authentic Leadership Engagement by Dina Vekaria-Patel

You’ve got executive endorsement for your community, now how do you get them engaged in your community? We all know blogs are the social way of sending an all-employee communication. How do you get from email 2.0 to authentic leadership engagement? Dina will share examples of how Pearson’s leadership use Neo, their community, to innovate, engage, and inspire employees. In this session, you will learn:

  • Concrete examples of how to drive adoption through authentic leadership engagement.
  • Keep executive engagement consistent.
  • Maintaining authenticity in the community.

Investing in your Interactive Intranet? How to make the case for community! by Stuart McIntyre

Are you considering replacing or extending your organisation’s intranet? Traditional platforms and communication tools can be relatively straightforward to pitch to stakeholders, but how do you go beyond that to size and measure the value of community? How does one place dollar signs against contributions towards collaboration and engagement, and how do you go about communicating that value persuasively and succinctly to stakeholders? Communities are playing an increasingly strategic role within organisations of all sizes, supporting organisational change and digital transformation, driving innovation, offering a platform for knowledge management, peer-to-peer support and employee engagement. As a result, they impact every element of the organisation, and thus can be difficult to justify and measure. In this session, you’ll learn:

  • How to build a business case for your community, including strategy, ROI and roadmap
  • How organisations like yours have forecasted and evidenced the value of community
  • What industry and community resources are available to assist in this endeavour
  • Why community management resources are a strategic component of any business case
  • Why continued investment is vital, and how Aurea and partner extensions can deliver increased value to your community

How to Measure Effective Outcome for your Business and Tell Your Community Story by Dan Thomas

Enterprise communities are goldmine of interesting data. Preparing a monthly report with all the insights can potentially be a daunting task for any community management team. Finding the right story to tell with your data all starts with understanding the business outcome for your community. In this session, you can take a deep dive into how you can leverage your community to achieve your business outcomes, understand your culture and drive successful collaboration through effective analytics strategy. In this session, you’ll learn:

  • How to identify business outcomes
  • Making the User Adoption Reports work for you
  • Become a trend analysis master

Clear and Engaging Company Onboarding on Enterprise Community by Jessica Maxson

Acclimate, Engage, Retain – these are the three key factors that contribute to successful onboarding. This is a strategic sandbox for creating your own community onboarding process, as it should be tailored to the needs of your organization. Getting new employees up to speed comprehensively and strategically aligned is important, and onboarding via the Jive platform has proven to be effective. In this session, you’ll learn:

  • Learn key factors that contribute to successful community member and employee onboarding.
  • How to survey your community onboarding including a strategy and roadmap for enhancement.
  • Best practices of how to build an onboarding program.

Breaking Silos, Cross-functional Collaboration on Customer Accounts by Kosheno Moore

It is easy to align an enterprise community’s information architecture to functions and departments. Because of this, cross-functional use cases can quickly become fragmented. Those who are seeking the most current information could find information that are out context. In this session, we are equipping community managers with key tools and concepts to deploy and manage a cross-functional use case, using collaborating around customer accounts as an example. You will learn:

  • How to define a cross-functional use case and information architecture
  • Enablement and training program approach and design
  • Ongoing maintenance of cross-functional use case
  • How to apply these concepts for your next cross-functional use case in your enterprise community

 

Don't miss out on all of these informative and fun sessions! Sign up for AE18 Munich at https://www.aurea.com/experience18/munich/!

We are very happy to announce that Stacy Washington and Sarah O'Meara are co-presenting at Aurea Experience 18 New Orleans in the Boot Camp track! A friendly reminder that Boot Camp is FREE for the first time this year, make sure to take advantage of this valuable session! If you haven’t registered for Aurea Experience 18 yet, make sure to do so today!

 

Register for Aurea Experience New Orleans Today!

 

 

Stacy Washington works for the Office of Strategic Integration Veterans Engineering Resource Center and serves as the Office of Strategic Resource Center (VERC) VA Pulse Program Lead who manages the VA Pulse program that fosters a collaborative environment that connects dedicated personnel across the entire Department of Veterans Affairs (VA) service network.

 

Sarah O'Meara is a Community Manager at DCG Communications supporting the Jive Community for the Department of Veterans Affairs. As a former Community Manager for Jive Software and former teacher, she brings the technical and human aspect of community together to support over 160,000 VA employees.

 

During Stacy and Sarah's immersive session, you’ll come away with insights on how to best tailor your efforts to train your community on how to utilize Jive for your cross-collaboration efforts! Specifically:

  1. Building out a framework custom to your community's age, size and complexity.
  2. Tailoring Jive's out of the box features for enhancing cross-collaboration efforts.
  3. Training and onboarding insights for your place owners, end users and community managers.

 

 

See you at Aurea Experience 18! Don’t forget to register to attend!

Register for Aurea Experience New Orleans Today!

 

To read up on all the amazing Boot Camp information for both the Munich and New Orleans conferences, please see Kosheno Moore's post: Jive Bootcamp is back, bigger than ever...and now free!

We are very excited to announce Rachel Happe as one of our Boot Camp Speakers at Aurea Experience 18 New Orleans! A friendly reminder that Boot Camp is FREE for the first time this year, make sure to take advantage of this valuable session! If you haven’t registered for Aurea Experience 18 yet, make sure to do so today!

 

Register for Aurea Experience New Orleans Today!

 

 

Rachel is a Co-Founder and Principal at The Community Roundtable, a company dedicated to advancing the business of community. The Community Roundtable collaborates with clients to develop proven, practical strategies for better engagement.

 

In recent news, TheCR just released a research brief, “Calculating Community ROI” in which Rachel and her team explore a universal formula for capturing the ROI of communities!

 

During Rachel’s invaluable session, you’ll come away with insights on the value of your community’s initiative and how to communicate that succinctly to stakeholders. Specifically, Rachel will cover:

  1. The 2018 State of Community Management showing the impact and value of communities.
  2. Why investment in community management is a strategic imperative.
  3. How to build a community business case including a strategy, ROI projection, and roadmap.
  4. Best practices and cases studies of how to build a community program.

 

See you at Aurea Experience 18! Don’t forget to register to attend!

Register for Aurea Experience New Orleans Today!

 

To read up on all the amazing Boot Camp information for both the Munich and New Orleans conferences, please see Kosheno Moore's post: Jive Bootcamp is back, bigger than ever...and now free!

 

Aurea Experience 18 is coming soon and you’re invited for a couple of exhilarating days where people come together and learn how organizations are addressing collaboration challenges first-hand and building even more powerful customer relationships through intelligent real-time concepts. Launching a new community is never easy, but with the right skills and strategies, you can hit the ground running. This year, Jive Boot Camp is part of the conference and it is offered at no additional cost.  We redesigned Boot Camp from an all-day paid program to  bite-size sessions where you can pick and choose a topic you are interested in.  At Jive Boot Camp, you’ll get the knowledge you need to bring your community to a thriving state through best practices around strategic planning and practical use cases such as corporate communication, human resources and cross-functional collaboration.

 

Sessions are focused on learning real-world skills that you can put into practice immediately. Jive Boot Camp is perfect for community managers who are new to Jive, or experienced community managers looking to learn more about the launch process.

 

 

Boot Camp Featured Speakers:

Community Roundtable - Rachel Happe

Commvault -  Tracy Maurer

Morgan Stanley - Mary Desmond

Splendid Consulting - Claire Fletcher

US Department of Veterans Affairs -  Sarah O'Meara, Stacy Washington

 

 

Boot Camp Featured Speakers:

Fostering Community - Stuart McIntyre

Aurea Software - Jessica Maxson

Lloyds Banking Group -  Dan Thomas

Pearson -  Dina Vekaria-Patel

Aurea Software - Kosheno Moore

 

 

At Aurea Experience 18, you will also hear from keynote speakers including Scott Brighton, CEO, Aurea; Tej Redkar, Chief Product Officer, Aurea; Bruce Daisley, EMEA Vice President Twitter; Patty McCord, Workplace Innovator, Culture and Leadership Consultant and Former Chief Talent Officer, Netflix and Dan Beer, Chief Customer Success Officer.

 

From community managers to CRM experts, we’ve got something for everyone at Aurea Experience 18. Our four session tracks feature a terrific lineup of speakers, including Aurea & Jive experts, thought leaders like Jon Ingham of The Social Organization fame, and customers from Carlson Wagonlit, International Committee of the Red Cross, Lloyds Banking Group, Pearson, Schaeffler and more. 

 

 

For more information, check out our press release. Still can’t decide? Stay tuned - we’ll continue to announce more speakers for each track in the coming weeks. See you at AE18!

Munich Details

·      Aurea Experience 18 in Munich at Hotel Vier Jahreszeiten Kempinski Munich on 12-13 November.

·      Review Munich Agenda

·      Register here today to engage with technology experts and peers at Aurea Experience 18.

 

New Orleans Details

·      Aurea Experience 18 in New Orleans at Astor Crowne Plaza on December 4-5.

·      Review New Orleans Agenda

·      Register here today to engage with technology experts and peers at Aurea Experience 18.

 

Look forward to connecting with you at the event!

 

Kosheno

Aurea Experience 18 is coming soon and you’re invited for a couple of exhilarating days where people come together and learn how organizations are addressing collaboration challenges first-hand and building even more powerful customer relationships through intelligent real-time concepts. Attendees will hear from more than a dozen of the industry’s most forward-thinking leaders and key players in employee engagement, digital workplace, and customer relationship management.  

 

Keynote speakers include Scott Brighton, CEO, Aurea; Tej Redkar, Chief Product Officer, Aurea; Bruce Daisley, EMEA Vice President Twitter; Patty McCord, Workplace Innovator, Culture and Leadership Consultant and Former Chief Talent Officer, Netflix and Dan Beer, Chief Customer Success Officer.

 

From community managers to CRM experts, we’ve got something for everyone at Aurea Experience 18. Our four session tracks feature a terrific lineup of speakers, including Aurea & Jive experts, thought leaders like Jon Ingham of The Social Organization fame, and customers from Carlson Wagonlit, International Committee of the Red Cross, Lloyd’s Banking Group, Pearson, Schaeffler and more.  The tracks include:

  • Digital Workplace. Hear how Jive customers and partners are integrating tools and platforms with Jive to create a dynamic digital workplace. You’ll get best practices and lessons learned for building your own central hub and advancing digital maturity at your organization.
  • Employee Engagement. Learn how our expert customers use Jive to drive engagement techniques, turn employees into collaborators, boost executive engagement, and reinvigorate mature communities to increase employee engagement.
  • Jive Bootcamp. At Jive Bootcamp, you’ll get the knowledge you need to bring your community through strategic planning, value proposition, and practical use cases such as corporate communication, human resources and cross-functional collaboration. Sessions are focused on learning real-world skills that you can put into practice immediately.
  • Customer Intelligence Hub. Optimize your CRM implementation with strategies for driving future innovation, adopting mobility and enterprise integrations, and creating 360-degree customer views. You’ll learn how to make the most of Aurea CRM – and what’s coming next.

For more information, check out our press release. Still can’t decide? Stay tuned - we’ll continue to announce more speakers for each track in the coming weeks. See you at AE18!

Munich Details

·      Aurea Experience 18 in Munich at Hotel Vier Jahreszeiten Kempinski Munich on 12-13 November. 

·      Review Munich Agenda

·      Register here today to engage with technology experts and peers at Aurea Experience 18.

 

New Orleans Details

·      Aurea Experience 18 in New Orleans at Astor Crowne Plaza on December 4-5.

·      Review New Orleans Agenda

·      Register here today to engage with technology experts and peers at Aurea Experience 18.

 

Look forward to connecting with you at the event!

Kate

Aurea Experience ‘18  is being held in the vibrant city of New Orleans on the 4th and 5th of December. Although we have quite an interesting and busy agenda, we would strongly recommend you do some sight-seeing while you are there.  Here’s a list of our four ‘Must See’ things in “The Big Easy.”

 

1. A Steam Boat Trip

Hop aboard The Steamboat NATCHEZ, the last authentic Steamboat on the Mississippi River, and journey back in time to when cotton was king.  Visit the steam engine room and listen to live Jazz while enjoying Creole food and the views of the beautiful shoreline.

 

2. Jackson Square

This historic park in the French Quarter of New Orleans, the size of a city block and overlooking the Mississippi River, is one of the most popular destinations in the city thanks to its open-air artist colony, museums, restaurants and merchants.  Try the local spicy cuisine and why not snap up a painting or two?

 

3. Frenchman Street

Located just outside the French Quarter, Frenchman Street is often considered the heart of New Orleans’ music, food and culture. The trendier area to explore is the southern part that lies in the Faubourg Marigny/ Bywater neighborhood.  It has an unbeatable street scene, without the seedier elements of other areas, and locals, as well as tourists flock here.

 

4. Live Music/Jazz Bars

New Orleans is synonymous with Jazz, as it is universally considered the birthplace of the genre, so a visit to the city wouldn’t be complete without having a listen at one of the many music venues.  Some of the best places to listen to Jazz are Preservation Hall, Davenport Lounge, Maple Leaf Bar and Fritzel’s European Jazz Club. Music can be heard nearly everywhere and not just jazz; soul, funk, bounce and rap all have their place too.