I've spent a healthy portion of the last month on the road talking to analysts and press about our new release, and it's been one of the most thoroughly enjoyable times I've had as a CEO. Not only is the release packed full of amazing things to talk about, but it's also clear that our vision is closely aligned to that of the analysts and the press, and that this vision is playing out daily with our customers.
Since we started Jive, we've watched as social computing has changed the lives of over a billion individuals. And we have pushed hard on bringing this revolution to the workplace. And in the last few years, we have seen first-hand how Social Business Software (SBS) can create a marketplace of ideas where people, projects and priorities come together to harness everybody's knowledge, ability and creativity to produce a new asset called social capital. And we have seen how it can create breakthrough returns in the process.
For our customers, . The enterprise has been devoid of a new application category since CRM, and they see the advent of social software as the biggest change to happen to the enterprise in fifteen years. It's now spanning every major vertical and the visionary leaders are seeing the gains that can be made by opening up collaboration and focusing on the people. This is especially true in a downturn, where throwing more money at business process software is not going to lead to huge value increases -- you have to look to the areas where there is the most to gain, the white spaces in a company: the people.
Right now, it's too hard, takes too long and costs too much. People spend twenty hours a week managing emails or stuck in meetings. For the company that wants to show huge changes in the input/output equation, you have to think big. You have to think about changing the way you work. The smart companies are already doing it, and they're already seeing the results.
Introducing Jive SBS
1. The Four Centers: The biggest change for the company as a whole is a complete reorganization of our go-to-market strategy around business value -- . Having seen what works and what doesn't, we chose to align ourselves with the transformational business outcomes we know we can produce, and the full sales & services team / product / partnerships and vision to ensure we make our customers successful.
- Employee Engagement: Allows employees to get their heads above their cubicles (metaphorically) to see that they are part of a much bigger network of people, and to use this network to dramatically improve their productivity by accessing the best ideas and resources across the entire organization.
- Marketing & Sales: Creates awareness, builds leads and maintains a deep and meaningful conversation with customers, and allows sales and marketing organizations to share information, news and connections quickly and easily.
- Innovation / R&D: Allows inovation teams to solicit and evaluate ideas and opportunities from customers, partners and employees and reduce time to market dramatically.
- Support: Improves the quality and speed of support agent response by providing a turnkey way to access, monitor, archive and connect the appropriate internal or external expertise with the issue at hand.
2. Bridging: Early on we made a strategic decision that customers, partners and employees all needed to be part of SBS -- just focusing on customer communities or behind-the-firewall employee collaboration was a not a long term solution, and our customers (very vocally) backed this up. The power of SBS is that it leverages the collective power of a huge group of people. And in this era, the successful companies are ones that can facilitate that "big conversation" and produce the best decisions and outcomes, which requires including your customers and partners. In this release we our thrilled to have our first push at bridging the gap between different communities, allowing employees to see what customers are saying and to start building a deeper relationship with them.
3. Analytics and Insights: Measuring the success of SBS rollouts is critical. This latest release not only offers an incredibly rich analytics module with out of the box reports and a full data warehouse solution to drive the metrics that matter most to your business, but also a full Insights module that reports on the sentiment and engagement of your marketplace (and even other outside public communities). You can think of it like this: the Analytics module measures what people are doing, the Insights piece manages what they are thinking.
The Insights module is done through a partnership with Networked Insights and is a very powerful tool. You have to check out a demo if you have a chance.
4. Video: Essentially a YouTube for your SBS rollout, the video module allows all the main video formats to be quickly uploaded and available as a first class content type, with all the security, performance and scaling the enterprise needs.
5. Bookmarking: Track what's important through social filtering of content.
What about Clearspace?
Clearspace as a product is fully represented in the Foundation layer above. The core product and architecture has largely remained the same, but we have removed the name Clearspace. Ultimately it was creating brand confusion with the name Jive, and we had to make the call. As much as we loved the name, we had to move on to the next stage of our development as a product and a company.
Now Business is Social