Last week, I participated in CMSWire's April Tweet Jam about growing and engaging customer communities. I want to take the opportunity to dive deeper based on which topics people in the Jive Community are interested in discussing further. Below you will see my answers. I want to hear from you: which answer would you like me to expand on?
One person suggested that 'Likes' are a key way to measure value, my response:
For more information about proving business value, check out this best practices paper.