Today is the final day of our blog series featuring notable trends from 2015 and predictions for 2016!
Kathryn Everest offers up her insights into corporate culture and what we should expect from business leaders who want to foster a healthy organization environment.
Take a look here and let us your plans for employee engagement in the new year via the comments below.
Happy Monday! We're starting this week with the mobile edition of our trends and predictions blog series with insights coming from Gili Guri-Mill and Dilshad Simons - take a read here and let us know what you think in the comments below!
And, if you haven't already, please read the earlier blogs featuring notable trends from 2015 and predictions for 2016:
Today marks the fourth day of our year-in-review and predictions blog series - and we celebrate the occasion with a post featuring Kevin William, vice president of customer support at Jive. Did you check it out yet?
We want to know what you think via the comments below...
And, if you haven't already, please read the earlier blogs featuring notable trends from 2015 and predictions for 2016:
Today, over on the Jive corporate blog - Kim Celestre reflected on what she thought was most notable in the marketing industry in 2015 and served up a bold prediction about UGC content.
So tell us - do you agree or disagree?
I came across Timothy Hales because he's a very active member in the External Communities Group. This is one of those community moments when you feel like you know the person just through your interaction in a community, even though you've never met face to face. Timothy has a fantastic (and very packed) workstyle, and I'm happy he shared it with everyone through this interview!
Leigh: Where do you work?
Timothy: I work for Esri, a mapping software company. Our technology enables organizations to create responsible and sustainable solutions to problems at local and global scales. It is based out of Redlands, CA, but I work out of our Charlotte, NC regional office.
Take a virtual tour of our headquarters - http://arcg.is/18bINpH
Leigh: How would you describe your current job?
Timothy: I am the Enterprise Community Manager for GeoNet, our Jive-x community. I technically do not have a job description, but you could say that I do about everything imaginable as it relates to our community. I manage the day-to-day operations of the community including user engagement, moderation, training, technical support, reporting, system administration, product testing, and more.
Leigh: Are you familiar with the Jive WorkTypes? If so, what was your WorkType?
Leigh: How do you think your WorkType plays into how you get work done in Jive?
Timothy: My WorkType helps me focus on improving the user experience of our customers. Every time I am presented with a workflow or task, I am always searching for a better way to accomplish those things. Jive provides a great platform, but I am always giving feedback on how it can be better. When Jive applies this feedback to future releases, it not only helps our community but also many other Jive customers as well.
Leigh: Did your team have a chance to take the WorkType Finder quiz? Have you all talked about your results?
Timothy: Team?!? I am supposed to have a team? I have a lot of great resources for various projects, but I am the only one dedicated 100% to the community.
Leigh: So how do you use Jive at work (internal community, external community, etc.)?
Timothy: Jive is an external community for our customers. It provides a way for them to ask questions and troubleshoot software problems. They also collaborate around projects and use the platform as a way to share code.
We are working hard to build other forms of engagement through the migration of our blog and idea platforms. My colleagues are very innovative in how they apply the community to their particular industry. For example our Education Team uses the community to engage students in discussions for their massive open online courses (MOOCs). We also just launched a new series called Esri Ten For where the community asks questions and an expert answers ten of them on video.
Leigh: What a great series!
Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?
Timothy: I just recently switched to a Mac for the first time a couple weeks ago. I've always used a PC, but was looking for a system that could increase production for graphics and video design, improve processing performance when running code when managing the community using the Jive API, and a system that travels well since it's my main connection to the community 24/7. It has taken some getting used to, but I absolutely love it. No plans to go back.
Leigh: Tell us what you use for your mobile device?
Timothy: In the past, I have used the Palm Pre, Motorola Q, and Samsung Galaxy; yet the iPhone 5c is by far best and most stable device I have ever had. There is no way I am switching from Apple. Like a friend said, "Apple's walled garden may be small, but it's a very nice garden."
Leigh: Besides Jive, what apps/software/tools can't you live without?
Leigh: Do you have a favorite non-computer gadget?
Timothy: That's a hard one since everything nowadays is computerized. I enjoy cooking and so there are a variety of kitchen gadgets that I like, but probably my favorite right now is my pull-up bar. It's portable so I can have it in my bedroom, kitchen, or anywhere with a door frame. I've added a bit of bling from the past year to help with motivation. It also doubles as a monkey bar for my kids. They try very hard to do pull-ups, but more than anything they enjoy swinging on it.
Leigh: How do you stay organized? What's your favorite to-do list manager?
Timothy: At home, I am not even close to being organized as compared to my work organization. OneNote is my friend and the only way I stay up on work. I take a scrum-style approach to how I handle my daily tasks. I have a "back-log" for random ideas and tasks that don't have to get done in the near future. My "current" list is for tasks that have a due date or must get done soon. The "today" list is of tasks that I have pulled from the "current" list that I plan to get done each day. The "completed" list helps me realize that I am actually getting things done because who doesn't like the feeling of accomplishment? I do a full review of each list every Friday morning. That helps me prepare to hit the ground running Monday morning.
Leigh: I love this approach.
Leigh: What you surround yourself with is important, what's your work space like?
Timothy: I like having a clean desk. I may have a bit of clutter in my drawers or overhead bin, but you won't find that on my desk. I am a very technical guy at heart, hence the reason for three monitors and the MacBook Pro. I start every morning with a cup of English Breakfast tea. Yes, it is sweet! I live in the South. I keep a water bottle close by to maintain my hydration. Slightly behind me are the handprints of my children and a bridal portrait of my wife.
Leigh: What's your best time-saving trick?
Timothy: Stay off of your devices. It is amazing how much time we waste every day looking at our phones.
Leigh: How do you balance work and life?
Timothy: I work some strange hours at times, but try to keep my work during normal business hours. Outside of those hours I make sure everyone is asleep or out of the house before breaking out the MacBook. So if you work with me you may get emails between Midnight and 6AM. I love spending time with my family! I have been married for 12 years and have four children (one girl and three boys). We play soccer, xBox, board games, Legos, Nerf guns, and a whole lot more. I am active in my local church and serve in our preschool department. In my spare time I enjoy running and staying fit. This year I took on the challenge of earning my Spartan Trifecta.
Leigh: My jaw just dropped. You do so much and with such a big family. Good on ya!
Leigh: What's your sleep routine like?
Timothy: Sleep... what's that? Haha. I'm usually in the bed by midnight and up by 6 am or so. With four kids I rarely sleep in and always go to bed way later than I should. I like to think I get more sleep than I actually do, but my Jawbone tells me otherwise. I get about six hours of sleep on average.
Leigh: Are you more of an introvert, ambivert or extrovert?
Timothy: Ambivert for sure. I have characteristics from both ends of the spectrum. I am the youngest of five children with the next oldest being 10 years older than me, so I grew up kind of as an only child. For this reason I tend to enjoy being by myself. However, this does not keep me from being social. I can strike up a conversation with anyone at any time. I really don't go out much unless it's with my family.
Leigh: What's the best advice you've ever received (and from whom)?
Timothy: One of the best pieces of advice came from a previous boss. He challenged me to continue my education. Not just the degree variety, but anything that helps me grow as person or advance my career. Since then, I am always looking for learning opportunities. Whether it be online classes, books, articles, seminars, or breakfast with an elder, just get out there an keep learning.
I don't know about y'all, but I'm certainly going to use some of his tips and I'm re-motivated to make the most of every day! Thank you so much, Timothy, for sharing your fantastic workstyle. Does anyone have any questions for Timothy?
Hi All -
As you might have seen on Jive's corporate blog - this week, we're kicking off an exciting blog series that highlights key industry trends from 2015 and predictions for 2016.
As you know, this time of year is all about reflecting on the past year and thinking about what lies ahead for the next twelve months. Tomorrow, November 17th, we start the series of topics with: CIO/IT: Jive’s VP of Security, David Cook and VP of IT, Mike Westlund portend AWS and the future of the cloud - take a look at what they have to say and let us know what you think via comments below!
And stay tuned for the rest of topics:
Buckle up and stay tuned to our corporate blog - we have some exciting topics to discuss.
Elisa Steele Jive's CEO, spoke today on CXOTalk about how social collaboration can create a connected workforce as well as connected customers. "At Jive, we believe in the power of human centricity and we make technology that helps people work better together" said Elisa.
At the heart of every company lies a passion for doing something different. For Jive, we want to change the way people work together.
Elisa explains that changing a company's culture is possible. First, accepting different workstyles and ways of thinking is important as is giving employees the tools to work across that spectrum. Next engage and empower employees at every level to drive a more transparent culture. Finally, work on digitizing and engaging with customers in order to really understand what their challenges are and how they perceive your brand.
Watch the interview now:
Let us know what you think!
For community managers, knowing the right questions to ask is the key to success. Why? If you can crack the code on what community members want and need from each other – and from the organization – then your content and conversations are much more likely to drive engagement. Plus, if you can meet your executives’ business needs through the community, then you will have a champion in your corner and some truly powerful outcomes to report.
With that in mind, we created this infographic to help community managers ask the right questions and deliver the right results.
We (Leader Networks) developed this infographic because the community manager role has recently stepped into the spotlight. Your business is finally waking up to the reality that you hold valuable insight into customer relationships – and that puts you at the center of customer strategy development! After all, who knows more about what the customer wants and needs than someone who interacts with them on a daily basis?
Your role becomes more strategic and you are no longer defined by basic metrics such as number of new members or views on recent content shares. As community manager, you will be called upon to fulfill two distinct functions. First, you will be tasked with creating a digital experience where customers are interacting with each other and your organization. Second, you must enable the community to solve a business problem or accelerate a business process online.
It’s not an easy job. However, knowing the right questions to ask is often the first step on the journey to success. We hope this infographic helps!
We are all members of this community because we believe in and understand the power of social collaboration. We live it and breathe it everyday. I want to share this case study because it puts into measurable numbers the power of an effective digital communications strategy that leverages the corporate intranet.
We all know that people care about money. And they part with it cautiously. Which is why one energy company couldn't understand why employees were not taking advantage of their phenomenal stock option benefits. Employees could scoop up company shares at a 40% discount!
Profits at the company were excellent, international headcount was up, the bottom line for this oilfield concern was gushing - but participation in the stock option program was flatter than a dime.
Employees simply weren’t buying in.
5 benefits in one communication tool
The moribund stock program was troublesome for the energy company because engagement was one of its key values. The leadership felt that investing in shares made employees stakeholders and participants in their own success. The program was well-supported, with a 50-page document outlining the details of the stock program to all 35,000 staff, plus yearly refreshers. Compensation specialists were trained in its workings and features.
What the energy company discovered was that a corporate-y program binder was a poor conversationalist. Teams had been trained to talk up features, but the concerns of employees fell behind.
So the energy company spearheaded a digital education and awareness effort. They placed a 4-question, 7-language, company-wide poll on their intranet which was amplified through an email campaign. They also took their communications offline by maintaining program awareness with face-to-face meetings. The refreshed program was rolled out in just 3 weeks.
Poll Position: A 28% bump for enrolment
By moving the stock options program information out of dusty binders and into a digital collaboration space, the energy company achieved five goals:
A key takeaway here is that the energy company wasn’t foisting a disliked idea on unwilling workers. The stock option program was generous and supported. The program wasn’t the issue, just the delivery of it.
Has anyone experienced something similar -- where your company or anyone you know tried to launch an initiative and its results only skyrocketed once it was brought into a social space?