For the second interview in our series we had the good fortune of interviewing Ryan King, he is the Senior Manager of PS Engineering and told us a little bit about himself in and outside of work.
Carmel Schetrit: What is your official title? What does it mean?
Ryan King: I'm the Senior Manager of PS Engineering in Professional Services. As part of the professional services team we deal with customers to make sure they're using our products successfully. There are many different aspects of ensuring the customer is successful, my team does the customization work. This means that they write the code to make things happen.
Ryan's selfie taken from his home office.
CS: Where do you work?
Ryan: I mostly work from home but I make sure to come into the Portland office a few times a week.
CS: How do you use Jive at Jive?
Ryan: I try to never not use Jive, whether it means using it to schedule real time meetings with my colleagues or using it as a substitution for email. [Archived] Jive Chime and Brewspace are always open on my screen (unless I really need to concentrate). I push people who communicate with me via email to use Jive channels. The various Jive platforms help me do every part of my job on a daily basis. I use them to plan out my resources, including locating which engineers are working on which projects, scoping out estimates for customers, collaborating with my team when I work from home and making sure the project management teams are on the same page as far as how each project is resourced. As someone who partially works from home these channels are extremely valuable to my team's productivity and success.
CS: What's your WorkType?
Ryan: I am an Optimizer. I'm always trying to find a better, easier, faster way to get things done. My team has managed to automate a good portion of processes in PS. My team has managed to take our customization release process, which used to be a 30-60 minute, manual and error-prone set of steps, and reduce the time required to less than five minutes, with a simple push-button mechanism. In addition, the nature of our work is such that we work with hundreds of customers everyday and we have to do many of the same tasks for each one, the less time it takes us the more profitable we are, while still maintaining high quality of work.
CS: What is your desk setup like?
Ryan: My home setup is minimalistic and has a window with an outside view of my backyard (trees, bushes, etc.). During the winter, it can be quite gloomy and dark, so I took a picture of my backyard, and created a Hue light bulb scene, so I can turn on my office lights and have the same colors in my room to brighten the day.
CS: What's the one thing you've done that no one would ever guess about you?
Ryan: My wife and I used to be total soccer haters, we even vowed that our kids would never play. Somehow this vow didn't stick and my kids began to play the hated sport. My wife and I grew to love it because of our kids and now we play and coach all year round. You could even call me a soccer fanatic.
CS: If you had a spirit animal what would it be?
Ryan: Platypus because it's a little bit of everything.
Thank you so much for taking the time to tell us a bit about yourself. It was great getting to know you!