I worked at an amusement park in high school, and was told to "be patient and understanding when you get asked the same questions over and over. While you may have answered that question dozens of times already, it's probably the first time that guest has asked that question."
That doesn't seem like a very efficient process, does it? Rather than pay someone to stand around answering the same question repeatedly, why not streamline and simplify to save time, labor and resources? While it may be an inevitable reality at an amusement park, most corporations operate in a similar way. Think about when your IT team sends out an email blast informing employees of a required security training. IT then spends the next several days fielding one-off questions and troubleshooting through email. What a waste of productivity and resources!
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