Skip navigation

Our Jive team recently shared some thoughts about how next-gen healthcare collaboration software can improve communication and patient care. The blog post covers healthcare trends and challenges that drive the need for collaboration, and covers some key ways it enhances care, improves efficiencies, engages staff and fuels innovation, including:

 

  • Internal Communications
  • Nurse Onboarding
  • Knowledge and Best Practice Sharing
  • Departmental Portals

 

 

For more details, check out: https://www.jivesoftware.com/blog/next-gen-healthcare-communication-platform-and-more/.

As an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and learn more about Aurea products that can potentially solve your biggest challenges.

 

 

Here are some of the Portal’s most significant features:

 

The new Knowledge Base - Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, and even relevant cases you previously submitted. It is a one-stop-shop for all the specific documentation related to a particular topic. Learn more.

 



Known defect tracking - You can now see when an issue has been submitted to engineering as a suspected product defect. Learn more.

 

Community engagement - In the new Portal, it’s easy to chat with other customers to share best practices, ask & answer questions about your configuration, or reach out to our Product team with suggestions for improvements. Questions or chat threads can be posted to learn from your peers and Aurea experts. Learn more.

 

Downloadable software updates - Customers with a current software license can download the most recent software updates and hotfixes from the Aurea Support Portal. From the main AureaWorks Support Page, you can go into either Case Management or Knowledge Base, or you can go directly to the Aurea Support Portal.  From there, you’ll see the Download options in the global navigation. Updates are found in our FTP folder linked from the Portal page shown. For older software versions, please submit a support case. Learn more.

 

 

Product documentation - You can easily locate product support documentation in the Portal. The screenshot below demonstrates where to find it, or you can always access documentation via a Knowledge Base query. Learn more.

 

 

Case submittal - You can also submit cases in the Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in case urgent action is necessary. Learn more.

 

 

At Aurea Support, we’re continually striving to improve our operation. We survey our customers’ experience after every case is resolved. We review the results of each survey and may contact you to learn more about how we can better assist you. We appreciate your time completing these surveys. Your feedback helps drive improvements where it will have the biggest impact for you.

 

If you have any feedback regarding the Support Portal, please feel free to contact me.

 

Ware Hartwell

As you know, we started rolling out Aurea Unlimited late last year as part of our mission to reinvent enterprise software with the industry’s first unlimited software library. Today we took this new business model — which entitles all Aurea customers to use every product in the portfolio for a single annual fee — one step further with the addition of new products from our family of companies: Infer for predictive marketing intelligence and First Rain for sales analytics.

 

For more on how we're helping companies cost-effectively accelerate technology adoption, check out the press release below.

 

Aurea Launches Unlimited Software Model to Help Businesses Accelerate Digital Transformation

 

World’s first enterprise software library creates unparalleled value for companies looking to cost-effectively expand their technology adoption

 

AUSTIN, Texas, March 19, 2019 -- Aurea, a family of companies that help global businesses accelerate digital transformation, announced its new business model offering the world's first unlimited enterprise software library. The company's unique approach creates value by entitling all customers to use every product in Aurea's portfolio for a single annual fee. By reimagining the way enterprise software works, Aurea Unlimited is helping businesses simplify and advance their use of technology to innovate with less risk. In addition, the company today expanded its library with new products from its portfolio, including Infer for predictive marketing intelligence and First Rain for sales analytics.

"Our customers' capacity to drive change and competitive advantage should only be metered by their aspirations – not their technology budgets. That's why we're on a mission to reinvent enterprise software, and we're betting our business on the concept of unlimited possibility," said Scott Brighton, CEO of Aurea. "Just as we all enjoy unfettered access to great content with consumer offerings like Netflix and Spotify, the ever-growing Aurea Unlimited software library opens up the same kind of access for business and IT leaders, so they can quickly, efficiently and cost-effectively add value to their company's digital transformation strategy."

"An 'all you can eat' product pricing model for software presents a compelling opportunity for companies to push needed technology initiatives forward while mitigating risk," said Wayne Kurtzman, research director for IDC's social, communities and collaboration practice. "Digital transformation can be difficult and expensive, and the realities of IT operating budgets force many companies to limit their technology adoption. An unlimited software subscription could remove those barriers to innovation and empower businesses to try tools they might not otherwise prioritize."

Aurea's software library includes a variety of enterprise-grade business solutions from across its family of companies, such as the Jive Interactive Intranet for collaboration, Aurea CRM for customer relationship management, Aurea CX Messenger for enterprise application integration and Aurea Messaging Solutions' AlertFind for emergency notifications. Aurea will continue to aggressively add new software to this portfolio, building on its track record over the past six years of growing from four core products to nearly three dozen through strategic acquisitions.

Available today, Unlimited includes every version of each Aurea product and is automatically offered as part of customers' existing product subscriptions. Once they gain traction with their first Aurea solution, a customer can simply deploy more software at no additional cost by applying the amount they currently spend with Aurea towards each and every product in the company's portfolio. For more information, visit https://www.aurea.com/unlimited/.

About Aurea
Aurea is a family of companies that help global businesses accelerate digital transformation through unlimited access to the world's first enterprise software library. Customers enjoy access to every product in Aurea's portfolio – all of which are cloud-based, enterprise-scale and easy to use – with one simple subscription. The group's unique AureaOne operating model and acquisition strategy grow that portfolio every year, creating unparalleled value and unlimited possibility. Aurea is an affiliate of ESW Capital. For more information, visit www.aurea.com or follow @AureaSoftware on Twitter.

###

 

Aurea and the Aurea logo are trademarks of Aurea Software, Inc. All other trademarks referenced are the property of their respective owners.

As a community management professional, I often think about inclusion. When I think about how to approach inclusive culture, I believe Diversity and Inclusion programs should closely integrate with Internal Communications, Learning & Development and be an integral part of digital transformation conversation. They all funnel up to employee experience and company culture.

I wrote this thought leadership article to consider these four steps to bridge the inevitable digital skills gaps across an organization, including:

 

  1. Understanding the lay of the land (including employee demographics and technology tools)
  2. Eliminating waste and confusion in your digital workplace
  3. Developing clear enablement programs for digital engagement
  4. Implementing measurements to ensure digital workplace success

 

What do you think? You can read the full article on CMSWire.

Filter Blog

By date: By tag: