Here at Jive, we pride ourselves on using our own product internally. Customers are always curious, "How does Jive do that?!" Jivers use the 3 Pillars of Jive - People, Places and Content - and we get work done each and every day. While Jive is built for getting work done, and we most certainly do that, we also have a very open and engaging culture - here are just a few of the many ways Jivers use Jive internally.
We have locations and Jivers not just all over the US, but all over the world! They follow and keep up with their colleagues and find people they are looking for, and do it fast. Each Jiver has their own profile with information about their department, an Org Chart, where they sit, contact information and a bio.
While all of these features are fantastic in keeping us informed and productive, they're also what bridges the location gap between offices. Jivers are able to meet and connect with each other in all of our locations, building relationships with one another by collaborating and joining groups based on common interests. "Sit in our Palo Alto office and are an avid cook? So is one of our Jivers in Boulder!" It's Jive's chatting around the water cooler to the next level.
We're constantly creating, discussing, uploading, gathering information and ultimately saving time and getting work done. We are blogging about strategy, and updating our fellow Jivers about what's going on within the organization. We're sharing our wins with clever status updates. We're collaborating on documents to share with our customers, partners and fellow Jivers.
Jivers are also using our fabulous integrations and bring in content from all sorts of integrated systems. One example is the way we use our products hand in hand with other systems to seamlessly manage accounts. From the pre-sales stage of the sales cycle all the way through close, support, and management - we pull in data from multiple systems and streams to create a universal hub for account information. Our teams handle content created using Jive and access content pulled from other systems like Salesforce, Jira, OpenAir, and others to manage our information in a single place. This makes it easy for new people to ramp up quickly, and for current Jivers to get a hold of what they need to fast.
Jive has a beer-loving culture, and we use our product to create and collaborate on all sorts of content relating to beer! We take polls and have discussions to decide which kegs will be featured in each office, and we do it all in places about Jivers sharing the best of the brew and their location.
Each place within Jive is a living thing - we use formal areas to collaborate and post content around office locations or business units, and less formal groups for focused interest and discussions like beer, biking, backpacking, and new hires.
A place can be a Group with uploaded information, documents, and discussions or a Project where you can set a goal and track the progress! One way we use this internally is to give our new hires all the information they may need to get introduced and ramped in the company. Instead of overwhelming new Jivers with information from a fire hose, we have a group where they can find all of the information, content and answers to any questions a new hire might have. We're making sure they have all of their new hire paperwork complete and initial questions are answered with a new hire orientation, but that orientation is structured around Jive. New Hires follow this Place to have access even after the orientation to access all the materials and answers they may need to have a super successful start.
Places aren't just for finding information to get your job done, they're also about connecting with fellow Jivers on a topic they're passionate outside of work. Jive Hikes and Camps is an excellent place to post a blog and share stories about recent hikes you've taken, upload your photos from your awesome camping trip, start a discussion and ask for suggestions for the best places to take a weekend backpacking trip!
In short- we use Jive in many ways, and we are constantly iterating on the design and structure of how we use Jive. Matching the culture of the company, the product is used very openly, and information flows fairly freely across groups in the organization. This allows Jivers to work without barriers and innovate, collaborate, and continue to improve Jive, and how we serve our customers.
Have any questions? I'd love to answer them in the comments below!