• Community Engagement Models

    In “Groundswell”, Charline Li and Josh Bernoff, from Forrester, identify 5 different type of community engagement models .  We highly recommending reading Groundswell thoroughly to determine what enga...
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  • Community Characteristics

    Identity - uniquely identifying people in the system Presence - knowing who is online, available or otherwise nearby Relationships - describing how two users in the system are related Conversations - talkin...
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  • Enterprise 2.0 Use Cases

    Great article from Mashable: http://mashable.com/2008/07/17/social-media-for-business/   It provides some examples of "social media" for the business. I've summarized them below. Please feel free to add what you...
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  • Common Community Types

    Service & Support Community This type of community is geared toward helping members find answers to their questions and solutions to their problems, typically regarding your organizations’ products and ser...
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  • Boost SEO with an Online Community

    Trying to determine how social media can generate ROI for your company?  Adding an online community to your website can impact your overall search engine strategy in a variety of ways.   (This content is a...
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  • Building an Open Source Community

    A while back I went to the OSSwatch conference in Edinburgh, as a non programmer found it fascinating and although its used to build the actual community this document could be applied to many other community type pro...
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  • The 12 Principles of Collaboration

    I found this interesting white paper a few years ago so thought I would share   The 12 Principles of Collaboration, Guidelines for Designing Internet Services that Support Group Collaboration   This white ...
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  • Building the Web 2.0 Enterprise: McKinsey Global Survey Results

    McKinsey’s second annual business survey on Web 2.0.
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  • User Agreement

    User Agreement  Thank you for taking the time to review this Terms of Use Agreement ("Agreement"). Jive Software ("We," "Us," or "Our") is pleased to provide the Clearstep Community to all individuals age 13 and...
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  • Reality Mining

    fell across this term just a few minutes ago and went searching for more information on it, anyway its from MIT and it has a really interesting website about social serendepity etc   http://reality.media.mit.edu...
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  • Why Communities Plateau

    This is an older presentation of ours, but it still resonates with many community teams. It also identifies the beginning of failure for online communities and some quick ideas for turning the community's trend around...
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  • How do you manage different written languages?

         hgfhfhgfgg  As an internaggggggggggggggtional company, we have over 20 different native languages spoken/written by our associates. Our current policy for the Clearspace comgggggggggggggg...
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  • Draft Acceptable Use Policy

    Per The specified item was not found., here is our draft "Acceptable Use Policy" with a few names changed.  Comments welcome.   [Clearspace Community] - Acceptable Use Policy   [Clearspace Community] is...
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  • Moderation Best Practices

    Moderation Best Practices: Communicating and setting proper expectations of community areas. Providing open two-way communication paths to the community moderation team. Stand firm on your community guidelines, but...
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  • Using internal social network to assist onboarding of new employees

    Summarized from Gia's blog post.  Jive Forums 5.0.3 / KB 1.7.3 Released!   Your Onboarding Team Get Legal involved Ask HR, IT, Product, Services etc. to monitor the new-hire space Find your cheerleaders ...
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  • How Best Buy Profits From Its Employee Community

    Interesting recent WSJ article on how Best Buy is using social tools such as:         Do you have examples of how your company is tapping the internal "wisdom of the crowds" to improve busi...
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  • The Future of Social Web Forum - summary write-up

    Below is Jeremiah Owyang's formal write-up on the forum he ran yesterday (10/14). Thanks so much for attending yesterday, I really appreciate you taking your time out of your very busy schedules and travelling...
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  • CS Best Practices

    This is an older doc, but still a goodie.
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  • Ideas for increasing community engagement

    The following list is a starting point that hopefully others in Clearstep will contribute to.   I was having a conversation with a few colleagues a little bit ago on ideas for engaging people in a community (whe...
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  • How to Create a Knowledgebase Using Clearspace/SBS

    Background When combined with a defined tagging scheme, tag clouds offer a database-like capability to filter and select specific records, making it easy to create a "knowledgebase" application in Jive Clearspace/SBS ...
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