• How Aurea CRM Catapulted Pluradent into the Digital Age

    From Paperwork Piles to Customer Data at their Fingertips: How Aurea CRM Catapulted Pluradent into the Digital Age   Pluradent is a group of companies that provides services and products for dentists and dental ...
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    last modified by Christian Stadlmann
  • Shout Out to the Amazing AureaWorks Community Member, Tracy Maurer!

    If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ~ John Quincy Adams   Last month we gave a long overdue shout out to Helen Chen for her incredible contribution...
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    created by sarah.omeara
  • Great Customer Experience Begins with an Empowered Workforce

    Today, customer expectations are continuously growing, demanding exceptional quality and service. The key to delivering such an experience starts with having an engaged and connected workforce. In fact, a recent surve...
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    last modified by katherine.lulkiewicz
  • 5 Strategies for Benchmarking Enterprise Collaboration with Forrester

    The value of enterprise collaboration (EC) seems intuitive: of course it’s better to have customers, employees, and partners working together in a holistic way. Measuring collaboration, however, isn’t near...
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    last modified by tdavis
  • Does cloud-based email introduce risk to your organization?

    There’s a good reason that so many businesses are moving to cloud-based email services like Gmail and Microsoft Office 365. These are familiar vendors with a promise of exceptional performance and ease of use wi...
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    last modified by rachelc
  • Groups vs. Spaces

    I am having trouble explaining to others the difference between Groups and Spaces in our community.  Maybe this is because I am not quite sure about the difference myself. I can see the concept, and know that the...
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    last modified by heatherburks
  • How We Will Work in 2028: Highlights from a Fascinating Gartner Report

    Bill Gates famously said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.&#...
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    last modified by tdavis
  • Shout Out to the Incredible AureaWorks Community Member, Helen Chen!

    “Alone we can do so little; together we can do so much.” ~ Helen Keller   AureaWorks provides a platform for collaboration, but there is no collaboration without people. This is a place for you –...
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    created by sarah.omeara
  • Tagging & Categories Best Practices

    From a document created by Corey Mathews last year:   I couldn't any existing best practices, so this is my first stab at compiling what I could find and writing some up. Let me know if this is useful! If you ha...
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    last modified by Libby Taylor
  • Chat Apps Are Only One Part of the Bigger Collaboration Picture

    Chat apps are everywhere in the enterprise, and rightfully so. Email is inefficient, nobody (unfortunately) answers the phone anymore, and teams are looking for ways to get work done faster. Real-time messaging apps p...
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    last modified by sfwinter
  • Using Jive for Document Management

    I know Jive is primarily a collaboration tool, but many employees at my company want to use it as a document repository.  I've argued with them for the five years we've been a Jive customer that it's not really s...
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    last modified by Dennis Pearce
  • Ending Healthcare Cost Overruns In EHR Implementations

    Originally published on the Jive Software site on April 19, 2017 by Bill Klco.   The adoption of Electronic Health Record (EHR) systems by the healthcare industry has led to real improvements in medical record-k...
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    last modified by sarah.omeara
  • Healthcare Coordination: Connecting Clinicians to Patients

    Originally published on the Jive Software site on May 3, 2017 by Bill Klco.   Care coordination has long been an Achilles heel of the American healthcare industry. Gone are the days when personal relationships a...
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    last modified by sarah.omeara
  • Etiquette and Guidelines Examples

    Within your community, you will need to reinforce with your members that they are part of a community and therefore need to respect and get along with the other members. To foster a positive sense of community, here a...
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    last modified by michelle.gantt
  • Community Manager Tips: Sales Enablement Use Case

    Originally published by Kim Anderson on the Jive Software website on November 13, 2015.   Sales enablement is essential for companies competing in a modern business environment. I talked to Jive Software’s...
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    last modified by sarah.omeara
  • The Missing Link for Digital Transformation Success Is?

    For fun, I typed “digital transformation” into Google and scoured a few of the 58 million results. It didn’t take long before I noticed a pattern: most of the discussion is centered on technology. Co...
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    last modified by sfwinter
  • Declutter Your Digital Workplace

    Over the past five years, we've seen a definite shift in how organizations implement workplace tools. In the past, when a department or team wanted new software, the CIO and IT department would recommended solutions a...
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    last modified by sfwinter
  • Digital Transformation at Allianz

    I'm excited to share an excellent article written by one of our very own community members, Michael Wegscheider from the Allianz Group. This piece in ITProPortal showcases his digital transformation expertise and high...
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    last modified by meagan.busath
  • Aurea's focus on Customer Experience

    I recently had the pleasure of publishing an article on customer experience and measurement in CMSWire, and the process gave me some food for thought. At Aurea, one of our own key tenets is a focus on customer success...
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    last modified by colleen.quinn
  • Collaborate and Communicate Better With an Interactive Intranet

    I worked at an amusement park in high school, and was told to "be patient and understanding when you get asked the same questions over and over. While you may have answered that question dozens of times already, it's ...
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    last modified by sarah.omeara