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Welcome back for our June installment of the How I Work series! I'm very excited to introduce Rob Shapiro, who is a seasoned community manager with his own business to help people with community management! Rob came to mind when I was thinking about our next interview because he does such a stellar job in the community and totally rocked at being our Peer-to-Peer External Community manager earlier this year. I also thought it would be awesome to hear from someone who is trying new things as a community manager because it's such a diverse job. It should come as no surprise that Rob gave us an awesome interview, so keep on reading!

 

HI EVERYONE! WELCOME TO ROB'S WORLD.

 

Where do you work?

Shapiro Cloud. I just started this business after almost 20 years at Oracle and 6 years at Sybase and I'm simply loving it! A very loooonnngg time ago I actually had my own business called Dynamic Solutions in the 1980's where I developed accounting applications and many things I learned then I have brought forward to Shapiro Cloud. It will certainly take a lot of hard work, but I am very happy with the freedom and flexibility. Shapiro Cloud will focus on idea exchange, online communities, strategy and support. This will also let me develop 2 dreams I have: an idea exchange product (I've started putting together mock-ups) and a community-for-the-community called Community Gecko (community thought leadership and practice expertise).

 

Something else I can do here without hand-cuffs is blog. I enjoy blogging and have years of pent up ideas. Just recently, based on a recent discussion with a prospective customer, I blogged on a revelation I had about the relevancy of community replies and content. Community Relevancy is only the beginning of a new blog series on the topic and something the industry should seriously consider.

 

How would you describe your current job?

Well, as described I am just starting and with that comes the uphill road to secure new customers or work, setting up and a ton of learning on topics such as promoting what I do (or want to do), legal, accounting, etc. While doing all of this, I continue to participate in communities like here in JiveWorks, CMX and others. I also continue mentoring in those communities as well. Please ask me this question again in 1 year!

 

I also want to mention that I was the Jive Peer-to-Peer External Manager for a 3-month rotation and thoroughly enjoyed the experience. Great people and really interesting topics will do that to anyone. In fact, I could not resist a blog to answer a question in more detail. See Glass Door To Gated Communities (link is a cross-post from the original I wrote here in Jive).

 

How do you use Jive at work (internal community, external community, etc.); what use cases does it serve for your company?

Haha – I am currently platform-less. For my last 6 years at Oracle I was immersed in Jive full-time. I founded My Oracle Support Community, a gated community for paying customers. At the same time, I helped Oracle at large employ internal communities for all kinds of work whether it was for a specific purpose, a specific team or group, a specific location or a specific project/purpose. An important use case involves spearheading the effort of all external communities under one umbrella, Oracle Community. While I can't say it was completely successful, I can say that we convinced executives it should be done and that led the way for marketing, support, user groups and acquired product areas to join the party.

 

What about your community/communities are you most proud of?

Innovation and integration. I'm an avid and passionate fan of getting away from all who continue to call communities "forums or discussion forums." In my humble opinion, a great community, one I hope everyone would strive for, is an engaging platform that is tailored and optimized for the customers and audience. On the one side, this means culling the pieces that make sense (i.e. discussions, document sharing, ideas, blogs, polls, etc) and is meaningful. Don't enable a feature just because it is there. On the other side, it is realistic (and we proved this at Oracle) that you want to try to make the community Grand Central Station in anticipation of user needs, expectations and simplicity of use and for that to be realized you need to look deeply at the other things users are doing and find a way to bridge that to your community.

 

Great examples of the innovation and integration we did at Oracle included implementation of idea exchange (see Your Idea Counts!), patch reviews, support calendar and integration with support portal (search, ask a question) – all leading edge, even today.

 

What's your computer situation... Do you use a Mac or PC (or something else)?

PC. I go kind of very far back to the dawn of micros and minis and have fundamentally tried them all from Commodore to Altos to DECmate to Rainbow to Apple/Mac and now PC since Windows 95. I was on a Mac at Sybase originally for the graphics, but after a series of "green screens" (and re-installing the OS as many times to fix it) as well as more software availability on a PC I switched and never looked back. Sure, I traded green screens for blue screens but ever since Windows XP then Windows 7 and now Windows 10 I have never had blue screens, there is still more software on a PC than a Mac and we could argue this many ways but PC's have fundamentally have caught up to Mac in many regards (Mac is still better for some sound and graphics stuff, but not by much).

 

Tell us what you use for your mobile device?

Samsung Galaxy 7. Like many, I really only use it for texting, phone and games at the airport. I'm a bit cautious (wary, even) about how secure the device is so I'm not a fan of many apps available (with one exception, that being my iWindsurf app so I can see if it's windy and where to go). As a previous huge fan of Blackberry, my next upgrade might go in that direction as they appear to have Android OS on it. The biggest reason for this thought is that I have always loved a keyboard I can touch and work easily (not to mention memorize to help my poor eyes).

 

Pick one word that best describes how you work.

Honesty. This is a curse and blessing, but the blessing outweighs the curse and, hey, I'm from NY where truth is king and queen. No BS – we don't tolerate that! Seriously, honesty is really, really important in all walks of life be it family, friends, peers, customers, suppliers and even people you don't know (first impressions can be everything).

 

Besides Jive, what apps/software/tools can't you live without?

Oh gosh, this list is big.

 

Just on my PC alone, I would say (alphabetical, and links for the lesser known ones): Adobe Bridge, Astroburn Pro (burn DVD for backup), Affinity Designer (bye-bye Adobe Illustrator - I have a local license and it's as good or better), Axialis Icon Workshop, Balsamiq (mockups), Ccleaner (best utility for Windows and it's free with a few other good ones they do), Camtasia Studio, Corel MotionStudio 3D (used to be Ulead Cool 3D!), Dreamweaver, eM Client (the poor man's Outlook, but better), Everything (best Windows search), Freeraser (best secure delete), Microsoft Office (Word, Excel, PowerPoint), PDF Creator, Photoshop (but starting to look at Affinity Photo), Readerware (for my massive record and book collections), Sound Forge Pro (have been using this since the Sonic Foundry days, was bought by Sony and now, recently, bought by Magix), SureThing (CD/DVD labeler including laser), SWiSH Max4 (flash development, made by ex-Macromedia people - yes, I still use it even though they are now out of business), SnagIt, VideoLAN, WordPress and Webroot Secure Anywhere. What's remarkable about this list is that I pruned what I use so that all the above works well together (this after many years of trial and tribulation!).

 

I was going to spare you the internet list but I think it's too important and want to spread the good news (and the list is shorter)! So, here we go with what I consider the most important ones: NoMoRobo (stop those calls at dinner!), Zoom (I like it better than Skype and others), LinkedIn, Facebook, Twitter, Meetup (lots of great meetings/events to attend), Simbi (the "symbiotic economy" – I love using this site!), Lorem Ipsum, HTML Color Codes, CSS Gradient Generator, Pure CSS, Font Awesome, Google Fonts, CSS Menu Maker, iWindsurf (again ) and Hualalai Estate Coffee (with all of the above going on, you need this "tool" – best coffee in the entire world!).

 

You asked .

 

Do you have a favorite non-computer gadget?

Does Mr. Bill count? Gadgets are things you play with or use (or in the case of Mr. Bill - abuse), right? I saw every SNL Mr. Bill show and have all his VHS tapes (which I converted to DVD). When things aren't going well, I become Sluggo doing terrible things to my pliable Mr. Bill and .....

 

Ohhhh Noooo!!!

 


 

What you surround yourself with is important, what's your work space like?

I am immersed in musical artists. In front of me are posters and mementos from the ChickenFoot and Joe Satriani concerts I attended. To my left is a print of Nash The Slash:

Behind me is my very large library of LP's (1,000's) and CD's (1,000's more). Above these 2 bookshelf stacks of LP's and CD's are photos of Jimi Hendrix, Steve Vai and collage of ticket stubs of the many concerts I have attended.

 

What do you listen to while you work?

Never while I work, way too distracting to me. When I listen to music I really listen as opposed to being in the background. One of the toughest questions on earth, IMHO, is who are my favorites? Here is a sample of what I like so you get the idea (and I would add that I am listing bands I have seen in concert at least once!): Tears For Fears, Led Zeppelin, Jimi Hendrix, DreamTheater, Buddy Guy, Jethro Tull, Peter Gabriel, Santana, Heart,  Boston, FM (with Nash The Slash), The Doors, Joe Satriani, Larry Coryell, Ten Years After, Foghat, Blue Oyster Cult, Peter Frampton's Camel, Joe Walsh & Barnstorming, Eric Clapton, Lynyrd Skynyrd, Doobie Brothers, Iron Butterfly, Frank Zappa, The Marshall Tucker Band and Steely Dan.

 

Don't ask for more, there isn't enough storage at Jive.

 

By the way, I went to school with Daryl Thompson (Black Uhuru) in the 70's (his father was the famous 50's and 60's jazz musician Lucky Thompson).

 

What's your best time-saving trick?

It's not so much a trick but rather a philosophy. You start with good organization, you continue with good maintenance and you end with completion. Sounds simple, but it requires discipline. I always hear about someone being so busy they can't answer a simple question in an email in a timely manner. To me, that person is not as well organized and/or disciplined as they could (or should) be. When at both Sybase and Oracle, I dealt with 100's of emails daily. Pacing myself, no email ever went unheeded or unanswered for more than a few days. I love lists, tables, templates and other organization aids and I think this helps to keep me organized (and my ability to be responsive).

 

How do you balance work and life?

It took a while, like years, but I discovered there is really a switch inside and you just have to learn how to turn it off. Having passion for something outside of work helps distract you and find that switch. When I go windsurfing, if I am not thinking about wind, waves, swells, other windsurfers/kiters, water or land hazards, etc. I'll pay the piper. This actually helped me turn the switch inside in almost all other regards. Having said that, I have to admit that when going on a plane for vacation work is not so easy to switch off right away and it takes me the better part of 1-2 days. Thereafter, I am fine and it's turned off. Coming home from the same trip, again I have to admit, you can't help but start thinking of what you are coming back to.

 

What's your sleep routine like?

Sleep? Sleep?? What sleep??? Despite being here on the west coast, I go to bed early and wake up early. I partially blame it on Sybase when I had to work all kinds of technical support shifts until settling down to the 6AM-3PM shift. Once I established that routine, it stayed with me to this day. The side benefit of such a routine is that during the windsurfing season, I am sailing at 3PM! By the time I come home and eat dinner, after a work day and all that exercise I am ready for bed only to wake up the next day and do it all over again.

 

Are you more of an introvert, ambivert or extrovert?

On average, I'm probably an extrovert but it's one of those things that is very situational. Socially, I'm a talker for sure but I'm also very private. Does that make me an ambivert? Possibly. In some situations I'm clearly an introvert. When you sum all of this up, to use something from the Dune series (I'm an avid sci-fi buff), perhaps behaviorally I'm a "shape changer"?

 

What's the best advice you've ever received (and from whom)?

My manager from when I was managing the Sybase MPP (massively parallel processing) sustaining engineering team, Stuart Thompto, gave me the best advice ever through his actions. Namely, learning how to be pragmatic! I have always, to this day, considered this the best advice anyone has ever given me. My wife Susan is also very pragmatic, so it's a constant reminder of what I learned from Stuart.

 

Can you share a few photos with us?

One of my passions in life, not to mention the best stress reliever,

is windsurfing which I have been doing since 1985,

Here, fun in Maui where I go every year!

  

  

My wonderful and beautiful wife, Susan.

Here after giving birth to our son Aryien.

My fantastic daughter, Aja.

Here are a few of her (with us) at graduation ceremonies

just a few weeks ago from Colorado State University.

 

My incredible son, Aryien.

He's the lead guitarist (known as The Professor) for a local

rock'n'roll band here in the SF Bay Area called Chronic Vitality.

Photo on the upper left - they won Battle Of The Bands

about 5 years ago at the DNA Lounge in SF.

 

 

Thank you for sharing, Rob! It's awesome to see how you've branched out and are setting off on a path to do what you love and help build better communities. As a side note, I've bookmarked all the software and tools you use. I never realized what I was missing out on!

Given the sophistication of the consumer apps we use in our personal lives, it’s shocking how far behind many companies still lag with these experiences.

 

Too often the focus of corporate intranets and other enterprise tools are on pushing one-way content rather than enabling vibrant multi-directional engagement between employees.

 

If your disengaged employees outnumber your engaged employees, or if your digital workplace lacks executive involvement, you may want to reassess what you need improve so you can start taking things to the next level. If you do nothing, it won’t be long before your organization’s productivity and strategic alignment suffer — if they aren’t declining already.

 

 

6 Signs of a Flawed Digital Workplace

Tackling a big challenge like this often comes easier by finding small wins you can achieve quickly. What follows are six common digital workplace shortcomings you should take on sooner rather than later:

 

1. Static Intranets

Putting information out there with the hopes that “if you build it, they will come” no longer works — if it ever did.

 

If that’s still your digital workplace approach, switch to a more interactive solution that drives engagement and collaboration through a network and activity hub. Make sure it integrates across applications to bring employees’ work into a common experience that captures corporate memory and makes it visible and searchable across the entire organization.

 

2. Siloed Search

Given that the average worker wastes nearly two hours a day looking for information, and the average enterprise has data spread across 329 business applications, enterprise search should be a top area for improvement within most digital workplaces. A collaboration hub can help with this by aggregating data across systems, analyzing work behavior patterns and then ranking content based on the relative strength of people’s interactions throughout the workgraph.

 

3. Lack of Reporting or Analytics

All your digital workplace improvements will go to waste if you don’t put in place tools to effectively measure and monitor adoption and engagement. By uncovering insights about community health and your organization’s employees, you’ll know whether your company is realizing the full potential of its digital workplace.

 

As a bonus, employees will gain better visibility into the impact of their work.

 

4. One-Size-Fits-All Experiences

A successful digital workplace's ability to target relevant and contextual information to the right people should constantly be improving. Each and every individual should receive a deeply personalized experience which offers up valuable information — even when employees aren’t explicitly seeking it.

 

Thanks to artificial intelligence, many workplace solutions are finding new ways to surface timely and useful content, connections and places right within the context of the worker at the moment.

 

5. Old-School Interface

No one wants their work slowed down by clunky circa-2000 business applications. Make sure your company provides employees with user experiences that offer intuitive workstreams and simple interfaces so they can more easily get work done.

 

Consider solutions that cater to specific functions or industries (i.e. internal communications, HR, customer support, healthcare and government) to deliver broad and strategic impact on employee engagement, worker productivity and organizational culture.

 

6. Desktop-Only Access

It goes without saying that today’s employees are mobile. They want access to their work information anywhere, anytime, on any device and delivered by a UX that’s as delightful as any consumer app. With the rise of remote workers, companies should prioritize making their digital workspaces available in enterprise-ready, purposeful mobile experiences that help people stay productive.

 

Achieving Digital Workplace Maturity

Now that we’ve gotten an initial to-do list out of the way, let's put your digital workplace within a broader context using the digital maturity scale below. As companies start to improve employee tools and applications with the latest and greatest technologies, their digital workplaces will advance through several phases:

 

 

This kind of technology evolution can dramatically increase the business value your digital workplace delivers. When employees increase their digital communications, knowledge sharing and collaboration skills, they’ll ultimately drive greater innovation and impact to the bottom line.

 

Of course, if this was an easy process, every company would be at the top right of the scale. But before you can reach those heights, consider these points:

 

Typical Barriers to Communication and Knowledge Sharing

Static intranets based around content and information fail to effectively uncover employees’ true expertise, experience and knowledge. This missing people element is exacerbated when intranets generate too much information, most of which is irrelevant to the end user.

 

In order to cultivate a healthy digital workplace, don’t just give people more content, focus on encouraging employees to leverage social tools — like commenting, discussions, liking, ratings, etc. — that capture their intrinsic knowledge, enrich the content, enable bi-directional communications and drive engagement.

 

Another opportunity is to analyze an individual’s content consumption, contributions, searches and community membership in order to provide helpful visibility into that person’s interests, skills and previous customer engagements (while at the same time personalizing their own digital workplace).

 

The Next Frontier: Spurring Innovation through Borderless Collaboration

Moving even further along the digital maturity scale, enterprise collaboration technologies are crucial for fostering the exchange of expertise and knowledge across your organization’s network. Break down the all-too-common information silos that result from most companies’ fragmented applications, systems, teams and locations.

 

Most employees conduct their day-to-day activities across a multitude of technologies, which by integrating into a single digital workplace hub, allows a 360-degree view of business activity. This makes collaboration more efficient, across communities within the company and beyond.

 

Many of today’s business activities cross corporate boundaries into partners, clients and other entities. As digital workplaces mature, they should support borderless communities to encourage collaboration between internal experts, customers and other third parties across an expanding business ecosystem. If your company wants to compete in today’s economy, it must engage with these broader networks in order to create new value chains, share knowledge or improve existing business activities.

 

Businesses that deliberately focus on moving up the digital maturity scale can achieve a state of continuous innovation. And that will impact metrics like productivity, employee and customer satisfaction — and even shareholder value.

 

 

About the Author

Sean is Vice President and Head of Solutions Consulting at Jive Software. Previously, he led Jive’s strategy and business consulting practice for the East, South, Federal, Latin American and Canadian regions focused primarily on the implementation of Jive in Fortune 500 companies.

At the age of six, I knew I was going to be novelist and horse trainer. At the age of 14, I knew was going to be a flight attendant. At 17, I was definitely going to be a screenwriter. At 19, a teacher. At 21, I was definitely, definitely going to be a Japanese/English interpreter. Now I've found my dream job as a community manager.

 

While it's incredible to look back and see how far I've come, it's also discouraging to think of time "wasted" writing unpublished novels, screenplays, creating curriculums and learning a language that I don't seem to utilize. However, it's also easy to put a finger on the pulse that continues to drive my career and proves every branched path, obstacle, and scenic route were all part of the same path  –  a passion for helping people and making a difference personally no matter where I work.

 

Throwing myself into a new dream is easy for me, it's the limbo in between that's difficult... that tough time when my path forks or I'm approached by an opportunity that could be better (or worse). It's the uncertainty of letting go of one dream and starting a new one.  Did I make the right choice? Your career is a life-long journey where sometimes you feel like you've made an improvement and other times you feel like you backtracked several years. And then there are the times when it's completely out of your control and you need to start over. I strongly believe it's not about the job – it's about the experiences and the pulse that shapes your path.

 

That's why I love hearing stories from people who are further along in their journey. One of my favorite threads in JiveWorks is the comment section of Community Manager Appreciation Day where many of our community managers in JiveWorks shared their background. The variety of experiences that have brought us all to the same place is astounding! Connecting the dots and seeing where unrelated experiences connect are an encouragement for me when I face similar crossroads. This is why I'm so excited to share Elisa Steele's interview with New York Times. I've posted a few interviews with Elisa before, but this one is hands-down my favorite. You can truly trace her journey from scooping ice cream to CEO of Jive Software and pinpoint the pulse that has driven her from helping people while scooping ice cream to helping people as a CEO. How her passion and desire to treat everyone as a valuable customer – regardless of status – played its role in every (seemingly) unrelated job she held throughout the journey to becoming the head of a company.

 

Check out Elisa's interview to see how obstacles she faced in early management shaped her career and how she works. One of the key points in her career was taking initiative to help out smaller customers of the company who were largely neglected and the opportunity that grew from there. Elisa also shares what she looks for during the hiring process including asking about experiences, decision making, and provided candidates with the opportunity to share about themselves. She wraps up with advice to college grads starting out on their journey - "Don’t let anyone else tell you who you are or what you can do. Follow your instincts." Find your pulse and run with it – you'll see how it connects further down the road.

 

What about the JiveWorks community?  What's the pulse that drives you throughout your career journey? Why do you do what you do?

We love to see you succeed. One of the reasons I fell in love with JiveWorks is because this is the place where ideas are born and inspiration is shared selflessly between all of us regardless of where we are and where we work. We all team up to make things better for people – our customers, our employees, our users. I wanted to share a few customer stories, two Q&A interviews and one article about how Viavi is using Jive to make a difference, that were published in the last couple of weeks. All three of these customers were recognized as Digital Transformation Award Winners for 2017!

 

Jive Customer Q&A: Powering Collaboration at Western Digital

Western Digital needed a way to connect and engage 75,000 worldwide employees that had been fragmented across multiple intranets. With Jive, they were successful in creating a "virtual office" which allowed top-level leaders to communicate with employees and employees to leverage Jive for business use cases. We had the honor of interviewing Western Digital's Chief Information Officer – Steve Phillpott – to talk about employee engagement, changes to the workplace, and what he was looking forward to at JiveWorld17.

You can also see his main stage presentation during the opening keynotes on Tuesday: JiveWorld17 Main Stage Day 1: Western Digital.

 

 

 

Jive Customer Q&A: Commvault Transforms Work with Communications

Commvault joined us last year and has made incredible progress in improving employee collaboration and communication. We had the pleasure of interviewing Bill Wohl, Commvault's chief communciations officer, about employee engagement, changes to the workplace and what he was looking forward to at JiveWorld17. Bill Wohl left us with a great piece of advice, "Before you can put out any fire (in business or elsewhere), you have to get agreement on the approach, you have to collaborate, and you need access to the right people and equipment to do the job."

Check out Bill Wohl's main stage presentation on Wednesday: JiveWorld17 Main Stage Day 2: Bill Wohl

 

 

Viavi Solutions Launches Jive's Collaboration Hub Across Entire Business Ecosystem

Viavi spent the past year rolling out Jive both internally for its employees and externally for its partners and, more recently, exploring how Jive can help improve customer loyalty and retention to create the biggest business impact. Working with Jive, Viavi talks about how they have changed the way they work - "we've increased agility, improved knowledge capture and benefit from intelligent workgraph analytics that tell us where our networks are working well and where we can improve." Find out how Viavi has boosted partner engagement and fosters holistic employee collaboration with Jive and became a 2017 Digital Transformation Award winner for their through their hard work and dedication to making a difference!

Today marks two weeks since JiveWorld. With all the excitement surrounding seeing old friends, meeting new friends, and learning how to make your community even more successful - we want to make sure the important highlights don't slip through the cracks. For those of you who were not able to join us at JiveWorld17, we want to make sure you don't get left out! Here are the Top 5 highlights from JiveWorld17 that you need to know:

 

1) Jive Labs Unveiled

On Wednesday, May 3rd we announced the first inter-organization virtual research lab that connects network science researchers in the industry, academia with Jive. On stage we revealed an organizational network prototype designed to make measurable impact on business operations. Read the press release to find out what features Jive Labs' includes and how this will make an impact.

 

 

2) Jive Teams up with TemboSocial with Integrated Polls and Surveys

On Tuesday, May 2nd we were excited to announce a new partnership with TemboSocial to offer their surveys, forms, and polls add-on to make it even easier for businesses to collect feedback in a seamless integration. Find out more in Jive's press release for what key features to look out for.

 

 

 

3) Day 1 and Day 2 Recaps

Want to know what was going on each day without all the fluff? Check out the Day 1 and Day 2 recaps to learn about the highlights each day.

 

 

 

 

4) Jive 5 Winners of the Digital Transformation Awards Announcement

We narrowed the winners down to 25 companies for our 8th annual Digital Transformation Awards and the final 5 were announced on the last day, Wednesday May 4! Congratulations to Carlson Wagonlit, Citi, Providence St. Joseph Health, Trane and U.S Department of Veterans Affairs!

 

 

5) Complete Index for ALL Main Stage Events and Sessions

Regardless of whether you missed a session, want to review a session, want to take a closer look at the slideshow notes or were unable to attend JiveWorld17, we got you covered. Check out our handy JiveWorld17 Recap Videos and Presentation Index - In Progress.

I know we're all sad that JiveWorld17 is over, but this next installment of How I Work should cheer you right up! This month I am so excited to introduce Kirsten Laaspere from Akamai Technologies. You should know her because she's our current Peer-to-Peer Internal Community Manager in JiveWorks! She was also a speaker at JiveWorld17 (check it out: How do I prove my value? Measuring the Community Manager and making the case to grow the team), is a Jive Champion, a hockey fan (even if it IS an inferior team to the San Jose Sharks ), a fabulous community member and much, much more. Want to know what "much, much more" means? Read her interview to find out!

 

HELLO EVERYBODY! WELCOME TO THE WORLD OF ME.

 

Let's start with a photo album of adventures. Photos are fun. And I am particularly biased towards my particularly excellent adventures.

 

My brother got married in Cinque Terre, Italy... it was pretty nice.

jivechampions swag

My mom and I look NOTHING alike.

I MET THE BRUINS! (There are three more photos like this one with other players. I'm like, you know, a bit of a fan... or whatever.)

Oktoberfest... the real one. Surpasses the hype.

halloween

I may have scared a few people...

Overlooking Barbaresco, Italy.

So. Much. Wine.

Switzerland made me a rainbow!

 

 

Where do you work?

Akamai Technologies. I am based out of our Cambridge, MA office, also our headquarters, but I interact with incredibly smart people around the globe.  Also, if you don't know what we do, check out our website. I'm seriously not trying to sell you; Akamai effects literally all of our lives and I find it immensely fascinating. nerd

 

How would you describe your current job?

I was recently called "Supreme Overlord," and I find that pretty apt. Not really, but it's still fun. I do have a lot of power. I manage the social intranet for a global company with thousands of people; and since social intranets are largely people driven, I essentially manage thousands of people. So, Supreme Overlord may not be too far off. People come to me with complaints - and sometimes chickens for my table - and it is my responsibility to listen and take action on behalf of my people. Even though I'm in charge, I work for the community, and everything I do is to improve the efficiency and effectiveness of our employees. I have an absurd amount of freedom with my responsibilities, which is absolutely divine. I am trusted to do what's best and what's right, and while I align up to the greater department and corporate initiatives, my day-to-day decisions and my larger priorities are usually my own to decide. This is awesome and is part of our company culture - we hired you because we trust you, so do your job. It's great.

 

How do you use Jive at work (internal community, external community, etc.); what use cases does it serve for your company?

Akamai uses Jive for both external and internal communities, but I'm purely internal. We launched our external community (October 2014) about a year before we launched the internal community (August 2015). Externally, our community is focused at customers, partners, prospects, and guests, serving as a knowledgebase, support system, and discussion forum. Internally, our community serves as a social intranet, having replaced our legacy static intranet for a DIY self-service intranet model. I am lucky enough to sit within our Corporate Communications team, which means I get to run the collaboration side of the intranet in direct parallel with the communications side. We also have a phenomenal relationship with our IT team, which makes us a wholly rounded team and a well oiled machine!

 

What about your community/communities are you most proud of?

I am most proud the underdogs. We all have a general understanding about who is going to easily learn and adopt social tools and who might be more difficult to onboard, but every once in a while a person or team just hits the ground running and defies expectations. The Legal team at Akamai is one of those cases. We did not target them as an early adopter, but they went ahead and became one anyway. By actively pursuing this new way of building a living knowledgebase and soliciting questions (employee-facing department spaces) as well as developing a super active, multi-faceted private collaborative community (team-only group with many projects), the Legal team became one of our top three divisions very quickly and has remained a shining example of successful social intranet adoption and engagement. If Legal can do it, so can you!

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I am a Mac convert (and it's an excellent story.) I still don't like iPhones, but I used to be 100% PC (largely due to the fact that there was a delete AND a backspace)... until I joined Akamai. A lot of the Akamai Helpdesk in Cambridge used to work at Apple, so not only are they Mac fans, but they know more about them.  I am friends with most of the wonderful people who work at our Helpdesk and so when my computer blue screened the first time, they made fun of me, but came to my rescue... when it happened the second time (3 months later) they gave me the stink eye and told me that if it happens one more time, they're just taking my computer and giving me a Mac. To prove how serious they were, they provided me with an external hard drive and helped me back up my content just in case. The third blue screen happened when I was at the physical Helpdesk getting something updated for my mobile email and they literally just went in the back room and requisitioned me a Mac. After some OS training and a print out of the shortcuts, I haven't looked back since.

 

Tell us what you use for your mobile device?

Technically it's a Samsung S5. But I'm not a huge technophile. I use my phone to check and reply to email - both work and personal, scan through social media occasionally (but not regularly, and I rarely post), and do things like call an Uber, deposit a check, or pay a friend for those tickets she bought us. If I left my phone at home, I'd be bummed and would absolutely try to avoid all possibility of an emergency situation, but I would not freak out. Other than for texting (which is pretty much everyone's life blood at this point), It's a convenience more than a necessity.

 

Pick one word that best describes how you work.

Honestly. I tell it how it is. That might be in regard to what Jive can/can't do for your use case, what I can/can't do for your use case, the fact that I absolutely and totally forgot about the action item I had for you, the fact that I really don't know when the roadmap item will actually be rolling out, the fact that our navigation/training/process is not perfect... you name it. I also treat everyone the same. I don't care if you're an intern or an executive - I'm going to send a quick and thorough reply and give you a straight answer, probably with a little humor in it. People see me as reliable, and I take great pride in that.

 

I am also honest with myself. If I'm being aggressively unproductive, I'll take a walk or just simply go home. It's of no benefit to anyone for me to stay at my desk and stare blankly at my screen. I also get a lot of credit for replying super quickly to emails; this has nothing to do with how responsive I am and everything to do with the fact that if I don't reply to you right now, I probably never will. I know this about myself and so I work around it. But hey, I'll take the compliments.

 

Besides Jive, what apps/software/tools can't you live without?

I could not survive (hyperbole, of course) without my Chromecast. I watch A LOT of television. It's usually intelligent, witty, and engaging (no reality tv) with the occasional dumb show thrown in for fun (usually something marketed to teenagers - I'm looking at you, Pretty Little Liars). I don't watch a lot of live television, so I have the smallest cable package that still allows me to watch major sporting events and awards shows. I watch most TV through my parent's online xfinity account, my Hulu account, and my grandmother's Netflix account (sharing is caring) but because of Chromecast, I can watch it on my egregiously large television. TV is one of the things I use to unwind and detach, which is super important within the "always-on" life that all community managers lead, so having this glorious tool to connect me to essentially any show or movie I want to watch is life changing.

 

Do you have a favorite non-computer gadget?

My wine opener. A) It's an awesome wine opener. All you do is twist and the screw goes into the cork, then you just keep twisting and the cork comes out of the bottle. It's so low effort (without being one of those total cop-out rabbit devices that don't make you feel like you're actually taking part in opening the bottle, which is part of the fun). B) I really, really love wine.

 

What you surround yourself with is important, what's your work space like?

There are a lot of snacks. Mostly healthy foods (right now I have natural peanut butter, an apple, pretzel crisps, honey, salt (for the hardboiled eggs I bring from home) and 2 boxes of high protein cereal on my desk and a whole drawer full of things like nuts and granola bars). I always have one "live" notebook at hand with my current To-Do list right on top and my set of colorful pens ready for annotations. I have a reusable water bottle with me at all times and usually an empty mug left over from my morning coffee (which I either reuse in the afternoon or throw in our office dishwasher - save the planet!). If I have some extra papers or notes I'm working on, they'll be around as well, but I generally try to recycle any papers when I'm done with them to keep things from getting cluttered. I also always have my 12-month calendar available - even though I have my Outlook calendar for work events and my Google calendar for live events, I still love to write everything down so I know what's going on this week/month in my life. I have a sit to stand desk, which I move up and down multiple times through the day, so I don't keep much on the part of the desk where I'm actually working, which helps with organization as well. One of my walls has lanyards from all the conferences I've been to over the past few years as well as all the work-related cards and thank you notes I've received. There is another wall for personal memorabilia (Bates pennant, Bruins sticker, etc.)

 

What do you listen to while you work?

Everything. I don't have a go-to work music; it depends on both my mood and the kind of work I'm doing. Usually, listening to music at work either serves to improves my mood or help me get through tedious tasks. Soundtracks are very often in the rotation: Finding Neverland, Hamilton, Moana, Pride & Prejudice, Out of Africa... and I often listen to music to prep for the many, many concerts and shows that I go to (I absolutely love live events... tickets are probably in my top 5 favorite things in the world.

 

I have a great story where I was listening to Childish Gambino - a particularly not explicit song - and my SVP at the time came up behind me to ask me a question. He startled me and I whipped around in my seat, pulling my headphones out of their jack and blasting very loud, very NSFW rap music to the entire office (at an upstanding Financial institution, no less).  It was HILARIOUS.

 

What's your best time-saving trick?

Short, simple, no frills videos. There are always things that we just keep explaining over and over again, and which usually need to be demonstrated to be understood, so I suggest creating simple videos - just screen recordings with voiceovers that you record in one take like you're doing a live demo (and if you mess up, don't worry about it - just go with it... like a live demo). Write down a bunch of topics (how to edit the home page, how to use the Document Viewer tile, how to add images and make them links to create basic buttons, how to use the Table of Contents feature, how to use quick search, how to add a bio to your profile... I could go on), go into a quiet room and just bang out a bunch of videos (never longer than 3 minutes, try for 30-60s). Then you can just point to them instead of scheduling a demo session with someone.

 

How do you balance work and life?

I follow the yin-yang theory for work/life integration. There's a little bit of personal in the work and a little bit of work in the personal, and that's totally fine. Do I need to call my hairdresser during the work day or take a 10 minute break to do some apartment hunting? Totally fine. Do I want to finish a deck in the evening while watching TV or check in before bed to make sure users in other time zones get answers at a convenient hour? Totally fine. Some people are big on drawing a line and having work stay at work, but I would rather bring my life to work and allow some flexibility for my work to flow into my life.

 

What's your sleep routine like?

I require a lot of sleep... and I make sure I get it. I've always been a fan of sleep and do my best to make sure I'm getting 7-8 hours a day over the course of a week. This means that if I have a 5 hour night, for whatever reason, I will take a nap later in the day or have a 10 hour night on the weekend to catch back up. I try to be in bed by 10:30 and asleep by 11/11:30 (usually depending on how good my book is). Wake-up is usually between 6:30 and 7:30. I like to have a decent amount of time in the morning to ease into my day, make breakfast, pack lunch, etc. but I also have PTSD from my years as a competitive rower and cannot stand to see anything earlier than 6 on my alarm clock in the morning. I exercise regularly, so sleep is especially important for rest and recovery. I also make sure to drink water right before bed and right when I wake up. I'm really big on hydrating.

 

Are you more of an introvert, ambivert or extrovert?

Ambivert, with a strong lean towards extrovert. Essentially, I am an extrovert 90% of the time, but when I become an introvert, I go FULL introvert. My personality means that I'm "on" all the time and that isn't sustainable for too long, so I have bouts where I need to totally disconnect. I sustain throughout the week by watching TV... a lot of TV... and reading, using that time to escape into other worlds for a while, but I also try to take self care days about once a month to make sure I reset my batteries.

 

What's the best advice you've ever received (and from whom)?

Be curious, not judgmental. This is probably the most valuable sentence in my life. It's very personal and introspective; if you are stressed or upset or running at a lower speed than usual, be curious about that - What might be going on? What can you do to support yourself? - instead of getting upset with yourself for being totally normal. (Everyone gets stressed. Everyone has bad days.) You don't need to have the answer to why you're feeling the things you're feeling; not all emotions come from something specific. The important thing is to be open to the fact that something is happening and not judge yourself with "I should" or "I shouldn't" statements. For example, if you wake up in the morning and are just dead to the world, be curious... "Am I sick? Am I burnt out? Do I just need another hour of sleep? Do I need a mental health day? What's best for my self care?" instead of judgmental... "Why can't I manage my time better? I can't afford to take an extra hour to sleep! If I work from home and don't have a good excuse, people will think less of me."

 

Real talk, I got this gem from a therapist. Mental health is just as important as physical health and going to therapy or needing therapy is nothing to be ashamed of.

 

 

Thank you Kirsten for your open, honest and funny interview. It was great getting to know you more! Thanks for being awesome!

If you thought the buzz following JiveWorld17 has died down, you guessed wrong!

 

We want to keep celebrating our awesome customers and the incredible work you do every single day! In case you missed it, we revealed 25 distinguished customers who are "the vanguard of enterprise collaboration and communication" shortly before JiveWorld17 kicked off. On the last day of the conference, we revealed the Jive 5 Elite Winners of the Digital Transformation Award on stage! As things settle down and return to normal following a great conference, we want to make sure the Jive 5 Elite customers who are back to work doing incredible things are recognized and appreciated for their hard work.

 

Among the hubbub and excitement of the conference, you may have missed why we selected these five companies. If you have a moment, check out 'Jive 5' Elite Winners Unveiled in our press release and News from JiveWorld17: Wrap-up and Jive 5 on the Jive Software blog to learn more about the companies and how they've made a difference in their field. Maybe you can even strike up a conversation in JiveWorks with some of the people who helped make it happen!

 

 

 

 

JiveWorks community, let's give a big cheer for the Jive 5 Elite winners!

 

  • Carlson Wagonlit Travel (for the Excellence in Employee Engagement award)

 

  • Citi (for the Culture of Collaboration award)

 

  • Providence St. Joseph Health (for the Excellence in Clinical Collaboration award)

 

  • Trane® (for the Powering Human Connection award)

 

  • U.S Department of Veterans Affairs  (for the Jive for the Greater Good award)

 

We are so proud of all our customers and the unique ways you make a difference in the world, whether it's through healthcare, services you provide, workplace improvement, entertainment, federal or any of the countless ways that make an impact on the way we live and work. Keep up the great work!

 

Healthcare affects everyone. We've all been to a clinic whether it was for a cold, broken bones, a long-term illness or something we've lived with since birth. The universal impact of healthcare is why we want to make the industry even better with being strategic about utilizing big data, collaboration opportunities, and improved customer experience. Until now healthcare has been struggling to work with fragmented information taken out of context.

 

Bill Klco, Director of Sales for Healthcare at Jive Software dives into the journey of healthcare in his article Overcoming Healthcare Data Challenges – where it has been, what it needs and where it's headed in order to assist healthcare professionals in making faster and better-informed decisions. With better access to contextual information, Bill points out that healthcare professionals can better meet the expectations of patients for receiving everything "faster, in a way that's convenient, affordable, transparent and tailored to their needs."

 

So what does this valuable information include? Having access to broader contextual information such as social conditions (birth, work, age), environmental factors (economic policies, development agenda, social norms), family history, and data from people with similar conditions and backgrounds merely scratches the surface. This information is available at our fingertips simply waiting to be analyzed and utilized.

 

Organizing this information in such a way that is quick, useful, and easily accessible is a whole different story – which is where the collaboration hub comes in to bridge this gap. Bill points out that while this information now exists, it lives in disconnected systems across various provider organizations or within separate files dedicated to a single patient. "Conversations are lost in siloed chat apps and email." Bill says, "Documents are often stored in multiple, difficult-to-find locations, unavailable to the clinicians who need them. Information that could impact a patient's health is often not shared in a timely, efficient way."

 

Working together in a hub brings all this information into one platform that is easily searchable and retrieved by clinicians anywhere and at any time. The benefit extends even further with possibilities for using this collective information for built-in machine learning and AI to improve performance and act as an aid for human decision makers.

 

Overcoming Healthcare Data Challenges  is rich with information about how the collaboration hub is perfect for the healthcare industry not only now, but the possibilities moving forward. While we still have a ways to go – and Bill is careful to point out current obstacles on this journey – integrating a collaboration hub is a giant step in the right direction. Even if you're not a healthcare professional yourself, this article is a great resource to learn about current struggles and progress in an industry that affects everyone. Wouldn't you want assurance that you are in the best hands?

 

What about you, JiveWorks community? Tell us how healthcare has changed for you in the past several years, and what you hope to see in the coming years. 

 

For me personally, I love being able to ask questions and contact my care provider from the comfort of my home, in addition to seeing all my records and family history easily accessible online. I feel more confident than I used to about doctor visits knowing that healthcare providers have a broader pool of information and research to tap into to make an informed decision about my concerns.

 

Please share your thoughts in the comments below!

Dear Jive Customer,

 

By now you’ve heard the announcement that Jive has entered into a definitive agreement to join the Aurea family. This change is a natural source of uncertainty, and may be raising questions for you and your teams.

 

Recognizing that, I’d like to take a moment to welcome you, and let you know how excited I am to get to know you.  I’ve already had the opportunity to meet many of you at this week’s JiveWorld, and hear the compelling stories of how you have deployed Jive within your companies.

 

I would also like to address why we believe this is both a meaningful advance for Jive and its products, and an exciting opportunity for you.

 

Let me start by sharing a bit of background on how we operate as a company. Aurea has developed a strong track record of successfully integrating and strengthening enterprise software companies.  Our operating model – expanding the investment in products and focusing on installed base client success as the basis for growth – has been the enabler of success at each of the roughly dozen software companies we have acquired in the last five years.  We’re confident this will be the case with Jive.

 

The combination will also create increased scale, nearly doubling the company in size to more than $500MM in revenue.  We believe this increased scale will enable greater R&D muscle to enhance our pace of innovation.

 

Another benefit of our operating model is that we are privately held. And as a private company, we are afforded the opportunity to think and invest long term, even when those investments may not yield immediate impact. This contrasts with a potentially constraining focus on shorter-term shareholder returns and all the tradeoffs it forces on companies.

 

Lastly, and perhaps most importantly, is the strategic fit we believe this represents. By bringing our two companies together, we will make the Jive interactive intranet and customer engagement solution key pillars of the Aurea customer experience vision.

 

While the transaction isn’t expected to close until June 2017, my team and I couldn’t be more pleased to welcome you to the Aurea family. It’s an exciting moment for us, and I look forward to having the opportunity to meet you in the coming weeks and months.

 

Best,

 

Scott

 

Important Additional Information and Where to Find It

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced. This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

Dear Jive Customer, 

 

Jive has been pushing the boundaries to help people work better together for the past 16 years. It’s this dedicated focus that has enabled us to deliver the enterprise collaboration products and solutions you’ve come to know and love. We created this market to help people effectively connect, communicate and collaborate within their own organizations and with the customers and partners that matter most. Customers like you have been our guiding light, and along the way we have grown the Jive family to more than 30 million people around the world and nearly 1,000 companies. Your passion and support of Jive have helped to make our vision possible.

Today, we’ve come to an important milestone on the next leg of our journey. This morning we announced that ESW, through its affiliate, Wave, is acquiring Jive and that Jive will become a part of the Aurea family of companies.  Aurea is a technology solutions provider that delivers transformative customer experiences. With over 1,500 customers worldwide including Disney, British Airways, Bank of America, United Healthcare and MetLife, Aurea combines a commitment to customer success with innovative technology and world-class delivery.

 

So what does this mean for you and for Jive?

Aurea and Jive will unite to bring the power of our respective platforms to the task of optimizing employee and customer experiences for companies around the world. This includes powering engaging and intelligent collaborative experiences throughout the global business eco-system. Together, Aurea and Jive will provide differentiated employee, partner and customer experiences that improve business outcomes by connecting people and content, enabling them to collaborate securely and effectively across applications and organizations, and allowing businesses to leverage this collaborative intelligence.

There will be more steps in the process of completing the acquisition. The exact timing and details of closing are not yet known, but we expect the transaction to be completed sometime in June 2017. We will continue to share information as it becomes available.

Thanks for your passion and support.

Elisa Steele

CEO

Jive Software

 

 

Important Additional Information and Where to Find It

 

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced.  This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

 

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

With an average of 329 apps available for employees to interact with at their fingertips, freedom to customize work clearly plays an important role in the modern workplace. While work was once considered by many as a place to go and make money, return home, sleep and repeat, that's not the case anymore. Employees want to work alongside the company doing something that is meaningful to them. Work is no longer simply a means to an end – it's an integral part of our lives that we seek satisfaction from and consider part of our well-being.

 

In my article published on CMSWire, I look at how employee engagement is always a win-win for both the employee and the company. While employees enjoy the freedom of working how they want and when they want, companies also partake in the benefits considering employees who are engaged and invested can outperform their peers by 147 percent in earnings per share.

 

Companies need to be careful, however, about how they manage this new approach to work. Allowing employees to engage freely with any app they choose – with hundreds to choose from – can also result in further fragmentation or loss of corporate memory as employees work within the silo of their own apps. Balancing and connecting these apps with an overarching collaboration hub is the perfect solution. It connects employees, their ideas, content and information while still allowing them to work the way they work best. Employees want to do their best work — they just want to do it in their own ways.

 

Find out more about how companies should invest in engaging their employees without fragmenting information for the ultimate benefit for them as well as having a positive impact on employee satisfaction. Who doesn't like a win-win situation?

 

And for those of you heading to JiveWorld17, I'm looking forward to discussing this and a whole bunch of other fun topics – whether in the hallway, in sessions or over drinks.  See you soon!

April is here with sunshine (in California, at least), flowers, pollen and the next How I Work blog! This month, bringing in the internet equivalent of sunshine is the woman with all the answers — Community Manager Dori Gray from Medidata Solutions. She is active in the JiveWorks community and is always willing to help. I'm not going to lie... after reading her community manager profile in the comment section of Community Manager Appreciation Day I wanted to know more about Dori Gray and how she works because I saw similarities between us (except running. The only way you will find me running is away from a spider or being dragged by my dog) and she has an incredible story. If you are interested in healthcare, Dori will be presenting at JiveWorld17  during the pre-conference Healthcare Summit on Monday, May 1st!

 

 

 

Where do you work?

I am a Community Manager at Medidata Solutions, we make cloud-based SaaS software to help plan, administer, and report on clinical trials. Our slogan is "powering smarter treatments and healthier people," and I love knowing that my work may be giving employees the platform they need to work better and smarter, and as a result we could potentially save more lives.

 

Funny story actually: I became a Community Manager by accident.

 

Before my current role at Medidata, I did employee communications at Verizon. I was tasked with using our new Jive instance to help communicate a potential strike. We created a space (that catered to 40,000 people) to help prepare management employees (people like us who go into an office and work at our desks) to learn how to do technician (think: climbing poles and crawling underground) and call center work in the event of this strike. This was an incredible change from the way this information was communicated in the past. It was a scary time for management employees, who had to go through extensive training in Virginia, book travel for the first possible strike day and prepare to leave their families and their lives for an extended and open-ended period of time. They couldn't plan vacations and often had to find people to help care for their pets or family members. Plus they had to learn a whole new set of skills and deal with customers!

 

I was on our space answering every single question that came in (and there were LOTS), sharing updated information in real time, listening to concerns and doing everything I could to help resolve them. I tracked down the right person to help in every situation, and I followed up with each employee, often referring them to similar questions that were asked before. I worked with Verizon Community Managers Edward Ford and Megan Halicek to create a subspace designed to match employees who wanted to swap strike assignment travel locations. (In the past, you went where you were told, even if it was far and someone else would rather be in that location. In the past, you emailed a shared inbox and knew you probably would never get a response.) And throughout it all, I kept the message strong: that even though this was a stressful time, we were ultimately doing this for our customers.

 

 

This experience consumed me and it changed me. I loved working, I loved what I did. I didn't mind coming in crazy early and having to stay later than I liked. I just wanted to help employees, to give them their answers — and fast. Tens of thousands of employees knew my name, they referred their friends to me as the one who could help them, as the one with all the answers.

 

I didn't realize this at the time, but I was a community manager.

 

When the strike didn't happen on the day we prepared for (it occurred about 8 months later), I had to get back into my "real job" of writing stories for our (non-Jive) intranet and employee emails. But how could I go back? How could I stop being the one with all the answers and go back to writing stories about the inner workings of fiber optics?

 

At the same time, a friend sent me a job description at her company, to be a Community Manager using Jive (up until then, by the way, I didn't even know that "CrowdAround," the name of our Verizon Jive instance, wasn't the name of EVERYONE'S Jive instance). I applied, and before I knew it I had a new job. A job as a Community Manager, not for one space but for the entire Jive instance that was also the intranet!

 

I've managed our Medidata Express community for over a year and a half now. And while I am constantly learning and adapting and growing, one thing remains the same: I am known here as the one with all the answers.

 

And that's no accident.

 

How would you describe your current job?

Fun, challenging and rewarding. Stressful at times, like when I have to present (something I had never done in my life before working here) but the exhilarated way I feel after makes it all worth it.

 

 

I get excited about projects in a way I never have before. My big one right now is my attempt to start an internal podcast. I have SO MUCH to learn about how to actually record and edit, but I am also way more excited than I ever was about any projects at previous jobs.

 

Check out my sweet setup:

 

 

How do you use Jive at work and what use cases does it serve for your company?

Medidata Express is our intranet and employee collaboration portal. It serves way more use cases for us than I can name, but I'll call out some of my favorites: A place to ask questions and find answers; a place to learn everything you need to know in real time about what's happening at Medidata whether it be about corporate news or system changes; a place to learn about and connect with colleagues; a place to share what you're passionate about; a place to get your work done smarter and faster; a place to search and find information; and most importantly, a place to collaborate and share knowledge.

 

What about your community/communities are you most proud of?

I am most proud of the way my community connects people.

 

I first really noticed this during my first week at Medidata. I wrote a blog post called "My Work Uniform," about why I wear black to work every day. Our Chief Technology Officer read it and sent me an email with the subject "In support of the uniform!" Her note was really nice, about how my post resonated with her and she does something similar and can't wait to meet me. To connect with my boss's boss's boss this way is just so unusual, and never would have happened without our incredible community.

 

I also love seeing how our community connects others. I've seen so many Medidatians (that's what we call ourselves) find common ground with someone else who works on the other side of the world, or has a completely different type of job, or both — and suddenly they are bonding over a shared interest discovered through our community, and as a result they're more comfortable when they have to work together on a project or walk past each other in the office.

 

I can't even take credit for this because when I started working at Medidata, our community was already six months old. My boss Daniel Mudgett and my teammates Nik Edmiidz and Chris Mandel (In Loving Memory) (pictured with me below at JiveWorld 16) not only built and launched our community, but they turned it into the type of place where people are comfortable making connections, the type of place that enabled the CTO to find my blog and reach out to me on my very first week. They set the groundwork to help me continue to grow and improve the way our employees connect with each other.

 

 

What's your computer situation... Do you use a Mac or PC (or something else)?

Before I even started my job at Medidata they asked me if I want to use a Mac or PC, and I knew this job would be a great fit. Mac. The answer is Mac. Most companies don't give you that choice!

 

Tell us what you use for your mobile device?

iPhone. I find it so much more intuitive than an Android, which I've also used in the past.

 

Pick one word that best describes how you work.

Scattered.

 

One example is that I often get distracted from my work with work I like better. For example, right now I'm working on slides for my JiveWorld presentation. Slides are not something I enjoy doing or am particularly good at. The way I handle that is by getting really excited whenever my Medidata Express inbox has a new item, deciding that whatever it is must be urgent, and dealing with that right away. So that work gets done quickly! But it's usually not more important that the work I'm supposed to be doing.

 

Another example is this: I'll decide to do a task and open my browser to begin . . . and then a second later I forgot why I opened my browser at all or what I was going to do.

 

Or I'll think about all the things I have to do, and start to do a little bit of work on 10 things at once when it will probably be a lot faster to focus on one task and finish it before moving on.

 

I'm generally just all over the place. I get done what needs to be done, so it's working for me, but I do wish I could be more organized. All attempts thus far have failed.

 

Besides Jive, what apps/software/tools can't you live without?

At work, I love SnagIt for capturing screenshots and adding arrows, circles, text, blurring out names, etc. I am sad they no longer support scrolling capture. I also wouldn't be able to do my job without Photoshop, but my brain doesn't really work that way and I am constantly impressed with my ability to do very basic things there.

 

My favorite non-work app is Bitmoji. My husband and I communicate solely via Bitmoji.

 

I also love my Apple Watch, especially now that Strava works on it so I don't have to run with two watches anymore. I looked pretty ridiculous there for awhile.

 

Speaking of Strava (it's a running/cycling/fitness tracking app), I need that because I have no idea how else I'd track how many miles are on my running shoes! How do other people do it? I also love Goodreads for keeping track of my books and getting recommendations based on what my friends like.

 

And both of those overlap with our community at work! Thanks to our MediRun and Medidata Book Exchange groups on Medidata Express, I connected with Medidatians who share these interests. As we discussed Strava and Goodreads more and more on Express, we realized we needed a way to connect on those platforms as well - and so we formed the Team Medidata running club on Strava and the Medidata Book Exchange on Goodreads.

 

As a result, the president of our company joined Strava, and now he and I give each other "Kudos" on our runs! When we run into each other in the office, he talks to me about running. Just like with our CTO, this is an amazing connection I never would have made without Jive!

 

 

Do you have a favorite non-computer gadget?

My Kindle. I am always either in the middle of a book or just starting a new one.

 

I only recently discovered that because I work in NYC, I can join the New York Public Library, which has a phenomenal selection of eBooks. I thought you had to live in NYC to join (I reside across the river in Jersey City), so I've spent the last 18 months wasting money on books I could have read for free!

 

It helps when you have a cute reading buddy:

 

  

 

What you surround yourself with is important, what's your work space like?

I surround myself with rainbow cookies and pictures of my dog. We also have a fair amount of Medidata Express swag, great for getting engagement in our community, not so much for the state of my work space. Cluttered mess is probably the most accurate way to describe it.

 

 

And yes, that is three boxes of rainbow cookies. If Rite Aid suddenly stops carrying them the way CVS did, I'll be prepared.

 

What do you listen to while you work?

I'm a runner (bear with me, I get to the point) and when I started running, I was obsessed with my music. I created specific playlists for each race, timed perfectly to end when the race finished. I published my playlists on the blog I used to write and shared them with others, and I could not run without my songs. Then one day in June 2012, I started a 10K race with my music on, and about a mile in I found the music in my ears so irritating that I pulled out my headphones . . . and never listened to music while running again.

 

Same goes for work.

 

I'm able to listen to music when I am working from home since the music is playing out loud, but I am just too irritated having it directly into my ears. I also like hearing what is going on around me at work.

 

What's your best time-saving trick?

Doing as much as I possibly can from Jive Daily when I'm commuting, sitting around doing nothing, playing on my phone when I first wake up, etc.

 

How do you balance work and life?

I'm not the type of person who physically CAN work late. I am completely useless in the evening, I just shut down, so you'll rarely find me at work after 6 pm (at the latest). So in that aspect, it's easy for me to leave at the end of the day.

 

We also have unlimited PTO at Medidata which really helps work-life balance (for me, I know not everyone feels the same way - I was quoted in this article from The Muse about it, and both sides are reflected).

 

But . . . as you can see from my answer to the previous question, I am very, very, very guilty of using Jive Daily at all hours of the day and night, from wherever I am. I'll wake up at 2 am and start working from my phone. And again at 5 am. And then I'll check in at 8 pm. And throughout my weekends and on my vacation. But it doesn't FEEL like work, it feels like chatting with my friends and offering my advice, which is probably a sign that I love my job.

 

What's your sleep routine like?

Grandma with insomnia. I'm in bed by 9, but I often wake up in the middle of the night or really early in the morning and never get back to sleep.

 



Are you more of an introvert, ambivert or extrovert?

Not only am I an introvert, but according to Myers-Briggs I am the most introverted one can possibly be! I will never forget the day in 2010 when I read this Atlantic article called Caring for Your Introvert because I finally understood why I am the way I am. People from the internet are often surprised to discover this about me because I thrive in online communities! I love writing and sharing my thoughts and connecting with others — on the computer. It is way more natural for me to make friends through Twitter or connect with colleagues through Jive than to ever talk to anyone in real life.

 

My very accurate bag:

 

My dog's name is Larry, so this pretty much perfectly describes my life:

 

 

What's the best advice you've ever received (and from whom)?

For some reason both of my answers are about weddings, which is weird, but it really is great advice that I really wish I received in time for my own wedding.

 

  • Do not let your family influence any of your decisions. This is your day so do exactly what you want even if it upsets other people.
  • Hire a wedding day-of coordinator.

 

I have no idea who told me either of these but they have both stuck with me even though it's too late now. My wedding was fun! But it could have been a lot less stressful and a lot more me.

 

 

 

Thank you for sharing, Dori! I'm glad I'm not the only person who opens up several projects at the same time. At least we get our stuff done! Keeps us on our toes . I look forward to seeing you at JiveWorld17!

An effective marketing program is driven by a solid content marketing strategy. In my previous white paper, How to Leverage Customer Communities for Content Marketing Greatness, I shared tips on how to achieve this within customer communities, but we are still missing a great opportunity to consistently produce a variety of content that is engaging without breaking the bank.

 

This time, I’m going to share three best practice tips to get your internal community involved with content marketing in my article, Best Practice Content Marketing with Employee Communities. Organizations who fail to utilize the talent and experience of their employees – particularly those who are customer facing – are missing out. We all know that content is king, but being able to deliver relevant and consistent content is an expensive and difficult venture unless you tap into resources you already have - your own employees.

 

In my article published on the Jive Software website, I’ll outline three best practice tips focused around true collaboration, crowdsourced content creation and gamification to encourage employees to contribute without feeling obligated. If you already have a collaboration platform, you already have all the resources you need in one single place and it's incredibly easy to reach out to potential contributors. All you need to do is take advantage of your collaboration hub. It’s the only place where employees are all in one place and working out loud so you know who is the perfect contributor for your next article. Avoid pouring money into content marketing with unnecessary hires or agency spend and look toward the experts – your customer-facing employees.

 

Don’t forget to reward your employees! While some may be more than happy to devote time to creating content for you, a bit of incentive can go a long way. When your employees go above and beyond, you should want to show your appreciation and give them the recognition and motivation to do more. By leveraging your internal and external communities together, you will have an unbeatable team to produce consistent, creative and relevant content.

 

Check out my article for more on content marketing, common pitfalls and three best practices for involving your employee communities in the content creation process.

 

Want to hear more about leveraging your external or internal communities for content marketing? I'll be available to chat at JiveWorld17 (May 1st - 3rd). Don't worry if you haven't registered yet, you can still register! Hope to see you there!

Corp memory small.jpgBreaking down silos requires more than just software – it requires a change of mindset. Up until now we have been trained to work independently and share our work only after countless drafts. When we come across something outside our expertise, we do the research and find the answers for ourselves because we don’t know who to ask. What if we could collaborate to bring in other experts, build on the work of others and have the support to improve speed and productivity?

 

We can’t change the way we work if we can’t change the way we think about work. In the article Corporate memory: the secret ingredient for success in the ‘age of the customer’ John Schneider, VP of Product Marketing, explains strategic ways to rethink work, as well as how to utilize collaboration software to foster corporate memory, break down silos and help your company work more effectively in cross-departmental teams. In the face of rapid change in the information age, companies face culture shock as they struggle to meet the the new customer expectation of being engaged with the company and to understand that highly skilled and specialized knowledge workers are the cornerstone of a business’ success.

 

It’s an issue that some have tried to solve by tossing the latest apps at their employees which only creates more noise and misalignment between them and their company leaders. In the end, it causes more fragmentation with duplicated work across the company, disjointed communication and an increase in the employee turnover rate. Even with collaboration software, it takes a dramatic evolution in the nature of work to truly understand how to connect your employees making more visible, more productive and more collaborative with other teams.

 

There's an undeniable advantage of integrating products so everyone can work in a visible environment without losing the freedom to use the tools they prefer. When you combine the meta-knowledge gleaned from your collaboration hub and visibility of integrated products together, you can easily pull together a powerful and productive team of experts to meet the need of a specific project. You can even take collaboration a step further by connecting your employees to your customers to engage and benefit from their feedback and advice, building a relationship that will keep your customers involved and aware of your organization.

 

Read the full article now to help you utilize Jive to its full potential to preserve corporate memory, build teams, relationships and drive visibility across the company whether it’s with employees or customers.

2017.3.20_Be_yourself_laughing_free.jpgJust like chameleons, humans have the ability to blend in. While our skin doesn't change colors, what we say, how we act, what we do and how we dress often depends on where we are and who we are with - whether consciously or unconsciously. We often talk about our "work life," "love life" and "personal life" as if they are different things despite being a part of the one single life we live. In the opening line of the article Can you really be yourself at work? posted on BBC News, it asks a pointed question: "When you're at work, do you behave in the same way as you do when you're at home? Or do you have a work persona - a duller, more subdued version of your real self?" We all have different versions of ourselves, but is that really the healthiest approach to separating work and life? Is it actually damaging the company?

 

Elisa Steele, Jive CEO and firm believer that work and life are one and the same, talks about how society is shifting and how she's embracing the change. While businesses tend to mold their employees into a certain role without considering them as a unique person, they are starting to rethink how they treat their employees. There is a push back from employees who want to be able to be themselves at work and demand a culture that supports and allows them to thrive as an individual.

 

Elisa explains how Jive has welcomed new Jivers and accepts them the way they are from Day One. "They feel the culture," she says, "because they have complete access to the whole company the first day they start." Being transparent is the best way to encourage people to in turn becoming transparent about who they are and how they work, rather than simply doing as they are told. Elisa intentionally works transparently so that Jivers, no matter how new to the company, has a solid understanding of the foundation the company is built on and staying connected.

 

In the past, businesses have favored CEOs that rule with a strong hand who tells everyone exactly what to do and how to do it. That isn't cutting it anymore. Dr. Doty, the founder and director of The Center for Compassion and Altruism Research and Education at Stanford University School of Medicine talks about how this kind of leadership creates stress and does not actually improve productivity. Treating employees as replaceable is not beneficial for the company and can mentally drive employees into the ground with anxiety, stress and pressure.

 

Read the full BBC News article for more in depth discussions with Elisa Steele of Jive, Dr. Jim Doty of Stanford University School of Medicine and Sebastian Siemiatkowski of a Swedish start-up called Klarna. See how the industry is changing, what kind of leaders foster the best employees and why you should celebrate the freedom of being yourself in the workplace.

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