Dear Jive Community,

 

Today Jive experienced a system outage that impacted approximately 90 customer instances hosted by SunGard. During the outage, we were in constant communication with the affected customers and worked diligently to resolve the issue. As of this afternoon (Pacific Time), all production systems were back up and running. We will continue to monitor the situation over the weekend. We apologize to our customers for the outage and the impact that it had on their systems. Social business software is a mission-critical application and we are deeply committed to continuing to provide outstanding customer service.

 

We plan to provide a detailed analysis of the cause of the failure, the steps we took to fix it, and what we will do to prevent this from happening again. We're working with SunGard to gather all the relevant information and will share it with our customers shortly.

 

Best,

 

Robert Brown

Jive SVP of Client Service

 

Statement from SunGard, Jive hosting partner

January 15th, 2011

 

On Jan. 14, our customer, Jive, experienced downtime due to a hardware failure at a SunGard data center in Aurora, Colo. We value our relationship with Jive and take responsibility for the resulting service disruption. SunGard worked closely and collaboratively with Jive to restore the services affected by this event and will apply what we learn to avoid such a circumstance in the future.

 

Patrick Doherty

Acting General Manager, SunGard Managed Services