I greatly enjoyed collaborating with Clarissa Viana, Community Manager from Plusoft, in order to share her workstyle with others. Clarissa jumped out at me because she's on the top 10 leader board in the External Communities group. That's a hard thing to do! Also, being from Brazil, I was curious if there were any tactics, technology, etc., that those in different areas around the globe aren't aware of yet. Get to know Clarissa!

 

Leigh: Where do you work?

Clarissa: I'm Head of Community Managers (hopefully, it'll make sense) at iCustomer, a company of the Plusoft Group, located in São Paulo, SP, Brazil. Here we help other companies implement their own communities, but since this is pretty new here in Brazil, we have a lot going on here.


Leigh: How would you describe your current job?

Clarissa: I help my boss with the strategic planning, I'm responsible for the health of the communities we implement (doing engagement, monitoring activity and creating reports) including our own internal community and I manage the work of the CMs below me (there's currently only one, but as we get other projects my team will grow).

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That's me and my boss, Thiago Velloso


Leigh: Are you familiar with the Jive WorkTypes? If so, what is your primary and secondary WorkType?

Clarissa: Yes, I am an Explorer and a Energizer.

 

Leigh: How do you think your WorkType plays into how you get work done in Jive?

Clarissa: My workstype plays well into my role as a community manager that needs to connect with everyone all the time and also help drive strategy. Seeing the big picture and having good ideas are awesome to help getting things started on the right foot.

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This picture I took before we started one of our strategical workshops


Leigh: So how do you leverage Jive technology to help companies work better together?

Clarissa: It helps people get things done in a easier and faster way. I see some of my friend's that don't 'Jive' and they have tons of emails, several meetings to attend and it gets in the way of actually doing your job. What I like most is the fact that you work closer with your entire team even though you're cities apart.


Leigh: What's your favorite part about implementing Jive communities for your clients?

Clarissa: I like showing them how their lives will be easier with a community, and I really love seeing the results. I also like sharing best practices, seeing people connecting with each other...


Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?

Clarissa: PC


Leigh: Tell us what you use for your mobile device?

Clarissa: I have an iPhone, and it helps me answer things, and read discussions and documents when I'm on may way to work.


Leigh: Do you have a favorite editing tool?

Clarissa: I looove Jive for Office! I keep asking people that want to send me an email to post it on our Jive Community, specially through Jive for Office. You can do basically everything in the document without the need of logging in. It's perfect for someone that handles a lot of content on a daily basis.


Leigh: Pick one word that best describes how you work.

Clarissa: Engagement


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The gang from work. I made some great friends here!


Leigh: Besides Jive, what apps/software/tools can't you live without?

Clarissa: I really like Spotify because of the variety of lists they have, and when I was able to run (I'm recovering from some ankle injuries), I was addicted to Nike Running. But I also really need my Reminders app (from the iPhone), the Google Agenda tool, my Moleskine Planner and some post-its - you can't only trust your memory to get things done


Leigh: Do you have a favorite non-computer gadget?

Clarissa: I was going to say a digital watch with a timer feature, but then I realized my favorite non-computer gadget is actually my Moleskine 18-months planner. It's one of those special themed editions, with the whole Peanuts Gang, and it helps me get all my weeks organized.

 

Leigh: How do you stay organized? What's your favorite to-do list manager?

Clarissa: With reminders on my iPhone app, my planner (for personal appointments), and for professional tasks/ appointments, post-its, notes and lists on my notebook and sometimes, my memory.


Leigh: What you surround yourself with is important, what's your work space like?

Clarissa: My work space is kind of messy, because I always have tons of things in my mind - but if you ask me for something, I'll know the place of all my things. And I like to add some touches of fun to it - because life is already too serious.
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I'm kind of addicted to energetic drinks... but I also love tea!


Leigh: What do you listen to while you work?

Clarissa: It depends on my mood, but mostly to EDM (electronic dance music) and Foo Fighters (huge fan of these guys)!

Leigh: I've been obsessed with Dave Grohl and the Foo Fighters for quite some time, too! So I'm right there with you, Clarissa.

Clarissa: I'm very proud to say that I've been to 2 of the 3 concerts Foo Fighters played in Sao Paulo (or Brazil), including their first solo concert that happened January 2015.


Leigh: What's your best time-saving trick?

Clarissa: Getting your priorities done before you open your email or your Jive inbox, otherwise, you'll be carried away with new tasks and problems.


Leigh: How do you balance work and life?

Clarissa: I try to set a time for leaving work - and try not to take it home with me. Besides, if I have a personal appointment, I try my best not to miss it or be late for it.

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The gang from my desk and my colleague's.


Leigh: What's your sleep routine like?

Clarissa: Between 5-7 hours are enough to make me feel rested.


Leigh: Are you more of an introvert, extrovert or ambivert?

Clarissa: I believe ambivert, because even though I talk a lot, I don't open myself to everyone.

Leigh: You might enjoy this article then, 21 signs you might be an ambivert from Buzzfeed.


Leigh: What's the best advice you've ever received (and from whom)?

Clarissa: My mom always says "in the end, everything will be alright. If it's not alright, then, it's not over yet." And it is true, it helps me control my anxiety to get everything done right away.

Leigh: Love this!

 

Thanks so much, Clarissa, for sharing your workstyle with everyone. Keep up the great work!

 

Do you have questions for Clarissa? Extra points if you can identify all of the toys in the picture above!