Scrolling through a long list of comments that can continue for pages and pages just to find the right answer can be time consuming and frustrating for your users. Not to mention, many of us use Correct Answers as a key performance indicator for internal and external communities. It's important for your community members to understand why and how they should be marking answers to the questions they have asked because:

  1. It keeps your community nice and tidy
  2. Saves other users time and effort to find answers to the same questions
  3. Helps you quantify the value of your community

 

So here's a helpful video you can share with your communities on why and how to use the Mark Correct feature in Jive:

(hint: be sure to click on the second video in the embedded player)

 

 

Check out our Resource Library for more Tips & Tricks videos.