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pitfallsmountain.jpgIn 1982, before the advent of the PC, the Disney movie Tron introduced people to the idea of living inside of a computer. Nearly three and a half decades later, it’s not much of a leap to say that we actually do spend much of our days inside of computers.

 

In fact, most of us live our consumer lives immersed in technologies that were once the stuff of science fiction. Today, our digital experiences are pervasive, flexible, open, adaptive and mobile. At work it’s not too different—except, in the digital workplace, it can often seem as if we’re still locked in a mainframe straight out of 1982.

 

Today, most employees are stuck using a mishmash of email, rigid document-centric suites and shiny-yet-distracting teamware apps all bolted together on top of a legacy, my-way-or the highway intranet that has aged about as well as a GeoCities community circa 1996. The problem is that modern workers expect an empowering, people-centric workplace experience rather than a glorified bulletin board or reams of message threads where knowledge goes to die.

 

In my new article in CMSWire, I discuss the ways in which an interactive intranet solution can help businesses address the challenges and avoid the pitfalls of designing a new digital workplace. By putting people at the center of a virtual "WorkHub," companies can increase ROI and engagement by living up to employees’ high expectations.

 

To learn more about why interactive intranets should be the hub of your digital workplace strategy, read my article, Navigating Pitfalls in the New Digital Workplace.

Hello fellow community managers,

 

There's a lot of really great features that are rolling out with the 2016.2 release of Jive’s cloud-based Interactive Intranet and Customer Community solutions. One of the features I'm personally most excited about is the new peer to peer recognition capabilities. We recently implemented a peer recognition program here at Jive using this newest feature in order to encourage higher participation and activity on our own employee community. I decided to share how I launched that program and configure the Jive Rewards feature in 3 simple steps. Check it out:

 

Announcing a new process for collecting your Ideas for Jive!

 

In case you are not aware, Ideas for Jive is the place in the Jive Community where customers can post ideas related to Jive's product offerings. The Jive product and community teams have been working hard over the last several months to come up with a new process to review and respond to customer ideas. We're shaping Ideas for Jive into something new, different and better. Something that rethinks the original promise but is realistic in execution. As a result, we'll be relaunching the Ideas for Jive space on July 28, 2016.

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For customers only: exclusive access to submit ideas

We love to hear what our customers are thinking and what matters most to you. We will ensure better visibility to your ideas with our new process for ideas.

 

Our new process will only be open to current customers, so please be sure that you have access by testing your access. In order to submit an idea to Jive after July 28, you'll need to be on our Jive Community 'Customer List.' To see if you are on the list already, visit: Customer Hub (as we will be utilizing the same permission list that we currently use for Jive Customers). If you cannot access that space, please sign up now so that we can confirm your access: Are you a customer? Request customer-only access today

 

Launch date

The new Ideas for Jive will launch on July 28, so the space will be temporarily unavailable on July 27 from 1 pm Pacific Time in order to get ideas moved around and the stages refreshed. The Ideas for Jive space should be back online by 5 pm PT that day.

 

We know you are passionate about your ideas. At this time we cannot address the specific disposition of any existing ideas. Check back in the Ideas for Jive space on July 28 to see the disposition of any current active ideas you have. We look forward to your participation in our new process!

Jive invented enterprise collaboration more than 15 years ago to empower people to work better together. Over the years, our Interactive Intranet has become the must-have solution for large companies across dozens of industries and lines of business to boost productivity and increase engagement among their employees. Today, Jive connects millions of people in ways that were unimaginable back when we began. And we’re only getting started.

 

We have a steadfast commitment and the best minds in the business working on the future of workplace collaboration. With our latest release, we’ve introduced new capabilities such as breakthrough personal analytics, intelligent profiles and enhanced integration to help organizations combine people, information and technology in brand new ways.

 

Tomorrow, Jive will not simply be a “place” or a “destination,” it will also be a pervasive virtual workplace. This new WorkHub will not only connect people, ideas, processes, work streams, devices and applications; it will create experiences. We are well-positioned to forever change the way work gets done in our digital world—today, tomorrow and well into the future.

 

To learn more about how Jive is powering the new future of work, read my new post here: The New Future of Work: A Peek into Jive’s Future History.

Today we officially unveiled to the world all of the great new features packaged in our 2016.2 cloud release! This new collection of features for Jive’s innovative cloud-based Interactive Intranet and Customer Community solutions help people get their work done faster and with more insight, while putting them at the center of their organization’s knowledge. Jive’s enhanced WorkHub allows companies to strengthen and easily leverage their biggest asset—corporate memory—wherever and whenever they need to.

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Jive’s unified WorkHub puts You at the center to fuel your organization's corporate memory

 

A special thanks goes out to all of our customers who put their words of excitement and support behind this important launch. Here's what they had to say:

 

  • "Jive's new personal analytics are important innovations to their solutions as they will not only help people see how active they are in the platform, but also how their content is resonating with other users. I believe this view into members' own impact on the community will increase the strong engagement we are seeing at Cox." — candidar, enterprise community manager at Cox Automotive

 

  • "I'm looking forward to the new personal insights in Jive's latest cloud update. We're eager to see how this new feature may change the behavior of our colleagues as they measure their personal impact in our community. In addition, Jive's new profiles are much more visual and provide faster access to a colleague's biography and expertise." — Dina Vekaria, community manager at Pearson

 

  • "We're excited about Jive's innovative new events functionality, which will deliver amazing time savings because we use events heavily within our community. Jive understands our needs, and is meeting them by delivering updates like the ability to highlight both internal and external speakers, create a copy of an event, and include a time zone—all of which are more streamlined ways to relay information to our members." — bcarpenter@reliaslearning.com, social community manager at Relias Learning

 

  • "I'm excited about the introduction of personal analytics in Jive's latest release. This will allow our employees to see their individual impact, and inspire them to share more of their stories and experiences in the community—an important focus at our company." — Lori Harrison-Smith, enterprise community manager at Steelcase

 

  • "The latest enhancements in Jive's user experience allow us to spend our time focusing on what is most important—the content in our platform. In particular, every step taken in deepening the underlying analytics means that our users, community managers and the Jive system itself can use real data to decide what to target next and where to improve. Through ongoing engagement with customers like us—in user groups, in beta programs, and in its own customer community—Jive's transparency stands out, and we appreciate seeing regular new releases that incorporate our feedback and continue to excite us." — Andy Yates, technology strategy and innovation principal at ThoughtWorks

 

To learn more about this important release, read about it on our website: Jive's Latest Feature Release Drives Productivity and Engagement

 

More information in the Jive Community:

Personal Insights - 2016.2 Deep Dive

 

Flying helicopters in the North Sea is dangerous business. That’s why, when HeliOffshore, the global safety association for the offshore helicopter industry, was deciding on an all hands on deck approach to saving lives, they chose Jive.

 

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To get its members on the same page, the UK-based non-profit had to streamline processes and break down communication barriers across dozens of companies in several different industries, including manufacturers, operators and regulators. To add to the layers of complication, many of those organizations are in different time zones, says HeliOffshore CEO, Gretchen Haskins.

 

HeliOffshore began testing Jive’s Interactive Intranet solution on its Health and Usage Monitoring Systems (HUMS) – which monitors how a helicopter is functioning – last November. “The maintenance engineers loved it,” says Haskins. “We’ve got over 40 experts across the world actively collaborating,” she says, specifically citing the functionality of surveys and the ability to comment on documents in order to identify problems and propose solutions.

 

In the past, experts relied on accidents to retroactively learn how to prevent the next incident, says Haskins. Today, businesses like HeliOffshore are using data analytics and cloud collaboration tools to diagnose potential problems and offer solutions to prevent the loss of life before the helicopter even takes off.

 

To learn more about how Jive can help your company save time, money and perhaps even lives, read the Computer Business Review article here: HeliOffshore and Jive: Can cloud collaboration and data analytics save lives?

ThinkstockPhotos-451027867.jpgEvery community manager knows that it's the people that make your community, which is why driving adoption is such a key concern. It's one of the most common discussion topics on the Jive Community. It's asked in many ways, for a variety of communities - internal and external, new and mature. But it always goes a little something like this:

 

"How do I get more people active on my community?"

 

If you have ever participated in the discussion around this topic (and I imagine there are a lot of you!), here are 3 resources you need to know about right now:

 

 

1. Announcing the Adoption Resource Center

The Jive Professional Services team has created the Adoption Resource Center to provide all Jive customers with access to guidance and best practices to help you achieve greater adoption and success with your Jive implementations. It is intended to support your success across different stages of your Jive journey and community program development - and particularly the critical set up and launch stages - by providing access to foundational guidance and best practices. Please note that you'll need to be on our Customer List in order to access the space below, you can request access here: Are you a customer? Request customer-only access today

Check out the wealth of resources here: Adoption Resource Center

 

2. "Ask a Consultant" weekly office hours

In addition to the great content you'll find in the Adoption Resource Center, Jive has launched a weekly "Ask a Consultant" session on Thursdays. You get direct access to some of Jive's veteran consultants from Professional Services, where they field your questions and adoption-related challenges and provide tips and tricks to help you work through your community questions and issues. This is where you can provide input and dictate what topics and challenges are most important for Jive to help you solve.

 

Ask your questions here: "Ask a Consultant" Questions

Join the next "Ask a Consultant" Session here: Ask a Consultant - July 21, 2016

See future weekly sessions posted here: Adoption Resource Center

 

3. Best Practices webinar series

And to help you navigate all of these new resources and learning opportunities, Jive Professional Services is hosting a Best Practice webinar on July 20. Get the most out of the Adoption Resource Center, all of the materials and guidance it provides, along with some other related adoption resources Jive is now offering.  This is part of a broader series where Jive experts cover topics relating to building and managing your community.

 

Sign up for the upcoming webinar here: Adoption Resource Center Webinar - Jive Software

 

For more about this new space and all of these new resources, be sure to check out Jennifer Kelley's and Claire Fletcher's summary here:

Announcing the Adoption Resource Center

ThinkstockPhotos-179210469.jpgWhen it comes to employee collaboration, healthcare providers have it harder than most. They are often faced with a workforce that is scattered across hundreds of hospital, clinic, and service site locations. Doctors, nurses, and technicians can collaborate within each site, but when it comes to knowledge sharing across facilities and connecting to corporate missions and objectives, they're typically stuck with legacy intranet systems and "email jail."

 

That's why it's no surprise we're seeing many of the newest class of Jive customers come from the healthcare industry. They are transforming their internal communications and collaboration systems, turning to interactive intranets powered by Jive. Case in point: Spectrum Health.

 

Spectrum Health was the winner of the 2016 Jive Award for Transforming Employee Engagement for HR. Their Jive-powered InSite community connects more than 23,000 employees from various departments and geographic locations, resulting in measurable increased employee engagement through locally owned content, access to information and connectivity to and between individuals and groups. Even more impressive: there are 1,300 answered questions on InSite posted by employees from more than 130 service sites, with a best-in-class 82% resolution rate. Anyone who's worked in the healthcare industry will know that the ability to ask questions and get answers from fellow employees and corporate leadership is, as Spectrum Health put it, a "gift that keeps on giving."

 

Spectrum Health was recently featured on the Jive Software blog and shares more about their transformation story here:

Jive Serves as the Catalyst for Transforming Spectrum Health

 

And be sure to join the Healthcare group to connect with other healthcare organizations that have made the transformation.

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