Jive's corporate communications team recently sat down for a Q&A with Humana, a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. Humana uses Jive for not one, not two, but a whopping SEVEN business use cases, with internal and external communities galore, making Jive their swiss army knife for collaboration and communication technology. Here's a quick run down of their use cases:
Use case: Internal, Sales Enablement and Collaboration
Overview: Connecting sales reps and identify subject matter experts, enabling two-way communication between Sales and support business areas
Use case: Internal, Digital Center of Excellence
Overview: Central employee hub for document collaboration and leadership blogs.
Use case: External, Support
Overview: Providing expert answers about Medicare to anyone aging in to Medicare or to their caregivers.
Use case: External, Customer Service (2 communities)
Overview: Providing customer service for those enrolled in Humana's health benefits rewards program, HumanaVitality.
Use case: External, Private Partner Community
Overview: Providing a way to connect selected medical providers with one another and to provide important data to them related to their practice.
Use case: External, Private Support Community
Overview: Providing a support portal for employer health benefits administrators and members insured through those employers.
If ANY of these use cases align with yours, the Q&A is definitely worth the read. It also includes a great video interview with Sabrina Deitch at Humana where she goes into more detail about their FUSE community.