humana.jpgJive's corporate communications team recently sat down for a Q&A with Humana, a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. Humana uses Jive for not one, not two, but a whopping SEVEN business use cases, with internal and external communities galore, making Jive their swiss army knife for collaboration and communication technology. Here's a quick run down of their use cases:



Use case: Internal, Sales Enablement and Collaboration

Overview: Connecting sales reps and identify subject matter experts, enabling two-way communication between Sales and support business areas



Use case: Internal, Digital Center of Excellence

Overview: Central employee hub for document collaboration and leadership blogs.

Use case: External, Support

Overview: Providing expert answers about Medicare to anyone aging in to Medicare or to their caregivers.



Use case: External, Customer Service (2 communities)

Overview: Providing customer service for those enrolled in Humana's health benefits rewards program, HumanaVitality.


Clinical e-Collaborative

Use case: External, Private Partner Community

Overview: Providing a way to connect selected medical providers with one another and to provide important data to them related to their practice.



Use case: External, Private Support Community

Overview: Providing a support portal for employer health benefits administrators and members insured through those employers.


If ANY of these use cases align with yours, the Q&A is definitely worth the read. It also includes a great video interview with Sabrina Deitch at Humana where she goes into more detail about their FUSE community.


Check out the full interview and video with Sabrina Deitch and Jeff Ross here:


Jive Helps Improve the Health of Humana’s Internal and External Communities | Jive Software