Whether for better or for worse, the way in which we work has been shifting in recent years. Rather than focusing on establishing a long-term career, we are now intent on gaining experience in various fields. On the downside, think about the information and knowledge that slips through the cracks as old employees leave and new employees join. This is what we have come to know as “corporate amnesia.”
Let me give you an example. A few years ago, on my first day of teaching high school in Japan, I sat down at my desk surrounded by piles of notes and lesson plans. The scribbles, sketches, and highlights on the stacks of paper were meant to have meaning for my predecessor, not me. I had no idea what most of it meant. I was drowning in valuable information that I didn't know how to use, and I ended up throwing it all out and started new lesson plans from scratch.
What a waste.
I spent time over the weeks and months rebuilding what my predecessor had already built. Time that I could have spent learning or building upon information, if I had known how to process it.
So then, how do companies retain this knowledge? As employees, how do we fit into the shoes of our predecessor? The digital workplace is one answer - by making work searchable, visible, and memorable. We can provide information that is written for a future audience in mind, not just our own - a cipher to our notes and lesson plans.
In her interview with Marginalia, Elisa Steele, CEO of Jive, explains how the industry is causing corporate amnesia, and how we can retain that knowledge through technology. Read the article to learn more about how Jive can help mend fragmentation within companies.