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2017.3.20_Be_yourself_laughing_free.jpgJust like chameleons, humans have the ability to blend in. While our skin doesn't change colors, what we say, how we act, what we do and how we dress often depends on where we are and who we are with - whether consciously or unconsciously. We often talk about our "work life," "love life" and "personal life" as if they are different things despite being a part of the one single life we live. In the opening line of the article Can you really be yourself at work? posted on BBC News, it asks a pointed question: "When you're at work, do you behave in the same way as you do when you're at home? Or do you have a work persona - a duller, more subdued version of your real self?" We all have different versions of ourselves, but is that really the healthiest approach to separating work and life? Is it actually damaging the company?

 

Elisa Steele, Jive CEO and firm believer that work and life are one and the same, talks about how society is shifting and how she's embracing the change. While businesses tend to mold their employees into a certain role without considering them as a unique person, they are starting to rethink how they treat their employees. There is a push back from employees who want to be able to be themselves at work and demand a culture that supports and allows them to thrive as an individual.

 

Elisa explains how Jive has welcomed new Jivers and accepts them the way they are from Day One. "They feel the culture," she says, "because they have complete access to the whole company the first day they start." Being transparent is the best way to encourage people to in turn becoming transparent about who they are and how they work, rather than simply doing as they are told. Elisa intentionally works transparently so that Jivers, no matter how new to the company, has a solid understanding of the foundation the company is built on and staying connected.

 

In the past, businesses have favored CEOs that rule with a strong hand who tells everyone exactly what to do and how to do it. That isn't cutting it anymore. Dr. Doty, the founder and director of The Center for Compassion and Altruism Research and Education at Stanford University School of Medicine talks about how this kind of leadership creates stress and does not actually improve productivity. Treating employees as replaceable is not beneficial for the company and can mentally drive employees into the ground with anxiety, stress and pressure.

 

Read the full BBC News article for more in depth discussions with Elisa Steele of Jive, Dr. Jim Doty of Stanford University School of Medicine and Sebastian Siemiatkowski of a Swedish start-up called Klarna. See how the industry is changing, what kind of leaders foster the best employees and why you should celebrate the freedom of being yourself in the workplace.

co-authored by Darshita Maniar

 

Live webinar, March 23: "Analytics Best Practices with Jive Insights Advanced."  Click here to register.

 

 

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For those who have read Why the Digital Workplace Needs Jive, you know analytics is one of our six key pillars of innovation.  Each of these pillars represents a focal point that shapes product and service innovation at Jive.

 

We are eyeing the ever-expanding role that workplace and customer analytics plays in our customers' organizations, especially when it comes to helping you make more informed, data-driven decisions.  And of course we recognize that leveraging data and analytics to measure the impact of your investment in Jive is critical to the success of your community program.

 

With this in mind we are excited to announce the launch of an expanded and refocused offering around our sentiment analysis module - formerly known as Resonata and formerly only available for Jive-x - and updating the name to Jive Insights Advanced.  Jive Insights Advanced delivers detailed qualitative and contextually intelligent insights into employee and customer engagement, perception and attitudes at scale.

 

Please join us March 23rd for our next Jive Best Practices webinar featuring Shaun Slattery, Principal Strategy Consultant, Dane Slutzky, Professional Services Data Engineer, and Darshita Maniar, Sr. Product Marketing Manager.  During this live event you'll learn more about Jive Insights Advanced and best practices for deepening your measurement strategy and leveraging its capabilities to build insights into employee or customer engagement.

 

Topics and scenarios covered will include:

  • Gathering detailed insights into engagement with and response to critical communications and initiatives
  • Identifying and developing influencers, hidden advocates, detractors and subject matter experts
  • Early warning and heat mapping to identify trending topics and themes within your employee or customer population 
  • Going beyond aggregate usage statistics and gaining expanded visibility into the interactions and mindset of your users to drive higher or more targeted and effective engagement

 

This session will focus primarily on Jive-n employee engagement and corporate communications uses, but will also include customer engagement / Jive-x examples and many best practices can be cross-applied.

 

Find out more and register at Analytics Best Practices with Jive Insights Advanced | Jive Software.  (As with all our Best Practices series webinars, it will also be recorded and posted to JiveWorks.)

 

Have questions?  There will be Q&A at the webinar event, or feel free to ask them here or in Advanced Customer Measurement.

 

We hope you'll join us and encourage you to share this with your colleagues who may be interested.

 

cc Alex Larralde Pele Ahloo Claire Flanagan

The latest installment of the How I Work Blog Series is here! Our special guest for the month of March is none other than the witty, clever and always helpful Dennis Pearce from Lexmark! Dennis is not only an integral part of our community in JiveWorks but an advocate for community managers everywhere. One of the many things I look forward to in JiveWorks is reading Dennis's posts because they are either helpful and insightful or completely off topic but funny. Ever want to know what makes Dennis tick? Everything you ever wanted to know and more is in this blog, including a panoramic shot of his library desk and the fact that he is from Mars.  Really.

 

 

Where do you work?

I work for Lexmark International, Inc. (a printer company) at our headquarters in Lexington, KY, home of bourbon, basketball, and beautiful horse farms!

 

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I actually have more years with Lexmark than the company has been in existence, because it was originally IBM’s printer division when I joined in 1983 and my service time carried over when it was spun off as an independent company in 1991.

 

How would you describe your current job?

Since 2012, I have been the community manager for our internal Jive instance, supporting about 12,000 employees worldwide.  Since 2008, my job has also included developing strategies for collaboration and content management within the company.  Jive is my primary focus right now, but I sometimes get involved with other tools, especially if they intersect with Jive in some way.

 

How do you use Jive at work and what use cases does it serve for your company?

We use Jive for our internal community, open to all employees and any contractors who have a Lexmark email address.  Use cases include:

    • As a social intranet for functional areas (HR, IT, Facilities, etc.)
    • As a collaboration tool for teams and communities of practice
    • Support sites for internal tools and processes
    • Strategic communications platform for executives
    • A place for social activities (employee sports and hobbies, diversity groups, etc.)

 

What about your community/communities are you most proud of?

I can think of some great examples of how our executives used it strategically to manage change, and also specific groups such as the very active one for Field Service Engineers scattered across the globe who share problems and tips with each other.  But overall, I think about the fact that we named it “Innovate,” which sounds a little strange at first when you hear that word being used as a noun.  But after 5 years, it’s very common to hear anyone from the lowest levels up to the CEO saying “that’s on Innovate,” and leaving it at that as if everyone should automatically know what that means.  This is an indication to me that our Jive instance has burrowed so deep into our culture that it is taken for granted.

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I had an Apple many years ago (see my comments in Community Manager Appreciation Day: plus JiveWorld17 Special Offer ) but then I went to work for IBM.    I’ve had PCs ever since just to maintain compatibility between work and home.

 

Tell us what you use for your mobile device?

iPhone 6

 

Pick one word that best describes how you work.

Well, I'll pick two words: “thoughtful procrastination.”  I tend to let things go to the last minute, but that doesn’t mean I’m not thinking about them (consciously or unconsciously) up until then.  The ideas I have under time pressure are often some of my best.

 

Besides Jive, what apps/software/tools can't you live without?

I can’t really think of any.  When I was a kid, I had microscopes, telescopes, model rockets, chemistry sets, electronics kits.  I’ve been surrounded by technology my whole life.  Yet I think back to how nice it was in those days to just have a single phone in the house attached to the wall with no answering machine.  If someone called and you didn’t answer they didn’t freak out, they just tried again later.  And if someone called and you couldn’t get to the phone in time, you didn’t freak out either – you just assumed that if it was important they’d call back.  I guess books were considered high-tech once upon a time.  Give me one of those and a comfy chair and I’ll be happy.

 

Do you have a favorite non-computer gadget?

We have a Slingbox and a Chromecast, as well as a smart TV.  It’s interesting how technology is headed toward allowing us to watch whatever we want, wherever we want, on whatever device we want.  I also have a Livescribe pen, which really has changed the way I take notes.  It’s especially great at conferences like JiveWorld.

 

What you surround yourself with is important, what's your work space like?

Full of books.     I have about 150 at work (mostly on KM, collaboration, social business, etc.) and another 500 or so at home on a variety of other topics.  Lexmark is full of big cube farms.  Here's a panoramic shot of my desk:

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I work most days in my cube but occasionally work from home, where I get to sit in my sun room or back patio and look out onto a couple of lakes:

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I keep a few things around my desk to remind me of ideas to keep in mind while I work:

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The Pets.com puppet reminds me that no matter how successful you think you might be, it can all come crashing down quickly.  The phrenology map sculpture reminds me that just because something has a scientific veneer doesn't mean it's real science.  And the replica Rosetta Stone reminds me that seemingly intractable problems can be solved with a little luck by coming at them from different angles.

 

What do you listen to while you work?

I’m a prog rock fan from way back, going to see groups like Yes, ELP, Genesis, and King Crimson when I was in high school and college, probably because I played a lot of classical music in band and orchestra (I played trombone in high school and college, then learned steel drums and played in a steel drum band for a few years after school).  I still gravitate toward long, undanceable songs with complex arrangements and weird time signatures.  Some of my current favorites are bands like Riverside, Unitopia, and Porcupine Tree.

 

What's your best time-saving trick?

Don't look at the clock. 

 

How do you balance work and life?

By not treating them separately.  Work IS life, just like every other part of it.  I do a lot of volunteer work with groups trying to improve education in Kentucky.  So whether it’s working for Lexmark, volunteering, reading at home, raising kids (now no longer an activity), training my dog, whatever – I try not to have too many artificial boundaries that might keep me from applying something I learned in one part of my life to another part of it.

 

I have some quirky interests, I think because I grew up in a small town in western Pennsylvania called Mars.  Having to deal with the laughter and embarrassment every time someone asks where you're from shapes your personality in strange ways.  For example, here's a bumper sticker you can buy from the town souvenir shop (and yeah, we have a flying saucer in the middle of town):

Picture3.jpgMars-Spaceship.jpg

The fact that the designer felt the need to add the words "THAT IS!" in all caps, exclamation point and quotation marks just shows how deranged living there can make you.

 

For fun I collect things, not one big collection but several small ones.  I mentioned somewhere else on JiveWorks that I collect books from the 19th and early 20th centuries that have either out-of-date science or theories that were crackpot from the beginning.  I also have little collections of weird book topics like books on numbers:

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Because I spent the first 10 years of my adult life as a plastics engineer, I also like to collect plastic toys that make you think "why did someone think making this was a good idea"?  I try to imagine having a job designing and manufacturing things like those below.  And of course I also have my collection of fine beverage containers.

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And for pure mindless entertainment, when I finished my PhD dissertation at the end of 2014 which exhausted my brain, I decided that since I had never seen Doctor Who I would watch it all in order from the very beginning (1963).  Over two years and a hundred Netflix DVDs later, I'm almost caught up -- now on the last season!

 

What's your sleep routine like?

Earlier and earlier as I get older.  Go to bed around 11:00, get up between 6:00 and 7:00, walk the dog and maybe exercise.

 

Are you more of an introvert, ambivert or extrovert?

An introvert in the sense that Susan Cain describes.  I’m not shy – I don’t have a problem speaking in front of people and I don’t mind socializing.  But given the choice, I would rather find a nice quiet place and read.

 

What's the best advice you've ever received (and from whom)?

Three pieces of advice that tie together.  One is a famous quote from Samuel Johnson: “Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it.” There is so much information today and so much of it is constantly being updated.  I think it has become at least as important if not more so to have the kind of knowledge that can tell you where good sources of information are vs. trying to remember that information yourself.

 

Another is a quote from physicist John Archibald Wheeler: “We live on an island surrounded by a sea of ignorance. As our island of knowledge grows, so does the shore of our ignorance.” The more we learn, the more we realize how much we don’t know.  But that’s actually a good and useful thing, because the more topics we know we are ignorant of, the more places we have to go explore when we’re trying to solve a problem.

 

Finally, the solution to Wheeler’s dilemma for me was some advice I got from the professor of my first chemical engineering class when I was a college sophomore: “Take an introductory class in everything so that you learn the jargon.  Then you can get the rest from the library.”  Really great innovations happen in the intersection between disciplines.  If you know just enough about everything such that you can learn more about any given topic if you need to, you become aware of the size of your ignorance and keep building that mental library of the knowledge of where to find things.

 

 

Thank you Dennis for taking the time to share your life with us in the JiveWorks community! You are always full of surprises and I truly admire your passion and commitment to everything you care about. Not to mention you have a hunger for knowledge and willingness to share that knowledge which is AWESOME. Rock on!

2017.3.8 Women's International Day.jpg"Let today be the day you open a new door for a working woman in your world," says Elisa Steele, Jive CEO, in her post today on LinkedIn. Today is International Women's Day, where we celebrate women and their accomplishments. We have accomplished so much, and yet still have so far to go. You can focus on the fact that the pay gap still remains at 20 percent or you can celebrate that there are more female CEOs in the Fortune 500 than ever before. I prefer to focus on the latter, while remembering that the fight isn't over. Let's remember this day so that we don't become complacent! In her post, Elisa has words of encouragement for everyone, that "each of us, in all different meaningful ways, have the power to make a difference for the women in our lives."

 

Elisa calls out some Jive customers who have made differences in the lives of women including Pink Petro, the GoDaddy CEO and the HeForShe movement. Read the LinkedIn post for inspiring words and encouragement -- from a woman who overcame obstacles and became a CEO herself. Elisa continues to be an inspiring leader and empowering role model for all of us at Jive, and I hope you find encouragement in her words and actions.

 

So please take a moment today and remember what you have done to help women, or think about what you can do to open doors for women in your life.

 

Please share your story to inspire us in the JiveWorks community to keep moving forward together!

Elisa_steele_Jive_CEO.pngAt Jive we are proud of the direction our company is headed because we have an incredible leader and visionary at the helm. Our CEO, Elisa Steele, makes it a priority to be transparent about who Jive is and where we are going in a fragmented landscape that's crowded with other collaboration tools that only add to the problem.

 

In a new Forbes article, "Elisa Steele Positions Jive For Enterprise Collaboration And Communications Platform Future," Elisa makes it clear that our mission is to solve fragmentation in the age where everyone has their favorite apps that have a narrow focus. It's great that we found the tools we love, but how do we use them without creating silos? Jive let's you use the tools you want, whenever and where you want by integrating "with all of these other applications and systems that are causing difficulty in managing your work environment in the enterprise."

 

Starting as a Jive customer in 2006, Elisa Steele saw Jive's potential firsthand. After working at a variety of jobs in high school that were "oriented towards working with customers, getting to know people, and about being excited to make someone's day great," Elisa found a way to channel her passion through Jive. This, coupled with her confidence in Jive, made her an ideal candidate for CEO.  Elisa's experience in customer service, sales and marketing with companies like Yahoo!, Skype and Microsoft have made Elisa Steele a driven and powerful leader for Jive.

 

Read the full article to learn more about Elisa's vision for Jive and how her past has brought her to where she is now. We want you to be as confident about Jive's road map as we are, so let us introduce you to the driver at the wheel!

 

Share with us! Tell us what you think about this vision for Jive.

 

2017.2.27_work_out_loud.jpgAt Jive's core is the idea of "working out loud." In other words, creating work, having conversations and making decisions all in a transparent and open manner. Before working at Jive, I had never "worked out loud" before. I'm a meticulous person who likes to plan and make schedules. Once I had done the research and preparation on my own, then I would collaborate.

 

When I first started working with Jive, I always worked in hidden documents and worked mostly on my own. No one forced me to be open about my work, but I started noticing how seamlessly my coworkers worked together cross-functionally and the ease with which they pulled in assistance without slowing down their workflow. It was exactly what I love - an easy way to get where I want to go even faster and with less obstacles. Just like how the best authors have their editors, we all need support from our coworkers!

 

Now I work completely in open docs and thrive in a team of coworkers across various departments such as Professional Services, Sales, Support, Marketing and more. It has never been easier to reach out and find a subject matter expert, which means I save time having to Google the subject. I used to hesitate to ask questions because I was afraid of bothering people but the truth is, most people like to be asked for help in their field - that's what they passionate about!

 

I wasn't the only one who discovered the benefits of working transparently - so did Yahoo. In Jive's interview with Yahoo's Carolyn Clark, Director of Communications, and Michael De Loia, Senior Manager of Collaboration Products, they talked about how working transparently is incredibly healthy not only for the company, but for work relationships. "Many Yahoos have become more open about what they’re working on and about inviting others into projects, which creates a more unified Yahoo culture and a stronger sense of all being on the same team."

 

Yahoo found that Jive also helped create searchable content which was a much better alternative than keeping information locked into hidden documents or email threads. This is also feeds into the importance cross-functional collaboration. While departments have their own functions, they can't operate completely independently from each other (or at least shouldn't). Carolyn found that "Jive has made it easier for [her] internal communications team to stay in lockstep with [their] PR team."  With each department working toward the same goal, there is bound to be overlap which Jive helps make transparent and easy to work cross-functionally.

 

Read the full interview with Yahoo to find out...

  • The top benefits they have seen using Jive
  • Who uses their internal community and how
  • How Jive has impacted the way they work

 

Hearing about what other people are doing in their own community, can help inspire you with new ideas on how to make your community even better. It isn't cheating - I promise!

 

What about you? How has Jive changed the way you work?

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