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At the age of six, I knew I was going to be novelist and horse trainer. At the age of 14, I knew was going to be a flight attendant. At 17, I was definitely going to be a screenwriter. At 19, a teacher. At 21, I was definitely, definitely going to be a Japanese/English interpreter. Now I've found my dream job as a community manager.

 

While it's incredible to look back and see how far I've come, it's also discouraging to think of time "wasted" writing unpublished novels, screenplays, creating curriculums and learning a language that I don't seem to utilize. However, it's also easy to put a finger on the pulse that continues to drive my career and proves every branched path, obstacle, and scenic route were all part of the same path  –  a passion for helping people and making a difference personally no matter where I work.

 

Throwing myself into a new dream is easy for me, it's the limbo in between that's difficult... that tough time when my path forks or I'm approached by an opportunity that could be better (or worse). It's the uncertainty of letting go of one dream and starting a new one.  Did I make the right choice? Your career is a life-long journey where sometimes you feel like you've made an improvement and other times you feel like you backtracked several years. And then there are the times when it's completely out of your control and you need to start over. I strongly believe it's not about the job – it's about the experiences and the pulse that shapes your path.

 

That's why I love hearing stories from people who are further along in their journey. One of my favorite threads in JiveWorks is the comment section of Community Manager Appreciation Day where many of our community managers in JiveWorks shared their background. The variety of experiences that have brought us all to the same place is astounding! Connecting the dots and seeing where unrelated experiences connect are an encouragement for me when I face similar crossroads. This is why I'm so excited to share Elisa Steele's interview with New York Times. I've posted a few interviews with Elisa before, but this one is hands-down my favorite. You can truly trace her journey from scooping ice cream to CEO of Jive Software and pinpoint the pulse that has driven her from helping people while scooping ice cream to helping people as a CEO. How her passion and desire to treat everyone as a valuable customer – regardless of status – played its role in every (seemingly) unrelated job she held throughout the journey to becoming the head of a company.

 

Check out Elisa's interview to see how obstacles she faced in early management shaped her career and how she works. One of the key points in her career was taking initiative to help out smaller customers of the company who were largely neglected and the opportunity that grew from there. Elisa also shares what she looks for during the hiring process including asking about experiences, decision making, and provided candidates with the opportunity to share about themselves. She wraps up with advice to college grads starting out on their journey - "Don’t let anyone else tell you who you are or what you can do. Follow your instincts." Find your pulse and run with it – you'll see how it connects further down the road.

 

What about the JiveWorks community?  What's the pulse that drives you throughout your career journey? Why do you do what you do?

We love to see you succeed. One of the reasons I fell in love with JiveWorks is because this is the place where ideas are born and inspiration is shared selflessly between all of us regardless of where we are and where we work. We all team up to make things better for people – our customers, our employees, our users. I wanted to share a few customer stories, two Q&A interviews and one article about how Viavi is using Jive to make a difference, that were published in the last couple of weeks. All three of these customers were recognized as Digital Transformation Award Winners for 2017!

 

Jive Customer Q&A: Powering Collaboration at Western Digital

Western Digital needed a way to connect and engage 75,000 worldwide employees that had been fragmented across multiple intranets. With Jive, they were successful in creating a "virtual office" which allowed top-level leaders to communicate with employees and employees to leverage Jive for business use cases. We had the honor of interviewing Western Digital's Chief Information Officer – Steve Phillpott – to talk about employee engagement, changes to the workplace, and what he was looking forward to at JiveWorld17.

You can also see his main stage presentation during the opening keynotes on Tuesday: JiveWorld17 Main Stage Day 1: Western Digital.

 

 

 

Jive Customer Q&A: Commvault Transforms Work with Communications

Commvault joined us last year and has made incredible progress in improving employee collaboration and communication. We had the pleasure of interviewing Bill Wohl, Commvault's chief communciations officer, about employee engagement, changes to the workplace and what he was looking forward to at JiveWorld17. Bill Wohl left us with a great piece of advice, "Before you can put out any fire (in business or elsewhere), you have to get agreement on the approach, you have to collaborate, and you need access to the right people and equipment to do the job."

Check out Bill Wohl's main stage presentation on Wednesday: JiveWorld17 Main Stage Day 2: Bill Wohl

 

 

Viavi Solutions Launches Jive's Collaboration Hub Across Entire Business Ecosystem

Viavi spent the past year rolling out Jive both internally for its employees and externally for its partners and, more recently, exploring how Jive can help improve customer loyalty and retention to create the biggest business impact. Working with Jive, Viavi talks about how they have changed the way they work - "we've increased agility, improved knowledge capture and benefit from intelligent workgraph analytics that tell us where our networks are working well and where we can improve." Find out how Viavi has boosted partner engagement and fosters holistic employee collaboration with Jive and became a 2017 Digital Transformation Award winner for their through their hard work and dedication to making a difference!

Today marks two weeks since JiveWorld. With all the excitement surrounding seeing old friends, meeting new friends, and learning how to make your community even more successful - we want to make sure the important highlights don't slip through the cracks. For those of you who were not able to join us at JiveWorld17, we want to make sure you don't get left out! Here are the Top 5 highlights from JiveWorld17 that you need to know:

 

1) Jive Labs Unveiled

On Wednesday, May 3rd we announced the first inter-organization virtual research lab that connects network science researchers in the industry, academia with Jive. On stage we revealed an organizational network prototype designed to make measurable impact on business operations. Read the press release to find out what features Jive Labs' includes and how this will make an impact.

 

 

2) Jive Teams up with TemboSocial with Integrated Polls and Surveys

On Tuesday, May 2nd we were excited to announce a new partnership with TemboSocial to offer their surveys, forms, and polls add-on to make it even easier for businesses to collect feedback in a seamless integration. Find out more in Jive's press release for what key features to look out for.

 

 

 

3) Day 1 and Day 2 Recaps

Want to know what was going on each day without all the fluff? Check out the Day 1 and Day 2 recaps to learn about the highlights each day.

 

 

 

 

4) Jive 5 Winners of the Digital Transformation Awards Announcement

We narrowed the winners down to 25 companies for our 8th annual Digital Transformation Awards and the final 5 were announced on the last day, Wednesday May 4! Congratulations to Carlson Wagonlit, Citi, Providence St. Joseph Health, Trane and U.S Department of Veterans Affairs!

 

 

5) Complete Index for ALL Main Stage Events and Sessions

Regardless of whether you missed a session, want to review a session, want to take a closer look at the slideshow notes or were unable to attend JiveWorld17, we got you covered. Check out our handy JiveWorld17 Recap Videos and Presentation Index - In Progress.

I know we're all sad that JiveWorld17 is over, but this next installment of How I Work should cheer you right up! This month I am so excited to introduce Kirsten Laaspere from Akamai Technologies. You should know her because she's our current Peer-to-Peer Internal Community Manager in JiveWorks! She was also a speaker at JiveWorld17 (check it out: How do I prove my value? Measuring the Community Manager and making the case to grow the team), is a Jive Champion, a hockey fan (even if it IS an inferior team to the San Jose Sharks ), a fabulous community member and much, much more. Want to know what "much, much more" means? Read her interview to find out!

 

HELLO EVERYBODY! WELCOME TO THE WORLD OF ME.

 

Let's start with a photo album of adventures. Photos are fun. And I am particularly biased towards my particularly excellent adventures.

 

My brother got married in Cinque Terre, Italy... it was pretty nice.

jivechampions swag

My mom and I look NOTHING alike.

I MET THE BRUINS! (There are three more photos like this one with other players. I'm like, you know, a bit of a fan... or whatever.)

Oktoberfest... the real one. Surpasses the hype.

halloween

I may have scared a few people...

Overlooking Barbaresco, Italy.

So. Much. Wine.

Switzerland made me a rainbow!

 

 

Where do you work?

Akamai Technologies. I am based out of our Cambridge, MA office, also our headquarters, but I interact with incredibly smart people around the globe.  Also, if you don't know what we do, check out our website. I'm seriously not trying to sell you; Akamai effects literally all of our lives and I find it immensely fascinating. nerd

 

How would you describe your current job?

I was recently called "Supreme Overlord," and I find that pretty apt. Not really, but it's still fun. I do have a lot of power. I manage the social intranet for a global company with thousands of people; and since social intranets are largely people driven, I essentially manage thousands of people. So, Supreme Overlord may not be too far off. People come to me with complaints - and sometimes chickens for my table - and it is my responsibility to listen and take action on behalf of my people. Even though I'm in charge, I work for the community, and everything I do is to improve the efficiency and effectiveness of our employees. I have an absurd amount of freedom with my responsibilities, which is absolutely divine. I am trusted to do what's best and what's right, and while I align up to the greater department and corporate initiatives, my day-to-day decisions and my larger priorities are usually my own to decide. This is awesome and is part of our company culture - we hired you because we trust you, so do your job. It's great.

 

How do you use Jive at work (internal community, external community, etc.); what use cases does it serve for your company?

Akamai uses Jive for both external and internal communities, but I'm purely internal. We launched our external community (October 2014) about a year before we launched the internal community (August 2015). Externally, our community is focused at customers, partners, prospects, and guests, serving as a knowledgebase, support system, and discussion forum. Internally, our community serves as a social intranet, having replaced our legacy static intranet for a DIY self-service intranet model. I am lucky enough to sit within our Corporate Communications team, which means I get to run the collaboration side of the intranet in direct parallel with the communications side. We also have a phenomenal relationship with our IT team, which makes us a wholly rounded team and a well oiled machine!

 

What about your community/communities are you most proud of?

I am most proud the underdogs. We all have a general understanding about who is going to easily learn and adopt social tools and who might be more difficult to onboard, but every once in a while a person or team just hits the ground running and defies expectations. The Legal team at Akamai is one of those cases. We did not target them as an early adopter, but they went ahead and became one anyway. By actively pursuing this new way of building a living knowledgebase and soliciting questions (employee-facing department spaces) as well as developing a super active, multi-faceted private collaborative community (team-only group with many projects), the Legal team became one of our top three divisions very quickly and has remained a shining example of successful social intranet adoption and engagement. If Legal can do it, so can you!

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I am a Mac convert (and it's an excellent story.) I still don't like iPhones, but I used to be 100% PC (largely due to the fact that there was a delete AND a backspace)... until I joined Akamai. A lot of the Akamai Helpdesk in Cambridge used to work at Apple, so not only are they Mac fans, but they know more about them.  I am friends with most of the wonderful people who work at our Helpdesk and so when my computer blue screened the first time, they made fun of me, but came to my rescue... when it happened the second time (3 months later) they gave me the stink eye and told me that if it happens one more time, they're just taking my computer and giving me a Mac. To prove how serious they were, they provided me with an external hard drive and helped me back up my content just in case. The third blue screen happened when I was at the physical Helpdesk getting something updated for my mobile email and they literally just went in the back room and requisitioned me a Mac. After some OS training and a print out of the shortcuts, I haven't looked back since.

 

Tell us what you use for your mobile device?

Technically it's a Samsung S5. But I'm not a huge technophile. I use my phone to check and reply to email - both work and personal, scan through social media occasionally (but not regularly, and I rarely post), and do things like call an Uber, deposit a check, or pay a friend for those tickets she bought us. If I left my phone at home, I'd be bummed and would absolutely try to avoid all possibility of an emergency situation, but I would not freak out. Other than for texting (which is pretty much everyone's life blood at this point), It's a convenience more than a necessity.

 

Pick one word that best describes how you work.

Honestly. I tell it how it is. That might be in regard to what Jive can/can't do for your use case, what I can/can't do for your use case, the fact that I absolutely and totally forgot about the action item I had for you, the fact that I really don't know when the roadmap item will actually be rolling out, the fact that our navigation/training/process is not perfect... you name it. I also treat everyone the same. I don't care if you're an intern or an executive - I'm going to send a quick and thorough reply and give you a straight answer, probably with a little humor in it. People see me as reliable, and I take great pride in that.

 

I am also honest with myself. If I'm being aggressively unproductive, I'll take a walk or just simply go home. It's of no benefit to anyone for me to stay at my desk and stare blankly at my screen. I also get a lot of credit for replying super quickly to emails; this has nothing to do with how responsive I am and everything to do with the fact that if I don't reply to you right now, I probably never will. I know this about myself and so I work around it. But hey, I'll take the compliments.

 

Besides Jive, what apps/software/tools can't you live without?

I could not survive (hyperbole, of course) without my Chromecast. I watch A LOT of television. It's usually intelligent, witty, and engaging (no reality tv) with the occasional dumb show thrown in for fun (usually something marketed to teenagers - I'm looking at you, Pretty Little Liars). I don't watch a lot of live television, so I have the smallest cable package that still allows me to watch major sporting events and awards shows. I watch most TV through my parent's online xfinity account, my Hulu account, and my grandmother's Netflix account (sharing is caring) but because of Chromecast, I can watch it on my egregiously large television. TV is one of the things I use to unwind and detach, which is super important within the "always-on" life that all community managers lead, so having this glorious tool to connect me to essentially any show or movie I want to watch is life changing.

 

Do you have a favorite non-computer gadget?

My wine opener. A) It's an awesome wine opener. All you do is twist and the screw goes into the cork, then you just keep twisting and the cork comes out of the bottle. It's so low effort (without being one of those total cop-out rabbit devices that don't make you feel like you're actually taking part in opening the bottle, which is part of the fun). B) I really, really love wine.

 

What you surround yourself with is important, what's your work space like?

There are a lot of snacks. Mostly healthy foods (right now I have natural peanut butter, an apple, pretzel crisps, honey, salt (for the hardboiled eggs I bring from home) and 2 boxes of high protein cereal on my desk and a whole drawer full of things like nuts and granola bars). I always have one "live" notebook at hand with my current To-Do list right on top and my set of colorful pens ready for annotations. I have a reusable water bottle with me at all times and usually an empty mug left over from my morning coffee (which I either reuse in the afternoon or throw in our office dishwasher - save the planet!). If I have some extra papers or notes I'm working on, they'll be around as well, but I generally try to recycle any papers when I'm done with them to keep things from getting cluttered. I also always have my 12-month calendar available - even though I have my Outlook calendar for work events and my Google calendar for live events, I still love to write everything down so I know what's going on this week/month in my life. I have a sit to stand desk, which I move up and down multiple times through the day, so I don't keep much on the part of the desk where I'm actually working, which helps with organization as well. One of my walls has lanyards from all the conferences I've been to over the past few years as well as all the work-related cards and thank you notes I've received. There is another wall for personal memorabilia (Bates pennant, Bruins sticker, etc.)

 

What do you listen to while you work?

Everything. I don't have a go-to work music; it depends on both my mood and the kind of work I'm doing. Usually, listening to music at work either serves to improves my mood or help me get through tedious tasks. Soundtracks are very often in the rotation: Finding Neverland, Hamilton, Moana, Pride & Prejudice, Out of Africa... and I often listen to music to prep for the many, many concerts and shows that I go to (I absolutely love live events... tickets are probably in my top 5 favorite things in the world.

 

I have a great story where I was listening to Childish Gambino - a particularly not explicit song - and my SVP at the time came up behind me to ask me a question. He startled me and I whipped around in my seat, pulling my headphones out of their jack and blasting very loud, very NSFW rap music to the entire office (at an upstanding Financial institution, no less).  It was HILARIOUS.

 

What's your best time-saving trick?

Short, simple, no frills videos. There are always things that we just keep explaining over and over again, and which usually need to be demonstrated to be understood, so I suggest creating simple videos - just screen recordings with voiceovers that you record in one take like you're doing a live demo (and if you mess up, don't worry about it - just go with it... like a live demo). Write down a bunch of topics (how to edit the home page, how to use the Document Viewer tile, how to add images and make them links to create basic buttons, how to use the Table of Contents feature, how to use quick search, how to add a bio to your profile... I could go on), go into a quiet room and just bang out a bunch of videos (never longer than 3 minutes, try for 30-60s). Then you can just point to them instead of scheduling a demo session with someone.

 

How do you balance work and life?

I follow the yin-yang theory for work/life integration. There's a little bit of personal in the work and a little bit of work in the personal, and that's totally fine. Do I need to call my hairdresser during the work day or take a 10 minute break to do some apartment hunting? Totally fine. Do I want to finish a deck in the evening while watching TV or check in before bed to make sure users in other time zones get answers at a convenient hour? Totally fine. Some people are big on drawing a line and having work stay at work, but I would rather bring my life to work and allow some flexibility for my work to flow into my life.

 

What's your sleep routine like?

I require a lot of sleep... and I make sure I get it. I've always been a fan of sleep and do my best to make sure I'm getting 7-8 hours a day over the course of a week. This means that if I have a 5 hour night, for whatever reason, I will take a nap later in the day or have a 10 hour night on the weekend to catch back up. I try to be in bed by 10:30 and asleep by 11/11:30 (usually depending on how good my book is). Wake-up is usually between 6:30 and 7:30. I like to have a decent amount of time in the morning to ease into my day, make breakfast, pack lunch, etc. but I also have PTSD from my years as a competitive rower and cannot stand to see anything earlier than 6 on my alarm clock in the morning. I exercise regularly, so sleep is especially important for rest and recovery. I also make sure to drink water right before bed and right when I wake up. I'm really big on hydrating.

 

Are you more of an introvert, ambivert or extrovert?

Ambivert, with a strong lean towards extrovert. Essentially, I am an extrovert 90% of the time, but when I become an introvert, I go FULL introvert. My personality means that I'm "on" all the time and that isn't sustainable for too long, so I have bouts where I need to totally disconnect. I sustain throughout the week by watching TV... a lot of TV... and reading, using that time to escape into other worlds for a while, but I also try to take self care days about once a month to make sure I reset my batteries.

 

What's the best advice you've ever received (and from whom)?

Be curious, not judgmental. This is probably the most valuable sentence in my life. It's very personal and introspective; if you are stressed or upset or running at a lower speed than usual, be curious about that - What might be going on? What can you do to support yourself? - instead of getting upset with yourself for being totally normal. (Everyone gets stressed. Everyone has bad days.) You don't need to have the answer to why you're feeling the things you're feeling; not all emotions come from something specific. The important thing is to be open to the fact that something is happening and not judge yourself with "I should" or "I shouldn't" statements. For example, if you wake up in the morning and are just dead to the world, be curious... "Am I sick? Am I burnt out? Do I just need another hour of sleep? Do I need a mental health day? What's best for my self care?" instead of judgmental... "Why can't I manage my time better? I can't afford to take an extra hour to sleep! If I work from home and don't have a good excuse, people will think less of me."

 

Real talk, I got this gem from a therapist. Mental health is just as important as physical health and going to therapy or needing therapy is nothing to be ashamed of.

 

 

Thank you Kirsten for your open, honest and funny interview. It was great getting to know you more! Thanks for being awesome!

If you thought the buzz following JiveWorld17 has died down, you guessed wrong!

 

We want to keep celebrating our awesome customers and the incredible work you do every single day! In case you missed it, we revealed 25 distinguished customers who are "the vanguard of enterprise collaboration and communication" shortly before JiveWorld17 kicked off. On the last day of the conference, we revealed the Jive 5 Elite Winners of the Digital Transformation Award on stage! As things settle down and return to normal following a great conference, we want to make sure the Jive 5 Elite customers who are back to work doing incredible things are recognized and appreciated for their hard work.

 

Among the hubbub and excitement of the conference, you may have missed why we selected these five companies. If you have a moment, check out 'Jive 5' Elite Winners Unveiled in our press release and News from JiveWorld17: Wrap-up and Jive 5 on the Jive Software blog to learn more about the companies and how they've made a difference in their field. Maybe you can even strike up a conversation in JiveWorks with some of the people who helped make it happen!

 

 

 

 

JiveWorks community, let's give a big cheer for the Jive 5 Elite winners!

 

  • Carlson Wagonlit Travel (for the Excellence in Employee Engagement award)

 

  • Citi (for the Culture of Collaboration award)

 

  • Providence St. Joseph Health (for the Excellence in Clinical Collaboration award)

 

  • Trane® (for the Powering Human Connection award)

 

  • U.S Department of Veterans Affairs  (for the Jive for the Greater Good award)

 

We are so proud of all our customers and the unique ways you make a difference in the world, whether it's through healthcare, services you provide, workplace improvement, entertainment, federal or any of the countless ways that make an impact on the way we live and work. Keep up the great work!

 

Healthcare affects everyone. We've all been to a clinic whether it was for a cold, broken bones, a long-term illness or something we've lived with since birth. The universal impact of healthcare is why we want to make the industry even better with being strategic about utilizing big data, collaboration opportunities, and improved customer experience. Until now healthcare has been struggling to work with fragmented information taken out of context.

 

Bill Klco, Director of Sales for Healthcare at Jive Software dives into the journey of healthcare in his article Overcoming Healthcare Data Challenges – where it has been, what it needs and where it's headed in order to assist healthcare professionals in making faster and better-informed decisions. With better access to contextual information, Bill points out that healthcare professionals can better meet the expectations of patients for receiving everything "faster, in a way that's convenient, affordable, transparent and tailored to their needs."

 

So what does this valuable information include? Having access to broader contextual information such as social conditions (birth, work, age), environmental factors (economic policies, development agenda, social norms), family history, and data from people with similar conditions and backgrounds merely scratches the surface. This information is available at our fingertips simply waiting to be analyzed and utilized.

 

Organizing this information in such a way that is quick, useful, and easily accessible is a whole different story – which is where the collaboration hub comes in to bridge this gap. Bill points out that while this information now exists, it lives in disconnected systems across various provider organizations or within separate files dedicated to a single patient. "Conversations are lost in siloed chat apps and email." Bill says, "Documents are often stored in multiple, difficult-to-find locations, unavailable to the clinicians who need them. Information that could impact a patient's health is often not shared in a timely, efficient way."

 

Working together in a hub brings all this information into one platform that is easily searchable and retrieved by clinicians anywhere and at any time. The benefit extends even further with possibilities for using this collective information for built-in machine learning and AI to improve performance and act as an aid for human decision makers.

 

Overcoming Healthcare Data Challenges  is rich with information about how the collaboration hub is perfect for the healthcare industry not only now, but the possibilities moving forward. While we still have a ways to go – and Bill is careful to point out current obstacles on this journey – integrating a collaboration hub is a giant step in the right direction. Even if you're not a healthcare professional yourself, this article is a great resource to learn about current struggles and progress in an industry that affects everyone. Wouldn't you want assurance that you are in the best hands?

 

What about you, JiveWorks community? Tell us how healthcare has changed for you in the past several years, and what you hope to see in the coming years. 

 

For me personally, I love being able to ask questions and contact my care provider from the comfort of my home, in addition to seeing all my records and family history easily accessible online. I feel more confident than I used to about doctor visits knowing that healthcare providers have a broader pool of information and research to tap into to make an informed decision about my concerns.

 

Please share your thoughts in the comments below!

Dear Jive Customer,

 

By now you’ve heard the announcement that Jive has entered into a definitive agreement to join the Aurea family. This change is a natural source of uncertainty, and may be raising questions for you and your teams.

 

Recognizing that, I’d like to take a moment to welcome you, and let you know how excited I am to get to know you.  I’ve already had the opportunity to meet many of you at this week’s JiveWorld, and hear the compelling stories of how you have deployed Jive within your companies.

 

I would also like to address why we believe this is both a meaningful advance for Jive and its products, and an exciting opportunity for you.

 

Let me start by sharing a bit of background on how we operate as a company. Aurea has developed a strong track record of successfully integrating and strengthening enterprise software companies.  Our operating model – expanding the investment in products and focusing on installed base client success as the basis for growth – has been the enabler of success at each of the roughly dozen software companies we have acquired in the last five years.  We’re confident this will be the case with Jive.

 

The combination will also create increased scale, nearly doubling the company in size to more than $500MM in revenue.  We believe this increased scale will enable greater R&D muscle to enhance our pace of innovation.

 

Another benefit of our operating model is that we are privately held. And as a private company, we are afforded the opportunity to think and invest long term, even when those investments may not yield immediate impact. This contrasts with a potentially constraining focus on shorter-term shareholder returns and all the tradeoffs it forces on companies.

 

Lastly, and perhaps most importantly, is the strategic fit we believe this represents. By bringing our two companies together, we will make the Jive interactive intranet and customer engagement solution key pillars of the Aurea customer experience vision.

 

While the transaction isn’t expected to close until June 2017, my team and I couldn’t be more pleased to welcome you to the Aurea family. It’s an exciting moment for us, and I look forward to having the opportunity to meet you in the coming weeks and months.

 

Best,

 

Scott

 

Important Additional Information and Where to Find It

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced. This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

Dear Jive Customer, 

 

Jive has been pushing the boundaries to help people work better together for the past 16 years. It’s this dedicated focus that has enabled us to deliver the enterprise collaboration products and solutions you’ve come to know and love. We created this market to help people effectively connect, communicate and collaborate within their own organizations and with the customers and partners that matter most. Customers like you have been our guiding light, and along the way we have grown the Jive family to more than 30 million people around the world and nearly 1,000 companies. Your passion and support of Jive have helped to make our vision possible.

Today, we’ve come to an important milestone on the next leg of our journey. This morning we announced that ESW, through its affiliate, Wave, is acquiring Jive and that Jive will become a part of the Aurea family of companies.  Aurea is a technology solutions provider that delivers transformative customer experiences. With over 1,500 customers worldwide including Disney, British Airways, Bank of America, United Healthcare and MetLife, Aurea combines a commitment to customer success with innovative technology and world-class delivery.

 

So what does this mean for you and for Jive?

Aurea and Jive will unite to bring the power of our respective platforms to the task of optimizing employee and customer experiences for companies around the world. This includes powering engaging and intelligent collaborative experiences throughout the global business eco-system. Together, Aurea and Jive will provide differentiated employee, partner and customer experiences that improve business outcomes by connecting people and content, enabling them to collaborate securely and effectively across applications and organizations, and allowing businesses to leverage this collaborative intelligence.

There will be more steps in the process of completing the acquisition. The exact timing and details of closing are not yet known, but we expect the transaction to be completed sometime in June 2017. We will continue to share information as it becomes available.

Thanks for your passion and support.

Elisa Steele

CEO

Jive Software

 

 

Important Additional Information and Where to Find It

 

In connection with the proposed acquisition of Jive Software, Inc. (“Jive”) by Wave Systems Corp. (“Parent”), Jazz MergerSub, Inc. (“Acquisition Sub”), a wholly-owned subsidiary of Parent, will commence a tender offer for all of the outstanding shares of Jive. Such tender offer has not yet commenced.  This communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell shares of Jive, nor is it a substitute for the tender offer materials that Parent, Acquisition Sub and ESW Capital, LLC (“Guarantor”) will file with the SEC upon commencement of the tender offer. At the time that the tender offer is commenced, Parent, Acquisition Sub and Guarantor will file tender offer materials on Schedule TO with the SEC, and Jive will file a Solicitation/Recommendation Statement on Schedule 14D-9 with the SEC with respect to the offer. THE TENDER OFFER MATERIALS (INCLUDING AN OFFER TO PURCHASE, A RELATED LETTER OF TRANSMITTAL AND CERTAIN OTHER TENDER OFFER DOCUMENTS) AND THE SOLICITATION/RECOMMENDATION STATEMENT WILL CONTAIN IMPORTANT INFORMATION THAT SHOULD BE READ CAREFULLY AND CONSIDERED BY JIVE’S STOCKHOLDERS BEFORE ANY DECISION IS MADE WITH RESPECT TO THE TENDER OFFER. Both the tender offer statement and the solicitation/recommendation statement will be made available to Jive’s stockholders free of charge. A free copy of the tender offer statement and the solicitation/recommendation statement will also be made available to all stockholders of Jive by contacting Jive at lisa.jurinka@jivesoftware.com or jason.khoury@jivesoftware.com by phone at (415) 580-4738 or (650) 847-8308, or by visiting Jive’s website (www.jivesoftware.com). In addition, the tender offer statement and the solicitation/recommendation statement (and all other documents filed with the SEC) will be available at no charge on the SEC’s website (www.sec.gov) upon filing with the SEC. JIVE’S STOCKHOLDERS ARE ADVISED TO READ THE TENDER OFFER STATEMENT AND THE SOLICITATION/RECOMMENDATION STATEMENT, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, AND ANY OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BEFORE THEY MAKE ANY DECISION WITH RESPECT TO THE TENDER OFFER BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE TRANSACTION.

 

Forward Looking Statements

 

This document contains certain statements that constitute forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding the satisfaction of conditions to the completion of the proposed transaction and the expected completion of the proposed transaction, as well as other statements that are not historical fact. These forward-looking statements are based on currently available information, as well as Jive’s views and assumptions regarding future events as of the time such statements are being made. Such forward looking statements are subject to inherent risks and uncertainties. Accordingly, actual results may differ materially and adversely from those expressed or implied in such forward-looking statements. Such risks and uncertainties include, but are not limited to, the potential failure to satisfy conditions to the completion of the proposed transaction due to the failure to receive a sufficient number of tendered shares in the tender offer, as well as those described in cautionary statements contained elsewhere herein and in Jive’s periodic reports filed with the SEC including the statements set forth under “Risk Factors” set forth in Jive’s most recent annual report on Form 10-K, the Tender Offer Statement on Schedule TO (including the offer to purchase, the letter of transmittal and other documents relating to the tender offer) to be filed by Parent, Acquisition Sub and Guarantor, and the Solicitation/Recommendation Statement on Schedule 14D-9 to be filed by Jive. As a result of these and other risks, the proposed transaction may not be completed on the timeframe expected or at all. These forward-looking statements reflect Jive’s expectations as of the date of this document. While Jive may elect to update any such forward-looking statements at some point in the future, Jive specifically disclaims any obligation to do so, even if our expectations change, except as required by law.

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